Top Support Engineer Jobs

Own production bugs end to end across web applications, APIs, and banking integrations. Reproduce issues, determine root causes, implement and verify fixes, and communicate findings to customers. Orchestrate AI coding agents, extend internal MCP and triage tooling, strengthen monitoring and runbooks, and prevent recurring defects. The role requires strong TypeScript skills, comfort with React, Node, SQL, and third-party APIs, evidence-based debugging, clear communication, and independent ownership.

Provides third-level AWS cloud support for customers, troubleshooting complex technical issues and designing scalable solutions. Responsibilities include systems administration, security reviews, patching, deployments, account administration, cost optimization, automation, monitoring, and Well-Architected Framework Reviews. The engineer supports presales engagements, quality-checks team work, participates in 24/7 on-call rotation, mentors junior engineers, and documents solutions. The role requires strong AWS, Linux, Windows, web-service, scripting, networking, and production operations expertise.

Supports a cryptologic dissemination customer in modernizing proposal adjudication processes. Analyzes data flows, transformations, controls, and interfaces to ensure compliance with law, policy, oversight, and customer requirements. Compiles dissemination obligations, helps define proposal review processes, and creates artifacts for requestors and adjudicators. Requires extensive systems engineering experience, intelligence community policy familiarity, process engineering expertise, and an active TS/SCI clearance with polygraph.

Supports a customer PMO overseeing a large, multi-organizational agile software development program. Plans and executes systems engineering and agile processes, facilitates process improvement, develops methodologies, evaluates best practices, supports change management, and analyzes requirements, data flows, dependencies, architectures, and implementation alternatives. The role is performed onsite at a customer location and requires an active TS/SCI clearance with a recent polygraph.

Advise government stakeholders on information system security, manage daily ISSO operations, maintain ATOs and SSPs, resolve POA&Ms, validate accounts and vulnerabilities, support RMF activities, review technical security assessments, and provide security design guidance. The role also uses XACTA for security control assessment records and requires TS/SCI clearance with polygraph.

Supports enterprise computer network operations through systems engineering, AI/ML architecture analysis, deployment coordination, project management process assessment, agile tool administration, process improvement, and documentation. The role requires collaboration with customer organizations in a classified environment and involves supporting software, sustainment, and advanced technology initiatives.

Provides operational support for software applications, troubleshooting errors, supporting users, diagnosing Linux services, monitoring application and database health, and coordinating fixes with engineering teams. Maintains technical documentation and knowledge bases, supports technologies including Apache NiFi, MongoDB, Elasticsearch, AWS, and Docker, and provides after-hours on-call coverage. The role requires an active TS/SCI clearance with a current polygraph and extensive systems engineering experience.

Provides technical support for PeopleSoft systems, including daily monitoring, troubleshooting, incident resolution, performance monitoring, system maintenance, user assistance, and operational documentation. Collaborates with government customers, security officers, vendors, project leads, and end users to meet service-level agreements. The role also establishes support procedures, coordinates customer service activities, and may require occasional after-hours issue resolution at customer locations.

Develops, documents, evaluates, and improves engineering and organizational processes supporting an Intelligence Community mission. Responsibilities include conducting project assessments, analyzing results, recommending improvements, aligning systems and policies with mission strategy, managing process change, implementing business solutions, and developing operational efficiency metrics. Requires extensive process improvement, facilitation, methodology development, change management, organizational development, and data modeling experience in a classified government environment.

Supports a cryptologic dissemination customer in modernizing adjudication processes for auto-dissemination proposals. Analyzes data flows, transformations, controls, interfaces, legal and policy obligations, and compliance requirements. Defines efficient processes for requestors and adjudicators, and creates supporting artifacts. The role also applies systems and process engineering, Lean Six Sigma, intelligence community privacy policy, and SIGINT-related expertise while working at a customer location under an active TS/SCI with polygraph clearance.

Provides senior systems engineering support for an Intelligence Community mission management portfolio. Responsibilities include requirements development, engineering oversight, systems transition and decommissioning, trade-off analysis, risk assessment, process improvement, JIRA ticket management, technical coordination, testing and evaluation, and resolution of cross-disciplinary action items. The role is performed at a customer location and requires an active TS/SCI clearance with polygraph.

