Top Support Engineer Jobs

Provides hands-on IT support across Mac, Windows, and cloud environments. Manages tickets, troubleshooting, networks, Google Workspace, Office 365, device management, access processes, hardware logistics, and technology vendors. Investigates complex issues, identifies root causes, improves onboarding and offboarding, strengthens security practices, and leads IT projects while communicating with technical and non-technical stakeholders.

Provides hands-on IT support across Mac and Windows environments, managing tickets, troubleshooting complex issues, configuring networks and cloud systems, and supporting Google Workspace, Office 365, Slack, and MDM platforms. Responsibilities include onboarding and offboarding, security and access management, hardware procurement and logistics, vendor management, process improvements, and strategic IT projects. The role supports a remote workforce and communicates with both technical and non-technical stakeholders.

Own production Slurm support cases for AI and HPC customers, diagnosing scheduling, resource allocation, accounting, authentication, networking, storage, database, GPU, and high-availability issues. Advise on configuration, upgrades, operations, and incident recovery; investigate performance and scalability problems; collaborate with engineering on defect reports and reproductions; and develop technical guides, diagnostic tools, and training. The role requires extensive production Slurm administration experience and expert Linux systems knowledge.

Provides technical support to employees through phone, email, chat, remote desktop, and in-person channels. Troubleshoots hardware, software, network, account-access, and connectivity issues; configures computers, mobile devices, applications, and peripherals; manages user accounts and access; supports onboarding, training, audio/visual technology, and technology maintenance. Documents resolutions, escalates complex issues, follows security procedures, and recommends improvements to technology reliability and user experience.

Lead hardware builds, diagnostics, validation, and quality control for robotic systems. Assemble and troubleshoot electro-mechanical assemblies, develop test plans and fixtures, drive root cause analysis, maintain SOPs and metrics, support deployments, and mentor junior technicians.

Lead SRE and production support for big data services: manage incident/problem management, monitoring/observability (AppDynamics, Splunk, ELK, Grafana), service improvement, automation (Ansible, CI/CD), disaster recovery, capacity/configuration/change management, and coordinate with development, architecture, and infrastructure teams while leading L2 service delivery and on-call support.

Provide production application and Big Data platform support for critical financial systems: monitor, troubleshoot, tune Hadoop/Cloudera clusters, manage incidents and releases, maintain runbooks, perform risk reconciliations, liaise with stakeholders and vendors, drive stability and SRE best practices, and coach junior staff.

Provide L2 production support for equities e-trading applications on the trading floor: monitor systems, investigate and resolve incidents, liaise with development/QA/business teams, ensure SLA adherence, recommend technical actions, and communicate status to global stakeholders.

Front-line SRE covering 8AM–8PM PST monitoring GPU clusters, networking, storage, and sensors. Execute runbooks, perform hardware triage and physical DC tasks (rack, cable, swap), collect diagnostics for escalation, manage tickets (ServiceNow/Jira), update runbooks, and tag incidents to train the AIOps platform.

Supports aerospace composite manufacturing by reviewing and dispositioning non-conformances through MRB, authoring engineering dispositions, investigating root causes, leading RCCA, and driving corrective actions and continuous improvement. Provides shop-floor engineering support for composite, honeycomb, bonded, machined, and assembled products while collaborating with production, quality, manufacturing, design, and supplier teams. Analyzes quality trends, interprets drawings and specifications, and supports aerospace quality and regulatory requirements.

Provides customer support for Novarad healthcare software and hardware, troubleshooting application, workstation, server, network, and user issues. Maintains and upgrades client systems, documents requests in CRM software, communicates software deficiencies to development teams, contributes to the technical knowledge base, and maintains technical data reports. The role requires onsite work in the Greater Provo/Salt Lake City area, occasional on-call shifts, and possible weekend, early morning, or nighttime hours.

Provide advanced technical support for enterprise managed file transfer software, troubleshooting applications, operating systems, databases, networks, certificates, and cloud or container environments. Own customer cases from intake through resolution, lead customer communications, coordinate with sales and R&D, document activities in CRM, support product releases, manage service-level commitments, participate in after-hours on-call rotations, and provide proactive account support.

