Top Support Engineer Jobs

Provide technical support for customers using Proofpoint AI Security solutions, resolving issues via tickets, phone, email, and chat while diagnosing software and hardware problems.

Provide technical API support for enterprise clients: troubleshoot REST/JSON/GraphQL integrations, write SQL queries, own incidents, improve monitoring/QA, create documentation, and collaborate with engineering, product, and client teams.

Provide on-site IT support at Mirantis HQ in Campbell, CA: troubleshoot hardware/software, provision devices, manage onboarding/offboarding, support conference room AV, track assets, assist executives, act as local remote-hands, and maintain documentation while collaborating with a distributed IT team.

Build and maintain cloud-focused applications and management/emulation capabilities. Perform full-stack development, infrastructure automation, and Tier 1/2 cloud support (AWS). Participate in Agile, track tickets, produce documentation, test deployments, and support users via phone/IM/email during East Coast hours.

Support and maintain the Warehouse Management System (WMS) and related applications: resolve bugs and service requests, meet SLAs, manage integrations via APIs, write and execute test scripts, train users and super-users, document processes, and collaborate cross-functionally to improve operational efficiency and system reliability.

Provide technical support to enterprise customers: troubleshoot and reproduce issues, manage support tickets, report bugs, create customer-facing docs and code samples, and run tests in the Sauce cloud. Communicate clearly and work collaboratively under pressure.

Perform MSP client onboarding and professional services projects: discover and document environments, deploy MSP platforms, execute Microsoft 365/Azure/Entra ID/Intune and infrastructure migrations, configure networking, servers, endpoints and security, validate and document work, and hand off to service teams while coordinating with project managers and vendors.

The Executive IT Support Engineer provides high-level tech support to executives, managing complex issues, ensuring service quality, and enhancing the digital workplace experience.

The Support Engineer will provide Level 2 support, understand video technologies, utilize UNIX/Linux commands, and interact regularly with clients.

Support Engineer needed to resolve field issues for the OnRack project with strong Python and some NodeJS experience. Will debug and manage hardware while consulting with developers.

The Network Support Engineer will work in 24X7 shifts, providing support for network operations, requiring flexibility to cover during holidays and weekends.

The Application Support Engineer will manage incidents, provide application support, and monitor system performance within an ITIL framework, requiring skills in Unix/Linux and Java.

This role involves providing support for applications, ensuring functionality, and resolving issues as they arise.

This role involves initial support for application issues, monitoring system health, and resolving incidents using predefined scripts. Requires good communication and IT service management skills.

The job requires a degree in Computer Programming or Computer Science, focusing on application support. Responsibilities are not detailed.

The Application Support Engineer will manage incidents and support systems in a Java and Unix environment, utilizing monitoring tools and performing troubleshooting in a SaaS and DevOps context.

Provide technical support to public sector and enterprise customers, troubleshoot complex issues, translate security/compliance needs (FedRAMP), automate tooling via scripting and AI, collaborate with engineering and product teams to resolve issues, improve processes, and provide on-call coverage.

The KDB Product Support Engineer will provide advanced technical support for KX products, troubleshoot issues, support customer deployments, and collaborate with engineering to resolve defects.

As an AI Support Engineer, you'll handle customer issues, escalate unresolved problems, document failure modalities, and provide product testing feedback.

Primary point-of-contact for a customer, providing on-site and remote HPC, Ethernet, and AI infrastructure support. Troubleshoot Linux systems, networking protocols, and interoperability; reproduce and resolve complex issues; collaborate with engineering, marketing, and support; document support methodologies and improve processes.

Provide expert MongoDB technical support, troubleshoot complex deployments, administer Linux systems, advise on schema/design, performance tuning, backups, monitoring, and collaborate on support content and product strategy while occasionally traveling for team or customer meetings.

As a PostgreSQL Database Support Engineer, you'll assist DBA teams with troubleshooting, create knowledge base articles, and author community blogs while focusing on performance tuning and high availability solutions.

The Cyber Support Developer will design and develop scalable applications, collaborate with stakeholders, and implement best practices while ensuring high-quality solutions.

The Product Support Engineer addresses complex technical issues, collaborates cross-functionally, and enhances product stability through diagnostics and improvements. Responsibilities include triaging issues, validating fixes, and supporting product teams.

The Product Support Engineer provides tier-1 and tier-2 support, triages incidents, collaborates with engineering teams, maintains documentation, and assists with internal tools to ensure customer satisfaction.