Top Support Engineer Jobs

Provides second-level technical support for PACS and healthcare IT systems, troubleshooting escalated issues, managing support queues, maintaining system updates, and coordinating with customers and cross-functional teams. The role supports Windows, Linux, databases, networking, cloud integrations, RIS, DICOM, HL7, and EMR technologies. Responsibilities also include documentation, training, root cause analysis, technical evaluations, compliance, customer communication, and continuous improvement. The position is remote with occasional travel and on-call participation.

Provides technical and project support to engineering staff, assists with equipment setup and tests, monitors experiments, collects and summarizes data, documents procedures, and resolves basic issues while developing technical skills through training and job shadowing.

Supports technical employees with equipment setup, testing, experiments, data collection, reporting, and procedure documentation. Learns technical processes, shadows experienced staff, assists with projects, and handles basic issues. The role is intended for a currently enrolled technical student or recent graduate and requires teamwork, communication, attentiveness, and the ability to follow directions.

Implements, configures, deploys, and supports software platforms and HL7 interfaces. Troubleshoots operating systems, databases, VPN connectivity, and application integrations; manages customer support tickets, SLAs, documentation, and implementation timelines. Advises customers on technical requirements, collaborates across teams to improve reliability, and participates in an on-call rotation.

Provides onsite frontline technical support to client end users and IT staff. Responsibilities include responding to incidents and service requests, troubleshooting hardware, software, connectivity, and account-access issues, configuring workstations and peripherals, documenting resolutions, managing ticket queues, communicating with users, and escalating complex issues according to procedures. The role is onsite Monday through Thursday with remote work on Fridays and requires a service-oriented approach.

Provides onsite frontline technical support to client end users and IT staff. Troubleshoots hardware, software, connectivity, account access, workstations, peripherals, and business applications; manages tickets through resolution or escalation; documents incidents and user interactions; communicates clearly with nontechnical users; monitors support queues; follows SOPs; and identifies recurring issues for team improvement.

Provides Level 2 helpdesk, endpoint, Microsoft 365, identity, server, and network support across client environments. Reviews and authorizes AI-assisted automation workflows, delivers live remote and telephone support, troubleshoots workstations and connectivity, manages Microsoft 365, Entra ID, Active Directory, SharePoint, and hardware, documents work, follows security procedures, supports incident response, and identifies recurring tasks for automation.

Develops, enhances, and maintains SharePoint sites, workflows, forms, templates, branding, and customizations. Creates accessible, visually compelling digital products including graphics, infographics, dashboards, briefs, and publication materials. Partners with leadership, content owners, and technical stakeholders to improve usability, standardize visual identity, translate complex information into effective content, and support document management and website publishing. Requires extensive SharePoint development, web technologies, graphic design, troubleshooting, documentation, and stakeholder engagement experience.

Provides remote Level 2 technical support across helpdesk, Microsoft 365, identity, server, network, and endpoint environments. Reviews and authorizes automated workflows, resolves live user issues, administers accounts and permissions, troubleshoots connectivity, supports workstation deployments, documents work, and escalates complex issues. The role also identifies automation opportunities, validates AI-enabled workflows, follows incident response procedures, and participates in on-call support.

Diagnose, troubleshoot, and resolve customer software and hardware issues through phone and digital support. Assist sales and field agents with technical questions, maintain knowledge-base content, research technologies, communicate workarounds, and collaborate with subject matter experts on escalations. The role also requires explaining Vertiv products, sharing proactive guidance, and applying strong communication, organization, analytical, and presentation skills.

Provides proactive and reactive technical support for designated enterprise customers. Responsibilities include troubleshooting application, API, authentication, network, and system issues; managing alerts and remediation plans; configuring content sources; educating customers; maintaining runbooks and knowledge articles; coordinating cross-functional improvements; and representing customer needs. The role is hybrid in New York City or Nashville and includes customer-specific screening, equipment, training, certification, and extended on-call coverage.

Provides intermediate technical and customer support for product and system prototypes. Responsibilities include troubleshooting software and tactical data link issues, managing support cases, gathering customer requirements, routing bugs, validating fixes, maintaining CRM and licensing records, supporting documentation and reporting, and following export-control procedures. The role collaborates with engineering teams, supports corrective actions, and may require occasional travel and a Top Secret U.S. security clearance.

Own complex enterprise software support cases from assignment through resolution, including executive escalations and critical incidents. Troubleshoot databases, APIs, cloud platforms, ERP and eCommerce integrations, authentication, networking, and infrastructure. Lead root cause investigations, mitigation, recovery, and cross-functional resolution efforts. Document knowledge and troubleshooting procedures, collaborate on defects and fixes, use AI-enabled support tools, mentor team members, and improve support processes while participating in on-call rotations.