Develops and matures Portable Life Support System hardware for Axiom’s EVA spacesuit across microgravity and partial-gravity missions. Responsibilities include CAD and engineering documentation, design analysis and testing, hardware fabrication and assembly support, supplier and customer reviews, lifecycle and supply-chain integration, certification, on-orbit operations, and project delivery. Requires mechanical or aerospace engineering expertise, space-environment knowledge, hands-on flight hardware experience, and familiarity with NASA or commercial space standards.

Own customer support issues end to end by triaging tickets, debugging production systems, tracing configuration and data flows, and resolving platform issues involving classification, pricing, scheduling, and prompt behavior. Use internal tools and AI-assisted workflows, communicate clearly with customers, identify recurring failure patterns, and partner with Solutions Engineers and Engineering to improve the product.

Provide technical support via tickets, chat, and forums; diagnose workflow, integration, and performance issues; escalate to engineering; create documentation and knowledge base; improve product reliability and contribute to the community.

Provides on-site technical support for manufacturing operations, quality, product engineering, and production troubleshooting. Coordinates pilot parts, pilot runs, engineering changes, deviations, suppliers, and cross-functional projects. Leads investigations into customer, plant, design, and machine issues; supports quality and cost improvement initiatives; analyzes data; and helps minimize production downtime. Requires domestic travel up to 25%.

Responsible for daily assembly, testing, and delivery of aircraft fuel controls and components. Troubleshoots production issues, performs root cause analysis, implements corrective actions, improves assembly and test processes, maintains test equipment calibration, validates test-bench correlation, supports technician training, applies statistical process control, and ensures compliance with aviation regulations and certification requirements. Coordinates disposition of nonconforming materials and provides occasional customer-site field support.

Evaluates emerging AI technologies, platforms, infrastructure, and vendors through technical assessments, proof-of-concepts, benchmarks, and pilot deployments. Assesses solutions for capability, cost, risk, scalability, and business value; recommends adoption strategies; supports customers and internal stakeholders; delivers technical presentations, workshops, and demonstrations; and monitors developments in LLMs, automation, and agentic workflows.

Own complex enterprise Linux escalations from initial report through root-cause analysis and resolution. Debug kernel and user-space issues across bare metal, virtualized, containerized, cloud, and HPC environments. Serve as a senior technical contact for strategic customers, mentor support engineers, improve support standards, contribute automated tests, drive defects through Engineering, create documentation, participate in on-call and release reviews, and engage with open-source communities.

Provide deep technical support for Devin and Windsurf by reproducing, diagnosing, and resolving complex customer issues across codebases, CI/CD, containers, cloud platforms, and developer tooling. Perform root-cause analysis, escalate with full technical context, create playbooks and tooling, and support release testing to improve reliability and adoption.

Provide on-site customer support and troubleshooting for semiconductor capital equipment across processes (CVD, ALD, RIE, PVD, anneal, implant). Lead installations, diagnostics, root-cause analyses, DOE and statistical data analysis, report and present findings, and collaborate with R&D and customers to optimize tool performance and resolve complex process issues.

Build and run a white-glove executive support function: own intake, SLAs, runbooks, and escalations for executives, ABPs, and board. Provide AV support for board meetings and exec rooms, handle urgent tech incidents, work shared ticket queue, participate in on-call rotation, maintain San Francisco on-site presence, and document processes and KB content.

Supports enterprise cloud and IT infrastructure engineering for an Intelligence Community customer. Provides technical recommendations, alternatives analysis, configuration management, infrastructure planning, deployment, security, operations, service standardization, transition planning, troubleshooting, and risk analysis. The role also supports collaboration services, enterprise tools, system compatibility, and government communication systems while providing leadership and mentoring.

Provides advanced technical support for Cymer DUV laser products, diagnosing and repairing field issues, supporting new product introductions, developing troubleshooting procedures and diagnostic tools, training field engineers, and addressing reliability and design problems. Collaborates with engineering, field service, and customer teams while administering field tool development and continuous improvement projects. Requires approximately 20% travel and rotational weekend on-call coverage.

Designs, specifies, commissions, and supports biopharmaceutical process equipment and clean utility systems across contract manufacturing facilities. Manages engineering projects, equipment installations, design reviews, commissioning, validation support, change controls, investigations, and corrective actions. Prepares process documentation, supervises contractors, procures equipment and services, and provides technical support to CMO sites. The role requires strong process controls, automation, cGMP documentation, sanitary equipment design, scheduling, and cross-cultural communication skills.