Top Support Engineer Jobs

Support, design, develop, test, deploy, and maintain Infor CSI (SyteLine) ERP technical solutions. Provide Tier 3 support, integrations, reporting, data management, environment cloning, system administration, documentation, training, monitoring, and automation. Collaborate with functional teams, deliver within SLAs, and travel to Re:Build sites as needed.

Provide expert-level technical support and failure analysis for probe card products in production, drive root-cause investigations using ATE, microscopy and electrical measurements, collaborate with engineering and manufacturing on corrective actions, support NPI and onsite customer troubleshooting, and analyze wafer test data to produce technical reports and optimize yield.

Provide technical and network problem resolution for customers, troubleshoot SaaS application issues, analyze data and databases, assist hospital IT and pharmacy teams, respond to calls/emails, maintain high customer satisfaction, and participate in occasional overnight on-call rotation.

Provide escalated technical support for Ping Identity products on a shifted follow-the-sun schedule. Troubleshoot customer issues, manage case escalations and queue during weekend shifts, reproduce problems, collaborate with Engineering/SRE/Product teams, handle phone/alert responses, and document bugs and remediation while following ISO27001/9001 and security incident processes.

Provide frontline technical support for Fireblocks' SaaS platform, resolving customer issues via Slack and other tools, escalating complex cases, participating in incident response, documenting cases, and contributing to process improvements. Work US-Pacific hours on a fixed Wed–Sun schedule after training, collaborating with internal teams to ensure customer success in crypto and DeFi environments.

Operate and improve the reliability, availability, and security of a FedRAMP High cloud platform as an SRE/L3 escalation point. Monitor systems, troubleshoot incidents, lead incident response and RCA, build runbooks, enhance observability and automation, support deployments, and ensure compliance while partnering with engineering teams to reduce toil and improve resilience.

Owner of operational health and availability for a FedRAMP High cloud platform. Act as L3 escalation, monitor observability, lead incident response, perform root cause analysis, automate toil, support deployments, maintain runbooks, and ensure compliance while partnering with engineering to improve reliability and resilience.

Develop and execute logistics, sustainment, and life-cycle support strategies for aerospace/defense systems. Perform LORA, provisioning, obsolescence management, R&M analysis, LCSP support, technical documentation, and cross-functional coordination to ensure maintainability, supportability, and compliance with military logistics standards.

The Technical Support Engineer will handle customer support tasks from ticket to resolution, write code for bug fixes, engage in sales discussions, and create documentation. They are responsible for customer health and debugging, working collaboratively with customers and engineers.

Responsible for application maintenance and support for the Sterling suite, including customization and system integration of SOA-based products using Java technologies.

The MMCS/MMIS Support Master Engineer will support daily operations and development for Medicaid Management Information Systems and Medicaid Managed Care System using COBOL, JCL, and Oracle technologies.

The Website Support Analyst/DevOps Engineer supports and optimizes applications and systems, troubleshooting issues, coordinating resources, and maintaining environments for developers. They also ensure performance of public-facing technology and provide on-call support.

Provide advanced technical support for IPConfigure video management software: troubleshoot, debug, write scripts, build/configure servers, document solutions, produce knowledge-base content, and escalate bugs while occasionally supporting on-site deployments.

As a Technical Support Engineer, you will troubleshoot technical issues, develop support tools, and enhance customer experience using Laravel.

The Technical Support Engineer provides advanced support for complex product issues, focusing on electrical systems in trucks. Responsibilities include diagnosing vehicle systems, conducting root cause analysis, and mentoring team members while collaborating with dealers and internal teams.

The role involves providing deskside and infrastructure support, managing IT projects, ensuring client equipment health, and leading a support team.

Provide technical support for refrigerant applications in chiller systems, handle inquiries from end users/OEMs/contractors, support sales/marketing/R&D, perform site surveys, support retrofits and field trials, manage cylinder fleet documentation, and present at trade shows.

Lead systems engineer for the On-Target Effectiveness thread of the Sentinel ICBM program. Serve as technical SME, delegate authority, define/allocate requirements, produce architecture/interfaces, plan and execute verification, conduct trade studies, mentor staff, manage TPMs, and brief stakeholders across development, production, and deployment.

Design, test, maintain, and troubleshoot software systems for support equipment in an Agile lab environment. Lead architecture, implement full lifecycle software, integrate components, perform unit/CSCI testing, support customer working groups, produce technical documentation, and triage operational issues. Occasional travel required.

The Lead Technical Support Engineer resolves complex technical issues, provides mentorship, collaborates with teams, and improves support systems.

Provide onsite first/second-level desktop support via phone, walk-in, and ServiceNow tickets. Troubleshoot hardware, OS imaging/configuration, printers, mobile devices, basic networking and VPNs. Maintain ticket updates, knowledgebase articles, and client documentation; participate in help desk queue and occasional on-site travel.

The role involves integrating and supporting PeopleSoft modules, providing Oracle DBA support, customizing code, and conducting testing. The candidate should have 10+ years of PeopleSoft experience and 3+ years as a Support Analyst.

The Sr. Technical Support Engineer provides advanced technical expertise for diesel engines, focusing on diagnosis, troubleshooting, maintenance support, and leading technical initiatives to improve equipment reliability and reduce downtime.

Perform hands-on deployment, retrofit, installation, testing, and troubleshooting of ZutaCore HyperCool liquid cooling solutions in data centers. Provide remote and onsite technical support, manage support cases and escalations, document resolutions, train customers/partners, and coordinate logistics with cross-functional teams and third-party partners.

As a Technical Support Engineer, you'll manage customer inquiries, collaborate with product teams, enhance support documentation, analyze metrics, and drive process improvements.