Top Technical Support Jobs

Provides phone, email, and remote technical support for video security products, including DVRs, cameras, network switches, routers, and related software. Troubleshoots hardware, software, networking, and mechanical issues; resolves customer problems; creates knowledge base content; and delivers professional customer service. The role is full-time and onsite in Liberty Lake, Washington, with an evening or overnight schedule supporting international customers.

Provide inbound SaaS technical support via phone, email, and chat; troubleshoot software, accounting, and workflow issues; own tickets end-to-end; escalate complex cases to Tier 2/Engineering; maintain product expertise; contribute to knowledge base and cross-functional process improvements; meet SLAs and CSAT targets.

Provides first-line technical support to customers through phone, email, forums, and other channels. Troubleshoots software, hardware, installation, and configuration issues; documents interactions and solutions; escalates complex problems; and collaborates with Engineering, Product Management, and Professional Services. The role also maintains knowledge-base content, submits enhancement and defect reports, advises customers on products and postal requirements, and supports customer satisfaction and retention.

Leads technical support managers, team leads, and engineers while owning support operations, SLA performance, escalations, customer satisfaction, staffing, and continuous improvement. Partners with Engineering, Product, Customer Success, Sales, and Operations to resolve complex issues, improve product quality, standardize global processes, develop employees, and execute support strategy. Uses KPIs such as CSAT, NPS, FCR, MTTR, backlog health, and escalation rates to drive operational excellence.

Provide technical support and implementation coordination for members, data providers, and technology partners. Troubleshoot property data feeds, review XML and JSON, coordinate onboarding and testing, manage escalations, document configurations, and communicate solutions to technical and non-technical audiences. The role also tracks implementations, outages, and resolutions while serving as an internal subject-matter expert for property feeds, listing displays, and syndication.

Provides technical support for Treasury Management clients by handling service requests, resolving issues, recommending relevant products, delivering client training, and navigating multiple systems. Maintains advanced knowledge of Treasury Management tools, follows banking security and regulatory procedures, collaborates with sales, product, and implementation teams, and tracks recurring issues to identify process improvements and client risk.

Provides technical support for Treasury Management products by handling incoming service requests, resolving client issues, navigating multiple systems, delivering training, and recommending needs-based products. Maintains advanced product knowledge, follows banking audit and security policies, coordinates with sales, product, and implementation teams, and tracks recurring issues to identify process improvements and client risks.

Provides onsite IT equipment implementation, installation, maintenance, troubleshooting, ticket processing, documentation, inventory management, and user education. Resolves hardware, operating system, application, desktop, and network issues using documented procedures, escalating complex problems when necessary. Supports vendors and information systems staff, performs downtime procedures, maintains technical records, and independently manages multiple support tasks.

Provides Tier 1 technical support to B2B SaaS customers through email tickets and phone calls. Troubleshoots software issues, develops workarounds, investigates and escalates bugs, communicates updates, and maintains customer satisfaction and support metrics. Collaborates with Customer Success while managing changing priorities in a fast-paced environment.

Serves as the senior technical escalation point for complex hardware and software issues affecting an autonomous vehicle fleet. Builds and maintains internal troubleshooting tools, services, runbooks, SOPs, and knowledge systems. Partners with engineering teams to identify root causes, improves triage and escalation workflows, mentors technical staff, and makes independent decisions in a safety-critical, real-time environment.

Provides front-line technical and customer support for Siteworks light construction and electric equipment. Diagnoses mechanical, electrical, and electronic issues; assists dealers, distributors, rental partners, and internal teams; manages SAP orders and parts information; interprets schematics and technical documentation; escalates product issues; and supports returns, field activity, diagnostics, and continuous improvement. The role is primarily office-based with shop/lab interaction, occasional travel, hybrid work, and on-call support.

Provides Tier 2/Tier 3 technical support for Infios TMS customers. Investigates application, configuration, data, and integration issues; analyzes logs and system data; reproduces problems; identifies root causes; documents resolutions; escalates complex cases; maintains knowledge-base content; and recommends process and product improvements.

