Leadership Development Program, LCS - Technical Expertise, Remote Support Engineer

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Rockwell Automation's Early Career Rotational Program is a 2 - 2.5 year program with multiple tracks that provides associates with the tools needed to begin developing their technical leadership and innovation skills within a global company.

As an associate on the Remote Support team, you will...

• Start in January or June 2025
• Go through Rockwell Automation's Engineer in Training (EIT) Program. EIT is an entry-level program with formal classroom training, experiential learning, and work assignments.
• Gain experience in technical and leadership competencies through classroom training, mentoring, career planning and networking. Additionally, you will have a high level of interaction with Rockwell Automation's leaders.
• Be exposed to industrial automation technology that is developed within Rockwell Automation's major business segments to support The Connected Enterprise. This may include software for automation, programmable automation controllers, intelligent motor control, machine safety, process control, industrial security, cloud computing, industrial Ethernet, motion control, industrial components, variable-frequency drives, and more.
• Experience Rockwell Automation products across a variety of industries.

Rotational Program Overview

• Rotation 1: Engineer in Training Program
  • Location: Mayfield Heights, OH
  • Specialized Training: Power or Information Software
• Rotation 2: Remote Support Services
• Rotation 3: Dependent on business needs
• Rotation 4: Dependent on business needs

Your Responsibilities:

• Provide troubleshooting assistance via phone, and email (and webex) for Rockwell Automation products and technologies to Rockwell Automation field service personnel, distributors, integrators, and customers.
• Identify and correct failures, firmware problems and programming deficiencies, and the implementation of hardware/firmware updates and upgrades.
• Instruct/train customers on proper use, operation, and maintenance (of Rockwell Automation Products).
• Respond to customer needs, ensuring a swift and quality response while keeping relevant parties informed, sets, and maintains communication with team and customer
• Develop and implement predictive and preventive maintenance programs.
• Provide technical assistance for sales presentations to customers.
• Consult regarding the application of products, technologies, manufacturing processes and industry-specific applications.
• Build collaborative relationships and embrace the Rockwell culture of diversity, equity and inclusion.

The Essentials - You Will Have:

• Bachelor's or advanced degree from an accredited college or university
• Permanent legal authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the future

The Preferred - You Might Also Have:

• The ability to relocate every six months depending on opportunities and rotations
• Graduated in the past three years with a technically focused degree
• Met us through an event or interned with us in the past
• A cumulative GPA of 3.3 on a 4.0 scale
• Demonstrated analytical skills and the ability to approach challenges with innovative solutions
• Strong organizational and time management skills to efficiently prioritize competing tasks and meet project deadlines
• Proven experience collaborating with and leading peers and managers to achieve project goals with the ability to present complex information to diverse audiences
• A creative and adaptable mindset that allows you to think critically, problem-solve effectively, and embrace new challenges

What We Offer:

• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Time off
• Parental and Caregiver Leave
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
• To learn more about our benefits package, please visit at www.raquickfind.com.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

#LI-Hybrid #LI-DNI

We are an Equal Opportunity Employer including disability and veterans. 

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.