Top Technical Support Jobs

Provide first-line IT support for company devices, networks, and applications both remotely and onsite. Triage, document, and escalate tickets; create and maintain knowledge base articles and SOPs; mentor junior staff; recommend and evaluate technologies; and support continuous process improvements to improve customer satisfaction.

Provide technical support for refractory products including customer assistance, failure analysis, lining design, and R&D collaboration. Support sales and marketing initiatives, perform market and product portfolio analysis, assist product rationalization, and participate in tradeshows. Work cross-functionally to propose installation methods and solutions for customer needs.

Provide onsite and remote IT support for Raleigh headquarters and other FMI offices. Troubleshoot hardware, Windows, Microsoft 365, mobile devices, printers, peripherals, and conferencing systems. Manage tickets in Halo ITSM, deploy and maintain devices via Microsoft Intune, provision accounts, support onboarding/offboarding, maintain asset records and documentation, escalate complex issues, and support executive leadership.

Own and resolve the most complex escalations for deployed Linux-based, cellular-connected units. Mentor tier I/II, perform deep log and network analysis, author runbooks, drive permanent fixes with Engineering, participate in incident reviews, and lead diagnostic and automation projects.

Provide first-line technical support to customers: troubleshoot issues, document solutions, escalate to Tier II when needed, support new user setups, and assist inbound customer service calls.

Provide on-site bilingual (English/Spanish) technical support and sales in a call center: troubleshoot devices and OSes, use call center software, meet sales targets, escalate when needed, complete training, and participate in PPX incentive program.

Provide inbound and outbound technical support and sales for consumer electronics (phones, tablets, laptops, smart TVs, gaming consoles). Resolve device and software issues via phone, chat, and email using knowledge-base tools, meet quality and performance targets, assist with handset protection and digital product inquiries, and contribute to team knowledge and sales goals.

Provide technical support to internal and external users via phone, email, and chat. Troubleshoot issues, document interactions in CRM, assist with installations and usability, perform basic browser/network diagnostics, train users, escalate complex issues, and participate in a 24/7 on-call rotation.

Provide advanced technical support and full lifecycle case ownership for FortiSIEM customers, troubleshooting complex incidents across Linux/Windows, virtualization, networking, and cloud environments. Reproduce issues in lab, analyze logs (Elasticsearch/ClickHouse), perform live troubleshooting, document findings, write knowledgebase articles, and participate in on-call rotations for mission-critical environments.

Provide advanced technical support and escalation for Fortinet products (especially FortiGate). Troubleshoot customer environments, reproduce issues in lab, analyze configurations, recommend corrective actions, manage case escalations, educate customers, and collaborate with QA and development to identify fixes and improvements.

Provide Tier 2+ endpoint and laptop lifecycle support including troubleshooting, imaging and Windows OS deployment, scripting (PowerShell/Python), endpoint tool administration (Intune, BigFix, ControlUp, Defender), hardware inspections, firmware maintenance, vendor/audit coordination, user training, off-hour upgrades, and on-call rotation support.

Provide Level I (and some Level II) NOC support for residential and small business customers. Troubleshoot Wi‑Fi, PON, Internet, and VoIP issues; document tickets; perform callbacks; handle new installation setups; monitor systems and respond to events; escalate and resolve order or service issues while communicating clearly with customers.

Provide 24/7 NOC technical support for video security, servers, and IP networks. Troubleshoot complex issues, manage escalations, document cases using KCS, communicate status to stakeholders, mentor colleagues, and collaborate with engineering to resolve prioritized incidents.

Provide customer-focused technical support across campus for Windows, macOS, mobile, printers, and classroom AV. Lead computer deployments, diagnose and repair hardware, maintain asset inventory and documentation, support ticketing, supervise and train student technicians, and assist with events and multimedia services.

Provide expert technical support, troubleshooting, escalation management and advanced training for AspenTech APC products (Aspen DMC3, Aspen GDOT). Deliver pre-sales consultations, develop training materials, participate in pre-release testing, mentor team members, deploy solutions onsite, and collaborate cross-functionally to drive customer success and product improvements. Travel up to 25%.

Provide remote technical support via email, chat, and phone: diagnose and troubleshoot software, hardware, network, and account issues; document tickets; escalate complex problems; create and maintain technical documentation; manage multiple issues to meet SLAs; follow up with customers and suggest product or process improvements.

Provide advanced technical support, training, and pre-sales consultation for AspenTech APC software. Troubleshoot complex customer issues, deliver intermediate/advanced training, develop training materials, drive escalations cross-functionally, participate in pre-release testing, coach team members, and support deployments and onsite consultancy. Maintain strong customer relationships and contribute to product knowledgebase and improvement projects.

Provide front-line technical support for a B2B SaaS lead-tracking platform: troubleshoot HTML/JavaScript, integrations (Zapier, CRMs), analytics and attribution, escalate bugs to engineering, document solutions, and improve knowledge base and SOPs to drive customer success.

Provide phone/chat/email technical support for a SaaS MSP platform: troubleshoot issues, document tickets, escalate complex problems, build knowledge base, collaborate with sales/dev teams, and maintain high customer satisfaction while meeting performance metrics.

Provide technical support and troubleshooting for ProcedeExcede DMS customers via phone, email, and remote tools; participate in rotations, on-site implementation go-lives, training, QA testing, and ongoing customer relationship building to ensure timely issue resolution and product adoption.

Lead complex, high-priority customer escalations, troubleshoot Alloy platform issues, design long-term solutions, improve tooling and documentation, mentor junior engineers, participate in on-call rotation, and collaborate with Product and Engineering to influence roadmap and product quality.

Provide first-line technical phone support for laboratory instruments: assess customer issues, troubleshoot remotely to deliver phone-fixable solutions, or dispatch field resources. Maintain positive customer experience and support field service efficiency.

Provide on-site support and administration of Distribution Center IT infrastructure including Windows desktops, servers, WAN/LAN, RF/VoicePick/PDT devices and printers. Install/configure hardware and software, manage computer room access and inventory, troubleshoot user and network issues, manage ServiceNow tickets and SLAs, perform preventative maintenance, coordinate vendor repairs, train DC staff, and assist other DCs and internal teams. May provide evening and weekend coverage and assist on special projects.

Provide Tier 2 bilingual (Korean/English) IT helpdesk support for Windows devices and Office suite, troubleshoot Active Directory (accounts, GPOs, permissions), handle escalations, perform onboarding/offboarding, support software deployment/patching, maintain tickets in service management systems, provide on-site and off-hour VIP support, and recommend long-term fixes and process improvements to ensure IT security compliance.

Provide product-level technical support for biopharma customers, aiding pre- and post-sales product selection, troubleshooting equipment, producing technical documentation and content, collaborating with engineering and commercial teams, supporting on-site visits and tradeshows, and identifying upsell opportunities to drive revenue.