Job Summary:
The IT Support Engineer will provide dedicated onsite support at a Houston-based client location, serving as the primary technical resource for end-user support, workstation troubleshooting, and daily IT operations.
The ideal candidate is a high-accountability IT generalist with strong troubleshooting abilities, excellent communication skills, and the confidence to operate independently in a dynamic environment. This person thrives in a customer-facing setting, collaborates effectively with remote technical teams, and proactively identifies opportunities to improve system reliability and user experience.
Key Responsibilities:
Provide onsite desktop and end-user support across Windows and macOS environments, including break/fix, peripherals, printing, AV/conferencing basics, and workstation setup
Own onsite incident triage and resolution; document work thoroughly in the ticketing system
Coordinate and escalate issues to remote teams when elevated access or specialized expertise is required (network, servers, firewalls, Microsoft 365/Azure, cybersecurity)
Support identity and access management tasks such as account provisioning, MFA, password resets, and group membership changes
Deliver a high-touch customer experience through clear communication, expectation-setting, and follow-up
Identify recurring issues and contribute to root-cause analysis and long-term remediation
Maintain a professional onsite presence and build strong rapport with end users and stakeholders
Qualifications:
3–5 years of experience in desktop support, helpdesk, or field support
Experience supporting business users onsite, including device deployment, onboarding/offboarding, and vendor or remote-team coordination
Strong technical troubleshooting skills across diverse IT environments
Excellent communication and customer service skills, with the ability to support users in person, by phone, and via remote tools
Ability to work independently, manage priorities, and maintain high accountability in a client-facing environment
Skills Required
- 3-5 years of experience in desktop support, helpdesk, or field support
- Experience supporting business users onsite
- Experience with device deployment and onboarding/offboarding
- Experience coordinating with vendors or remote teams
- Strong technical troubleshooting skills across diverse IT environments
- Excellent communication and customer service skills
- Ability to support users in person, by phone, and via remote tools
- Ability to work independently, manage priorities, and maintain high accountability in a client-facing environment
What We Do
Helping your business reach your hiring goals The business world changes constantly. For companies to remain competitive, they need to be more nimble than ever. But identifying and hiring talent is rarely easy. That's where our team of experts come in. Our philosophy Each situation (and company) is unique. One-size-fits-all approaches will never help your business reach its full potential. Custom solutions take advantage of opportunities that your competitors can't. That's what we deliver to you. Our commitment to results When we work with you, we roll up our sleeves and become your business partner. Our success is measured by the success of your company. That's why we invest whatever resources are needed to get and keep your business on the right track. Our experience We know the challenges businesses face today. Our recruiters have years of experience in identifying and intriguing talent. Access to specialized recruiters all over the globe LaBine and Associates is a member of NPA Worldwide, 60+ year old global network of highly specialized recruiters, enabling us to partner with experts to fill your roles. NPAworldwide membership is offered on a selective basis to recruitment firms with a proven track record of both experience and success. Trust, reliability, and integrity are hallmarks of our cooperative environment. • Successful placements made in all industries and occupations on a global basis • Access to a private network of recruiter-sourced candidates on a global basis • Whether you have a specialised local role to fill or need to find talent overseas, NPAworldwide members rely on their network connections to deliver results.
