Top Support Engineer Jobs

Troubleshoot complex Linux, NVIDIA GPU, CUDA, Docker, virtualization, networking, hardware, and AI workload issues. Own escalated support tickets, assist clients and infrastructure suppliers, identify root causes, and collaborate with engineering teams. Build Python and Bash diagnostic tooling, create runbooks, improve monitoring and troubleshooting processes, and support supplier onboarding and machine management. The role is fully or mostly on-site in Los Angeles, with schedules covering Monday-Friday or Sunday-Thursday.

Investigate and resolve escalated infrastructure issues across Linux, hardware, networking, Docker, GPUs, CUDA, and virtualization environments. Manage supplier onboarding, troubleshoot GPU workloads and performance problems, support L1 overflow, create diagnostic automation with Python and Bash, and maintain runbooks and escalation documentation. Collaborate with engineering and support teams to address systemic infrastructure issues and communicate solutions clearly.

Provides advanced customer-facing technical support for Strategy’s business intelligence products and cloud platform. Responsibilities include resolving complex incidents, managing cloud infrastructure and maintenance, troubleshooting Windows/Linux systems and cloud services, coordinating with development teams, documenting solutions, improving SOPs, mentoring junior engineers, and participating in on-call coverage and technical training.

Provides Tier 3 production support for advanced advertising applications. Performs full-stack troubleshooting, root-cause analysis, and resolution of medium to complex technical issues across cloud and software stacks. Responds to customer support requests, documents solutions, mentors junior engineers, and contributes technical expertise in a collaborative environment. Technologies may include Azure, AWS, .NET Core, Angular, Java, Python, APIs, and SQL.

Manages the lifecycle, technical performance, costs, schedules, risks, maintenance, upgrades, certification, and calibration of Electrical Ground Support Equipment used to test spaceflight hardware. Coordinates with production, AI&T, supply chain, security, and information assurance teams to ensure equipment is mission-ready, compliant, and secure. Supports procurement, inspections, technical decisions, and CONOPS development for equipment movement from sensitive areas.

Provide timely technical support through email, live chat, and forums. Triage bugs and feature requests, meet customer response SLAs, troubleshoot issues with engineering and product teams, identify documentation improvements, and build expertise in the Weights & Biases product. Participate in a 24/7 weekend on-call rotation while using Python and machine learning tools to assist customers.

The Principal Cloud Support Engineer at Wasabi leads technical support, mentors engineers, resolves complex issues, and advises enterprise clients, focusing on cloud storage solutions.

Designs, develops, deploys, and maintains databases supporting production automation, manufacturing workflows, engineering operations, test systems, traceability, and internal business processes. Responsibilities include schema and data model design, backend integrations, API and service support, performance tuning, backup and recovery, data integrity, access control, troubleshooting, system migration, and technical documentation. The role collaborates with software, production, quality, and engineering teams and may require off-site work or travel.

Provides on-site Tier 1 IT support by triaging tickets, fulfilling service requests, troubleshooting hardware, software, email, printers, networks, Active Directory, Office 365, and macOS issues. Provisions accounts and workstations, maintains documentation and procedures, monitors systems remotely, improves support processes, and delivers customer-focused service. Prior IT support experience is required; MSP experience is preferred.

Own and monitor an autonomous robotic fleet at a customer site in Las Vegas. Troubleshoot and repair robots, optimize warehouse workflows, analyze operational performance data, support testing and validation, provide product feedback, coordinate with customers and internal teams, and develop operational procedures. The role requires daily onsite work, physical activity, and occasional schedule adaptability.

Develop and support the Geneva portfolio management platform and related systems for an asset management business. Responsibilities include building Windows and console applications in C# and .NET, integrating APIs and downstream applications, supporting SQL Server databases, testing deployments, documenting work, resolving production issues, and collaborating with business users on requirements. Financial services, Geneva, trade flow, and hedge fund experience are valuable.

Provides onsite and remote deskside IT support for laptops, printers, mobile devices, networks, telecom, video conferencing, and related infrastructure. Troubleshoots incidents, installs and maintains hardware and software, documents tickets, manages IT hardware inventory, escalates critical issues, and collaborates with internal IT teams. The role requires onsite work four days per week, occasional after-hours or weekend availability, and up to 10% travel.

