Top Technical Support Jobs

Provide escalated technical support for backend/platform issues across Core and Vision, diagnosing root causes using SQL, GCP, logs, Grafana, and gateway/DevOps telemetry; close or escalate tickets with full reproduction and handoff documentation; contribute runbooks and mentor analysts; participate in on-call rotations for incident and release support.

Provide frontline IT support across email, Teams, tickets, and in person; diagnose and resolve Windows and macOS issues; document troubleshooting and maintain knowledge base; run orientations, user training, webinars, and meeting setups; support onboarding and IT projects; track time and project tasks; collaborate with IT and other departments while continuing technical development.

Design, implement, and manage onboarding, upskilling, and technical training programs for manufacturing and service teams. Enhance tech support model, create train-the-trainer modules, track training effectiveness, maintain records, and partner with HR, safety, and external schools to build talent pipelines and improve retention and productivity.

Provide onsite IT hardware, software, network, server, SharePoint, database, peripheral, and video surveillance support at Barksdale AFB. Troubleshoot, install, configure, maintain inventories, support cybersecurity and Air Force security requirements, assist users, and recommend technology improvements for the BTES organization.

Provide on-site and remote PC hardware and software support: install, maintain, and upgrade desktops; support Windows XP/7 and Microsoft Office; troubleshoot networking services (DHCP, DNS, Active Directory, print servers); perform hardware moves and upgrades; follow security basics; manage multiple priorities and complete projects independently or within a team.

Provide frontline IT help-desk support: triage and route tickets, install and troubleshoot PCs, printers, iPhones and software, inspect server rooms, manage backup tape rotations, activate network jacks for correct VLANs, deliver basic Mitel phone training, and track overdue tickets for escalation.

Provide phone and email technical support to business customers: troubleshoot issues, document tickets, perform business builds/suspensions/reactivations, ensure router configuration accuracy, route service requests, and contribute to team knowledge base.

Provide on-site technical support by installing/configuring systems, troubleshooting hardware and network issues, responding to customer inquiries, maintaining system logs and documentation, and assisting with training materials. Monitor networks, resolve interruptions, and use helpdesk and remote-access tools to support customers and internal users.

The Technical Support Analyst provides IT support and maintenance for computer systems, trains users, troubleshoots hardware and software issues, and assists with technology deployment in schools.

Provide application engineering and technical support for vacuum pumps, dry pumps, abatement systems and related semiconductor equipment. Assist sales, field service, and customers with product selection, installation, troubleshooting, root cause analysis, and continuous improvement. Deliver presentations, prepare specifications, and collaborate with internal teams worldwide to optimize equipment performance and reliability.

Provide regional field and customer technical support for semiconductor metrology systems: diagnose, repair, install, upgrade, and train. Collect and analyze system performance and reliability data, manage escalations, support beta/new product introduction, create technical documentation, and coordinate service activities with field teams, engineering, and operations to maximize tool uptime and customer satisfaction.

Lead and develop Phone Support and Field Service departments to deliver multi-channel technical support for industrial automation. Set strategy, KPIs, budgets, and processes; serve as executive escalation point; improve customer experience through collaboration with Engineering, Sales, and Project Management; champion use of ERP/CRM and diagnostic/service management tools; manage staffing, onboarding, training, and continuous improvement.

Provide technical support for precision measuring instruments and related software to internal teams and end users. Review product specs and changes, coordinate technical inquiries and recalls, support QA and compliance (ECCN, FDA), and assist sales/field service. Participate in product meetings and research competitor specifications.

Provide Tier 2 technical support for a payments platform: investigate and resolve integration and configuration issues, interpret API responses and webhook payloads, maintain SLAs, escalate clearly to engineering, build documentation, and collaborate cross-functionally with Success, Onboarding, Risk, Compliance, and Operations.

The Technical Support Manager will lead the Product Expert team, providing high-quality customer support, driving team performance, and advocating for customer insights to improve the product roadmap.

Provide technical support for Tenable vulnerability and compliance products; troubleshoot complex customer environments, analyze scan results and logs, recreate issues in labs, document solutions, collaborate with product and engineering teams, and maintain product/security knowledge while meeting performance metrics.

The Technical Support Representative III provides technical support to dealers, resolving service issues, troubleshooting, managing warranty claims, mentoring, and documenting problems.

Lead and manage a technical support team to resolve customer issues, oversee escalations, coordinate with Engineering/Product/Logistics, implement process improvements, and run case management reports to improve efficiency and satisfaction.

Lead the API Support team, resolve technical issues for clients, design support processes, manage support engineers, and oversee incident response procedures.

As a Customer Engineer, you will drive customer success through onboarding, technical support, product insights, and liaising between customers and engineering teams.

Provide advanced technical escalation support for MDP/MPKG/ALD equipment and software, perform root cause analysis, support on-site repairs and NPI, publish technical documentation, coach field service, and collaborate with BU engineers to improve products and processes.

Manage and coach a 24/7 Technical Support team handling inbound calls and emails. Oversee performance via Zendesk audits, scheduling, escalations, training, SOPs, incident management, and interdepartmental communication. Provide coverage during shortages, weekends, and holidays. Collaborate with HR on hiring and retention to maintain service quality.

Lead and scale a global technical support organization (Level 2/3) delivering customer-facing incident resolution, major incident command, I&O support, triage, metrics/dashboards, process improvements, tooling automation, and cross-functional escalations to ensure high service quality and customer satisfaction.

Provide high-quality technical support for frequency and time synchronization systems, troubleshoot customer issues, and engage in presales and post-sales activities.

As a Senior Technical Support Engineer, you'll troubleshoot and provide post-sales support for timing and synchronization systems while collaborating with customers and managing cases in Salesforce.