Provide global IT support across hardware, software, identity, networking, cloud applications, onboarding, device provisioning, access management, endpoint administration, and asset tracking. Administer workplace systems including Okta, Google Workspace, and Kandji or Jamf. Troubleshoot macOS and Windows environments, maintain documentation and inventories, support security and compliance activities, and build automations to improve IT workflows and employee experience.

Provide technical support to a globally distributed workforce across hardware, software, identity, networking, cloud applications, and endpoint systems. Support onboarding, offboarding, device provisioning, access management, asset tracking, documentation, compliance activities, and security best practices. Troubleshoot macOS and Windows environments, escalate complex issues, and improve IT processes through automation. Collaborate with People, Security, Legal, Finance, and Engineering while exploring AI productivity tools and emerging workplace technologies.

Provides Tier 2 production support for enterprise applications, including monitoring, troubleshooting, incident resolution, service restoration, and performance analysis. Develops and enhances application code, defines technical requirements, supports SDLC activities, and improves system reliability and operational efficiency. Collaborates with operations, engineering, infrastructure, command center teams, and vendors during incidents and recovery efforts while managing risks and compliance requirements.

Provides enterprise IT support, troubleshooting, diagnosis, escalation, and infrastructure administration across Windows, Linux, virtualization, storage, networking, and Citrix environments. Supports Active Directory, DNS, GPOs, servers, security incident remediation, application deployments, vendor activities, documentation, and technology implementations. Administers Jira and Confluence workflows, assists with backup, disaster recovery, and business continuity, and may use PowerShell and Exchange automation. Requires strong communication, customer service, multitasking, and cross-functional collaboration skills.

Provides Level 2 technical support for autonomous mobile robot systems by triaging Zendesk and Jira issues, diagnosing hardware and deployment problems, coordinating with customers, site teams, and engineering, documenting resolutions, and improving troubleshooting resources. The role supports international sites and contributes feedback on recurring issues and product improvements.

Develop, enhance, and maintain SharePoint sites, workflows, forms, templates, branding, permissions, and customizations. Create visually effective digital products, infographics, dashboards, charts, and executive communications. Apply front-end web technologies and SharePoint capabilities to improve usability, accessibility, information sharing, and publishing. Partner with leadership, content owners, and technical stakeholders to gather requirements, standardize designs, troubleshoot issues, and deliver polished mission-focused content.

Own and develop production systems supporting AI-powered customer experience, including support agents, ticketing, billing workflows, reporting, QA, monitoring, releases, guardrails, and knowledge management. Build TypeScript and Node.js services on AWS, manage AI vendor integrations, create test suites and evaluations, and coordinate improvements across Product, Engineering, Education, Analytics, and community teams.

Provides hands-on help desk and desktop support across multiple sites, including workstation deployment and repair, account and license administration, networking, VoIP, software, printers, collaboration tools, and endpoint security. The role also assists with web application development, PowerShell automation, backups, incident triage, documentation, user training, vendor coordination, and ticket prioritization. Strong troubleshooting, communication, organization, and discretion are required.

Support U.S. government and public-sector customers by troubleshooting complex SaaS and OpenAI platform issues, handling escalations, and translating security and compliance requirements into actionable guidance. Partner with Engineering, Product, Operations, and Go-to-Market teams to resolve recurring problems, improve products, and develop scalable support processes. Use Python, AI tools, automation, and scripting to reduce manual work and improve operational efficiency. Provide occasional holiday and weekend on-call coverage.

Support U.S. government and public-sector customers using OpenAI products, troubleshooting complex SaaS and platform issues under FedRAMP requirements. Serve as an escalation point, communicate technical resolutions, partner with Engineering and Product, and develop Python scripts, AI-powered workflows, and automation to improve support operations. The role includes customer calls, incident support, operational improvement, and occasional holiday or weekend on-call coverage.

Develop and support a mature Java court case management platform. Diagnose production issues across application, database, and integration layers; investigate ESB defects; work with XML/XSLT, JMS, SOAP, and REST services; collaborate on issue triage and documentation; and contribute to modernization from legacy Java frameworks toward Spring MVC and modern front-end technologies.

Diagnose and resolve complex production issues in a Java court case management platform. Responsibilities include debugging backend services, databases, ESB integrations, XML/XSLT transformations, JMS messaging, SOAP/REST services, and third-party e-filing systems. The engineer will collaborate on issue triage, document root-cause analyses, participate in code reviews, support legacy modernization toward Spring MVC and modern front-end frameworks, and maintain production system reliability.