Top Support Engineer Jobs

The Tier 1 Support Engineer at Logz.io will handle customer issues related to cloud and Kubernetes, ensuring smooth operations through troubleshooting and effective communication.

Provide 24/7 technical support for a SaaS AI security platform, monitor uptime, triage and resolve incidents, collaborate with customers and development teams, and drive SRE-focused automation and reliability improvements.

Provide advanced desktop and infrastructure support across office and manufacturing environments: troubleshoot desktops and mobile devices, manage Active Directory, image and inventory systems, automate tasks with scripting, maintain VMware/Nutanix virtual environments, servers, backups/DR and networking, mentor help desk staff, create documentation, lead IT projects, and ensure compliance with IT policies. Onsite role collaborating with Manufacturing and Engineering in East Chicago, IN.

Provide technical support and troubleshooting for AI products, diagnose model deployment and data-processing issues, collaborate with engineering and data science teams, create documentation and training, and improve support processes to enhance AI system performance and customer satisfaction.

Serve as the technical bridge between EAI R&D and external stakeholders by preparing and operating robotics demonstrations, sourcing and maintaining demo hardware, deploying and flashing software, designing demo scripts, co-hosting client visits, and relaying feedback to product and R&D teams to drive commercialization.

Provide advanced remote technical support and act as escalation point for engineers. Troubleshoot Microsoft 365/Teams/Exchange, Entra ID, networking (VPN, DNS, DHCP, firewalls), endpoints, backups, and enterprise applications. Maintain ticket documentation, coordinate vendor escalations, mentor junior staff, and contribute to knowledge base and process improvements while meeting service metrics.

Own the support surface: handle live chat and ticket queues, triage and reproduce bugs, fix small issues, escalate cleanly, and build AI-driven automations to reduce repeated tickets.

The Developer Support Engineer at Braintrust will troubleshoot developer issues, resolve technical blockers, document findings, and improve developer experience and support workflows.

The Robotic Support Engineer's role involves resolving customer issues, designing product improvements, attending design reviews, and collaborating with engineering teams, 24/7/365.

As a Hardware Support Engineer, you'll debug, analyze failures, and maintain robot hardware across software and hardware teams, focusing on troubleshooting and customer support.

The Support Engineer provides technical support across the organization, resolving IT-related queries, managing support tickets, and assisting end-users with various issues in a Cloud-based technology environment.

The Lead Application Support Engineer designs, supports, and maintains applications, resolves incidents, and collaborates on development and audits, requiring expertise in application functionality and the software development lifecycle.

The Senior Trade Support Engineer will troubleshoot live trading system issues, manage incidents, automate processes, and collaborate with traders and developers to ensure system stability and efficiency.

The Tier 3 Support Engineer will analyze and troubleshoot live-site issues, perform application support, and manage server and software administration tasks while ensuring excellent customer service.

The Project Support Engineer provides technical expertise and leads a maintenance team, ensuring efficient planning and execution of maintenance on U.S. Navy ships.

Provide technical support for AI products, troubleshoot issues, collaborate on solutions, conduct analysis, and maintain documentation while enhancing client support and satisfaction.

Provide customer-facing process and equipment support for semiconductor manufacturing systems. Lead on-site installations, system diagnostics, repairs, DOE-driven experiments, statistical data analysis, root cause investigations, and technical reporting. Collaborate with customers and R&D, mentor junior staff, and may lead small projects.

Provide L2 production support for customer-facing and internal applications, troubleshoot distributed systems, perform RCA, and implement automation and self-healing solutions. Develop scripts/tools for monitoring, alerting, and log analysis; support contact center platforms and integrations; participate in on-call rotations and collaborate with engineering, QE, infrastructure, and business teams to improve reliability and reduce toil.

The Platform Support Engineer will maintain and support trading systems, ensuring high availability and collaborating with internal teams to resolve issues effectively.

The Application Support Engineer will provide technical support for web-based applications, respond to support requests, troubleshoot issues, and facilitate effective communication with internal teams and clients.

Manage and coordinate RMA activities, perform unit- and PCA-level failure analysis, drive root-cause investigations and corrective actions, communicate findings to customers and stakeholders, analyze defect trends, and support cross-functional quality and process improvements.

Provide technical support for structural hardware and fasteners, respond to customer inquiries, recommend product alternatives, investigate issues, maintain e-commerce product pages, support product managers, assist business development and sales activities, and deliver internal training and documentation.

Provide L3 technical escalation for StorNext and Xcellis file storage: diagnose and resolve complex file system, metadata, SAN/NAS, tiering, replication, and multi-tier storage issues. Reproduce and document defects, validate fixes with engineering, support high-severity incidents, mentor L1/L2 teams, participate in on-call rotation, and assist release readiness and troubleshooting automation.

Senior-level L3 Support Engineer to diagnose and resolve complex tape and archive storage issues. Serve as escalation point for tape drives, libraries, media health, connectivity (Fibre Channel/SAS), and archive workflow performance. Isolate hardware/firmware/software defects, reproduce issues with Engineering, validate firmware updates, produce runbooks/RCA, mentor L1/L2, and participate in on-call rotation supporting mission-critical retention environments.

Serve as L3 technical escalation lead for ActiveScale object storage: troubleshoot distributed storage, reproduce bugs, create engineering tickets, assist customers on-site, develop diagnostic tools, mentor L1/L2, participate in on-call rotation, and drive product reliability improvements.