Top Technical Support Jobs

Provide on-site support and administration of Distribution Center IT infrastructure including Windows desktops, servers, WAN/LAN, RF/VoicePick/PDT devices and printers. Install/configure hardware and software, manage computer room access and inventory, troubleshoot user and network issues, manage ServiceNow tickets and SLAs, perform preventative maintenance, coordinate vendor repairs, train DC staff, and assist other DCs and internal teams. May provide evening and weekend coverage and assist on special projects.

Provide Tier 2 bilingual (Korean/English) IT helpdesk support for Windows devices and Office suite, troubleshoot Active Directory (accounts, GPOs, permissions), handle escalations, perform onboarding/offboarding, support software deployment/patching, maintain tickets in service management systems, provide on-site and off-hour VIP support, and recommend long-term fixes and process improvements to ensure IT security compliance.

Provide front-line Tier 1 technical support to internal and external users via phone, ticketing, email, or chat. Triage, diagnose, resolve routine hardware, software, account, MFA, and connectivity issues; document interactions; escalate complex incidents; follow SOPs and maintain data security. Participate in shift handoffs and monitor tickets through resolution.

The role involves providing Level 1 technical support for customers, focusing on troubleshooting network-related issues, issue triage, and ensuring excellent customer service.

The Technical Support Specialist will troubleshoot technical issues, provide customer support, maintain documentation, and enhance skills for effective service delivery.

Provide advanced, on-site technical support for automated laser engraving and pin marking systems to external customers via phone, email, chat, and case management. Diagnose hardware and software issues using remote desktop tools and electrical test equipment, document interactions, escalate complex cases, and aim to close 90% of cases. Maintain professionalism, ensure timely, accurate support, stay current on technology, and occasionally travel for training or business needs.

The Technical Support Engineer manages customer queries, maintains relationships, and assists with Luminance’s AI technology, ensuring seamless support.

Technical Support Analysts provide remote and on-site support for a range of products, requiring technical expertise in various operating systems and networking. They track time, manage tickets, and participate in after-hours support.

The Senior Technical Support Analyst is responsible for providing advanced technical support, overseeing various technologies, and managing customer issues effectively. They must be ready for flexible schedules and have strong communication skills.

The Technical Support Engineer will handle a high volume of customer support tickets, ensuring fast resolution while maintaining professional communication. Duties include documenting escalations, improving efficiency, and identifying recurring issues. The role requires a strong work ethic, resilience, and teamwork in a fast-paced environment.

Provide on-site technical support including break-fix responsibilities for desktop, network, and mobile devices. Responsibilities include installation, relocation, and asset management of equipment.

As a Technical Support Specialist at ALLO, you'll assist customers with technical issues related to internet and voice services, providing excellent customer service and collaboration within a team environment.

Serve as first point of contact for customer technical support tickets: triage, perform initial remote troubleshooting of industrial equipment and software, document steps in the ticketing system, prioritize by SLAs, coordinate dispatches for on-site support, and escalate complex issues to engineering or field service teams.

Lead technical support for Trane electronic controls: troubleshoot hardware/software issues, support field diagnostics and chiller witness tests, liaise with development and vendors, aid new-product transitions and support requirements, and provide technical guidance to internal and external customers.

Provide technical support for Nonprofit and Education Clouds, troubleshoot OmniStudio and declarative automation, analyze logs and data (SOQL/JSON/SQL), resolve complex customer issues, meet CSAT and SLA targets, and collaborate with Product, Engineering, Success, and Sales.

Provide multi-channel technical support for fire alarm and sprinkler systems: diagnose and resolve hardware, software, and networking issues; guide customers through configuration, setup, testing, and maintenance; create and maintain support documentation; develop product expertise in an on-site lab; collaborate with team and handle evolving responsibilities to ensure customer satisfaction.

Provide level-1 technical support for Windows-based medical devices and applications: troubleshoot hardware/software/configuration issues, assist with system configuration and updates, handle customer inquiries about repairs/parts/orders, document resolutions, escalate complex issues to higher-tier support, and follow up on QA and repair-related items.

Provide level-1 technical support for Windows-based medical devices and applications: troubleshoot hardware/software/configuration issues, handle repair/status/part requests, document resolutions, escalate to higher-level support as needed, and follow up on QA, repair costs, and PO requests while adhering to company policies.

Lead strategy and roadmap for support tooling, prioritize build-vs-buy decisions, embed AI/LLM capabilities responsibly (agent-assist, summarization, knowledge retrieval), drive adoption and telemetry, coordinate releases across engineering and support, and align stakeholders to improve agent productivity and CSAT.

Provide first-line technical support for NeoXam SaaS products during US business hours, triage and resolve incidents, manage AWS cloud resources and monitoring, troubleshoot Java and database performance, perform deployments/patches, support cloud onboarding and migrations, and collaborate with R&D and global teams to maintain SLAs and operational reliability.

Provide 2nd-level technical support for B2B customers: investigate and resolve escalated issues, implement requests in the platform, review JavaScript filter logic, advise on optimizations, and surface recurring problems to inform product improvements.

Design, implement, and maintain client network infrastructure (routers, switches, firewalls, load balancers); monitor performance; perform security, backup, and disaster recovery; troubleshoot and support clients; administer servers, workstations, and network devices; perform audits, migrations, and on-site maintenance including driving to client sites.

Provide timely technical support via phone and email, manage cases in Zendesk, troubleshoot Linux, Windows, and mobile environments, configure client equipment, perform root cause analysis, document and escalate persistent issues, assist colleagues, and contribute to continuous improvement. Position includes weekend shifts.

Provide pre‑sale technical support and application engineering for HVAC and hydronic systems across the US/Canada. Troubleshoot product issues, propose solutions with Sales/R&D, document technical decisions, lead or join project teams, analyze customer feedback to improve products, and deliver occasional internal training and technical documentation.

Provide first-line product support for Bloomberg Industry Group products by managing customer inquiries end-to-end, troubleshooting functionality and configuration, documenting defects, escalating complex issues, and collaborating with Product, Engineering, and Customer Success. Contribute to knowledge base and participate in launches and after-hours support.