Top Support Engineer Jobs

The Staff Software Engineer will design, implement, and optimize SSD firmware features, conduct failure analysis, and ensure successful cross-team collaboration for SoC production.

As an IT Support Engineer, you'll manage hardware and software requests, build automations, handle user account management, and support IT security initiatives while advocating for technology solutions.

The Senior Production Support Engineer leads incident resolution, manages service reliability, mentors junior staff, and oversees system upgrades and documentation.

Provide technical software assistance, support clients with issue resolution, participate in tracking issues and software releases using Jira, while ensuring client satisfaction and meeting SLAs.

The Application Support Engineer is responsible for maintaining software applications, troubleshooting issues, and ensuring high performance across teams. This role includes user support, system integration, monitoring performance, and collaborating with various teams for enhancements.

As a PostgreSQL Database Support Engineer, you'll assist DBA teams with troubleshooting, create knowledge base articles, and author community blogs while focusing on performance tuning and high availability solutions.

The Business Systems Support Developer facilitates communication between business and IT teams, manages system specifications and improvements, oversees testing, coordinates project deliverables, and conducts data analysis to enhance system performance.

The IT Support Engineer provides technical support to employees on hardware and software, manages workstation setups, and ensures efficient issue resolution.

The role involves managing cloud infrastructure, providing customer support, troubleshooting issues, and collaborating with engineering teams to enhance application performance.

Manage and maintain Atlassian tools, providing support and training while ensuring optimal performance and security. Collaborate on configurations and workflows.

Provide application support for financial systems, ensuring reliability and performance, troubleshooting issues, managing incidents, and collaborating with development teams to improve operational efficiency.

The role involves tier 2 triage for production incidents, analyzing issues, improving operational support, and maintaining documentation.

Lead F-35 product support and sustainment technical baseline, oversee sustainment IPT activities, manage configuration and change processes, approve engineering/logistics change proposals, ensure engineering processes and deliverables meet customer, quality, schedule, and affordability goals, and liaise with program leadership and customers.

Provide 1st/2nd level end-user computing support for hardware, software, telephony and printers; onboard new hires; manage workstations, iPhones, SCCM/Intune deployments; support Bloomberg/Reuters applications; create automation/scripts; perform desk moves; document procedures and be available on-call outside business hours.

Support and coordinate C2BMC operations and test events for the Ballistic Missile Defense System. Manage system configuration, develop operating instructions and tasking orders, direct test execution, support real-time data analysis, schedule assets and maintenance, liaise with external agencies, train and mentor crew personnel, and provide on-call support during anomalies and tests.

Provide technical support to customers by diagnosing and troubleshooting issues, documenting procedures, and educating users on products and services.

Provide Tier 3 lab infrastructure engineering and systems engineering support for government lab environments: design Windows domain architectures, deploy and maintain VMware virtual machines, manage Active Directory and PKI, administer RHEL/Oracle systems and Infoblox IPAM, troubleshoot hardware/software/network issues, perform data center server configuration, and engage stakeholders. Ensure security/compliance and support enterprise testing and lab tool procurement. Ansible experience preferred.

Lead human-centered design and front-end engineering for the NIH Data Lakehouse: conduct user research and testing; create wireframes, prototypes, flows, and accessible interfaces; build scalable React/Next.js/TypeScript UI components; integrate with GraphQL and search services; contribute to design systems, component libraries, and platform-wide front-end best practices.

Provide advanced second-tier technical support via phone, email, and onsite; troubleshoot complex product issues; conduct customer training; manage cases and status updates; develop technical documentation and assist with software deployments; identify opportunities for sales and service growth.

Develop, maintain, and support NX CAM post-processors using Post Builder/Post Configurator. Field user requests, deliver software, set technical standards, train engineering staff, support NX CAM configurations and enterprise CAM processes, and manage post procurement and sustainment across global manufacturing sites.

Lead design, build, test, operate, and maintain production software with full-stack ownership. Drive SRE/production engineering practices, incident response, observability, CI/CD, automation, and reliability improvements while collaborating across global teams and adhering to compliance and security standards.

Own Salesforce and adjacent sales systems support for a rapidly scaling GTM organization. Triage and resolve issues, debug with logs, improve UX, detect patterns in support volume, and build scalable agentic automations and system-level fixes. Document solutions and reduce recurring tickets.

Provide instrumentation and controls plant support: troubleshoot systems, issue engineering changes, support outages, liaise with Operations/Maintenance, implement corrective actions, and maintain qualifications.

Support cybersecurity engineering and authorization activities for Army CPE IEW&S systems. Review RMF packages in eMASS/Xacta, manage A&A documentation and APMS portfolio tracking, advise PMs on cybersecurity strategy and ATO/IATO/IATT/ATC processes, lead vulnerability management and POA&M review, develop training and templates, and coordinate cybersecurity policy and exceptions across stakeholders.

Lead design, development, and maintenance of custom websites and web applications. Produce front-end and back-end functionality, manage server operations, integrate analytics and marketing tools, support SharePoint/CMS graphics, ensure DoD/Army cybersecurity and accessibility compliance, create technical documentation, and provide digital media and graphics backup support.