Top Support Engineer Jobs

Lead application developer/solution architect supporting Telcordia Granite inventory for a major service provider. Design, analyze, develop, deploy and support end-to-end inventory solutions, create technical proposals, collaborate with cross-functional teams, perform knowledge transfer and documentation, and assist deployments and ongoing support activities.

Junior Java support role in Eagan, MN. Monitor and resolve trouble reports, provide technical assistance, and communicate with stakeholders by phone, email, and face-to-face. Some weekends and nights likely; amount of development work depends on issue volume.

Provide L1 technical support for enterprise customers using Abnormals email and SaaS security platforms. Own inbound tickets, troubleshoot APIs and integrations, analyze logs, deliver root cause analysis, collaborate with Engineering and Customer Success, maintain knowledge base documentation, and surface product improvement opportunities.

The Technical Support Engineer resolves customer support tickets, diagnoses technical issues related to email delivery, onboarding, and integrations, and escalates bugs while documenting solutions.

As a Senior Technical Support Engineer, you will troubleshoot complex technical issues, ensure customer success, improve support processes, and mentor junior engineers.

The role involves managing and supporting cloud infrastructure, optimizing HPC clusters, and collaborating with engineering teams for performance improvements and operational efficiency.

As a Technical Support Engineer, you'll provide technical support for Romax software, deliver training, create knowledge content, and collaborate with teams to enhance customer satisfaction.

Lead technical support for customers, diagnose issues in LLM applications, work with engineering to resolve bugs, and mentor support engineers.

Take escalations from L1 and the ticket queue to resolve moderately complex issues (data validation, workflows, configuration). Use SQL to investigate data and validate reports, document findings, escalate cleanly to L3, expand the internal knowledge base, assist frontline support as needed, and apply basic scripting (Python/JavaScript) to reproduce or check issues.

Provide application support across Dev/QA/Production: troubleshoot issues, manage access, install patches, monitor performance, promote code, coordinate testing and DR, document procedures, mentor team members, evaluate tools, and partner with vendors, developers, and infrastructure for timely resolution and improvements.

As a Senior Support Engineer, you'll troubleshoot technical issues, support users, collaborate with engineering, and improve documentation for workflow automation at n8n.

Senior MicroStrategy developer responsible for developing and supporting reports, documents and dashboards, analyzing systems, designing reporting strategy, working with IT and business users, managing offshore developers, and responding to production issues during off-peak hours and weekends.

Develop, debug, optimize, and support high-volume .NET web applications. Participate in design and architecture reviews, SDLC and maintenance activities, and communicate with business stakeholders in a global delivery environment. Work involves production support, performance tuning, and using tools like VS2010+, TFS, and MS SQL.

Develop, troubleshoot, tune, and maintain high-volume ASP.NET/.NET web applications. Participate in design, architecture reviews, SDLC and project lifecycle activities. Communicate with stakeholders and work in a global delivery environment within financial services.

Senior MicroStrategy developer supporting BI/DW operations: design and implement reporting strategy, build reports/documents/dashboards, provide production support, troubleshoot issues, work with business and IT teams, and coordinate with offshore developers.

Develop, debug, tune, and maintain high-volume .NET web applications (ASP.NET, MVC, WebForms, WCF) using MS SQL and Entity Framework. Participate in design and architecture reviews, SDLC/project lifecycle activities, production support, performance optimization, and stakeholder communication within Financial Services.

Design, develop, test, deploy, debug and optimize high-volume .NET web applications using MS SQL, ASP.NET (WebForms), MVC, WCF, Entity Framework and JavaScript. Participate in SDLC, architecture reviews, performance tuning, and work with stakeholders in Financial Services within a global delivery model.

Provide production support, maintenance, and some new UI development for an agent portal. Design, analyze, troubleshoot, test, and document MVC/.NET front-end applications using JavaScript frameworks and collaborate with technical and business teams.

Provide senior Oracle DBA support for Exadata (RAC) and Data Guard environments, perform performance tuning, manage production and non-prod EDW systems, monitor ASM/OS/storage capacity, analyze AWR reports, and write Unix/Linux shell scripts.

Design, develop, maintain, and enhance APIs and application programs for EV charging networks. Interface with business and operations for requirements, deliver prototypes, implement solutions, and provide production support, testing, and documentation. Support deployments, SOX controls, and coordinate with vendors and cross-functional teams.

Lead development of cutting-edge LLM and Agentic AI systems for Airbnb customer support, from research and prototyping to production deployment. Collaborate with product, design, and engineering to build scalable ML infrastructure, improve model performance, and implement evaluation, fine-tuning, and guardrails for chat and voice assistants.

Provide remote second-level customer support, troubleshoot software issues with customers and first-level technicians, collaborate with software engineers, analyze and improve tools/systems, resolve moderately difficult issues, manage recurring tasks for process efficiency, and possibly perform on-site emergency support.

Hands-on server engineer responsible for administering Windows Server environments, AD/DFS/clustering, troubleshooting with Sysinternals, analyzing performance data, automating tasks with PowerShell/Perl/Python, and producing technical and operational documentation. Familiarity with deployment, monitoring, virtualization, and Windows development is desirable.

Provide application support for Infor M3: triage and resolve user issues, manage tickets in Easy Vista and Infor Concierge, onboard/offboard users, coordinate releases and testing, monitor integrations and jobs, create enhancement requests, maintain dashboards with QlikView, and document knowledge for continuous improvement.

Perform deep functional, exploratory, and customer-focused manual testing for new features and production issues. Create test plans and traceability, validate backend data and file integrations, reproduce customer issues, capture evidence/defects, perform regression and workflow validation across distributed systems, assist with UAT, support frontline hot fixes, and demo fixes/features to stakeholders.