Top Support Engineer Jobs

Enable and scale partner ecosystems by building technical champions, designing integrations and cloud-native architectures, developing partner assets (reference architectures, demos, playbooks), co-creating joint solutions, and supporting partner-led sales and adoption with up to 50% travel.

Own and resolve the most complex escalations for deployed Linux-based, cellular-connected units. Mentor tier I/II, perform deep log and network analysis, author runbooks, drive permanent fixes with Engineering, participate in incident reviews, and lead diagnostic and automation projects.

Provide high-touch desktop and AV support for C-level executives: troubleshoot and maintain Mac/Windows/mobile devices, manage imaging/patching via Jamf and Intune, administer Azure/Entra ID and Exchange Online, run Zoom Webinars and executive events, own incidents end-to-end, follow ITSM/ITIL processes, and support onboarding, travel, and after-hours needs.

Act as primary technical liaison for customers and internal teams to support production drilling software: troubleshoot, reproduce and root-cause defects, drive resolutions, validate releases, influence test automation, participate in UAT, and advocate product improvements to improve reliability and customer experience.

Serve as first point of contact for customers using Agentforce and Data 360, troubleshoot technical issues, provide feature guidance and best practices, manage customer expectations, create and maintain knowledge content, participate in training, and escalate complex issues to internal teams to ensure customer success.

Own deployment, tuning, and operations of a containerized workspace streaming platform on Kubernetes: build and maintain container and VM images, manage clusters and cloud resources, run networking and ingress (TLS/cert-manager), build CI/CD for image and chart deployments, monitor and troubleshoot platform health, and partner with Security/IT for identity, logging, and compliance integration.

Provide technical support for security devices and cloud deployments by analyzing packet captures and configurations, troubleshooting L2-L7 networking and routing issues, running remote sessions, recreating issues in lab environments, and collaborating with engineering to verify workarounds/fixes.

Provide advanced technical support and full lifecycle case ownership for FortiSIEM customers, troubleshooting complex incidents across Linux/Windows, virtualization, networking, and cloud environments. Reproduce issues in lab, analyze logs (Elasticsearch/ClickHouse), perform live troubleshooting, document findings, write knowledgebase articles, and participate in on-call rotations for mission-critical environments.

As a Process Support Engineer, guide products through their lifecycle, providing customer support, troubleshooting, and analyzing data for semiconductor manufacturing processes.

The Process Support Engineer ensures optimal system performance, supports customer installations, troubleshoots issues, and develops processes for semiconductor manufacturing.

As a Senior Support Engineer, you will enhance customer support for LanceDB by building infrastructure, maintaining knowledge-bases, troubleshooting customer issues, and collaborating with engineering teams. Your expertise in distributed databases and proficiency in Rust and Python will help optimize cloud-native database deployments.

Provide advanced technical support for enterprise network infrastructure, troubleshoot complex network issues, collaborate on implementations, maintain documentation, and support operational activities.

The Support Engineer, VIP at Automattic provides advanced technical support for enterprise customers, troubleshooting complex issues and escalating urgent tickets while collaborating with internal teams.

As a Sr. Staff Technical Solutions Engineer, you will provide specialized support to Databricks' strategic customers, solve technical challenges, and optimize performance using Spark and data technologies.

Provide on-premises and cloud systems support for Linux and Windows servers, workstations, Hyper-V clusters, networks, and development toolchains. Perform backups/recovery, troubleshooting, user provisioning, inventory audits, documentation, and participate in rotating 24/7 on-call support while coordinating upgrades and collaborating with internal and client teams.

Provide technical support for cutting tools, holders, and machine tooling: troubleshoot tooling issues, perform training and on-site testing, maintain product technical database, liaise with vendors, support field and inside sales, manage customer relationships, and develop cost‑savings projects while following ISO processes.

Operate and secure mission-critical cloud environments: monitor availability and security, resolve Tier 1-3 incidents, provision tenant AWS resources, administer Linux/Windows/AD, manage containers and Kubernetes, automate infrastructure with Bash/Ansible/Terraform, support DevSecOps pipelines, troubleshoot network/platform issues, and maintain operational documentation. Requires occasional weekend/holiday coverage.

Provide end-user technical support across a cloud-based environment: troubleshoot Windows and Mac endpoints, mobile devices, printers, and conference room AV; manage device provisioning with Intune/Autopilot; administer user accounts, MFA, and access via Entra ID and Okta; maintain asset inventory and knowledge base; escalate complex issues and support IT projects to improve services.

Lead automation engineering support for PLC/SCADA systems (DeltaV, Rockwell, third-party) in the Foundry Lab/Admin building. Provide technical leadership, integrate analytical systems to DCS/PI, manage recipe setup/versioning/backup, support commissioning and vendor integration, ensure GMP-compliant validation and change control, and mentor junior engineers.

Provide automation administration and configuration support for laboratory and analytical systems site-wide. Support vendor implementations, commissioning, validation, user access, data integration (to PI/DCS/MES), troubleshooting, documentation, and recipe management, working under the Senior Engineer to meet GMP and compliance objectives.

Provide expert technical support, troubleshooting, escalation management and advanced training for AspenTech APC products (Aspen DMC3, Aspen GDOT). Deliver pre-sales consultations, develop training materials, participate in pre-release testing, mentor team members, deploy solutions onsite, and collaborate cross-functionally to drive customer success and product improvements. Travel up to 25%.

Provide onsite day-to-day IT support at the client HQ: troubleshoot Windows desktops/laptops, software, basic networking (Wi‑Fi, VPN, DNS), Microsoft 365 and Active Directory tasks, printers/peripherals, and conference room tech. Document work in ticketing system, escalate to senior engineers as needed, and deliver high-quality customer service.

Provide remote technical support via email, chat, and phone: diagnose and troubleshoot software, hardware, network, and account issues; document tickets; escalate complex problems; create and maintain technical documentation; manage multiple issues to meet SLAs; follow up with customers and suggest product or process improvements.

Provide advanced technical support, training, and pre-sales consultation for AspenTech APC software. Troubleshoot complex customer issues, deliver intermediate/advanced training, develop training materials, drive escalations cross-functionally, participate in pre-release testing, coach team members, and support deployments and onsite consultancy. Maintain strong customer relationships and contribute to product knowledgebase and improvement projects.

Provide front-line technical support for a B2B SaaS lead-tracking platform: troubleshoot HTML/JavaScript, integrations (Zapier, CRMs), analytics and attribution, escalate bugs to engineering, document solutions, and improve knowledge base and SOPs to drive customer success.