Top Support Engineer Jobs

Provide SME leadership for Microsoft Copilot Studio and Power Platform governance, security, compliance, and operational support. Define guardrails, standards, runbooks, and Responsible AI controls; partner with Enterprise Architecture, InfoSec, Risk, Legal, and regulatory stakeholders; mentor junior engineers; lead communities of practice and trainings; monitor industry trends and Microsoft roadmap to improve platform controls and enterprise adoption.

As a Desktop Support Engineer, you'll support internal teams by resolving technical issues, onboarding new hires, managing device lifecycles, and improving support processes.

Provide advanced 3rd-level technical support for optical and X-ray processing equipment, troubleshooting electrical, controls, networking, software, and mechanical issues; coordinate cross-functional resolution, support commissioning and field visits, maintain documentation, train service personnel, and participate in NPI and after-hours rotating support.

Design, build, and maintain internal tooling and platforms for the support organization (diagnostics, dashboards, automation). Act as subject-matter expert on support practices, partner with support and engineering to close tooling gaps, own reliability and usability, and iterate based on real usage and feedback.

Lead a technical operations team providing production support and onboarding for retail customers. Manage hiring, coaching, prioritization, and on-call rotations. Troubleshoot integrations using scripting, web services, and testing tools; escalate issues to engineering; act as primary technical contact for clients and partners.

Provide hands-on end-user support for desktops, mobile devices, and conference room tech; manage MDM and print platforms (Intune, Jamf, PrinterLogic); use ServiceNow for incident management; support projects, system integrations, and vendor escalations; participate in on-call executive support rotation; create knowledgebase and deliver user training.

The Lead Engineer will oversee tooling, GSE, and testing for the Neutron Launch Vehicle, manage engineers, coordinate projects, and ensure robust planning and training.

Provide advanced technical support and escalation management for a customer's fleet, including installations, calibration, troubleshooting, ECO reviews, performance reporting (MTBF/MTBI/Availability), Alpha/Beta site support, documentation (CENs, BKMs), and leading small improvement projects. Requires customer presentations and international/domestic travel (~50%).

Provide third-level hardware and software escalation and field support for semiconductor equipment, drive failure analysis and ECOs, support alpha/beta site installs and calibration, generate performance reports (MTBF/MTBI/Availability), create technical documentation and training, and ensure field implementation and customer communication.

Serve as a Level 5 Thread Support Staff Systems Engineer for Sentinel Ground Systems. Lead technical execution, requirements allocation, architecture and interface definition, verification/validation, integration and test, TPM reporting, trade studies, and stakeholder briefings. Act as delegated authority for assigned threads, mentor team members, and coordinate cross-functional integration to deliver complex defense system capabilities.

Lead the Physical Security thread for the Sentinel ICBM program, acting as subject-matter expert and delegated authority. Define and allocate requirements, produce architecture and interfaces, develop CONOPS and verification plans, conduct trade studies and performance analysis, mentor staff, coordinate integration and testing, and brief stakeholders throughout development, production, and deployment.

As a Technical Support Engineer, you will provide expert troubleshooting, customer support, and guidance on Salesforce technology to resolve technical issues and enhance user adoption.

Provide technical support to customers by diagnosing and troubleshooting issues, documenting procedures, and educating users on products and services.

The SnapLogic Support Engineer provides L2/L3 support for integrations, monitors integration jobs, resolves data issues, performs root cause analysis, and engages with business users and vendors.

The role involves managing cloud infrastructure, providing customer support, troubleshooting issues, and collaborating with engineering teams to enhance application performance.

Provide end-to-end technical and functional support for enterprise HSE SaaS applications in a regulated pharma environment. Manage incidents, user requests, vendor coordination, configuration, qualification per IT & Cyber Security policy, ensure regulatory compliance, and support integrations with PowerApps and SharePoint while collaborating with cross-functional teams.

Act as a technical liaison between customers, Customer Success, and Engineering to triage and resolve technical issues via Zendesk/JIRA/calls. Handle incidents (including on-call), translate customer feedback into engineering actions, develop reusable solutions, identify and escalate bugs, and collaborate cross-functionally to mitigate site event incidents.

Provide onsite ownership of Array robotic system performance at a customer site, monitor and troubleshoot robots and workflows, validate system performance, analyze operational metrics, support product validation, and coordinate between customer operations and internal teams to optimize throughput and scale deployments.

Provide onsite ownership of Array robotic system performance at a customer site, monitoring and troubleshooting robots, optimizing workflows, validating performance, analyzing operational data, and liaising with customers and internal teams to drive continuous improvement and scalable deployment practices.

Provide Tier 1-3 cloud infrastructure support for NGIC: monitor environments, provision tenant VPCs, configure roles and access, perform maintenance, automate DevSecOps tasks, and escalate issues.

As a Senior Product Support Engineer, you'll provide escalation support for security products, focusing on performance, reliability, and security for customers using Akamai's Zero Trust platform.

Provide front-line technical support and bug triage while building AI-assisted workflows, integrations, and internal tools to automate support processes, improve knowledge base content, and enable scalable, data-driven support operations.

Provide L1-L3 maintenance, configuration, monitoring, and incident resolution for Verint Workforce Optimization and related voice recording platforms. Perform patching, upgrades, log analysis, and out-of-hours support. Participate in live incident management, follow runbooks and escalation procedures, and collaborate with internal teams, service owners, vendors, and stakeholders in a regulated financial-services environment.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Provide onsite network and server support: monitor, troubleshoot and maintain network infrastructure; configure devices and manage firewall/IDS; administer Windows Server (AD, GPO, patching) and Red Hat Enterprise Linux 9.x (hardening, patch management, performance monitoring).