Top Support Engineer Jobs

Resolves standard and moderately complex customer technical issues, investigates root causes, manages support cases within SLAs, and escalates appropriately. Provides onboarding and configuration assistance, contributes to documentation and product testing, collaborates with Engineering and Product teams, and guides newer support engineers. Requires onsite work in Medina, Minnesota at least four days weekly and occasional travel.

Supports technical employees with QA-related tasks, project work, equipment setup, testing, experiments, data collection, reporting, and procedure documentation. Learns technical processes, shadows experienced staff, and handles basic issues while working collaboratively in a safety-sensitive facility environment.

Provide expert hardware and technical support for semiconductor manufacturing tools through remote assistance and customer-site visits. Develop support plans, communicate findings, improve documentation, relay field quality issues to design engineers, train Field Service Engineers, and support new product development, testing, and qualification. The role requires cleanroom work, equipment handling, international and domestic travel, and occasional field service support.

Provide proactive and reactive technical support for designated enterprise customers. Troubleshoot complex issues using logs, stack traces, browser traces, APIs, cloud technologies, SSO, and networking. Maintain customer runbooks and knowledge articles, configure content sources, manage alerts, develop remediation plans, educate users, and coordinate cross-functional product and service improvements. The role includes customer meetings, documentation, security processes, screenings, training, equipment use, and extended on-call coverage.

Provide expert-level technical support for defense product and system prototypes: lead installations, testing, diagnostics, corrective actions, documentation, customer assessments, demos and training; mentor junior engineers and drive process improvements to enhance product support and reliability.

Serve as the primary technical support contact for a customer, handling escalations, installations, alpha/beta site testing, performance reporting (MTBF/MTBI/Availability), ECO reviews, documentation (CENs, BKMs), and coordinating field implementation and improvements.

Provide technical expertise for Experlogix CPQ Design Center: diagnose and reproduce complex configuration, pricing, and document-generation issues; analyze configurations and data using SQL/FetchXML/OData; produce bug reports and guidance; collaborate with product, development, and services teams; maintain knowledge base and participate in testing and validation.

Supports semiconductor production in a cleanroom by troubleshooting real-time technical issues, reducing downtime, analyzing manufacturing data, monitoring statistical process control, documenting investigations, and improving production flow and quality. The role collaborates with manufacturing, engineering, and quality teams, investigates recurring problems, supports material and production reviews, escalates complex issues, and drives continuous improvement for advanced lithography systems.

Senior Software Engineer responsible for compliance validation, defect remediation, production migration support, monitoring, and operational documentation for a federal ESA Section 7 data integration platform. The role validates decision logic and consultation routing, develops migration runbooks and rollback procedures, resolves critical application defects, supports post-deployment operations, incorporates user feedback, and enforces code review and version control practices.

The role involves tier 2 triage for production incidents, analyzing issues, improving operational support, and maintaining documentation.

The Network Support Engineer will provide technical support and maintenance for various network applications and systems, ensuring optimal performance and uptime.

The Oracle Support Engineer will manage database patching, automate processes, assist the DBA team, and minimize impact on production workloads.

Lead and manage a technical support engineering team for enterprise customers, ensuring efficient operations and strong collaboration with engineering teams to enhance product development and customer satisfaction.

The Application Support Engineer role involves providing hardware and application support across Unix/Linus and Windows environments, managing incidents and changes, supporting Tomcat/Java applications, and familiarizing with databases and network systems.

This role involves the installation, configuration, and operation of WebSphere environments, application deployment, performance monitoring, and disaster recovery planning, requiring a solid background in technical support and emerging software updates.

The role involves installing, configuring, and troubleshooting WebSphere environments, managing application deployments, and providing technical support for multiple projects.

The role involves installation, configuration, and operational support of WebSphere environments, including advanced troubleshooting and application performance monitoring for multiple projects.

The L2 Support Engineer diagnoses and resolves complex technical issues, mentors junior staff, manages support tickets, and documents solutions to optimize IT service delivery.

The Product Support Engineer will bridge the gap between Engineering and Customer Experience, resolving production issues, using AI for improvements, and consulting with Operations to automate processes.

The MS Unified Communication Support Engineer will focus on deployment, integration, support, and end-to-end SIP testing within Microsoft Unified Communications, ensuring effective communication systems for clients.

Provide technical support and troubleshooting for complex customer issues, use scripting and OpenAI tools to automate processes, partner with engineering and product teams to resolve bugs, improve support systems, and scale operations while participating in on-call and weekend coverage.

Own deployment, support, and operational success of TRULEO connectors and AI agents. Lead customer onboarding, coordinate with customer IT to install and configure agents, troubleshoot networking/authentication/credential issues, monitor connector health, escalate and document engineering issues, optimize deployments, and improve processes and automation to increase uptime and speed time-to-value.

The Customer Support Engineer promotes sales and provides technical support for Misumi products, collaborating with teams to drive customer success and increase sales while ensuring accurate product information and support.

Provide advanced field service for LC and mass spectrometry systems: install, validate, troubleshoot, repair, and qualify instruments. Train customers, maintain service records and assets, ensure safety compliance, and support site operations and profitability.

Provides on-site technical support for New York employees, including executives, traders, and investment professionals. Responsibilities include deskside support, endpoint provisioning and lifecycle management, Microsoft 365 and device troubleshooting, network and meeting-room technology support, trading-floor operations, vendor and MSP coordination, vulnerability remediation, documentation, and participation in global infrastructure projects and incident processes.