Top Support Engineer Jobs

Provide technical support, troubleshoot customer issues, manage inquiries, enhance support process, and document solutions while ensuring customer satisfaction.

As a Senior Technical Support Engineer, you will solve complex technical issues for customers, lead initiatives, mentor engineers, and manage incidents effectively.

The Technical Support Engineer provides software support, resolves technical issues, conducts root cause analysis, and collaborates with R&D to ensure customer satisfaction.

Provide advanced technical support and 3rd-level escalation for optical and X-ray sorting equipment. Diagnose electrical, controls, networking, software, and mechanical issues; coordinate cross-functional resolution, support commissioning and NPI, perform field visits, document procedures, and train service personnel. Provide after-hours support on rotation and travel up to 50%.

The SRE Application Support Engineer is responsible for ensuring operational reliability, stability, and optimizing performance of production systems, managing outages, troubleshooting issues, and developing documentation and standards for production applications.

As a Named Technical Support Engineer, you'll be the key technical contact for a single enterprise customer, ensuring optimal use of Roboflow's computer vision platform through relationship building, troubleshooting, and enabling customer workflows.

Provide first-line technical support over Slack and Pylon, debug integrations, write custom scripts, work with the API, capture product feedback for Product and Engineering, collaborate with Customer Success and Engineering, and help expand support processes.

Provide remote and onsite technical support for complex equipment issues, collaborate with engineers, develop troubleshooting tools, and coach less experienced colleagues.

The Industrial Engineer will develop manufacturing methods, support project planning, analyze production costs, and improve processes using Lean Six Sigma principles, collaborating across departments.

Serve as the highest technical escalation within Support, triaging complex Jira tickets, performing root-cause analysis via SQL, log and code inspection, authoring detailed escalation tickets, partnering with Product and Engineering, mentoring Tier 1/2, participating in on-call rotation, and driving defect prioritization and resolution for MeridianLink's fintech product suite.

Provide first-line cleanroom troubleshooting for NXE production, minimizing downtime through hands-on fixes, documentation, SPC tracking, escalation, DRB/MRB participation, and continuous improvement. Support tooling, mechanical assembly, bonding, and collaborate cross-functionally to maintain product flow and quality.

Provide desktop support: troubleshoot and repair PC/laptop hardware and software, perform PC imaging, installations, moves, and handle physical tasks (lift up to 50 lbs). Role begins as a 3-month contract with intent to convert to full-time.

Provide on-site desktop support and PC hardware break/fix across multiple locations. Must be A+ certified with Dell desktop installation/support expertise, complete product training, pass drug/background screens, and have reliable transportation.

Provide day-to-day desktop and executive end-user support: new-hire imaging, virus remediation/data transfer, break/fix and software support, computer refreshes, and walk-up counter assistance.

Lead application developer/solution architect supporting Telcordia Granite inventory for a major service provider. Design, analyze, develop, deploy and support end-to-end inventory solutions, create technical proposals, collaborate with cross-functional teams, perform knowledge transfer and documentation, and assist deployments and ongoing support activities.

Junior Java support role in Eagan, MN. Monitor and resolve trouble reports, provide technical assistance, and communicate with stakeholders by phone, email, and face-to-face. Some weekends and nights likely; amount of development work depends on issue volume.

Provide L1 technical support for enterprise customers using Abnormals email and SaaS security platforms. Own inbound tickets, troubleshoot APIs and integrations, analyze logs, deliver root cause analysis, collaborate with Engineering and Customer Success, maintain knowledge base documentation, and surface product improvement opportunities.

The Technical Support Engineer resolves customer support tickets, diagnoses technical issues related to email delivery, onboarding, and integrations, and escalates bugs while documenting solutions.

As a Senior Technical Support Engineer, you will troubleshoot complex technical issues, ensure customer success, improve support processes, and mentor junior engineers.

The role involves managing and supporting cloud infrastructure, optimizing HPC clusters, and collaborating with engineering teams for performance improvements and operational efficiency.

As a Technical Support Engineer, you'll provide technical support for Romax software, deliver training, create knowledge content, and collaborate with teams to enhance customer satisfaction.

Lead technical support for customers, diagnose issues in LLM applications, work with engineering to resolve bugs, and mentor support engineers.

Take escalations from L1 and the ticket queue to resolve moderately complex issues (data validation, workflows, configuration). Use SQL to investigate data and validate reports, document findings, escalate cleanly to L3, expand the internal knowledge base, assist frontline support as needed, and apply basic scripting (Python/JavaScript) to reproduce or check issues.

Provide application support across Dev/QA/Production: troubleshoot issues, manage access, install patches, monitor performance, promote code, coordinate testing and DR, document procedures, mentor team members, evaluate tools, and partner with vendors, developers, and infrastructure for timely resolution and improvements.

As a Senior Support Engineer, you'll troubleshoot technical issues, support users, collaborate with engineering, and improve documentation for workflow automation at n8n.