Top Support Engineer Jobs

Provide expert-level technical support for defense product and system prototypes: lead installations, testing, diagnostics, corrective actions, documentation, customer assessments, demos and training; mentor junior engineers and drive process improvements to enhance product support and reliability.

Provide technical support for enterprise customers: investigate and resolve issues from triage to resolution, analyze logs and system behavior, reproduce bugs, use AI tools to speed analysis, document solutions and playbooks, and share product feedback with Product and Engineering.

Serve as L1 support for merchants via Client 360: intake, validate, triage, and resolve inquiries. Create and manage ServiceNow incidents, escalate major incidents, communicate with merchants, update knowledge articles, and improve support processes to reduce escalations and improve merchant experience.

Provide L1/L2 IT support for the Boston office and lab: manage endpoints (Windows, macOS, Ubuntu), enroll devices in MDM (JumpCloud), maintain asset records in Jira Assets, support AV/meeting rooms, perform basic network tasks, handle procurement and lifecycle of hardware, document runbooks, and work with global IT and Cyber teams to build scalable office IT infrastructure.

Lead the delivery of ML initiatives, define roadmaps with cross-functional teams, and develop ML models for conversational agents and smart tools, enhancing customer support.

Support new product service/process readiness by developing procedures, BKMs, and technical manuals; lead build & test and failure analysis; drive CAPA and quality issue resolution; create service bulletins and training materials; train field and customer support staff; coordinate parts stocking and manufacturing handoffs.

Lead technical oversight of product support and supportability engineering for aircraft programs. Ensure design for supportability, reliability, maintainability, prognostics, and logistics via requirements development, verification/validation, modeling & simulation, and supplier coordination. Support proposals/capture, manage cost/schedule/quality objectives, and collaborate across teams. Travel up to 25%.

Lead product support and supportability engineering for aircraft concepts, ensuring logistics and sustainment requirements (R&M, PHM, DMSMS, provisioning) are integrated into design, proposals, verification, and validation while managing cost, schedule, and supplier performance.

Lead and oversee product support engineering for aircraft programs, ensuring supportability, reliability, maintainability, testability, and logistics elements across design, verification, and sustainment. Coordinate requirements, proposals, suppliers, and cross-functional teams to meet cost, schedule, and quality objectives while supporting SAP clearance needs and customer engagement.

Provide technical oversight of product support and supportability engineering for aircraft concepts. Ensure design-for-supportability, logistics, and lifecycle products meet SOW, cost, schedule and quality. Coordinate requirements, hardware/software design, verification/validation, and lead teams/suppliers. Manage reliability, maintainability, prognostics, modeling & simulation, provisioning, obsolescence, supply support, and proposal/capture activities while supporting customer relationships.

The Senior Automation Support Engineer will support the launch of automated systems, troubleshooting incidents, and acting as a technical liaison between the customer and service center during high-pressure situations.

Provide Tier 2 application and software support for deployed physical-AI systems: diagnose issues using logs, telemetry, and DBs; implement hot-fixes and runbooks; embed at customer sites for NPI and long-term support; collaborate with TAC, Product Support, and Engineering to improve reliability and tooling.

The Oracle Support Engineer will manage database patching, automate processes, assist the DBA team, and minimize impact on production workloads.

Own deployment, support, and operational success of TRULEO connectors and AI agents. Lead customer onboarding, coordinate with customer IT to install and configure agents, troubleshoot networking/authentication/credential issues, monitor connector health, escalate and document engineering issues, optimize deployments, and improve processes and automation to increase uptime and speed time-to-value.

Provide frontline, onsite technical support as an embedded member of a client's team. Troubleshoot hardware, software, connectivity, and account issues via phone, ticketing systems, and in person; document incidents, follow SOPs, escalate complex problems, assist with workstation setup, and maintain strong customer communication.

Provide advanced field service for LC and mass spectrometry systems: install, validate, troubleshoot, repair, and qualify instruments. Train customers, maintain service records and assets, ensure safety compliance, and support site operations and profitability.

Provide on-site technical support for chemical treatment programs at customer plants: test treatments, troubleshoot mechanical and electrical issues, manage inventory, collaborate with site and sales managers, and lead continuous improvement efforts.

Provide engineering support and escalation for QPix, ClonePix and CloneSelect imaging systems; create service documentation and training; perform troubleshooting, risk management, and project support; use DBS continuous-improvement tools; collaborate with Service, R&D, Sales and Operations; travel to customers (up to 30%).

Provide remote technical support and training for end users, troubleshoot software and access issues, manage help-desk ticketing workflows (including SLA tracking and automated escalations in JIRA), support incident response and cloud-based applications, and produce quarterly ticketing and version-control optimization reviews.

Senior Production Support Engineer responsible for ensuring trading platform stability and performance using SRE practices. Lead incident response, root cause analysis, automation, observability, and production gatekeeping while collaborating with traders, developers, and cross-functional teams to support deployments, disaster recovery, and continuous improvement.

Provide escalated remote and onsite technical support for complex issues across networking, servers, firewalls, cloud (Azure), Active Directory, and applications. Diagnose, resolve, and document problems, prioritize multiple tickets, follow up with clients, and contribute to best practices. Support requires occasional onsite work within the Monroe area and collaboration with support teams.

Provide technical support and design authority for in-service products, ensuring regulatory compliance, configuration management, and product marking. Review designs for regulatory/standards conformance, manage ECOs/ACRs, support continual improvement, supplier transitions, obsolescence, and cross-functional technical guidance to engineering, sales, suppliers, and customers.

Design and certify Mechanical Ground Support Equipment (MGSE) and Special Test Equipment from concept through delivery. Perform CAD modeling and design analysis, define interfaces, support manufacturing/assembly/testing, manage requirements and change control, provide technical oversight of subcontracts, and deliver sustaining engineering through first use while meeting cost, schedule, and technical requirements.

Design and certify Mechanical Ground Support Equipment (MGSE) and Special Test Equipment from concept through delivery. Perform CAD modeling and design analysis, interface with analysis teams, support manufacturing/assembly/testing, manage requirements and risks, provide technical oversight of subcontracts, and support sustaining engineering and process improvements.

Provide production support and monitoring for a regulated trading exchange, execute daily operational processes, triage and resolve incidents, tune performance, support releases, maintain runbooks and documentation, automate operational workflows, and collaborate with development, QA, infrastructure, and partners to ensure stable, SLA-driven exchange operations.