Top Support Engineer Jobs

Support Engineer needed to resolve field issues for the OnRack project with strong Python and some NodeJS experience. Will debug and manage hardware while consulting with developers.

The KDB Product Support Engineer will provide advanced technical support for KX products, troubleshoot issues, support customer deployments, and collaborate with engineering to resolve defects.

Provide incident and problem management support for Identity Management capabilities. Collaborate with internal teams to improve application stability, develop operational documents, and manage incidents effectively.

The Application Support Engineer is responsible for maintaining software applications, troubleshooting issues, and ensuring high performance across teams. This role includes user support, system integration, monitoring performance, and collaborating with various teams for enhancements.

As a Cloud Support Engineer, you will resolve complex customer issues related to Ubuntu, ensure high satisfaction levels, and contribute to knowledge sharing.

The Internet Applications Support Engineer manages WebSphere environments, performs deployments, resolves technical issues, and collaborates with developers on application requirements.

As an AI Support Engineer, you'll handle customer issues, escalate unresolved problems, document failure modalities, and provide product testing feedback.

Provide expert MongoDB technical support, troubleshoot complex deployments, administer Linux systems, advise on schema/design, performance tuning, backups, monitoring, and collaborate on support content and product strategy while occasionally traveling for team or customer meetings.

The Deployment Support Engineer provides on-site support for system installations, software upgrades, and assists users with their devices in the DC Metro Area.

As a PostgreSQL Database Support Engineer, you'll assist DBA teams with troubleshooting, create knowledge base articles, and author community blogs while focusing on performance tuning and high availability solutions.

The Support Engineer will install, configure, and support BlueTOAD hardware and software products, assist users, and ensure product performance and reliability.

The Application Support Engineer provides technical support for UCaaS and VoIP services, resolving customer issues efficiently to enhance satisfaction and retention.

The role involves providing technical support for ControlOne and network issues, performing troubleshooting, managing tickets, and collaborating with teams to ensure customer satisfaction.

Own customer support tickets from intake through closure for the Sapio lab informatics platform. Triage issues, assign severity, meet SLAs, reproduce problems, review logs and diagnostics, investigate data and configuration, develop workarounds, and escalate verified defects. Communicate clearly with laboratory users and IT teams across hosted and customer-hosted environments. Create knowledge articles and runbooks, contribute to root-cause analysis, identify recurring trends, and improve support processes and tooling.

Provides onsite customer service, troubleshooting, repair, preventive maintenance, upgrades, and technical support for complex semiconductor manufacturing equipment. Coordinates with customers and internal teams to minimize equipment downtime, documents service activity in CRM systems, manages inventory and quotes, supports installations, trains customers and colleagues, and performs work in cleanroom environments. Requires strong electro-mechanical, electronic, software, optical, networking, and communication skills.

As a Tier 3 Support Engineer, you will resolve complex technical issues, work with engineering teams to enhance products, and document solutions.

Provides second-line technical support for SaaS and private-cloud environments, diagnosing complex AWS, Kubernetes, API, search, and agentic-system issues. Partners with Engineering, Product, and customer-facing teams to resolve cases, lead technical account reviews, identify risks, improve processes, and create runbooks and documentation. Builds reusable AI workflows, prompt libraries, and MCP-connected investigation tools while mentoring junior engineers and supporting strategic customers.

Provides dedicated onsite technical support for enterprise users, troubleshooting Windows, Microsoft 365, hardware, networking, printers, conferencing systems, and access issues. Manages endpoint deployment, imaging, inventory, lifecycle activities, onboarding, offboarding, and documentation. Serves as the primary client technology representative, coordinates escalations with service desk and engineering teams, supports technology projects, and delivers customer-focused assistance within ticketing, security, and change-management procedures.

Provide technical support to strategic enterprise customers, troubleshooting networking and system issues, performing health checks, validating upgrades in lab environments, escalating to engineering, and delivering proactive recommendations. Manage enterprise customer relationships, perform packet capture analysis, set up test environments, and provide rotating after-hours support.

Provides Tier 2 enterprise application and systems support in a secure federal environment. Responsibilities include monitoring production systems, troubleshooting applications and infrastructure, performing installations, patching, upgrades, deployments, integrations, and root-cause analysis. The role develops automation scripts, maintains operational documentation, supports incident and change management, and coordinates resolution across engineering, infrastructure, development, vendor, and mission teams while ensuring high availability, reliability, security, and compliance.

Provide Tier 1 technical support by resolving configuration and networking issues, managing a high-volume ticket queue, meeting response and resolution targets, maintaining strong customer satisfaction, troubleshooting across operating systems, and partnering with Customer Experience, Product, and Engineering teams to improve user outcomes.

Provides second-tier technical support for critical client computer systems, troubleshooting hardware, software, web applications, and user issues. Administers accounts, documents procedures, uses ITSM tools, and collaborates with network, software, and application teams to restore services and resolve root causes. Mentors team members, escalates complex problems, and maintains strong customer service and technical expertise.

Provide real-time technical support for a SaaS digital-asset platform through Slack and other tools. Troubleshoot customer issues, manage cases, document resolutions, collaborate with senior support teams, participate in critical-incident war rooms, and identify recurring problems for process improvement. The role operates on a fixed US-Eastern schedule that may include weekends and holidays.

Design, build, and operate high-pressure and cryogenic fluid and mechanical test systems for rocket engine testing. Generate P&IDs, CAD models, work instructions, and system documentation. Perform fluid flow, piping flexibility, and structural (FEA) analyses; source components; manage projects; support test operations and data evaluation; and participate in design reviews.

Provides hands-on IT support across Mac, Windows, and cloud environments. Manages tickets, troubleshooting, networks, Google Workspace, Office 365, device management, access processes, hardware logistics, and technology vendors. Investigates complex issues, identifies root causes, improves onboarding and offboarding, strengthens security practices, and leads IT projects while communicating with technical and non-technical stakeholders.