Vichara is a Financial Services focused products and services firm headquartered in NY and building systems for some of the largest i-banks and hedge funds in the world.
Job DescriptionPrimary Responsibilities
- Hands-on day-to-day user application support
- Ensuring issues are addressed within specified SLA timeframes
- Troubleshooting issues and working with others to ensure root causes are identified and remediated
- Establishing and maintaining key relationships with business stakeholders
- Communicating with external vendors and Fund Administrators when issues arise
- Proactively monitoring system activities (jobs, machine resources etc.) to ensure smooth operation
- Identify recurring production support items and executing on recommended automations/validations/health checks to eliminate these issues
- Maintaining application, server and environment configurations
- Enforcing data, security, application, integration and operational standards and policies
- Working closely with the GTS engineering team in transitioning new systems or upgrades to the production environment
- Documenting issues and resolutions in Confluence knowledge base
Professional Experience
- Minimum 4 years of relevant IT experience in customer service or helpdesk/application support required
- Strong experience providing end-user/business-facing white glove support
- Self-motivated and interested in understanding business user needs to drive efficiency and a culture of continuous improvement
- Experience with application administration (monitoring, managing system configuration and working with infrastructure/development teams)
- Prior experience in financial services preferred (especially credit & private equity)
- Experience working with multiple application and staffing vendors
- Excellent communication, collaboration and interpersonal skills
- Ability to proactively identify issues and work with delivery teams to mitigate risks
- Capable of driving vendors to deliver against goals in difficult situations (limited resources, tight timelines, small budgets)
- Understanding of fund and portfolio management business practices and processes, including knowledge of alternative asset fund raising, accounting practices and legal entity/partnership concepts highly desirable
Skills Required
- Minimum 4 years of relevant IT experience in customer service, helpdesk, or application support
- Strong experience providing end-user or business-facing white-glove support
- Experience with application administration, including monitoring, system configuration, and collaboration with infrastructure or development teams
- Experience working with multiple application and staffing vendors
- Excellent communication, collaboration, and interpersonal skills
- Ability to proactively identify issues and work with delivery teams to mitigate risks
- Ability to drive vendors to deliver against goals despite limited resources, tight timelines, and small budgets
- Prior experience in financial services, especially credit and private equity
- Understanding of fund and portfolio management, alternative asset fundraising, accounting practices, and legal entity or partnership concepts
What We Do
Vichara Technologies is a niche technology services and solutions firm focused on solving complex Capital Markets challenges. Vichara’s solutions include valuation, analytics and risk management for fixed income asset classes with special focus on structured products (RMBS, CLO, CDO, CMBS/CRE, Whole Loans). vLens, our mortgage data platform allows for analysis of large mortgage data sets. Our philosophy is to provide most granular, accurate and timely analysis. Our clients take advantage of having insights before their competitors. We aim to provide exactly what you want and increase your productivity many folds by streamlining your investment process. Vichara also provides technology consulting, custom software development, system integration and infrastructure management services. Over the last decade, Vichara has built mission critical enterprise systems for securities trading, portfolio management, asset securitization, trading analytics, modeling, risk management, accounting and financial operations for many of the world’s leading financial institutions across the globe