Provide post-sales technical support for Cato’s cloud networking and security platform. Own customer issues through resolution, troubleshoot complex production problems, mentor support engineers, create knowledge articles, and collaborate with engineering, customer success, professional services, and product management. Serve as a trusted customer advisor by understanding business needs, monitoring customer status, identifying risks and growth opportunities, and helping expand global support services.

Provide technical support to SaaS customers through Slack and Pylon, troubleshoot integration issues, write custom scripts, work with APIs, and collaborate with Customer Success, Product, and Engineering. Capture customer feedback, resolve technical challenges, and help expand support processes while delivering clear, high-quality customer experiences.

Supports enterprise customers by triaging and resolving Tanium technical issues, answering questions, performing root cause analysis, assisting with platform upgrades, documenting best practices, testing products, and partnering with Technical Support Engineers. The internship includes mentorship, customer engagement, security and operations support, automation, and special projects.

Supports enterprise customers by troubleshooting Tanium platform issues, answering technical questions, triaging cases, performing root cause analysis, assisting with upgrades, testing products, documenting best practices, and completing reports. The intern works under mentorship with Technical Support Engineers, collaborates on customer cases and special projects, and develops expertise in endpoint management, security, operations, automation, and Tanium integrations.

The role involves managing cloud infrastructure, providing customer support, troubleshooting issues, and collaborating with engineering teams to enhance application performance.

As a Senior Support Engineer, you will enhance customer support for LanceDB by building infrastructure, maintaining knowledge-bases, troubleshooting customer issues, and collaborating with engineering teams. Your expertise in distributed databases and proficiency in Rust and Python will help optimize cloud-native database deployments.

Act as a technical liaison between customers, Customer Success, and Engineering to triage and resolve technical issues via Zendesk/JIRA/calls. Handle incidents (including on-call), translate customer feedback into engineering actions, develop reusable solutions, identify and escalate bugs, and collaborate cross-functionally to mitigate site event incidents.

Provide onsite network and server support: monitor, troubleshoot and maintain network infrastructure; configure devices and manage firewall/IDS; administer Windows Server (AD, GPO, patching) and Red Hat Enterprise Linux 9.x (hardening, patch management, performance monitoring).

As a Process Support Engineer, guide products through their lifecycle, providing customer support, troubleshooting, and analyzing data for semiconductor manufacturing processes.

Provide advanced technical support and escalation management for customer equipment, including installations, calibration, alpha/beta site testing, ECO reviews, performance reporting (MTBF/MTBI/Availability), documentation (CENs, BKMs), and driving field implementation and improvements.

Provides third-tier technical support, troubleshooting escalated issues involving computers, peripherals, hardware, software, and AI tools. Maintains CRM, knowledge bases, intranet content, product documentation, manuals, and drivers. Analyzes customer and product data to identify trends, supports product quality improvements, collaborates with business and product teams, and assists with training and instructional video development.

Provides advanced technical support for AspenTech supply chain, production planning, scheduling, blending, and optimization software. Troubleshoots customer issues, manages escalations, delivers training, supports pre-sales consultations, develops training materials, performs software testing, and advises customers on operational improvements. The role also involves account health checks, onsite support, solution deployment, technical documentation, cross-functional collaboration, and coaching team members. Experience with chemical engineering, refining or process industries, and linear or nonlinear programming is valuable.

Provides onsite desktop and end-user IT support for Windows and macOS environments. Responsibilities include workstation troubleshooting, device deployment, incident triage, ticket documentation, identity and access management, MFA and password support, escalation to remote technical teams, and customer communication. The role also identifies recurring issues, supports root-cause analysis, and maintains a professional onsite presence.

Provides backup technical support for APIs and audience workflows, investigates production and staging issues using logs, metrics, Kafka, databases, and observability tools, troubleshoots advertising platform integrations, validates authentication and synchronization problems, follows runbooks, documents findings, and escalates complex issues to engineering teams.