Provides bilingual Tier 1 and technical support in an on-site MSP environment. Responsibilities include ticket triage, password resets, software installations, incident resolution, customer communication, documentation, advanced troubleshooting of Active Directory, Office 365, macOS, Windows, hardware, and networks, employee onboarding, system maintenance, remote monitoring, and process improvement.

Provides onsite desktop support, including workstation deployment, imaging, hardware and software troubleshooting, peripheral installation, asset management, equipment shipping, Windows updates, and IT disposition. Documents and escalates support issues through ticketing systems, supports Windows, Mac, iOS, and Android devices, follows ITSM standards, and recommends process improvements. Requires strong communication, problem-solving, and prioritization skills, with some travel and physical equipment handling.

Provides technical support for energy management software and LoRaWAN refrigeration-monitoring hardware. Troubleshoots software, gateways, sensors, networking, RF coverage, data workflows, and utility billing issues; guides nontechnical customers through diagnostics; documents tickets; validates data; identifies food-safety risks; and coordinates escalations with Engineering, Product, vendors, and field-service partners.

Provides technical support to clients by managing ticket queues, troubleshooting complex system issues, and delivering timely, sustainable solutions. Collaborates with global customer support and internal stakeholders, investigates databases and logs, improves support processes, and communicates with customers via video conferences. The role requires strong problem-solving, follow-through, resourcefulness, and comfort working in ambiguous situations. It is a hybrid individual-contributor position with occasional on-call or weekend availability.

Supports technology operations across dental practices, including PMS conversions, practice onboarding, Microsoft 365 and Intune administration, identity and endpoint management, MSP coordination, system integrations, vendor management, equipment setup, and technology support. Maintains access controls, endpoint protection, MFA, and HIPAA-related security practices while collaborating with operational, financial, clinical, and revenue cycle teams.

Troubleshoot elevator control products deployed in the field, manage escalations, prepare accurate quotes, and engineer and draft product modifications. The role analyzes electrical circuits and programmable software functions, interprets technical specifications, creates wiring diagrams using AutoCAD, prioritizes multiple issues, and communicates effectively with customers while following engineering standards.

Develops service procedures, best-known methods, manuals, troubleshooting guides, training, and spare-parts plans for new semiconductor equipment. Supports first chamber builds, product testing, field escalations, failure analysis, CAPA, customer engineering notices, retrofits, beta-site testing, and new product releases. Partners with engineering, manufacturing, quality, reliability, training, technical support, and supply chain teams. Provides technical startup and field support while resolving product issues and coordinating documentation and inventory readiness.

Provide onsite frontline IT support across endpoints, identity, SaaS, conferencing, hardware, software, and network connectivity. Own tickets and walk-up requests through resolution, maintain ITSM quality and SLA performance, create escalations and documentation, and improve support through runbooks, automation, service analytics, and workflow configuration. Partner with global IT engineers on employee lifecycle operations, platform improvements, testing, and scalable solutions.

Provides technical customer support through email and live chat, triages tickets, diagnoses product issues, assists customers with onboarding and platform usage, and identifies product improvements. The role also supports process improvement and collaborates with Product and Customer Success teams. Candidates should understand basic programming concepts, communicate clearly, work independently, and be available for rotating weekend coverage during Central or Mountain time zone hours.

Provide hands-on business application support, troubleshoot and resolve issues within SLAs, monitor systems, manage configurations, coordinate with vendors and engineering teams, identify automation opportunities, enforce operational standards, and document resolutions. The role requires strong stakeholder communication, application administration experience, and knowledge of financial services and fund management processes.

Engineer and sustain secure commercial cloud hosting environments, including provisioning, network infrastructure, software integration, migration, testing, monitoring, configuration management, and customer support. The role operates across PKI, IPsec, SDN, VPN, DNS, load balancing, intrusion detection, and other cybersecurity technologies while supporting enterprise-scale mission environments.

Coordinates customer projects after shipment, including commissioning, startup, warranty support, issue resolution, and post-installation activities. Leads cross-functional action plans, monitors project execution and customer satisfaction, prepares performance reports, and collaborates with customers, contractors, suppliers, and internal teams. Supports process improvements, product feedback, and successful delivery of customer initiatives. Requires domestic travel up to 25% of the time.

Provides hands-on support for hardware and software in an automotive test lab. Troubleshoots lab equipment and validation environments for infotainment systems, instrument clusters, HUDs, and other cockpit electronics. Maintains lab readiness, assists engineering and validation teams, investigates recurring issues, documents resolutions, and supports root-cause analysis.