Top Support Engineer Jobs

Provides mechanical construction quality assurance for federal renovation and modernization projects at Walter Reed National Military Medical Center. Reviews plans, specifications, submittals, schedules, change requests, and contractor work for compliance. Performs onsite surveillance, inspections, testing oversight, documentation, progress reporting, punch-list support, and as-built and warranty review. Communicates deficiencies and recommendations to government representatives, supports safety checks and progress meetings, and analyzes claims and cost proposals.

Provides senior-level technical support for complex telephony and SaaS issues, leading escalations, troubleshooting integrations, advising developers, and coordinating with Engineering, Product, and Professional Services. Develops JavaScript tools and process improvements, advocates for customer needs, consults with client leadership, demonstrates features, and supports risk mitigation. Requires SIP/telephony expertise, strong communication, customer service, prioritization, and 2–4 years of SaaS support or IT project management experience.

Designs and develops mechanical ground support equipment for spaceflight hardware integration and testing. Responsibilities include 3D CAD modeling, requirements definition, structural analysis, GD&T drafting, design reviews, proof-load diagrams, fabrication support, nonconformance resolution, and integration/test process development. The engineer supports vendors and end users while coordinating across program functions. The role requires independent judgment, leadership, and an active TS/SCI clearance with CI polygraph and SAP eligibility.

Lead DMSMS and obsolescence mitigation for aerospace systems by analyzing lifecycle data, developing strategic roadmaps, coordinating suppliers and senior management, maintaining mitigation records, and leading cross-functional projects. The role requires advanced Excel skills, active Secret clearance, U.S. citizenship, onsite work in San Diego or Palmdale, and travel up to 25%.

Serves as a data-management subject matter expert supporting intelligence and counterintelligence organizations. Establishes data frameworks, governance policies, metadata standards, quality controls, interoperability processes, KPIs, dashboards, and analytical products. Advises leadership on modernization, resource allocation, and operational planning; coordinates with data scientists, engineers, security personnel, and Intelligence Community stakeholders. Requires active TS/SCI CI Poly and on-site work in a DIA SCIF.

Serves as the senior technical escalation point for complex hardware and software issues affecting an autonomous vehicle fleet. Builds and maintains internal troubleshooting tools, services, runbooks, SOPs, and knowledge systems. Partners with engineering teams to identify root causes, improves triage and escalation workflows, mentors technical staff, and makes independent decisions in a safety-critical, real-time environment.

Manage the lifecycle, cost, schedule, risks, maintenance, upgrades, certification, calibration, and mission readiness of Electrical Ground Support Equipment used to test space flight hardware. Coordinate with engineering, production, AI&T, security, Information Assurance, Supply Chain, and maintenance teams. Support procurement, technical decisions, equipment inspections, software and hardware updates, and secure movement of equipment from sensitive areas. The role is fully onsite and requires active Top Secret clearance with eligibility for Top Secret/SCI.

Provides enterprise customers with technical support for workload automation solutions. Responsibilities include troubleshooting integrations, managing migrations, performing root cause analysis, escalating defects, monitoring systems, creating automation scripts, documenting solutions, and supporting critical incidents through an on-call rotation. The role also involves customer communication, limited solution engineering, and collaboration with engineering teams.

Provides proactive and reactive technical support for designated enterprise customers. Responsibilities include troubleshooting application logs, stack traces, browser traces, REST APIs, SSO, SAML, OAuth, and cloud integrations; managing alerts and remediation plans; configuring content sources; documenting customer-specific runbooks; educating users; and coordinating product and support improvements. The role is hybrid in New York City or Nashville and includes customer-specific screenings, training, equipment use, and extended on-call coverage.

Own partner-reported production issues from triage through resolution, investigating application logs, API traffic, databases, and integrations. Communicate status to financial institution partners, monitor live systems, improve alerts and dashboards, and collaborate with Engineering and Product on bugs and permanent fixes. Create runbooks, knowledge articles, automation, and monitoring improvements while handling regulated financial data and multiple priorities.

Investigate and resolve customer technical issues by analyzing logs, API requests, database records, and integrations. Support customers and internal teams, troubleshoot REST APIs and SQL queries, manage tickets in Zendesk and Jira, and collaborate with Engineering and Product on escalations and resolutions. The role requires clear communication, prioritization, analytical problem-solving, and comfort working with global teams across time zones.

Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.

