Top Support Engineer Jobs

The RSA Senior Designated Support Engineer serves as a technical expert for key customers, providing advanced support and guidance on identity management solutions and optimizing customer environments.

The Technical Support Engineer II will provide first-level technical support for banking technology platforms, troubleshoot issues, manage support tickets, and ensure high customer satisfaction.

Provide high-quality technical support for frequency and time synchronization systems, troubleshoot customer issues, and engage in presales and post-sales activities.

As a Senior Technical Support Engineer, you'll troubleshoot and provide post-sales support for timing and synchronization systems while collaborating with customers and managing cases in Salesforce.

Provide Tier 1 helpdesk support for a cloud-based platform: triage tickets, manage access requests, troubleshoot devices and applications, maintain runbooks and documentation, participate in on-call rotation, and pair with senior engineers to learn Kubernetes, AWS, CI/CD, and SRE practices.

Provide frontline technical support for NICE contact center solutions, troubleshoot complex telecom and networking issues, own incidents through resolution, communicate with customers, meet SLA targets, and develop expertise across core and adjacent technologies.

The Technical Support Engineer will provide multi-level support for NYC's Public Safety Logging and Recording Solution, ensuring its optimal performance and reliability while handling customer issues and system deployments.

Provide technical support for Fluke products, troubleshoot issues, assist customers via phone and email, and collaborate across teams to enhance satisfaction.

Provide Tier II technical support for Censis surgical asset management products: troubleshoot systems, perform upgrades and backups, manage SSO and integrations (HL7), analyze SQL and logs, communicate with customers and internal teams, maintain documentation, and support implementations from pre-implementation through end-of-life.

The Senior Technical Support Engineer will provide advanced technical support, manage critical incidents, troubleshoot complex issues, and enhance product quality through root cause analysis.

The Signature Support Engineer provides high-level customer support for Salesforce's most strategic accounts, troubleshooting technical issues, advocating for customer priorities, and ensuring satisfaction through proactive monitoring and problem resolution.

As a Technical Support Engineer, you will troubleshoot complex technical issues for customers using the HiddenLayer AISec Platform, partner with internal teams, and improve documentation and processes.

The Satellite Terminal Support Engineer provides technical support for ALLSPACE customers, handling operational tasks, initial fault checks, ticket management, and collaboration with senior engineers for complex issues.

The Senior Satellite Terminal Support Engineer resolves customer issues, supports service activation, leads technical investigations, and improves operational processes in satellite communications.

Provide advanced technical and project support for Globalstar Gateway systems: troubleshoot incidents, analyze operational data, validate systems, optimize network performance, create documentation, train staff, and support operations during repairs and downtime to maintain SLA uptime.

Provide hands-on technical support for Jama Connect across cloud and self-hosted environments: troubleshoot logs, APIs, configurations, installations, upgrades and migrations; reproduce and log defects; analyze Datadog and support bundles; use tools like Zendesk, IntelliJ, VirtualBox, VisualVM, and the command line; contribute documentation and participate in on-call/weekend support.

Support production start-up and troubleshooting for electric vehicle assembly: diagnose CAN/MCU communication and electrical faults, design test beds, manage start-up team activities, maintain tools/processes, recommend equipment improvements, and implement process and safety improvements.

Lead hardware qualification and development support for R&D modules (optics, electronics, motion, SEM). Define and execute qualification and calibration plans, perform integration and performance validation on/off tool, author production build and ATP documentation, provide risk assessment and high-level debugging as 3rd-level escalation.

Lead and guide a support engineering team to deploy, architect, maintain, and monitor Microsoft 365 and Azure AD environments. Provide Tier 1–3 support, manage desktop and network infrastructure (Windows and Mac), coordinate client IT operations, participate in on-call rotation, and support client initiatives both remotely and on-premises.

Deploy, architect, maintain, and monitor Microsoft 365 and Azure AD environments. Provide Tier 1–3 end-user and device support (Windows, Mac, mobile), participate in on-call rotation, lead IT projects, coordinate client IT operations, and engage with stakeholders for strategy and implementation.

Provide application engineering and technical support for vacuum pumps, dry pumps, abatement systems and related semiconductor equipment. Assist sales, field service, and customers with product selection, installation, troubleshooting, root cause analysis, and continuous improvement. Deliver presentations, prepare specifications, and collaborate with internal teams worldwide to optimize equipment performance and reliability.

Provide technical support for Tenable vulnerability and compliance products; troubleshoot complex customer environments, analyze scan results and logs, recreate issues in labs, document solutions, collaborate with product and engineering teams, and maintain product/security knowledge while meeting performance metrics.

As a Technical Support Engineer, you will troubleshoot software and hardware issues, ensure customer satisfaction, and collaborate with internal teams on resolving escalated cases.

The Technical Support Engineer resolves complex technical issues, engages with customers, manages cases, and ensures operational continuity while contributing to knowledge improvements.

The role involves building AI systems to enhance technical support operations by automating workflows and providing analytical insights to improve customer experience.