Top Support Engineer Jobs

The Software Engineer Lead manages Java development and application support, mentors team members, and ensures project delivery in an Agile environment. The role includes API development, database integration, and technical documentation.

The Tier II Support Engineer will troubleshoot and resolve IT issues, provide on-site support, handle software installations, and offer helpdesk assistance.

The Automation Systems Support Engineer ensures the stability and performance of Windows server environments for automated facilities by managing servers, applications, and databases, while also handling incident response and system recovery.

The IT Support Engineer role involves providing L1 and L2 support, troubleshooting technical issues, administering Microsoft 365, managing hardware, and using AI tools to enhance support quality and efficiency.

The Application Support Engineer role involves providing hardware and application support across Unix/Linus and Windows environments, managing incidents and changes, supporting Tomcat/Java applications, and familiarizing with databases and network systems.

The Product Support Engineer addresses complex technical issues, collaborates cross-functionally, and enhances product stability through diagnostics and improvements. Responsibilities include triaging issues, validating fixes, and supporting product teams.

The Product Support Engineer provides tier-1 and tier-2 support, triages incidents, collaborates with engineering teams, maintains documentation, and assists with internal tools to ensure customer satisfaction.

The L2 Support Engineer diagnoses and resolves complex technical issues, mentors junior staff, manages support tickets, and documents solutions to optimize IT service delivery.

The Deployment Support Engineer provides on-site support for system installations, software upgrades, and assists users with their devices in the DC Metro Area.

The Support Engineer will install, configure, and support BlueTOAD hardware and software products, assist users, and ensure product performance and reliability.

The Support Engineer at Dust will resolve customer issues, ensure quality of AI-generated responses, manage documentation, and contribute to tooling and solutions development for better user experiences.

As a Cloud Support Engineer, you will resolve complex customer issues related to Ubuntu, ensure high satisfaction levels, and contribute to knowledge sharing.

The Network Support Engineer provides Tier 1 and Tier 2 network support, diagnosing and resolving issues, configuring hardware, and ensuring network reliability and performance.

The Premier Support Engineer provides top-tier technical support and personalized assistance for enterprise customers, focusing on ERP solutions, primarily through troubleshooting, relationship management, and proactive guidance on software effectiveness.

Provide expert MongoDB technical support, troubleshoot complex deployments, administer Linux systems, advise on schema/design, performance tuning, backups, monitoring, and collaborate on support content and product strategy while occasionally traveling for team or customer meetings.

As a Tier 3 Support Engineer, you will resolve complex technical issues, work with engineering teams to enhance products, and document solutions.

Provide overnight technical support for merchants and partners: troubleshoot software and network issues, install and upgrade software, create and update documentation, prepare technical reports, coordinate cross-functional resolution, and recommend system/process improvements.

Provide hands-on AV and collaboration support for conference rooms, executive spaces, and enterprise events. Support Microsoft Teams Rooms, troubleshoot live meetings, perform pre-meeting checks, manage event setup/teardown, perform maintenance and monitoring, collaborate on standards and deployments, liaise with vendors, and ensure security/compliance of AV systems across multiple sites.

Provide Tier 2 technical support for complex software issues, using Zendesk automation and support tools. Troubleshoot microservices, APIs, containers, networking, and cloud integrations. Build and optimize support automations (superblocks, n8n, Tines, webhooks), analyze ticket trends, document solutions, and collaborate with Engineering/Product to prioritize bugs and enhancements.

Provide on-site customer support for semiconductor equipment installations, diagnostics, service and repair. Develop and optimize process recipes, design experiments (DOE), analyze statistical data, troubleshoot root causes, and collaborate with R&D and customers to qualify advanced semiconductor processes (CVD, ALD, RIE, PVD, etc.).

Maintain and develop schema‑driven insurance document templates end-to-end. Translate product requirements into reusable templates, debug data-mapping and layout issues, write and run test plans, triage incidents, and improve templating tools and processes while collaborating with engineering, product, underwriting, and operations teams.

As a Customer Support Engineer, you will address client issues, using troubleshooting and product expertise to ensure high-quality interactions and effective resolution of cases.

The Customer Support Engineer provides technical assistance for software applications, manages customer communications, and troubleshoots issues. They work with various technical teams to resolve defects and participate in software implementations, offering on-site support as needed.

Lead the delivery and operations of DTCC's Web3 Platform, focusing on CI/CD automation, infrastructure reliability, and secure deployment practices while ensuring compliance and security standards are met. Collaborate with various teams and provide L3-4 support when necessary.

The Application Support Engineer will ensure application availability, resolve issues, assist in releases, and maintain applications in various environments.