Top Support Engineer Jobs

Provides backup technical support for APIs and audience workflows, investigates production and staging issues using logs, metrics, Kafka, databases, and observability tools, troubleshoots advertising platform integrations, validates authentication and synchronization problems, follows runbooks, documents findings, and escalates complex issues to engineering teams.

Validates and improves technical procedures for semiconductor inspection tools, manages issue-correction lifecycles, leads technical escalations, executes plans of action, and supports global follow-the-sun coverage. The role documents issues, gathers diagnostic information, engages customers and field teams, and develops expertise in E-Beam subsystems, high-vacuum systems, hardware/software integration, testing, and troubleshooting.

Lead and maintain production and test software for high-volume defense manufacturing. Troubleshoot factory-floor issues, optimize build/test systems, integrate with hardware, and ensure reliable verification tools supporting critical programs.

Develop, test, document, deploy, and maintain software applications using engineering best practices. Collaborate with Scrum team members, developers, quality engineers, operations, and support engineers to deliver reliable solutions. Participate in software development planning, design discussions, process improvement, continuous integration and deployment, automation, and legacy code modernization. Apply object-oriented design, data structures, algorithms, RESTful services, unit testing, and Agile development practices while protecting confidential information.

Lead and execute machining and manufacturing engineering projects across sites, support new program launches and complex machining introductions, perform manufacturability reviews and risk mitigation, drive continuous improvement (cycle time, yield, scrap), support NC programming and process optimization, deploy CNC equipment/automation/probing and digital workflows, and act as technical liaison to facilitate cross-site integration and knowledge transfer.

Lead and operate technical support and escalation for Rosalind and life sciences customers. Own complex cases from intake to resolution, diagnose product and configuration issues across ChatGPT, Codex, and the OpenAI API, build bioscience-aware intake flows, playbooks, and knowledge, coordinate cross-functional escalations, and drive durable fixes, automation, and product improvements while maintaining boundaries around scientific consultation.

Operate and secure mission-critical cloud environments: monitor availability and security, resolve Tier 1-3 incidents, provision tenant AWS resources, administer Linux/Windows/AD, manage containers and Kubernetes, automate infrastructure with Bash/Ansible/Terraform, support DevSecOps pipelines, troubleshoot network/platform issues, and maintain operational documentation. Requires occasional weekend/holiday coverage.

Provides remote and on-site technical support for Vertiv monitoring and infrastructure management solutions. Troubleshoots product and integration issues, leads root-cause investigations, supports customer meetings, develops service documentation, and participates in monitoring solution design and testing. The role also delivers technical training, manages support processes, researches parts and warranties, and collaborates with manufacturing, sales, engineering, and customers. Requires expertise in BMS/BAS, networking, industrial protocols, monitoring systems, and technical customer support.

Provides first-line technical support for Talkdesk platform issues, including incident intake, triage, severity classification, troubleshooting, escalation, SLA tracking, ticket management, and customer communication. Supports reporting, workforce management, and quality management applications, including configuration, access control, data verification, recording issues, system monitoring, and integrations. Maintains knowledge-base content and supports government and education customers.

Provides on-site and remote technical support for sheet metal processing and laser machines. Troubleshoots, repairs, and diagnoses equipment issues; trains customers on machine operation and basic repairs; collaborates with internal technical teams; documents service activities; and manages tools, vehicles, equipment, and parts inventory. Requires customer communication, independent scheduling, occasional overnight travel, physical lifting, and safe operation of forklifts or overhead cranes.

Resolve customer technical issues within SLA, troubleshoot web applications and data-related problems, and maintain high customer satisfaction. Collaborate with R&D, Product, Customer Success, and Medical teams on complex escalations. Improve support processes, document solutions in the knowledge base, and contribute to troubleshooting methodologies. The role requires SQL and data analysis expertise, customer-facing communication, project management, and preferably programming and healthcare industry experience.

Provide Level 1 technical support through chat, phone, and tickets. Troubleshoot operating systems, servers, workstations, networks, storage, virtualization, hardware, logs, Active Directory, Group Policy, and connectivity issues. Document interactions and resolutions, meet support KPIs, deliver customer-focused service, and escalate complex problems to internal teams.

The Technical Support Engineer will aid top customers by debugging issues, providing architecture guidance, handling incidents, and creating documentation. Strong technical and customer-facing skills are necessary.

The Support Engineer will troubleshoot complex network issues, improve processes, deliver actionable product suggestions, and support customer networks remotely.

As a UAS Support Engineer, you will diagnose complex technical issues, review telemetry, develop performance dashboards, and enhance maintenance schedules for drone systems.

Design, develop, and implement tooling, fixturing, and test/support equipment for metallic and composite spacecraft structures. Collaborate with designers, analysts, manufacturing, and supply chain to prototype and produce designs, support testing, and solve complex technical challenges with emphasis on speed.

Provide technical, post-sales support for Cartesia's AI platform: triage and resolve API/SDK/integration issues, reproduce bugs, write runbooks and guides, participate in incident response and on-call rotations, and collaborate with product and engineering to improve reliability and customer experience.

Provide product support for tactical datalinks (Link-16, MANET, TRAX), integrate hardware/software into military operations, support training/exercises and deployments, travel up to 50%, and participate in post-offer medical and security clearance requirements.

Lead technical support for prototype systems: troubleshoot, test, install, validate, and resolve complex RF and communications issues; collaborate with engineering, document findings, conduct training, and support deployments.

Provide technical support and maintenance for production applications: investigate incidents, run disaster recovery scripts, update runbooks, monitor dashboards and automation, execute service account renewals, collaborate with development and infrastructure teams, and support audits and risk controls to prevent recurrence.

The Senior Support Engineer will provide technical support, work on monitoring and alerting systems, and lead incident response for critical issues related to OpenAI's API.

Provide hands-on support and maintenance for Microsoft Teams Rooms, Teams Phone, and corporate AV systems. Troubleshoot AV, conferencing, and telephony issues, support live and hybrid events, install and maintain AV hardware, monitor system health, and document room schematics and inventories. Collaborate with vendors and internal teams on rollouts and upgrades.

Provide on-site customer support and troubleshooting for semiconductor capital equipment, guide products through lifecycle, run DOEs and statistical analyses, perform root-cause investigations, and optimize tool/process performance across deposition, etch, anneal, and implant technologies.

Provide onsite troubleshooting, repair, preventive maintenance, and customer support for advanced semiconductor equipment. Coordinate with customers, installation engineers, technical support, and sales; document service activity in CRM; train users and mentor junior CSEs. Maintain certifications and execute logistics, inventory, and quotes as needed.

Provide field service support for complex semiconductor capital equipment: evaluate, diagnose, troubleshoot and repair systems at customer sites and trade shows, prepare service reports and quotes, assist installations, coordinate to minimize downtime, travel to customer facilities, and contribute to knowledge reuse.