Top Technical Support Jobs

Provide first-line product support for Bloomberg Industry Group products by managing customer inquiries end-to-end, troubleshooting functionality and configuration, documenting defects, escalating complex issues, and collaborating with Product, Engineering, and Customer Success. Contribute to knowledge base and participate in launches and after-hours support.

Provide technical assistance and on-site support to partners for AutoStore systems, troubleshoot incidents and robot repairs, contribute to knowledge base and trainings, meet KPIs, work weekend shifts and join an on-call rotation, and travel ~10-20%.

Lead and develop a technical support team for automation software and warehouse systems. Oversee schedules, incident management, escalations, on-call rotations, SLAs, and performance metrics. Collaborate with PLC and software engineers to resolve customer issues, improve processes, maintain knowledge base, support contract renewals, and provide cross-timezone support including occasional after-hours coverage.

Serve as the front-line technical support engineer for a security-focused SaaS product: manage tickets, troubleshoot web apps and integrations, escalate bugs to Product/R&D, create and maintain documentation, track support KPIs, enable onboarding and training, and optimize support workflows to improve customer experience.

Support day-to-day technical operations of an autonomous vehicle fleet: troubleshoot via Unix CLI, perform vehicle readiness checks, manage tickets in Jira, communicate via Slack, and assist with occasional vehicle movements in the garage.

Provide on-site IT support across five offices: install/configure hardware and OS, troubleshoot system and network issues, replace equipment, create user accounts, and manage/prioritize multiple support tasks.

Provide technical assistance for MiTek structural engineering, CAD, and business management software. Troubleshoot installations, configurations, networks, and feature usage; record cases in Salesforce; research complex issues; develop and deliver training; collaborate with product and development teams; travel to customer sites (~5%) for advanced troubleshooting and training.

Provide customer-facing technical support for networking, VoIP/SIP, and messaging (SMS/MMS). Troubleshoot router/LAN/WAN issues, analyze call flows, packet captures, and logs, respond via ticketing/phone/email, reproduce and escalate issues, meet SLAs, and advise customers on best practices while collaborating with internal teams.

Manage end-to-end technical support cases for Salesforce products, diagnose and resolve complex issues, coordinate escalations, provide onboarding and best-practice guidance, create documentation, mentor peers, and collaborate with Product Engineering to improve platform functionality.

Provide remote technical support by responding to end-user inquiries and resolving issues with telecommunications networks, hardware, and core business applications. Isolate problems, coordinate with internal teams and vendors, follow up with users, and maintain documentation.

Manage and grow a 9-person Technical Support Engineering team, owning SLA performance, incident escalation, and AI-assisted triage tooling. Act as a hands-on manager who debugs logs and integrations, creates playbooks and processes, and partners with Engineering, Product, and Customer Success to improve customer outcomes.

Provide escalated technical support for backend/platform issues across Core and Vision, diagnosing root causes using SQL, GCP, logs, Grafana, and gateway/DevOps telemetry; close or escalate tickets with full reproduction and handoff documentation; contribute runbooks and mentor analysts; participate in on-call rotations for incident and release support.

Provide frontline IT support across email, Teams, tickets, and in person; diagnose and resolve Windows and macOS issues; document troubleshooting and maintain knowledge base; run orientations, user training, webinars, and meeting setups; support onboarding and IT projects; track time and project tasks; collaborate with IT and other departments while continuing technical development.

Design, implement, and manage onboarding, upskilling, and technical training programs for manufacturing and service teams. Enhance tech support model, create train-the-trainer modules, track training effectiveness, maintain records, and partner with HR, safety, and external schools to build talent pipelines and improve retention and productivity.

Provide onsite IT hardware, software, network, server, SharePoint, database, peripheral, and video surveillance support at Barksdale AFB. Troubleshoot, install, configure, maintain inventories, support cybersecurity and Air Force security requirements, assist users, and recommend technology improvements for the BTES organization.

Provide on-site and remote PC hardware and software support: install, maintain, and upgrade desktops; support Windows XP/7 and Microsoft Office; troubleshoot networking services (DHCP, DNS, Active Directory, print servers); perform hardware moves and upgrades; follow security basics; manage multiple priorities and complete projects independently or within a team.

Provide frontline IT help-desk support: triage and route tickets, install and troubleshoot PCs, printers, iPhones and software, inspect server rooms, manage backup tape rotations, activate network jacks for correct VLANs, deliver basic Mitel phone training, and track overdue tickets for escalation.

Provide phone and email technical support to business customers: troubleshoot issues, document tickets, perform business builds/suspensions/reactivations, ensure router configuration accuracy, route service requests, and contribute to team knowledge base.

Provide on-site technical support by installing/configuring systems, troubleshooting hardware and network issues, responding to customer inquiries, maintaining system logs and documentation, and assisting with training materials. Monitor networks, resolve interruptions, and use helpdesk and remote-access tools to support customers and internal users.

The Technical Support Analyst provides IT support and maintenance for computer systems, trains users, troubleshoots hardware and software issues, and assists with technology deployment in schools.

Provide application engineering and technical support for vacuum pumps, dry pumps, abatement systems and related semiconductor equipment. Assist sales, field service, and customers with product selection, installation, troubleshooting, root cause analysis, and continuous improvement. Deliver presentations, prepare specifications, and collaborate with internal teams worldwide to optimize equipment performance and reliability.

Provide regional field and customer technical support for semiconductor metrology systems: diagnose, repair, install, upgrade, and train. Collect and analyze system performance and reliability data, manage escalations, support beta/new product introduction, create technical documentation, and coordinate service activities with field teams, engineering, and operations to maximize tool uptime and customer satisfaction.

Lead and develop Phone Support and Field Service departments to deliver multi-channel technical support for industrial automation. Set strategy, KPIs, budgets, and processes; serve as executive escalation point; improve customer experience through collaboration with Engineering, Sales, and Project Management; champion use of ERP/CRM and diagnostic/service management tools; manage staffing, onboarding, training, and continuous improvement.

Provide technical support for precision measuring instruments and related software to internal teams and end users. Review product specs and changes, coordinate technical inquiries and recalls, support QA and compliance (ECCN, FDA), and assist sales/field service. Participate in product meetings and research competitor specifications.

Provide Tier 2 technical support for a payments platform: investigate and resolve integration and configuration issues, interpret API responses and webhook payloads, maintain SLAs, escalate clearly to engineering, build documentation, and collaborate cross-functionally with Success, Onboarding, Risk, Compliance, and Operations.