Provides entry-level software support for Applied Materials equipment, resolving low-complexity application and systems issues with supervision. Supports customers through a software ticketing system, assists field engineers with issue analysis, and develops familiarity with product software, troubleshooting tools, infrastructure, documentation, and software release installation or upgrade procedures. Completes required product training and certifications while meeting team objectives.

Provides technical support to corporate and broker clients by analyzing data, managing file feeds, auditing relational databases, writing reports, and troubleshooting interfaces. Tests and escalates product defects and data issues to engineering and product teams, supports sprint prioritization, manages Salesforce cases, responds to customer inquiries, and documents knowledgebase solutions. Requires SQL, FTP, data management, advanced Excel, strong communication, and problem-solving skills; finance, equity compensation, and ASC 718 knowledge are preferred.

Provides frontline and escalated technical support for Axon’s cloud-based software products used by law enforcement customers. Responsibilities include troubleshooting and diagnosing issues, prioritizing tickets, coordinating with engineering, documenting customer interactions, creating knowledge-base articles, participating in on-call outage support, and ensuring customer systems are fully functional. The role also requires solving complex technical problems, supporting initiatives, and handling sensitive information under CJIS requirements.

Provides day-to-day production support for complex cloud application systems. Responsibilities include outage detection and resolution, system administration, infrastructure maintenance, user support, monitoring, automation, database support, asset inventory, security compliance, documentation, and continuous improvement. The role collaborates with development, operations, security, customers, and management, supports AWS and Azure environments, and participates in on-call production support.

Provide day-to-day production support for complex cloud systems and scientific workstations. Diagnose and resolve outages, maintain infrastructure, manage system assets, support users, monitor performance, implement automation and continuous improvement, and ensure compliance with VA security standards. Responsibilities include system administration, cloud and database operations, documentation, training, troubleshooting, and collaboration with development, operations, and security teams. Participation in on-call production support is required.

Provides end-user IT and network support, manages hardware and software deployments, maintains Windows, macOS, and Linux systems, and administers network infrastructure. Responsibilities include installing and configuring routers, switches, firewalls, cameras, and phones; troubleshooting network performance and security; maintaining technical documentation; supporting disaster recovery; and collaborating with global IT teams and vendors on network solutions.

Support factory electrical engineering: test and troubleshoot CCA and system-level hardware, execute functional tests, support test equipment, resolve failures with suppliers and operations, implement corrective actions and process improvements, and create/review technical documentation and engineering change orders.

Provide technical support for Self-managed and GitLab.com customers via tickets and calls; troubleshoot Linux systems and GitLab installations; write bug reports, documentation, and fixes; collaborate with Product, Development, Infrastructure, and Customer Success; participate in on-call rotations and hiring processes.

Provides onsite customer service, troubleshooting, preventive maintenance, repair, and upgrades for complex semiconductor manufacturing equipment. Diagnoses software, electronics, optical, mechanical, electro-mechanical, and electro-optical systems; manages service reports, inventory, logistics, customer communication, and technical training. Supports installations, escalations, applications, and less experienced engineers while maintaining equipment certification and cleanroom work standards.

Provides onsite technical support for advanced semiconductor manufacturing equipment. Troubleshoots, diagnoses, repairs, updates, and performs preventive maintenance on complex electro-mechanical and electro-optical systems in cleanroom environments. Manages customer relationships, service documentation, inventory, logistics, quotes, training, installations, and escalations. Supports applications and technical teams, assists other engineers, and maintains required product certifications and systems-level repair proficiency.

Provides onsite customer support for advanced semiconductor manufacturing equipment. Responsibilities include diagnosing, troubleshooting, repairing, updating, and maintaining electro-mechanical and electro-optical systems; completing preventive maintenance; documenting service activity in CRM; managing inventory and quotes; supporting installations and escalations; training customers and junior engineers; and coordinating with technical, sales, and field teams to minimize equipment downtime.

Supports the operation, maintenance, administration, and security of cloud infrastructure and information systems. Responsibilities include managing Linux and Windows environments, Active Directory, AWS, containers, Kubernetes, scripting and configuration tools, infrastructure as code, and DevSecOps or continuous-delivery environments. The role also requires obtaining DoD IAT Level II and applicable AWS certifications shortly after starting.

Provide senior-level technical support for a cloud backup platform by troubleshooting customer issues, analyzing logs, networking, Linux systems, and code. Escalate complex incidents, coordinate with product and engineering teams, maintain documentation, and design automation that scales support operations. Participate in after-hours, holiday, and weekend on-call coverage while working primarily 9–6 EST.