Provides enterprise customers with technical support for workload automation solutions. Responsibilities include troubleshooting integrations, managing migrations, performing root cause analysis, escalating defects, monitoring systems, creating automation scripts, documenting solutions, and supporting critical incidents through an on-call rotation. The role also involves customer communication, limited solution engineering, and collaboration with engineering teams.

Provides technical support for internal and external customers by diagnosing basic software and network issues, recommending solutions, routing complex problems to subject matter experts, documenting interactions, and contributing to knowledge resources. The role involves phone, email, and online support, cross-functional collaboration, flexible hours, and occasional on-call work.

Provides technical support for students and instructors using an online learning environment. Maintains LMS access, troubleshoots account, access, and course-delivery issues, verifies course materials before instructional sessions, and tracks or escalates unresolved problems. Requires LMS or online learning platform support experience, user-account administration knowledge, and compliance with information-security and privacy requirements. Full-time coverage includes evening classes during active academic sessions.

Provides proactive and reactive technical support for designated enterprise customers. Responsibilities include troubleshooting application logs, stack traces, browser traces, REST APIs, SSO, SAML, OAuth, and cloud integrations; managing alerts and remediation plans; configuring content sources; documenting customer-specific runbooks; educating users; and coordinating product and support improvements. The role is hybrid in New York City or Nashville and includes customer-specific screenings, training, equipment use, and extended on-call coverage.

Own partner-reported production issues from triage through resolution, investigating application logs, API traffic, databases, and integrations. Communicate status to financial institution partners, monitor live systems, improve alerts and dashboards, and collaborate with Engineering and Product on bugs and permanent fixes. Create runbooks, knowledge articles, automation, and monitoring improvements while handling regulated financial data and multiple priorities.

Investigate and resolve customer technical issues by analyzing logs, API requests, database records, and integrations. Support customers and internal teams, troubleshoot REST APIs and SQL queries, manage tickets in Zendesk and Jira, and collaborate with Engineering and Product on escalations and resolutions. The role requires clear communication, prioritization, analytical problem-solving, and comfort working with global teams across time zones.

Provides advanced technical support, handles complex escalations, performs root-cause analysis, manages Jira issues, and troubleshoots integrations and APIs. Acts as a subject matter expert across tools including SQL, Splunk, Keycloak, Zendesk, and Salesforce. Mentors support staff, covers for the Support Manager, coordinates with Product and Engineering, improves support processes, and creates technical documentation.

Provide frontline technical support for customers using drone hardware, ground control points, and Propeller’s cloud platform. Troubleshoot hardware, software, data-capture, photogrammetry, file-upload, and site-setting issues through phone and email. Resolve or escalate cases, explain technical processes clearly, document solutions, and collaborate with Customer Success Managers and engineers. The role includes training in drone surveying and geospatial workflows.

Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.

Provides technical support for WellSky’s Blood Management software by troubleshooting escalated application, database, interface, and integration issues using SQL. Documents investigations and client communications in Salesforce, collaborates with engineering and QA teams to test and resolve problems, escalates unresolved issues, and maintains ownership through resolution while meeting response-time targets.

Provides technical support to corporate and broker clients by analyzing data, managing file feeds, auditing relational databases, writing reports, and troubleshooting interfaces. Tests and escalates product defects and data issues to engineering and product teams, supports sprint prioritization, manages Salesforce cases, responds to customer inquiries, and documents knowledgebase solutions. Requires SQL, FTP, data management, advanced Excel, strong communication, and problem-solving skills; finance, equity compensation, and ASC 718 knowledge are preferred.

Provides frontline and escalated technical support for Axon’s cloud-based software products used by law enforcement customers. Responsibilities include troubleshooting and diagnosing issues, prioritizing tickets, coordinating with engineering, documenting customer interactions, creating knowledge-base articles, participating in on-call outage support, and ensuring customer systems are fully functional. The role also requires solving complex technical problems, supporting initiatives, and handling sensitive information under CJIS requirements.

Provides technical support to professional Control4 integrators and custom electronics professionals. Responsibilities include installation guidance, configuration, troubleshooting, return processing, customer interaction documentation, issue escalation, and support across audio/video, networking, surveillance, automation, lighting, HVAC, and related technologies. The role requires Control4 or residential AV installation experience, strong troubleshooting and communication skills, and the ability to learn diverse products and platforms.