Top Support Engineer Jobs

Manage Tier 1 client accounts through implementations, data migrations, API enablement, and technical support. Partner with Product and Engineering to build internal and client-facing tooling, own troubleshooting, maintain visibility into product usage and client workflows, and drive product adoption.

Drive technical client enablement and support for Tier 1 accounts: lead implementations, data migrations, API enablement, troubleshooting, and partner with Product and Engineering to build client-facing tools. Maintain visibility into product usage and client workflows to improve adoption and operational outcomes.

Entry-level engineering role supporting project portfolio processes, governance, reporting, and continuous improvement. Participate in a rotation program, develop standards, dashboards, and workflows, support FEL methodology, collaborate with project and discipline leads, and assist with site visits and implementation of digital tools.

Provide technical and production support for PCB and microwave product lines: analyze test data, design experiments, troubleshoot test equipment and prototypes, lead corrective actions, support design for manufacturability, train interns/technicians, and ensure product quality, reliability, and on-time delivery.

Lead SRE-focused application support for mission-critical systems: manage incidents, drive reliability and automation, maintain runbooks, support releases and DR testing, optimize monitoring and reduce operational toil across global teams.

Provide second-tier technical support for Customer Success: investigate and reproduce incidents using SQL and log/data analysis, troubleshoot with developers/DevOps, document findings, submit and track bugs or enhancement requests, and advise internal teams to resolve customer issues.

Provide technical support and troubleshooting for industrial sensing products, create documentation and training, collaborate with Engineering/Quality/Manufacturing to resolve issues, support product development with customer insights, and drive corrective actions and reliability improvements.

Troubleshoot complex software issues on customer sites, manage expectations and prioritize requests, validate customer scenarios, engage with product teams for readiness, develop and deliver software training, and mentor junior engineers.

On-site Product Support Engineer for a federal client supporting Linux/Windows VMs and Java applications. Install, configure, troubleshoot, test releases, manage configuration and backups, perform advanced troubleshooting, document SOPs, collaborate with developers, and provide weekly status reports. Requires active TS/SCI with full-scope polygraph and five years' relevant experience.

As a Senior Software Engineer, you will provide application support, troubleshoot issues, maintain software, and perform upgrades while ensuring system stability.

The Bare Metal Support Engineer provides support and maintenance for CoreWeave's GPU fleet, collaborating with customers and engineering teams, diagnosing issues, and improving hardware and software performance.

Provide logistics engineering and product support for advanced electronic systems, performing analyses (LORA, MTA, spares, provisioning, SERD), preparing ILS deliverables to DoD/GEIA standards using electronic models and ILS tools, support proposals and lifecycle sustainment, coordinate across engineering and support disciplines, and ensure reliability, maintainability, and product safety considerations.

Perform logistics engineering and product support for advanced electronic systems, including logistics planning, life‑cycle support, and preparing DoD/GEIA-compliant models and analyses (LORA, MTA, spares, provisioning, SERD). Interface with cross-functional teams, develop ILS deliverables, and support sustainment and proposal activities to ensure system supportability, reliability, and availability.

Perform logistics engineering and product support for advanced electronic systems: develop ILS deliverables, conduct analyses (LORA, MTA, spares, provisioning, SERD), apply DoD/GEIA standards and electronic models, support life‑cycle support planning, reliability/maintainability/product safety considerations, and contribute to sustainment and proposal activities.

Provide technical support for iManage products by diagnosing and resolving software and configuration issues in complex multi-tier environments. Collaborate with customers, integrators, and internal teams, maintain deep knowledge of Windows Servers, networking, databases, web technologies, and mobile/desktop platforms, document best practices, and proactively reduce problem occurrence to ensure customer success.

Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.

Provide production support for SQL Server databases, ETL/data integration, Azure cloud services, and enterprise reporting. Monitor performance, troubleshoot issues across Windows and Linux servers, support file transfers and enterprise applications, and collaborate with technical teams to ensure data availability and reliability.

Provide intermediate technical support via phone, ticketing, and onsite visits. Monitor queues, document and hand off tickets, resolve escalations, update IT Glue articles, assist with ISP/vendor issues, maintain SLAs/CSAT, and be available for on-call and travel assignments.

Provide enterprise macOS customer support for federal users: triage and resolve macOS/JAMF/MDM incidents, imaging, patching, app deployment, account management, automate endpoint tasks with shell/python scripts, escalate complex issues, and train end users on macOS security and policies in a FedRAMP/NIST environment.

Provide technical escalation and application support for customers: diagnose and resolve API, telephony, network, server, database, microservice, and container issues; reproduce incidents; document solutions; collaborate with Engineering/Product/Sales; maintain knowledge base; and participate in rotational on-call coverage.

Support and sustain a highly customized IBM Maximo environment: troubleshoot application, database, middleware, and integrations; apply patches and security updates; administer WebSphere and Linux environments; run SQL and scripts; coordinate with vendors and stakeholders; document configurations and perform root cause analysis to improve system reliability.

Provide Level 2 support for Windows, macOS, and mobile devices; administer Microsoft 365 and Azure/Azure AD; configure networking (SonicWall, Meraki, UniFi), Intune/Autopilot, and email security; use ITSM tools for ticketing and documentation; assist with on-site installations, migrations, and cloud deployments; participate in on-call rotation and travel to client sites (~15%).

Provide desk-side and regional IT end-user support for Windows and Mac systems, manage AD/DNS/DHCP and cloud services (Salesforce, Google Apps, Office 365, Okta), monitor servers, handle escalations, oversee local IT projects and procurement, collaborate with global teams, and act as backup for other support engineers to ensure high user satisfaction.

Support factory electrical engineering: test and troubleshoot CCA and system-level hardware, execute functional tests, support test equipment, resolve failures with suppliers and operations, implement corrective actions and process improvements, and create/review technical documentation and engineering change orders.

The IT Support Engineer will manage elevated incidents, provide Tier 2 technical support, communicate with vendors, and train junior staff, requiring strong analytical and communication skills.