Top Support Engineer Jobs

The Technical Support Engineer will provide exceptional customer support for YugabyteDB, diagnose issues, document findings, and collaborate with engineering. The role requires bilingual skills, technical background, familiarity with Linux, and a proactive approach to problem-solving, especially during weekends.

Own and resolve technical support tickets for developer and security customers through Zendesk, Slack, and Discord. Troubleshoot GitHub, CLI, API, webhook, JSON, and CI/CD integration issues; reproduce bugs and provide engineering-ready escalations. Create runbooks, troubleshooting guides, and macros, identify recurring issues, support product improvements, and participate in regional, weekend, and holiday on-call rotations.

Leads technical support projects and expert teams across the CIS region, oversees field actions and regulatory compliance, develops and certifies partner engineers, troubleshoots medical ventilation systems, delivers technical training, and collaborates with commercial and product teams. The role requires international travel of up to 30% and can be based anywhere in Europe.

Provides technical support for EasyPost’s GlobalShip enterprise shipping solution. Responsibilities include client configuration, troubleshooting, customer follow-up, minor software and database adjustments, software testing and deployment, issue escalation, and coordination with support and integration teams. The role requires managing multiple support issues, communicating effectively with customers and internal teams, and adapting to new technologies. Travel is required occasionally, and the position may be remote or hybrid.

Leads architecture, development, and maintenance of reusable Python software platforms for automated electronic test systems and Ground Support Equipment. Designs asynchronous frameworks for instrument control, sequencing, scheduling, data acquisition, monitoring, and error handling. Integrates hardware, enterprise engineering systems, and production test environments while improving reliability and scalability. Provides technical leadership, mentorship, root-cause analysis, and software engineering best practices across multidisciplinary teams.

Provides phone and email technical support for water technology products, troubleshooting customer water systems, reviewing operating and monitoring data, supporting warranty claims, identifying spare parts, processing sales leads, documenting solutions, drafting service bulletins, and training team members. Collaborates with sales, service, and cross-functional teams while maintaining product and market knowledge.

Owns incident triage and resolution across the member app, clinical Care Hub, internal tools, and data pipelines. Responsibilities include reproducing issues, investigating logs and code, shipping durable fixes, prioritizing technical backlogs, writing runbooks, creating alerts and automations, and communicating with members and care teams. The role requires careful handling of protected health information and close collaboration within a remote engineering team.

Designs and extends Salesforce Health Cloud solutions, including custom Apex, Visualforce, Lightning Web Components, data models, integrations, and deployments. Collaborates with stakeholders and QA to deliver scalable solutions, troubleshoot defects, and support clients. Debugs JavaScript and Node.js services, web and mobile applications, and cross-stack issues involving AWS and containerized environments. Ensures relevant HL7 and HIPAA compliance while coordinating with engineering, product, DevOps, and India-based support teams.

Provide technical support for manufacturing software and factory automation systems in a high-volume electronics environment. Investigate production issues using SQL, logs, transaction histories, and system records; troubleshoot MES, EAP, WMS, equipment interfaces, and related applications; and collaborate with Production, Engineering, IT, developers, and vendors. Create SOPs, troubleshooting guides, manuals, and knowledge articles, participate in root cause analysis, and provide after-hours or on-call support for critical incidents.

Supports clinical applications through daily maintenance, troubleshooting, incident triage, access administration, monitoring, documentation, and issue escalation. Provides end-user assistance, communicates outages and resolutions, manages tickets, identifies recurring problems, and recommends application improvements. Collaborates with vendors, clients, development, operations, and client success teams. Also supports Active Directory, participates in an after-hours rotation, and contributes to process improvement. This remote role requires five or more years of healthcare help desk or application support experience.

Provides Level 1 and Level 2 IT support across hardware, software, access, collaboration, endpoint, and workplace services. Diagnoses and resolves employee technology issues, monitors digital experience signals, addresses recurring problems, creates knowledge documentation, identifies automation opportunities, and partners with technical teams on root-cause resolution. The role emphasizes first-contact resolution, employee experience, service ownership, ITSM process compliance, and continuous improvement.

Provides remote technical support for customer production, cleaning, data collection, and reporting systems. Troubleshoots issues, configures and programs PLC and HMI changes, documents resolutions, communicates with customers, follows change-control and safety procedures, and escalates complex or high-impact problems. The role requires developing proficiency in automation technologies and working scheduled 12-hour night shifts with rotating weekends.

Provides remote technical support for customer production, cleaning, data collection, and reporting systems. Troubleshoots issues, configures and implements approved PLC and HMI changes, documents resolutions, communicates with customers, follows change-control and safety procedures, and escalates complex or high-impact issues. The role requires developing proficiency in automation technologies while working scheduled 12-hour night shifts and rotating weekends.

