IT Support Engineer

WHAT YOU’LL DO

As an IT Support Engineer, you will provide technical assistance and support to our employees and play a critical role in ensuring smooth day-to-day operations and addressing technical issues promptly and effectively. This position requires a strong troubleshooting mindset, excellent communication skills, and the ability to work well in a fast-paced environment.

THE DAY-TO-DAY

• Provide technical support: Troubleshoot and resolve hardware, software, and network issues for employees.
• Helpdesk assistance: Respond to support tickets and inquiries, providing timely and accurate resolutions.
• Problem diagnosis and resolution: Isolate problems, determine root causes, and take necessary steps to resolve issues efficiently.
• User training and guidance: Assist employees with technology-related questions, provide guidance on software usage, and offer basic technical training as needed.
• Software and hardware deployment: Assist with the installation, configuration, and maintenance of software applications, as well as the setup and deployment of computer hardware for new hires.
• System monitoring and maintenance: Monitor system performance, identify potential issues, and perform regular maintenance tasks to ensure optimal functionality and security.
• Documentation and knowledge sharing: Maintain accurate records of support activities, document troubleshooting steps, and contribute to knowledge base articles for internal reference.

GREAT TO HAVE

• Associate's degree or equivalent experience required.
• 3+ years of technical support experience.
• Solid understanding of corporate desktop computing environment, including hardware, software, operating systems, and utilities.
• Proficient in both Windows and Mac operating systems.
• Experience in remote support for local and remote offices.
• Familiarity with Microsoft Client Products (Windows 10/11, Office 365 Apps), Microsoft Management Products (MS Server, Active Directory, Office 365, Exchange, Windows Deployment Services), Apple Products (MacOS, iOS).
• Additional knowledge of Google Workspace, Slack, Zoom, Okta, Jamf, Atlassian Cloud, Dropbox, and Mimecast is a plus.
• Occasional travel to headquarters in Orange County required.
• Open to travel to remote offices on an as needed basis

WHO WE ARE

• Viant® (NASDAQ: DSP) is a leading advertising software company that enables marketers to plan, execute and measure omnichannel ad campaigns through a cloud-based platform. Viant’s self-service Demand Side Platform, Adelphic®, powers programmatic advertising across Connected TV, Linear TV, mobile, desktop, audio, gaming and digital out-of-home channels. In 2022, Viant was recognized as a Leader in the DSP category, earned Great Place to Work® certification and Co-Founders Tim and Chris Vanderhook were named EY Entrepreneurs of the Year. To learn more, please visit viantinc.com.

LIFE AT VIANT

• Investing in our employee’s professional growth is important to us, but so is investing in their well-being. That’s why Viant was voted one of the best places to work and some of our favorite employee benefits include fully paid health insurance, paid parental leave and unlimited PTO and more. 

Compensation

• Base compensation range: $55,600 - $69,500
• In accordance with California law, the range provided is Viant’s reasonable estimate of the compensation for this role. Final title and compensation for the position will be based on several factors including work experience and education.

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About Viant

Viant Technology Inc. (NASDAQ: DSP) is a leader in AI-powered programmatic advertising, dedicated to driving innovation in digital marketing. Our omnichannel platform built for CTV allows marketers to plan, execute and measure their campaigns with unmatched precision and efficiency. With the launch of ViantAI, Viant is building the future of fully autonomous advertising solutions, empowering advertisers to achieve their boldest goals. Viant was recently awarded Best Demand Side Platform by MarTech Breakthrough, Great Place to Work® certification and received the Business Intelligence Group’s Innovation award for AI Advancements. Learn more at viantinc.com.

Viant is an equal opportunity employer and makes employment decisions on the basis of merit. Viant prohibits unlawful discrimination against employees or applicants based on race (including traits historically associated with race, such as hair texture and protective hairstyles), religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, reproductive health decision making, gender, gender identity, gender expression, age, military status, veteran status, uniformed service member status, sexual orientation, transgender identity, citizenship status, pregnancy, or any other consideration made unlawful by federal, state, or local laws. Viant also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics.

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