Top Support Engineer Jobs

The Customer Operations role focuses on ensuring seamless support operations for enterprise customers during onboarding, collaborating with various teams, creating training materials, and improving support processes.

Supports the development, integration, testing, operation, and maintenance of simulation-based systems. Responsibilities include configuring environments; integrating software, hardware, models, databases, and third-party components; troubleshooting networks, interfaces, data flows, and performance; executing tests; analyzing logs and results; maintaining technical documentation; supporting builds, releases, and configuration management; and providing operator training and technical support.

This role involves troubleshooting network issues in EX/QFX switching, mentoring team members, coordinating with engineering, and managing escalations.

Provide world-class technical support for Qualys security applications in a FedRAMP environment. Troubleshoot networking, OS, and security issues via phone/email/Teams, collaborate with Development and QA, and resolve customer incidents for SaaS product modules.

Provide advanced enterprise technical support for FedRAMP/DoD environments: troubleshoot cloud, networking, and infrastructure issues; perform root cause analysis; deploy and optimize containerized and IaC-based environments; maintain SLAs; mentor junior staff; collaborate with engineering/product/sales; and ensure secure, compliant production operations.

The Senior Infrastructure Engineer provides deskside and infrastructure support for business systems in diverse locations, ensures operational health of IT systems, and leads projects and teams for improvements.

As a Technical Support Engineer, you'll troubleshoot issues, provide user support, implement fixes, and enhance customer experience through feedback and process improvements.

Provide engineering-first customer support for security, privacy, and assurance tooling. Triage and resolve authentication and access issues, build automation and runbooks, maintain support tooling, and improve developer experience. Use Generative AI responsibly to accelerate triage, documentation, and automation while advocating for customers and collaborating with product and engineering partners.

Provide advanced technical support for AVEVA industrial software, resolving complex customer issues remotely and on-site, mentoring junior staff, delivering training, analyzing support trends, and driving cross-functional improvements to enhance customer outcomes.

Support cybersecurity engineering and authorization activities for Army CPE IEW&S systems. Review RMF packages in eMASS/Xacta, manage A&A documentation and APMS portfolio tracking, advise PMs on cybersecurity strategy and ATO/IATO/IATT/ATC processes, lead vulnerability management and POA&M review, develop training and templates, and coordinate cybersecurity policy and exceptions across stakeholders.

Lead design, development, and maintenance of custom websites and web applications. Produce front-end and back-end functionality, manage server operations, integrate analytics and marketing tools, support SharePoint/CMS graphics, ensure DoD/Army cybersecurity and accessibility compliance, create technical documentation, and provide digital media and graphics backup support.

The Engineer, Technical Support role involves assisting customers with technical issues and ensuring satisfaction with Packsize products.

Provide customer-facing technical support for Sigma's SaaS platform: diagnose and resolve complex SQL and data issues, collaborate with product and engineering, develop diagnostic tools and best practices, participate in on-call rotation and cross-functional projects to improve support operations and automation.

Provide instrumentation and controls plant support: troubleshoot systems, issue engineering changes, support outages, liaise with Operations/Maintenance, implement corrective actions, and maintain qualifications.

Provide Tier III technical support for networking and security products: troubleshoot complex network, endpoint, and cloud issues; own escalations; collaborate with Engineering/Product; create documentation; mentor lower tiers; participate in on-call rotation.

As a Desktop Support Engineer, you'll support internal teams by resolving technical issues, onboarding new hires, managing device lifecycles, and improving support processes.

Lead a technical operations team providing production support and onboarding for retail customers. Manage hiring, coaching, prioritization, and on-call rotations. Troubleshoot integrations using scripting, web services, and testing tools; escalate issues to engineering; act as primary technical contact for clients and partners.

The Lead Engineer will oversee tooling, GSE, and testing for the Neutron Launch Vehicle, manage engineers, coordinate projects, and ensure robust planning and training.

Provide third-level hardware and software escalation and field support for semiconductor equipment, drive failure analysis and ECOs, support alpha/beta site installs and calibration, generate performance reports (MTBF/MTBI/Availability), create technical documentation and training, and ensure field implementation and customer communication.

Serve as a Level 5 Thread Support Staff Systems Engineer for Sentinel Ground Systems. Lead technical execution, requirements allocation, architecture and interface definition, verification/validation, integration and test, TPM reporting, trade studies, and stakeholder briefings. Act as delegated authority for assigned threads, mentor team members, and coordinate cross-functional integration to deliver complex defense system capabilities.

Lead the Physical Security thread for the Sentinel ICBM program, acting as subject-matter expert and delegated authority. Define and allocate requirements, produce architecture and interfaces, develop CONOPS and verification plans, conduct trade studies and performance analysis, mentor staff, coordinate integration and testing, and brief stakeholders throughout development, production, and deployment.

As a Technical Support Engineer, you will provide expert troubleshooting, customer support, and guidance on Salesforce technology to resolve technical issues and enhance user adoption.

Act as primary technical liaison for customers and internal teams to support production drilling software: troubleshoot, reproduce and root-cause defects, drive resolutions, validate releases, influence test automation, participate in UAT, and advocate product improvements to improve reliability and customer experience.

Provide technical support for security devices and cloud deployments by analyzing packet captures and configurations, troubleshooting L2-L7 networking and routing issues, running remote sessions, recreating issues in lab environments, and collaborating with engineering to verify workarounds/fixes.

Provide advanced technical support and full lifecycle case ownership for FortiSIEM customers, troubleshooting complex incidents across Linux/Windows, virtualization, networking, and cloud environments. Reproduce issues in lab, analyze logs (Elasticsearch/ClickHouse), perform live troubleshooting, document findings, write knowledgebase articles, and participate in on-call rotations for mission-critical environments.