Top Support Engineer Jobs

Lead SRE/production support for Wealth Management applications, ensuring platform stability, incident detection and resolution, change governance, capacity planning, observability, automation, and knowledge management. Coordinate cross-team escalations, perform deep technical triage, produce guidance and runbooks, mentor the team, and implement DevOps/SRE practices to minimize downtime and improve operational efficiency.

The Tier 1 Support Engineer at Logz.io will handle customer issues related to cloud and Kubernetes, ensuring smooth operations through troubleshooting and effective communication.

Lead Level 3 application support and root-cause analysis for cloud-based solutions, manage incidents/on-call rotations, monitor observability tooling, collaborate with engineering/DevOps/product teams, drive automation and improvements, and own technical projects to maintain platform stability and client relationships.

Provide advanced engineering support across the product lifecycle, manage configuration control, write technical reports, lead NPI export compliance, collaborate with cross-functional teams, ensure process quality and regulatory adherence, and drive continuous improvement and team development.

The role involves providing Level 1 technical support for customers, focusing on troubleshooting network-related issues, issue triage, and ensuring excellent customer service.

The PLSS Mechanical Engineer will develop and mature spaceflight hardware for EVA Spacesuits, managing projects from design to on-orbit operations.

The Technical Support Engineer manages customer queries, maintains relationships, and assists with Luminance’s AI technology, ensuring seamless support.

Provide break-fix and premium technical support for Splunk Observability Cloud customers. Troubleshoot issues, reproduce problems, file bug reports, escalate to engineering, and collaborate with Customer Success. Communicate clearly with customers via phone/Webex, contribute to knowledge content, and develop expertise in cloud, Kubernetes, REST APIs and development languages.

The Staff GenAI Backend Engineer leads engineering for intelligent routing systems, collaborates with teams to enhance customer support, and maintains architectural integrity in a high-availability environment.

Lead design and delivery of large-scale ML and AI systems for Airbnb Community Support products. Develop and productionize LLM-based solutions (fine-tuning, RAG/search, evaluation automation, feedback learning, guardrails), collaborate cross-functionally with product and design, and shape early-stage AI initiatives through to production to improve customer support experiences.

The System Engineer Support Principal designs, develops, and tests FPGA systems, translates requirements into hardware architectures, and collaborates on complex solutions, ensuring design closure and mitigating risks.

The Global Product Support Engineer IV resolves complex escalations for Sculpta systems, collaborates with multiple teams, and leads root cause analyses to enhance system reliability and customer satisfaction.

Develop and document procedures to maintain and install products, conduct failure analysis, and train customer engineers on new products.

The Global Product Support Engineer III will develop service procedures, partner with engineering and quality teams, conduct failure analysis, and train engineers on new products. Responsibilities include creating technical documentation and participating in new product final tests.

The Network Engineer will support DARPA by managing DCO capabilities, troubleshoot networks, and deploy sensor platforms in various environments.

Provide SETA systems engineering support and independent assessments for classified ground segment hardware and command-and-control systems. Review contractor specs/ICDs, support integration and test (FAT/SAT), evaluate interoperability, readiness for milestones, risk and sustainment issues, oversee requirements traceability and configuration management, coordinate across government/contractor partners, and prepare executive technical briefings to inform Government decision-making.

The Technical Support Engineer will handle a high volume of customer support tickets, ensuring fast resolution while maintaining professional communication. Duties include documenting escalations, improving efficiency, and identifying recurring issues. The role requires a strong work ethic, resilience, and teamwork in a fast-paced environment.

The Associate Engineer in Tech Support will assist with various technical challenges, contributing to customer satisfaction and solutions.

As an Associate Engineer in Tech Support at Nagarro, you'll assist customers with technical issues and help improve their experience.

Nagarro is seeking an Associate Engineer for Tech Support who will help solve tech-related issues and provide solutions. Ideal candidates are ready to advance their careers in a dynamic environment.

Nagarro seeks an Associate Engineer for tech support roles, helping with product and service challenges in a dynamic work environment.

As a Designated Technical Support Engineer, you will provide proactive and reactive technical support to select customers, addressing issues, managing configurations, and enhancing customer satisfaction through effective communication and problem resolution.

Provide technical support for a B2B SaaS product: manage support queue across channels, assist Success Architects on customer calls, triage and debug issues with engineering, contribute product feedback and documentation, participate in incident response, and help improve customer operations and processes.

The Designated Technical Support Engineer at Glean supports assigned customers by troubleshooting technical issues, driving improvement in support processes, and enhancing customer experience through proactive communication and technical expertise.

Provide advanced engineering support across product lifecycles, manage configuration control, lead NPI export compliance and licensing, write technical reports, collaborate with cross-functional teams, ensure quality and regulatory adherence, and drive continuous improvement in engineering support processes.