Top Technical Support Jobs

Provides advanced technical support for financial institution customers, configuring backend settings and third-party integrations, investigating incidents, resolving complex issues, and collaborating with Product, Engineering, and Activation teams. Mentors support specialists, creates runbooks, facilitates training, documents bugs and enhancement requests, and translates business requirements into scalable configurations.

Provides first-line technical support for ViaPath products by answering customer calls, troubleshooting software and hardware, documenting tickets, escalating unresolved issues, supporting installations and upgrades, and testing equipment and platforms. The role requires strong communication, research, documentation, multitasking, and customer service skills. Candidates must work Tuesday through Saturday, participate in rotating on-call coverage after training, and handle technical support, data entry, and inmate requests as needed.

Provides Tier 2 technical support for POS systems, payment terminals, store networks, and IT infrastructure. Troubleshoots complex hardware, software, and connectivity issues; analyzes recurring incidents and root causes; manages escalations; deploys patches and hardware; documents resolutions; supports technology rollouts; and maintains knowledge resources. The role also mentors Tier 1 staff, collaborates with specialized resolver teams, follows security policies, and supports a 24/7 operation including varied shifts, weekends, and holidays.

Provide phone, ticket, and email support for QuoteWerks users and leads. Diagnose software questions and issues, maintain product and integration knowledge, and perform quality assurance and compatibility testing for updates. Over time, support technicians may conduct implementations, professional services, and customer training. The role requires responsive customer service, technical problem-solving, adaptability, and collaboration in an onsite Orlando office environment.

Build and operate Mozilla’s first B2B technical support operations capability. Own support vendors, workflows, training, capacity planning, metrics, governance, escalations, incident response, and continuous improvement. Coordinate with Product, Engineering, Customer Success, Sales, Legal, Finance, and Procurement to deliver reliable enterprise support. Translate customer and support insights into improvements across products, processes, tooling, documentation, and automation.

Provides bilingual Spanish and English technical support for medical diagnostic instruments across Latin America. Diagnoses issues using customer discussions, data and log files, remote access, and CRM tools; guides customers through corrective actions, documents cases, determines when to dispatch field service representatives, and follows regulatory and ISO procedures.

Provides technical support for Web3 infrastructure customers, troubleshooting integrations and infrastructure issues using logs, CLI tools, scripting, Linux, and proxies. Documents findings, escalates actionable issues to engineering, maintains support documentation, improves automation and tooling, and handles account and billing requests. Collaborates cross-functionally to resolve customer problems quickly and participates in support rotations and issue reviews.

Provides advanced functional and technical support for customers using ERP integrations and payment solutions. Troubleshoots complex integration, accounting, payment processing, and data synchronization issues; manages customer cases and escalations; and collaborates with Product, Engineering, Customer Success, and Implementation teams. The role also contributes to knowledge-base content, process improvements, customer satisfaction, and mentoring while meeting service-level and resolution-time objectives.

Provides Tier 1 technical support for enterprise customers through inbound calls, emails, and support cases. Troubleshoots GPS products, documents interactions in Salesforce, manages multiple cases, meets service-level agreements, follows knowledge-base procedures, creates technical notes, and escalates complex issues. Requires strong communication, problem-solving, multitasking, customer service, and technical skills in a fast-paced support environment with flexible scheduling.

Provide first-line IT support for company devices, networks, and applications both remotely and onsite. Triage, document, and escalate tickets; create and maintain knowledge base articles and SOPs; mentor junior staff; recommend and evaluate technologies; and support continuous process improvements to improve customer satisfaction.

Handles customer technical support through phone, email, chat, and trouble-ticket systems. Monitors ticket queues, prioritizes issues, provides timely responses, coordinates callbacks, resolves or escalates tickets, and follows departmental procedures. Requires strong communication skills, knowledge of operating systems, Microsoft Office, email, and database applications, plus an MCP certification or equivalent technical support experience.

Provides technical support to high-value commercial card clients and internal Treasury Management partners. Responsibilities include researching and resolving technical issues, monitoring support requests, assisting with post-implementation training, providing service optimization updates, and completing reporting and related support duties.

Provides technical support to store and remote users by troubleshooting hardware, software, POS, ordering, payroll, payment, and gift card systems. Delivers customer service, researches issues, escalates problems, shares technical knowledge, supports team training, and assists with information services projects.

