Project Support Engineer

Posted 15 Hours Ago
Be an Early Applicant
Hudson, NH
Senior level
Hardware • Security
The Role
The Technical Support Engineer will provide in-house and off-site technical support for Integrated Solutions cameras, assist with troubleshooting, resolve support cases, and maintain documentation for external and internal usage. The role involves customer interaction, report generation, and collaboration with engineering teams.
Summary Generated by Built In

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Job Summary:

The Project Engineer (PE) is critical in supporting ITS and Security products for key customers across EMEA, both in-house and on-site.

Embedded within the Integrated Solutions support team, the PE provides post-sales support and services, including cameras and software, and periodically travels to customer locations.

Primary Duties & Responsibilities:

Serve as the primary technical contact for assigned projects.

Provide customer and internal teams with expert application, integration, and product support.

Review tender specifications and work with sales engineers to offer the best solution based on the requirements.

Assist with system commissioning, system upgrades, and conducting full system acceptance testing.

Create as-built and system maintenance documentation.

Provide system-specific user/maintenance training.

Deliver both remote and on-site technical support to internal and external stakeholders.

Guide technical support representatives in troubleshooting applications and products.

Take ownership of assigned projects and escalated support cases from inception to resolution.

Collaborate with product engineering teams to report and address identified issues.

Job Qualifications:

A technical degree in electronics is required.

Minimum of five years’ experience as a support engineer, preferably in the traffic or security electronics sector.

Willingness to travel domestically and internationally (approximately one week per month).

Demonstrated ability to work autonomously while collaborating with sales, product management, support, and service teams to ensure a high-quality customer experience.

Proven experience with technical installation and troubleshooting of CCTV systems, servers, and network equipment.

Proficiency in Microsoft Office tools (Outlook, Word, Excel) is required.

Strong working knowledge of Linux OS (CentOS/Red Hat), Windows Server, and Docker platforms. Python scripting experience is a plus.

Applicants must be either a U.S. citizen, U.S. national, legal permanent resident, asylee, refugee or must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws. ​

Top Skills

Python
The Company
HQ: Wilsonville, OR
3,092 Employees
On-site Workplace
Year Founded: 1978

What We Do

Teledyne FLIR designs, develops, manufactures, markets, and distributes technologies that enhance perception and awareness. We bring innovative sensing solutions into daily life through our thermal imaging, visible-light imaging, video analytics, measurement and diagnostic, and advanced threat detection systems.

Teledyne FLIR offers a diversified portfolio that serves a number of applications in government & defense, industrial, and commercial markets. Our products help first responders and military personnel protect and save lives, promote efficiency within the trades, and innovate consumer-facing technologies. Teledyne FLIR strives to strengthen public safety and well-being, increase energy and time efficiency, and contribute to healthy and intelligent communities.

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