Top Support Engineer Jobs

Lead software support for high-volume defense manufacturing: maintain and optimize build/test software, resolve production floor software issues in real time, integrate with hardware, and improve reliability of production and verification tools.

Owns support and maintenance for customer production workflows after active development. Responsibilities include triaging and resolving technical escalations, making small code fixes and improvements, developing deep knowledge of complex customer environments, identifying recurring issues with engineering and product teams, and communicating issue status and resolutions to customers.

Provides field-facing engineering support for Spear Bio’s SPEAR S.W.I.F.T. instrument platform. Responsibilities include customer-site installations, IQ/OQ execution, preventive maintenance, service calls, and troubleshooting mechanical, electrical, thermal, optical, fluidic, software, and assay workflow issues. The role also supports customer onboarding, documentation, root-cause investigations, engineering improvements, ECOs, refurbishment, NPI builds, verification testing, and service documentation. Travel is up to 70%, primarily domestic, with occasional international travel.

Provides technical and application support throughout the pre-sales process. Partners with customers and sales teams to define requirements, conduct machine demonstrations and trials, analyze performance data, troubleshoot and optimize sorting equipment, prepare technical documentation, and support installations, commissioning, training, and performance validation. Collaborates with product, engineering, R&D, service, and global solutions teams to improve machine performance and deliver customer-specific solutions. Travel may be required nationally and internationally up to 50% of the time.

Build and maintain internal support tools for account lookups, refunds, recovery, and automation. Improve Intercom’s chat and AI support capabilities, handle complex technical escalations, investigate databases and system logs, and manage sensitive privacy and account-security cases. Identify recurring support issues and eliminate them through tooling, automation, runbooks, and escalation standards. Collaborate across customer support and engineering while contributing code and debugging existing systems.

Serve as the mission-systems SME for V-BAT fleet support, lead escalated investigations into payloads, transponders, and external interfaces, troubleshoot hardware/software/networking interoperability, support lab validation and field demonstrations, and produce customer-facing technical documentation and lessons learned.

Serve as the propulsion SME for Fleet Support, diagnose and resolve engine and fuel/oil system issues, analyze flight and maintenance data, develop troubleshooting and repair guidance, and drive corrective actions with propulsion, vehicle, manufacturing, quality, and supplier teams to improve fleet reliability.

Serve as the electrical SME for V-BAT fleet support, diagnose and troubleshoot avionics, power-distribution, harness, connector, and intermittent electrical issues, coordinate across avionics, software, and RF teams, maintain schematics and troubleshooting docs, and develop field-ready repair guides and feedback to design and quality teams.

Provides client-facing technical support for enterprise SaaS applications through case ownership, structured troubleshooting, data analysis, platform configuration, and clear communication. Investigates issues using SQL and scripting or markup languages, resolves Tier 1 or Tier 2 cases, escalates complex problems, documents findings, supports outage communications, and contributes to knowledge-sharing and continuous improvement.

Provides production support for banking applications across multiple technologies and countries. Investigates incidents, responds to users, monitors application health, performs start-of-day, end-of-day, and intraday checks, manages incident procedures, escalates issues to L2/L3 teams, conducts service reviews, and coordinates with users, vendors, and stakeholders in a 24x5 on-site shift environment.

Provide white-glove onsite and remote technology support to senior leaders and their teams: troubleshoot workstations, collaboration and AV systems, support high-profile meetings and events, maintain system performance and security, train users, coordinate with vendors and internal teams, and lead initiatives to improve support and user experience. Up to 15% domestic travel.

Provides second-level technical support for the NOVOS software and automation platform. Responsibilities include troubleshooting, root cause analysis, customer configuration, deployment improvements, diagnostic utility development, virtualized test environment maintenance, firewall and access administration, and configuration releases. Collaborates with customers and internal teams to improve reliability and operational efficiency. Requires networking, firewall, Linux, SQL, Python, virtualization, and web application administration skills, with domestic and international travel for support and deployments.

Provide L2/L3 incident-driven support for Unily's SaaS platform: triage, diagnose using logs/traces/metrics, reproduce issues, maintain ServiceNow records, coordinate with Product and Engineering, implement mitigations, contribute to RCAs and runbooks, and participate in shift/on-call rotations to ensure continuous coverage.

