Top Support Engineer Jobs

As an Associate Engineer in Tech Support at Nagarro, you'll assist customers with technical issues and help improve their experience.

Nagarro is seeking an Associate Engineer for Tech Support who will help solve tech-related issues and provide solutions. Ideal candidates are ready to advance their careers in a dynamic environment.

The Associate Engineer in Tech Support will assist with various technical challenges, contributing to customer satisfaction and solutions.

Nagarro seeks an Associate Engineer for tech support roles, helping with product and service challenges in a dynamic work environment.

Lead design and delivery of large-scale ML and AI systems for Airbnb Community Support products. Develop and productionize LLM-based solutions (fine-tuning, RAG/search, evaluation automation, feedback learning, guardrails), collaborate cross-functionally with product and design, and shape early-stage AI initiatives through to production to improve customer support experiences.

Design and ship production-grade agentic LLM systems (chat/voice assistants) for customer service. Build, evaluate, and optimize LLMs and MLOps pipelines, collaborate with product and design, and advance RAG, fine-tuning, RLHF, multi-agent orchestration and evaluation tooling.

Provide advanced technical support and escalation for Merge Healthcare products. Troubleshoot complex hardware, OS, network, and medical-imaging issues; handle inbound/outbound calls; document cases in CRM; perform remote upgrades and preventative maintenance; escalate and drive resolutions; contribute to knowledgebase; maintain customer satisfaction. Travel ~10%.

Lead backend engineering for routing and differentiated support at scale: own decision engines, workflow orchestration, and routing rule management; consolidate routing logic; collaborate with Product, Data Science, and partners; improve AI/LLM-driven routing; mentor engineers; participate in on-call and incident response to ensure high availability and scalability.

Provide technical account support for customer downgrades, cancellations, and backend teardowns. Triage and resolve cases, document in Salesforce and Confluence, coordinate with Engineering via Jira and Slack, mentor colleagues, and handle inbound calls and support cases while following policies to prevent service disruptions.

Provide hybrid technical support, QA, and light development for MultiValue database products. Troubleshoot production issues, perform root-cause analysis, participate in on-call rotations, write automation scripts (Python/Shell), read and debug C code, assist QA testing, author documentation, and help integrate AI tools into support workflows.

Operate, maintain, and support production and development applications; troubleshoot and debug enterprise code; perform maintenance and upgrades; manage alerting and remote maintenance systems; develop deployment, automation, and monitoring tools; document processes; lead improvements and act as escalation between Technical Operations and Engineering.

Lead Engineer - Support manages escalated application and network infrastructure support for the entroCIM platform, handling system integration, protocol mapping, data normalization/tagging, MSI implementations, validation/testing/commissioning, and runbook/documentation development. Collaborates with deployment, engineering, and customer teams to deliver scalable, reliable smart building/OT/IoT solutions and visualizations.

Provide L2 support for an AI conversational SaaS platform: troubleshoot escalated tickets, reproduce and resolve complex platform issues, perform root cause analysis, maintain runbooks and KB articles, support UAT, assist customers with configuration, and escalate clear defect reports to engineering.

Provide SETA systems engineering support and independent assessments for classified ground segment hardware and command-and-control systems. Review contractor specs/ICDs, support integration and test (FAT/SAT), evaluate interoperability, readiness for milestones, risk and sustainment issues, oversee requirements traceability and configuration management, coordinate across government/contractor partners, and prepare executive technical briefings to inform Government decision-making.

Own and architect internal knowledge systems for Product Support: design AI-powered content systems, information architecture, content governance, tooling integrations, and metrics to ensure accurate, scalable support for humans and AI.

The Technical Support Engineer manages customer queries, maintains relationships, and assists with Luminance’s AI technology, ensuring seamless support.

Provide technical support for complex equipment issues, collaborating with teams to resolve escalations, enhance products, and develop troubleshooting tools while coaching less experienced colleagues.

The Staff GenAI Backend Engineer leads engineering for intelligent routing systems, collaborates with teams to enhance customer support, and maintains architectural integrity in a high-availability environment.

The Lead Engineer is responsible for mechanical systems engineering related to the BWRX-300 SMR design, overseeing project execution and regulatory deliverables, while driving continuous improvement through Six Sigma and Lean methodologies.

As a Designated Technical Support Engineer, you will provide proactive and reactive technical support to select customers, addressing issues, managing configurations, and enhancing customer satisfaction through effective communication and problem resolution.

The Designated Technical Support Engineer at Glean supports assigned customers by troubleshooting technical issues, driving improvement in support processes, and enhancing customer experience through proactive communication and technical expertise.

The Technical Support Engineer IV ensures optimal robot performance, resolves complex technical issues, mentors junior staff, and collaborates with customers and engineering teams to enhance operations and customer satisfaction.

Provide on-site technical support for complex system-level software, analyze and resolve issues using logs, code and database diagnostics, manage escalations, validate fixes, maintain troubleshooting documentation and test environments, and collaborate with R&D to ensure product supportability and customer satisfaction.

Provide on-site technical support for complex system-level software, perform root-cause analysis using logs and diagnostics, validate bug fixes, reproduce issues in test environments, manage escalations, document solutions in tracking systems, collaborate with R&D, and support product readiness and training.

The Technical Support Engineer provides technical support for Omnicell products, troubleshooting hardware, software, and networking issues while delivering an outstanding customer experience.