Top Technical Support Jobs

Lead technical support for Trane electronic controls: troubleshoot hardware/software issues, support field diagnostics and chiller witness tests, liaise with development and vendors, aid new-product transitions and support requirements, and provide technical guidance to internal and external customers.

Provide technical support for Nonprofit and Education Clouds, troubleshoot OmniStudio and declarative automation, analyze logs and data (SOQL/JSON/SQL), resolve complex customer issues, meet CSAT and SLA targets, and collaborate with Product, Engineering, Success, and Sales.

Provide multi-channel technical support for fire alarm and sprinkler systems: diagnose and resolve hardware, software, and networking issues; guide customers through configuration, setup, testing, and maintenance; create and maintain support documentation; develop product expertise in an on-site lab; collaborate with team and handle evolving responsibilities to ensure customer satisfaction.

Provide level-1 technical support for Windows-based medical devices and applications: troubleshoot hardware/software/configuration issues, assist with system configuration and updates, handle customer inquiries about repairs/parts/orders, document resolutions, escalate complex issues to higher-tier support, and follow up on QA and repair-related items.

Provide level-1 technical support for Windows-based medical devices and applications: troubleshoot hardware/software/configuration issues, handle repair/status/part requests, document resolutions, escalate to higher-level support as needed, and follow up on QA, repair costs, and PO requests while adhering to company policies.

Lead strategy and roadmap for support tooling, prioritize build-vs-buy decisions, embed AI/LLM capabilities responsibly (agent-assist, summarization, knowledge retrieval), drive adoption and telemetry, coordinate releases across engineering and support, and align stakeholders to improve agent productivity and CSAT.

Provide first-line technical support for NeoXam SaaS products during US business hours, triage and resolve incidents, manage AWS cloud resources and monitoring, troubleshoot Java and database performance, perform deployments/patches, support cloud onboarding and migrations, and collaborate with R&D and global teams to maintain SLAs and operational reliability.

Provide 2nd-level technical support for B2B customers: investigate and resolve escalated issues, implement requests in the platform, review JavaScript filter logic, advise on optimizations, and surface recurring problems to inform product improvements.

Design, implement, and maintain client network infrastructure (routers, switches, firewalls, load balancers); monitor performance; perform security, backup, and disaster recovery; troubleshoot and support clients; administer servers, workstations, and network devices; perform audits, migrations, and on-site maintenance including driving to client sites.

Provide timely technical support via phone and email, manage cases in Zendesk, troubleshoot Linux, Windows, and mobile environments, configure client equipment, perform root cause analysis, document and escalate persistent issues, assist colleagues, and contribute to continuous improvement. Position includes weekend shifts.

Provide pre‑sale technical support and application engineering for HVAC and hydronic systems across the US/Canada. Troubleshoot product issues, propose solutions with Sales/R&D, document technical decisions, lead or join project teams, analyze customer feedback to improve products, and deliver occasional internal training and technical documentation.

Provide first-line product support for Bloomberg Industry Group products by managing customer inquiries end-to-end, troubleshooting functionality and configuration, documenting defects, escalating complex issues, and collaborating with Product, Engineering, and Customer Success. Contribute to knowledge base and participate in launches and after-hours support.

Provide technical assistance and on-site support to partners for AutoStore systems, troubleshoot incidents and robot repairs, contribute to knowledge base and trainings, meet KPIs, work weekend shifts and join an on-call rotation, and travel ~10-20%.

Lead and develop a technical support team for automation software and warehouse systems. Oversee schedules, incident management, escalations, on-call rotations, SLAs, and performance metrics. Collaborate with PLC and software engineers to resolve customer issues, improve processes, maintain knowledge base, support contract renewals, and provide cross-timezone support including occasional after-hours coverage.

Serve as the front-line technical support engineer for a security-focused SaaS product: manage tickets, troubleshoot web apps and integrations, escalate bugs to Product/R&D, create and maintain documentation, track support KPIs, enable onboarding and training, and optimize support workflows to improve customer experience.

Provide onsite mission operations and technical sustainment support for classified national-security capabilities. Serve as liaison among mission users, leadership, and engineering teams; troubleshoot systems and workflows; support deployments, testing, and release validation; maintain configuration and documentation; and apply secure, classified-environment procedures while coordinating corrective actions and user training.

Support day-to-day technical operations of an autonomous vehicle fleet: troubleshoot via Unix CLI, perform vehicle readiness checks, manage tickets in Jira, communicate via Slack, and assist with occasional vehicle movements in the garage.

Provide on-site IT support across five offices: install/configure hardware and OS, troubleshoot system and network issues, replace equipment, create user accounts, and manage/prioritize multiple support tasks.

Provide technical assistance for MiTek structural engineering, CAD, and business management software. Troubleshoot installations, configurations, networks, and feature usage; record cases in Salesforce; research complex issues; develop and deliver training; collaborate with product and development teams; travel to customer sites (~5%) for advanced troubleshooting and training.

Provide customer-facing technical support for networking, VoIP/SIP, and messaging (SMS/MMS). Troubleshoot router/LAN/WAN issues, analyze call flows, packet captures, and logs, respond via ticketing/phone/email, reproduce and escalate issues, meet SLAs, and advise customers on best practices while collaborating with internal teams.

Manage end-to-end technical support cases for Salesforce products, diagnose and resolve complex issues, coordinate escalations, provide onboarding and best-practice guidance, create documentation, mentor peers, and collaborate with Product Engineering to improve platform functionality.

Provide remote technical support by responding to end-user inquiries and resolving issues with telecommunications networks, hardware, and core business applications. Isolate problems, coordinate with internal teams and vendors, follow up with users, and maintain documentation.

Manage and grow a 9-person Technical Support Engineering team, owning SLA performance, incident escalation, and AI-assisted triage tooling. Act as a hands-on manager who debugs logs and integrations, creates playbooks and processes, and partners with Engineering, Product, and Customer Success to improve customer outcomes.

Provide escalated technical support for backend/platform issues across Core and Vision, diagnosing root causes using SQL, GCP, logs, Grafana, and gateway/DevOps telemetry; close or escalate tickets with full reproduction and handoff documentation; contribute runbooks and mentor analysts; participate in on-call rotations for incident and release support.

Provide frontline IT support across email, Teams, tickets, and in person; diagnose and resolve Windows and macOS issues; document troubleshooting and maintain knowledge base; run orientations, user training, webinars, and meeting setups; support onboarding and IT projects; track time and project tasks; collaborate with IT and other departments while continuing technical development.