Cloud Operations and Customer Support Engineer
Location: Denver, CO
Clearance: TS/SCI
Citizenship: US Citizenship Required
Whether running countries, corporations, or courtrooms, our clients bear the responsibility for shaping the lives of millions. At Intellectix, we are on a mission to empower them with innovative technical solutions and drive transformational change. As a Cloud Operations and Customer Support Engineer, you'll be the cornerstone of this mission, ensuring the security of crucial data, optimizing IT infrastructure, and simplifying business processes through cutting-edge software systems. Because at Intellectix, it's not what we do, it's why we do it.
In this role, you'll join our Continuous Operations Release Environment (CORE) team, providing high-quality, cost-effective cloud solutions to our clients. You'll be instrumental in maintaining and enhancing our cloud infrastructure, with a strong focus on operational efficiency and customer support.
Key Responsibilities:
- Proactively manage and maintain cloud infrastructure, ensuring high availability and performance.
- Respond to and resolve customer issues, providing top-tier technical support and customer service.
- Collaborate with various engineering teams to support user consumption of applications in the cloud in a sophisticated enterprise environment.
- Engage in application monitoring to assist in identifying and addressing application performance or availability issues.
- Continuously monitor supporting application infrastructure to help identify and report on scalability and performance issues.
- Develop and maintain comprehensive documentation for application support procedures.
Qualifications:
Education/Experience:
- Bachelor's Degree in the IT field, related technical discipline, or equivalent combination of education and experience.
- 2+ years of experience in IT, with a strong focus on cloud operations and customer support.
Required Skills:
- Proficiency with AWS cloud services and infrastructure management.
- Exceptional troubleshooting and problem-solving skills.
- Experience in providing customer-focused technical support.
- Knowledge of Linux distributions (e.g., RedHat, CentOS).
- Familiarity with DevOps practices, Agile/Scrum methodologies, and continuous integration tools (e.g., GitLab CI, Nexus).
- Excellent communication and collaboration abilities.
Join Intellectix and be part of a dynamic team that thrives on tempo, teamwork, and technical excellence. Your skills and expertise will contribute to creating a safer and smarter tomorrow.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Skills Required
- Bachelor's Degree in IT or related field
- 2+ years experience in IT
- Proficiency with AWS cloud services
- Exceptional troubleshooting and problem-solving skills
- Experience in providing customer-focused technical support
- Knowledge of Linux distributions
- Familiarity with DevOps practices and continuous integration tools
- Excellent communication and collaboration abilities
What We Do
Established in 2012, Intellectix Corporation provides world-class identity and software solutions to public and private entities. While other companies focus primarily on size and revenue, we focus on results. We believe that manpower is measured by quality over quantity, and that the right people are key. We don't want to be your partner in business; we want to be your partner in success.
