Top Technical Support Jobs

Provide first-level technical support for hardware, software, and applications; respond to tickets via HappyFox; assist with user account and permission management; support enterprise systems (Blackbaud CRM, Salesforce, Microsoft365); document incidents; aid in system implementations, testing, training, and basic data integrity/analysis tasks.

Provide TSM/ETC system support for OPC PRO, INSURV, and shipbuilders: track and maintain deficiency records from creation through closure, prepare briefings and reports, support pre-trial and at-sea trial activities, maintain deployable LAN and transfer trial/card data, and assist with audits and program reviews.

Provide remote technical support for Intermedia cloud communications products via phone, web, and live chat. Troubleshoot VoIP/UCaaS/CCaaS issues, document bugs and trends, escalate appropriately, assist teammates, and identify upsell opportunities while meeting KPI goals.

Provide expert technical support and product/application guidance for refractory products; develop market growth strategies, product launches, promotions, and business cases; perform application analysis, collaborate on failure investigations, conduct market and portfolio analysis, and present at industry events.

The Engineer, Technical Support role involves assisting customers with technical issues and ensuring satisfaction with Packsize products.

Lead and grow a team of Support Engineers for a cloud data warehouse analytics product (Sigma). Hire, mentor, and train staff; own support metrics (CSAT, IR, SLA, TTR); improve processes; collaborate cross-functionally; analyze support data to drive product and operational improvements.

Provide customer-facing technical support for Sigma's SaaS platform: diagnose and resolve complex SQL and data issues, collaborate with product and engineering, develop diagnostic tools and best practices, participate in on-call rotation and cross-functional projects to improve support operations and automation.

Seek motivated individuals for a full-time role in technical support within a dynamic financial technology environment, emphasizing customer service and communication skills.

Provide Tier III technical support for networking and security products: troubleshoot complex network, endpoint, and cloud issues; own escalations; collaborate with Engineering/Product; create documentation; mentor lower tiers; participate in on-call rotation.

Provide frontline technical support to internal and external customers via phone and email; troubleshoot packaging and automation equipment, create and manage support cases, coordinate with service and engineering, develop technical documentation and training, and provide occasional onsite diagnostics and after-hours coverage as part of a rotation.

Provide remote and field technical support for Pattyn packaging systems across North America. Troubleshoot electrical, PLC (Structured Text), pneumatic, mechanical, motor control, sensors, and encoders; log and prioritize cases in CRM; communicate with customers and internal teams; escalate complex issues to R&D or factories; travel 10-20% and work a 4x10 schedule with overtime eligibility.

Provide advanced 3rd-level technical support for optical and X-ray processing equipment, troubleshooting electrical, controls, networking, software, and mechanical issues; coordinate cross-functional resolution, support commissioning and field visits, maintain documentation, train service personnel, and participate in NPI and after-hours rotating support.

Provide part-time, task-based CBRN detection and technical support: conduct detection operations, manage equipment and logistics, train stakeholders, perform field troubleshooting, produce SITREPs/AARs, follow chain-of-command protocols, and support post-deployment communications. Requires travel, lifting equipment, and adherence to federal standards.

Lead a technical operations team providing production support and onboarding for retail customers. Manage hiring, coaching, prioritization, and on-call rotations. Troubleshoot integrations using scripting, web services, and testing tools; escalate issues to engineering; act as primary technical contact for clients and partners.

The EP Mapping Specialist provides clinical and technical support for EP mapping and navigation systems, educates staff, promotes product use, and cultivates customer relationships to achieve sales objectives.

The Support Team Associate responds to client support issues via phone, email, and chat, diagnosing problems, creating documentation, improving AI support, and maintaining customer satisfaction.

Provide hands-on end-user support for desktops, mobile devices, and conference room tech; manage MDM and print platforms (Intune, Jamf, PrinterLogic); use ServiceNow for incident management; support projects, system integrations, and vendor escalations; participate in on-call executive support rotation; create knowledgebase and deliver user training.

Lead technical investigations and root-cause analysis for enterprise insurance applications and data issues. Use SQL/Oracle to analyze and correct policy, billing, and transactional data, coordinate incident response with cross-functional teams, recommend automation and process improvements, and maintain documentation and knowledge articles to improve system reliability and performance.

Provide Tier 1 and Tier 2 end-user support for Microsoft 365, Windows 10/11, hardware, printers, and basic networking. Manage account administration, device provisioning, onboarding/offboarding, asset inventory, ticket documentation, and escalate complex infrastructure or server issues to senior teams while delivering strong customer service.

Provide consultative technical support for the Advisor Portal, troubleshooting proposals, account opening/maintenance, onboarding, DocuSign workflows, and trading-related issues. Respond via phone, email, chat, Salesforce cases, and consultations; document findings, follow escalation paths, and collaborate with Product, Development, Onboarding, and Operations to resolve defects and improve workflows. Mentor peers and contribute to enablement and documentation.

Provide first-line technical support for ServiceTitan via phone, chat, email and screen-sharing. Troubleshoot product, billing, and payroll/ERP-related issues, prevent escalations, use support tools, and create customer-focused solutions while leveraging data and reporting tools.

As a Technical Support Engineer, you will provide expert troubleshooting, customer support, and guidance on Salesforce technology to resolve technical issues and enhance user adoption.

The Technical Support Specialist provides omni-channel customer support, manages case backlog, troubleshoots technical issues, and offers training to enhance customer satisfaction and product usage.

The Technical Support Specialist provides technical support and training to government leaders using OpenGov products while managing customer inquiries and case backlog.

Provide first-line IT support for company devices, networks, and applications both remotely and onsite. Triage, document, and escalate tickets; create and maintain knowledge base articles and SOPs; mentor junior staff; recommend and evaluate technologies; and support continuous process improvements to improve customer satisfaction.