Provides remote technical support for industrial automation systems used in production, cleaning, data collection, and reporting. Troubleshoots customer issues, configures and programs PLC and HMI changes, documents resolutions, communicates with customers, follows change-control and safety procedures, prioritizes cases, and escalates complex or high-impact problems. The role requires developing proficiency in automation technologies while working scheduled 12-hour night shifts and rotating weekends.

Provides Tier 1 and Tier 2 IT support while maintaining servers, network switches, firewalls, cabling, workstations, printers, and scanners. Responsibilities include Windows Server and Active Directory administration, network troubleshooting, workstation deployment, onboarding and offboarding support, inventory management, backup and patching, and assistance with security controls and audits. Requires hands-on infrastructure experience, strong communication, and the ability to lift equipment and work in tight spaces.

Provides high-touch, end-to-end IT support for Airbnb executives and Executive Business Partners. Troubleshoots endpoints, mobile devices, identity, connectivity, collaboration tools, AV, and workplace technology; coordinates complex issues across technical teams; prepares technology for leadership meetings, travel, and events; leads improvements, standards, documentation, mentoring, and executive support strategy. Requires after-hours coverage and occasional onsite, travel, event, or residential support.

Supports laboratory instruments, software, and networked systems in R&D and clinical environments. Responsibilities include instrument installation, qualification, maintenance, repairs, troubleshooting, network configuration, firewall and connectivity management, ServiceNow triage, documentation, IQ/OQ activities, and compliance with FDA/ISO requirements. Provides onsite and remote technical support, root-cause analysis, and guidance to team members.

Lead a hands-on application support team for a GCP-hosted payments platform. Own complex incident triage, root-cause analysis, monitoring, alerting, observability, post-incident reviews, and banking client escalations. Build Python and Bash automation, internal support tools, dashboards, and runbooks while investigating MySQL production data and microservice failures. Mentor junior analysts, define support processes and SLAs, coordinate global coverage, and partner with engineering and product to improve system supportability.

Support ML engineers running large-scale training and inference workloads across Kubernetes, cloud, and GPU infrastructure. Diagnose distributed PyTorch, CUDA, networking, storage, scheduling, performance, and reliability issues. Analyze observability data, guide customers through complex infrastructure problems, support production incidents, and improve platform reliability through automation, tooling, documentation, runbooks, and operational processes. The role partners closely with infrastructure, networking, and platform engineering teams in a hybrid office environment.

Provides onsite Tier III product support for deployed DoD software systems. Installs, configures, administers, monitors, tests, and troubleshoots Linux and Windows virtual machines, Java applications, web servers, and operational environments. Investigates field issues, supports releases, manages configurations, performs backup and recovery, documents procedures, coordinates with development teams, and serves as the primary technical interface with the customer.

Provide advanced technical support for GitLab’s largest customers, troubleshooting complex Linux, GitLab, CI/CD, infrastructure, and integration issues. Build customer relationships, resolve critical incidents, collaborate with Product, Development, Infrastructure, Customer Success, and Sales teams, create reusable support documentation, share knowledge, and participate in hiring. The role requires strong Linux systems expertise, scripting ability, debugging skills, and familiarity with Kubernetes and serverless technologies.

Serve as the technical front line for customers by troubleshooting web applications, integrations, APIs, and data issues. Reproduce and diagnose bugs, distinguish configuration problems from product defects, and partner with engineering to resolve issues. Monitor support channels, meet SLAs, maintain documentation, support onboarding, and identify recurring issues and product improvements. Investigate system behavior using logs, dashboards, and SQL while helping build the company’s support function.

Optimize and develop pump, abatement, and chiller equipment used in semiconductor manufacturing. Diagnose complex equipment issues, improve yield, quality, productivity, cost, and risk, and apply failure analysis, FMEA, 8D, SPC/FDC, automation, coding, machine learning, and JMP scripting. Coordinate equipment evaluations, develop procedures and action plans, manage bottleneck risks, and lead cross-functional implementation of equipment improvements.

Provides technical support for semiconductor test systems by troubleshooting field issues, diagnosing system and component faults, analyzing field performance, supporting installations and repairs, writing test plans and incident reports, developing documentation, training field service personnel, and serving as a technical liaison for customers and suppliers. The role requires domestic and international travel, cross-functional project participation, and onsite work in Lake Forest, California.

Provide technical customer support by triaging tickets, investigating logs, reproducing bugs, writing queries, and escalating issues to Engineering. Maintain SLAs, participate in on-call coverage, create runbooks and knowledge-base content, support integrations, communicate during incidents, and identify recurring customer pain. Partner with Engineering, Product, Customer Success, and Account Management while improving AI-assisted support tooling.