Top Support Engineer Jobs

Nagarro seeks an Associate Engineer in Tech Support, focusing on product engineering and solving challenging tech problems with innovative solutions.

The Associate Engineer provides help desk support, solving client problems, managing inquiries, and documenting resolutions while ensuring excellent customer service.

Design, test, maintain, and troubleshoot software systems for support equipment in an Agile lab environment. Lead architecture, implement full lifecycle software, integrate components, perform unit/CSCI testing, support customer working groups, produce technical documentation, and triage operational issues. Occasional travel required.

Lead systems engineer for the On-Target Effectiveness thread of the Sentinel ICBM program. Serve as technical SME, delegate authority, define/allocate requirements, produce architecture/interfaces, plan and execute verification, conduct trade studies, mentor staff, manage TPMs, and brief stakeholders across development, production, and deployment.

The VMware Support Engineer will provide level 3 support for VMware technologies, troubleshoot issues, enhance customer satisfaction, and manage critical situations while working in a global team environment.

The Technical Support Engineer will resolve technical issues, provide escalation support, manage customer cases, and ensure quality service across various 8x8 products.

Provide advanced technical support for complex customer issues involving SaaS, mobile applications, SDK integrations, and backend and frontend frameworks. Troubleshoot, document, and reproduce issues; manage Zendesk and support processes; create knowledge bases; report on service levels and root cause analyses; train customers; and collaborate with Engineering, Product Management, and Sales to improve support operations.

Provide local IT infrastructure support: administer servers, virtualization, backups, OS (Windows/RedHat), ensure security/compliance, coordinate with engineering and corporate teams, support smart manufacturing projects, and travel to sites up to 20% for project or site support.

Own customer technical issues through resolution, troubleshoot complex networking and security problems, mentor support engineers, create knowledge articles, and advocate for customers across Engineering, Product, Customer Success, and Professional Services. Serve as a trusted technical advisor, support designated customer programs, monitor customer status, identify risks and opportunities, and help improve global support services.

This role focuses on improving manufacturing capabilities through control system design, troubleshooting, and process improvement initiatives.

As a Technical Support Engineer, you'll ensure system performance, handle support requests, troubleshoot issues with Python and SQL, and collaborate with teams to improve robotic solutions.

Design, build, and maintain full‑stack services and tooling that power Stripe's global support operations. Expand live channel integrations (voice/messaging) including Greater China platforms, debug production issues, collaborate cross‑functionally, and improve engineering standards and processes.

Provide phone and web technical support for Fortinet switching and wireless products: troubleshoot networks, analyze configs and packet captures, reproduce issues in lab, recommend fixes, escalate cases, and educate customers until case closure.

Provide phone and web technical support for Fortinet switching and wireless products. Troubleshoot WiFi, LTE, TCP/IP, routing, and security features; analyze configs, packet traces, and network data; reproduce issues in lab, recommend corrective actions, escalate and manage cases, and educate customers until case closure.

Provide web and phone technical support for Fortinet switching and wireless products: troubleshoot networks, analyze configurations and packet traces, recommend fixes, reproduce issues in lab, escalate and manage cases, and educate customers on networking and security topics until case closure.

The Electrical Engineer independently identifies and completes tasks supporting company objectives, analyzes complex technical issues, coordinates projects and studies, and leads problem-solving efforts. The role prepares recommendations and reports, supports safety compliance, participates in committees and special projects, and collaborates across organizational boundaries. Candidates should understand power plant equipment and system interrelationships, evaluate technical alternatives economically, and communicate effectively.

Provide Tier II technical support for CPQ software and ERP/CRM integrations. Diagnose SQL Server, web application, database, and integration issues; collaborate with Engineering and Professional Services; document root causes and resolutions; identify recurring problems; and improve support processes and customer experience. The role requires troubleshooting expertise, SQL knowledge, familiarity with Microsoft and web technologies, and strong communication skills. It is remote within the United States or Canada.

The Customer Operations role focuses on ensuring seamless support operations for enterprise customers during onboarding, collaborating with various teams, creating training materials, and improving support processes.

Supports the development, integration, testing, operation, and maintenance of simulation-based systems. Responsibilities include configuring environments; integrating software, hardware, models, databases, and third-party components; troubleshooting networks, interfaces, data flows, and performance; executing tests; analyzing logs and results; maintaining technical documentation; supporting builds, releases, and configuration management; and providing operator training and technical support.

This role involves troubleshooting network issues in EX/QFX switching, mentoring team members, coordinating with engineering, and managing escalations.

Provide world-class technical support for Qualys security applications in a FedRAMP environment. Troubleshoot networking, OS, and security issues via phone/email/Teams, collaborate with Development and QA, and resolve customer incidents for SaaS product modules.

Provide advanced enterprise technical support for FedRAMP/DoD environments: troubleshoot cloud, networking, and infrastructure issues; perform root cause analysis; deploy and optimize containerized and IaC-based environments; maintain SLAs; mentor junior staff; collaborate with engineering/product/sales; and ensure secure, compliant production operations.

The Senior Infrastructure Engineer provides deskside and infrastructure support for business systems in diverse locations, ensures operational health of IT systems, and leads projects and teams for improvements.

As a Technical Support Engineer, you'll troubleshoot issues, provide user support, implement fixes, and enhance customer experience through feedback and process improvements.

Provide engineering-first customer support for security, privacy, and assurance tooling. Triage and resolve authentication and access issues, build automation and runbooks, maintain support tooling, and improve developer experience. Use Generative AI responsibly to accelerate triage, documentation, and automation while advocating for customers and collaborating with product and engineering partners.