Top Support Engineer Jobs

Lead and operate technical support and escalation for Rosalind and life sciences customers. Own complex cases from intake to resolution, diagnose product and configuration issues across ChatGPT, Codex, and the OpenAI API, build bioscience-aware intake flows, playbooks, and knowledge, coordinate cross-functional escalations, and drive durable fixes, automation, and product improvements while maintaining boundaries around scientific consultation.

Perform product support engineering tasks including technical planning, system integration, verification and validation, change impact assessments, supportability analyses, manufacturing liaison, test plan development, environmental testing, and basic mechanical design and stress/tolerance analysis using solid modeling tools.

Front-line SRE covering 8AM–8PM PST monitoring GPU clusters, networking, storage, and sensors. Execute runbooks, perform hardware triage and physical DC tasks (rack, cable, swap), collect diagnostics for escalation, manage tickets (ServiceNow/Jira), update runbooks, and tag incidents to train the AIOps platform.

Lead technical support for Trane electronic controls: troubleshoot hardware/software issues, support field diagnostics and chiller witness tests, liaise with development and vendors, aid new-product transitions and support requirements, and provide technical guidance to internal and external customers.

Provide remote technical support and troubleshooting for Trane commercial water-cooled chillers, analyze chiller data and reports, guide field technicians, assist with root cause and defect resolution, author technical literature and training, participate in quality audits and product development, and travel occasionally to job sites.

Provide technical support for Nonprofit and Education Clouds, troubleshoot OmniStudio and declarative automation, analyze logs and data (SOQL/JSON/SQL), resolve complex customer issues, meet CSAT and SLA targets, and collaborate with Product, Engineering, Success, and Sales.

Lead strategy and roadmap for support tooling, prioritize build-vs-buy decisions, embed AI/LLM capabilities responsibly (agent-assist, summarization, knowledge retrieval), drive adoption and telemetry, coordinate releases across engineering and support, and align stakeholders to improve agent productivity and CSAT.

Design and develop hardware and software for automated ground support test equipment (ATE/CTE) to validate flight components. Write test scripts and instrument drivers, create test requirements and plans, integrate and debug UUTs in the lab, generate documentation and certification procedures, and lead junior engineers while coordinating with subsystem and test engineers.

Design, develop, test, deploy, and support web and other applications across the full software lifecycle using C#, .NET, JavaScript, and SQL. Collaborate with business analysts and cross-functional teams to gather requirements, size projects, ensure security, performance, scalability, and SOX compliance, and troubleshoot and optimize existing systems.

Provide technical leadership for startup, commissioning, troubleshooting, and lifecycle support of Aerzen blowers, compressors, controls and related systems. Interface with sales, service, customers and engineering to resolve complex issues, perform root cause analysis, develop engineering solutions, author technical documentation, and deliver on-site/remote training. Use CRM/ERP and engineering tools to track interactions and drive product improvements while ensuring safety and compliance.

Own DevOps, maintenance, and support for an in-house Open Web UI serving ~2,500 users. Manage lifecycles across Dev/Prod, triage infrastructure and user issues, maintain CI/CD pipelines, and contribute to AI Platform development within an Agile team.

Serve as the front-line technical support engineer for a security-focused SaaS product: manage tickets, troubleshoot web apps and integrations, escalate bugs to Product/R&D, create and maintain documentation, track support KPIs, enable onboarding and training, and optimize support workflows to improve customer experience.

Manage end-to-end technical support cases for Salesforce products, diagnose and resolve complex issues, coordinate escalations, provide onboarding and best-practice guidance, create documentation, mentor peers, and collaborate with Product Engineering to improve platform functionality.

Lead customer onboarding, deploy and configure secure mail, file sharing, SIEM, email relay, and VDI solutions. Manage technical implementation projects, resolve complex support issues, escalate high-severity incidents, create documentation, coach junior team members, and collaborate with Engineering, Customer Success, and Sales to improve product and processes.

Designs, develops, maintains, and troubleshoots software systems and infrastructure with emphasis on automation, CI/CD, testing, and operational monitoring. Builds automation tools and scripts, supports deployments, mentors engineers, and follows Agile/SAFe practices.

Develop and maintain automated tests for web, mobile, API, and mainframe applications. Define acceptance criteria and test design, automate functional and API tests, integrate tests into CI/CD and test management tools, derive test data via database queries/APIs, participate in agile ceremonies, document testing activities, and support automation for projects and upgrades while ensuring compliance.

Deploy, architect, maintain, and monitor Microsoft 365 and Azure AD environments. Provide Tier 1–3 end-user and device support (Windows, Mac, mobile), participate in on-call rotation, lead IT projects, coordinate client IT operations, and engage with stakeholders for strategy and implementation.

Lead and guide a support engineering team to deploy, architect, maintain, and monitor Microsoft 365 and Azure AD environments. Provide Tier 1–3 support, manage desktop and network infrastructure (Windows and Mac), coordinate client IT operations, participate in on-call rotation, and support client initiatives both remotely and on-premises.

Provide application engineering and technical support for vacuum pumps, dry pumps, abatement systems and related semiconductor equipment. Assist sales, field service, and customers with product selection, installation, troubleshooting, root cause analysis, and continuous improvement. Deliver presentations, prepare specifications, and collaborate with internal teams worldwide to optimize equipment performance and reliability.

Provide regional field and customer technical support for semiconductor metrology systems: diagnose, repair, install, upgrade, and train. Collect and analyze system performance and reliability data, manage escalations, support beta/new product introduction, create technical documentation, and coordinate service activities with field teams, engineering, and operations to maximize tool uptime and customer satisfaction.

Support production start-up and troubleshooting for electric vehicle assembly: diagnose CAN/MCU communication and electrical faults, design test beds, manage start-up team activities, maintain tools/processes, recommend equipment improvements, and implement process and safety improvements.

Responsible for developing automated solutions, improving customer success processes, providing technical support, and training team members on automation tools.

Provide Tier II support and escalation for MSP clients: troubleshoot servers, desktops, networks, virtualization, backups, and security; maintain documentation; perform proactive monitoring and after-hours on-call support; advise clients and resolve complex technical issues.

Provide technical support for Tenable vulnerability and compliance products; troubleshoot complex customer environments, analyze scan results and logs, recreate issues in labs, document solutions, collaborate with product and engineering teams, and maintain product/security knowledge while meeting performance metrics.

Provide onsite DevOps test support for an NCE Testing Organization: coordinate test events, design and run automated and exploratory tests, maintain CI/CD test environments, perform load/performance testing, document test cases in JIRA/Confluence, manage defects, and support upgrades and end users during test operations.