Serves as the endpoint security subject-matter expert for support, Sales Engineering, and Customer Success. Diagnoses complex Windows and macOS endpoint issues, analyzes telemetry and logs, troubleshoots integrations with EDR, DLP, and MDM products, and provides prioritized customer recommendations. Partners with Engineering and QA on defect investigation and validation, maintains lab capabilities, and creates runbooks and documentation. The role also enables field teams to explain endpoint findings and improve customer outcomes.

Serve as the senior network-security subject-matter expert for support, sales engineering, and customer success. Review firewall rules, segmentation, controls, and product findings; troubleshoot integrations across enterprise network-security platforms; diagnose issues using packet captures, flow data, logs, and protocol behavior; and provide actionable root-cause guidance. Partner with Engineering and QA on defects and fixes, maintain network test capabilities, and author runbooks and documentation. Coach sales engineers and help harden the product through escalations and feedback.

Provides Level 1 technical support to managed-service clients through phone, email, and ticketing systems. Troubleshoots Windows, Microsoft 365, hardware, printers, software, networking, and connectivity issues; deploys devices and user accounts; documents client information and support activity; resolves issues promptly and escalates complex problems. The role emphasizes customer service, communication, prioritization, and professional development toward advanced technical support.

Provides first-level technical support to managed-service clients through phone, email, and ticketing systems. Troubleshoots hardware, software, Microsoft 365, printer, networking, and connectivity issues; deploys devices and user accounts; documents support activity; resolves issues or escalates them to senior technicians. The role emphasizes customer service, accurate documentation, prioritization, and professional development toward advanced technical support responsibilities.

Design and execute unit, end-to-end, and automated tests for healthcare software and integrations. Collaborate with Product and Engineering, identify and triage defects, investigate customer-reported issues, and provide live customer support. Maintain application reliability, prevent regressions, assess risks, and improve observability and test coverage using automation and LLM-based tools. Work with clinical workflows, healthcare data, APIs, and integration standards to ensure accurate functionality and a strong user experience.

Supports semiconductor automated test equipment in an engineering laboratory through hands-on hardware and software troubleshooting. Diagnoses RF, analog, and digital tester issues, analyzes measurement discrepancies, researches schematics and documentation, maintains spare-parts inventory, processes service tickets, and collaborates with engineering and technical support teams to reproduce and resolve customer issues. The role requires electronic test equipment experience and offers a path toward field service support.

The role involves providing advanced technical support to enterprise customers, managing complex issues, collaborating cross-functionally, and improving support processes.

Own customer interactions across chat, email, and Zoom, diagnosing complex product and configuration issues while identifying broader business value opportunities. Provide customer education, explain technical solutions clearly, collaborate with Tech Touch teams, surface recurring patterns, and contribute product knowledge to the support team. The role requires strong technical aptitude, customer empathy, communication skills, adaptability, and the ability to deliver premium support experiences.

Lead mechanical evaluation, testing, troubleshooting, and lifecycle support for Sentinel ICBM support equipment and Major Maintenance Vehicles. Review CAD designs and technical specifications, oversee production and testing, resolve mechanical failures, and provide sustainment expertise. The role requires extensive aerospace or mechanical engineering experience, a Secret clearance, SAP eligibility, and familiarity with DoD acquisition programs and MBSE tools.

Serve as first point of contact for customers using Agentforce and Data 360, troubleshoot technical issues, provide feature guidance and best practices, manage customer expectations, create and maintain knowledge content, participate in training, and escalate complex issues to internal teams to ensure customer success.

Provides technical support for CPQ software and integrations with ERP, CRM, databases, and web applications. Diagnoses issues, writes SQL queries, troubleshoots enterprise software and deployments, documents resolutions, collaborates with Engineering and Professional Services, escalates complex problems, and maintains customer communication. The role also involves identifying recurring issues, improving support processes, participating in technical training, and developing expertise in Microsoft technologies, SQL Server, web platforms, and .NET.

Provides escalated technical support for AI infrastructure across Linux, Docker, NVIDIA GPUs, CUDA, networking, storage, virtualization, and host configurations. Diagnoses complex workload and performance issues, supports supplier onboarding, develops Python and Bash automation, and maintains runbooks and knowledge articles. Collaborates with engineering on systemic platform problems, assists TensorFlow and PyTorch users, and provides L1 overflow coverage through an on-call rotation.