Top Technical Support Jobs

The Technical Support Manager at ShipHero will lead a team of Technical Support Engineers, oversee operations and service levels, and collaborate with various teams to resolve technical issues. Responsibilities include managing team performance, facilitating communication, monitoring service levels, and participating in administrative activities related to their team.

The Principal Technical Support Engineer will provide exceptional customer service, troubleshooting complex technical issues, delivering training on AspenTech's software, conducting pre-sales consultations, and enhancing client relationships to drive product usage. They will also collaborate on product testing and support various departmental projects.

As a Technical Support Specialist at Via, you'll provide exceptional support to partners using Via's technology to improve transportation. You'll resolve operational issues, collaborate with teams across the organization, and build strong relationships with partners, ensuring they fully benefit from the service provided.

The Technical Support Engineer will troubleshoot and resolve customer issues, provide timely feedback, and ensure proper documentation and reporting. This role involves working with various systems, supporting clients outside business hours, and maintaining communication with internal teams for issue escalation.

As a Technical Support Engineer at Appspace, you'll provide advanced troubleshooting for software, hardware, and network issues. Key responsibilities include resolving customer issues via various communication channels, identifying root causes, advising on network requirements, and documenting interactions in the company's CRM.

The Technical Support Engineer will diagnose and resolve complex issues for partners, develop documentation for support processes, collaborate with teams to handle partner escalations, and analyze support trends for improvements.

The Technical Support Manager provides leadership and supervision to the US-based technical support team, focusing on performance metrics, continuous improvement, and customer service excellence. The role involves training and mentoring staff, handling customer escalations, and ensuring compliance with ISO and FDA requirements.

Technical Support role at Tenable, a leading Exposure Management company, supporting clients with cybersecurity solutions. Requires knowledge in Networking, Windows, and Linux environments. Open to diverse backgrounds and experiences, promoting Equal Employment Opportunity. Entry-level position with opportunities for career growth within the company.

The Technical Support Engineer provides application and technical support to oil and gas businesses, ensuring user satisfaction through advanced troubleshooting. They assist customers via multiple communication methods, advise on system configurations, document knowledge base entries, and work on software installations. Responsibilities also include collaborating with project management and supporting after-hours queries as needed.

The Technical Support Specialist will provide IT support by troubleshooting hardware/software issues, managing Office 365 accounts, and supporting Windows and MacOS systems. The role involves collaboration with IT teams, excellent customer service delivery, and the ability to escalate issues effectively.

As a Technical Support Engineer at Orderly Network, you'll provide Level 2 support, resolving technical issues raised by clients, educating client services teams, and documenting workarounds for known issues. You will communicate insights to internal teams, escalating urgent issues and helping improve client interactions with our services.

The Technical Support Team Lead will manage the operations team responsible for deploying and maintaining cloud-based software solutions. The role requires guidance in operational practices, ensuring compliance, improving efficiency, and monitoring system performance.

The Technical Support Representative will provide technical assistance to customers, utilizing skills in MS Azure and MS SQL, and working with various technologies like Oracle, Elasticsearch, and web servers. Responsibilities include setting up new systems and upgrades for customers.

As a Technical Support Engineer at Plaid, you will manage customer inquiries via Zendesk, troubleshoot integration issues, collaborate with engineering teams on resolutions, and work on process improvement projects. You will play a crucial role in ensuring customer satisfaction and operational efficiency.

As a Technical Support Engineer, you will manage escalated technical cases for Agiloft's CLM software, providing support through phone, web, and email. This role involves deep diving into logs to troubleshoot issues, collaborating with the development team, and ensuring excellent customer service. You will document issues and help prevent future problems by investigating server alerts.

As a Technical Support Engineer at Tenable, you'll provide expert support for their cybersecurity products, troubleshoot customer inquiries, analyze vulnerability scans, recreate software issues, and ensure effective communication with customers while contributing to continual process improvements and product knowledge development.

The Senior Technical Support Engineer at Wasabi will integrate applications with Wasabi Cloud Storage, analyze root causes of technical issues, collaborate with engineers, and provide technical leadership in resolving complex problems. You'll ensure seamless customer success by supporting mission-critical systems in the cloud storage domain.