Top Support Engineer Jobs

Lead operations for IBM MQ environments to ensure availability, resilience, and performance. Drive incident response, disaster recovery, observability, automation, runbooks, and post-incident learning. Provide guidance to application teams, reduce operational toil through scripting and automation, and participate in a 24x7 follow-the-sun support model.

Provide technical frontline support for Enterprise and Pro users: investigate and reproduce issues, analyze logs/traces, debug code (Python/TypeScript), submit engineering tickets or ship fixes, own escalations, produce documentation and knowledge base, and collaborate with Engineering and Product to improve reliability and agent behavior.

The Photonics Support Engineer I provides technical support to customers, assists with product solutions, and collaborates with engineers. Responsibilities include troubleshooting, developing marketing materials, and participating in product development.

Provide global product support for CMP equipment: develop service procedures and BKMs, perform build & test and failure analysis, drive CAPA/FMECA activities, create technical documentation and training, partner with manufacturing, quality, and parts groups, and train/support field and customer engineers.

The Global Product Support Engineer develops procedures for servicing new products, collaborates with engineering and manufacturing, conducts failure analysis, and trains customer engineers, impacting product support activities.

This role provides escalation technical support for Applied Materials CMP tools, enhancing tool performance through remote and on-site assistance. Responsibilities include problem-solving, knowledge transfer, documentation, and customer presentations related to equipment issues.

Manage model launches and provider onboarding in an AI marketplace, focusing on integration, QA, and internal tooling improvements.

Provide application support and example code for embedded display and controller platforms; integrate third-party UI frameworks; assist customers with development, troubleshoot software/hardware issues, create instructional content, and collaborate with engineering on fixes and feature requests.

Provide application-focused support for embedded software platforms: build example code and demos, guide external developers on integration, diagnose issues, document solutions, and liaise with engineering to resolve customer problems and inform product backlogs.

Lead Developer responsible for the health and reliability of SaaS platforms, managing incident triage, problem management, and team leadership while implementing AI tools.

Provide high-level technical support for Arista products by troubleshooting hardware, software and cloud service issues, communicating with customers and development teams, reproducing problems in lab environments, documenting recurring issues, and recommending corrective actions to improve product quality and customer satisfaction.

The Cyber Defence Production Support Engineer is responsible for maintaining cybersecurity applications, troubleshooting issues, supporting audits, and managing incident responses. They ensure tools are secure and perform optimally while documenting processes and engaging with IT teams and vendors.

The Senior Application Support Engineer will resolve application issues, manage support tickets, and communicate with customers effectively. Key tasks include collaborating with the team, suggesting improvements, and providing 24/7 support.

As a Software Support Engineer, you will troubleshoot and resolve complex issues related to Ubuntu and open source technologies, collaborate with teams, and contribute to community development.

Serve as SME for FIX connectivity, trade flows, and core applications; manage incidents, troubleshoot production issues across order routing and trade capture, support AWS/Kubernetes environments, perform root-cause analysis, automate improvements, and collaborate with brokers, traders, development, and infrastructure teams in a 24/7 follow-the-sun support model.

Serve as front-line technical contact: manage support ticket queue, troubleshoot and debug customer issues (APIs, logs, SQL), document solutions, advocate for customers in product meetings, and collaborate with Revenue, Product, and Engineering to improve the payments platform.

Provide remote technical support for OneStream and other financial management applications, triage and resolve product/configuration issues, submit bugs, update knowledge base, collaborate across teams, and maintain strong customer relationships during Pacific Time business hours.

Provide advanced multi-platform (Windows, macOS, mobile) end-user support, troubleshoot and escalate complex issues, maintain office IT infrastructure and video conferencing, act as technical liaison on projects, create documentation, mentor junior staff, and provide regional onsite support (Houston) with occasional travel.

Provide field and remote technical support for complex electro-mechanical semiconductor equipment: diagnose, troubleshoot and repair system-level issues, manage RMAs, prepare field reports, coordinate with installation and systems engineering, support customer demos/projects, capture and reuse knowledge, and maintain customer satisfaction. Travel ~20% after training.

Provide field and phone-based troubleshooting, diagnosis, and repair of complex electro-mechanical semiconductor equipment; coordinate with customers to minimize downtime; handle RMAs; prepare field service reports; support installations and demos; capture and share knowledge. Travel ~20% after training.

Provide on-site and remote technical support, diagnose and repair complex electro-mechanical semiconductor equipment, manage RMA processes, prepare field service reports, coordinate with installation and engineering teams, and maintain customer satisfaction with ~20% travel after training.

Provide technical support and troubleshooting for industrial sensing products, create documentation and training, collaborate with Engineering, Quality, Manufacturing and Sales to resolve issues, implement corrective actions, and inform product development from customer interactions.

Provide technical support for Sunbird DCIM web solutions: reproduce and troubleshoot field issues, create corrective scripts/procedures, document and transfer knowledge, and lead internal and customer-facing calls.

Serve as the onsite owner of a Locus robotic fleet at a customer site: monitor system health, troubleshoot and repair robots, optimize workflows to meet KPIs, run validation and performance tests, analyze operational data, and liaise between customer operations and internal teams to improve deployments and documentation.

Provide hands-on, on-site IT support in a manufacturing environment: deploy and maintain computers and devices, troubleshoot hardware/software, manage inventory and asset records, coordinate shipments and warranties, support meeting rooms and collaboration spaces, and train users on common IT tools.