Leads global technical support transformation programs and design model deployments. Responsibilities include program planning, cross-functional coordination, process standardization, budget and resource management, risk mitigation, stakeholder communication, performance measurement, change management, and team mentoring. The role drives continuous improvement and adoption of new processes and technologies to enhance customer experience, service delivery, and operational efficiency.

Provides field-based IT integration support for acquired sites, managing end-user equipment from procurement through deployment, configuration, imaging, security enrollment, physical setup, and validation. Develops integration plans, tracks project milestones, coordinates vendors and infrastructure teams, resolves access and device issues, and maintains readiness documentation. Trains users on Microsoft 365, VPN, MFA, and service desk procedures. Requires approximately 80% domestic and international travel, including on-call, overnight, weekend, and go-live support.

Provides advanced end-user IT support for hardware, software, networking, accounts, and business applications. Troubleshoots Windows and Apple devices, manages Active Directory and Exchange accounts, resolves tickets, supports technology testing, contributes to knowledge documentation, and assists with purchases. Leads low-complexity IT projects, mentors junior analysts, collaborates with IT teams and vendors, and follows ITIL practices. Requires occasional travel to offices and rotating evening, weekend, and on-call coverage.

Leads global technical support transformation programs and design model deployments, overseeing planning, execution, budgets, resources, risks, stakeholder communication, continuous improvement, data-driven performance measurement, and change management. The role collaborates with IT, customer service, engineering, and product teams to standardize processes, improve customer experience, and enhance operational efficiency. It also mentors program team members and drives adoption of new support processes and technologies.

Provides remote technical support for laboratory diagnostic instruments by identifying problems through customer discussions, data, logs, and remote access. Troubleshoots root causes, guides customers through corrective actions, documents calls in the CRM, follows regulatory procedures, and determines when field service dispatch is needed. Requires strong communication, problem-solving, product knowledge, and the ability to explain complex information clearly.

Provides end-user technical support by diagnosing and resolving hardware, software, network, printer, peripheral, and mobile-device issues. Manages help desk tickets from intake through closure, including documentation, prioritization, escalation, remote troubleshooting, installations, upgrades, maintenance, and user guidance. Supports facility departments, external offices, agencies, hospital personnel, and customers while managing multiple technical issues efficiently.

Provides advanced technical support for UPS, battery, DC power, switchgear, and critical infrastructure systems. Troubleshoots complex technical issues, performs root cause analysis, manages escalated customer cases and warranty claims, conducts on-site support, and prepares customer-facing reports. The role also develops technical documentation, supports parts research, mentors junior engineers, participates in Lean and Six Sigma initiatives, and works in an after-hours on-call rotation with domestic and international travel.

Provides remote technical support for laboratory diagnostic instruments by identifying problems through customer discussions, data, and log files. Guides customers through troubleshooting and corrective actions, follows up on resolutions, documents calls in CRM systems, monitors support channels, and dispatches field service representatives when needed. The role requires strong problem-solving, communication, product knowledge, and adherence to regulatory and ISO documentation procedures.

The role involves providing advanced technical support to enterprise customers, managing complex issues, collaborating cross-functionally, and improving support processes.

Own customer interactions across chat, email, and Zoom, diagnosing complex product and configuration issues while identifying broader business value opportunities. Provide customer education, explain technical solutions clearly, collaborate with Tech Touch teams, surface recurring patterns, and contribute product knowledge to the support team. The role requires strong technical aptitude, customer empathy, communication skills, adaptability, and the ability to deliver premium support experiences.

Leads SaaS support desk operations for healthcare clients, owning service levels, response and resolution performance, escalations, ticket workflows, reporting, and support quality. The manager investigates complex technical issues, administers Jira Service Management, develops dashboards and documentation, improves processes, and partners with Product, Engineering, Customer Success, and Implementation teams. The role also manages support staff and drives automation and operational efficiency.

Provides technical support for PTC Windchill PLM products, diagnosing and resolving deployment, customization, and operational software issues. Collaborates with customers, developers, engineers, system administrators, and global support teams. Documents solutions, assists with complex issues, manages urgent cases, and delivers support through phone, email, and desktop sharing. Requires familiarity with Java, SQL, web applications, databases, enterprise systems, and server configuration.