Top Support Engineer Jobs

Owns incident triage and resolution across the member app, clinical Care Hub, internal tools, and data pipelines. Responsibilities include reproducing issues, investigating logs and code, shipping durable fixes, prioritizing technical backlogs, writing runbooks, creating alerts and automations, and communicating with members and care teams. The role requires careful handling of protected health information and close collaboration within a remote engineering team.

Designs and extends Salesforce Health Cloud solutions, including custom Apex, Visualforce, Lightning Web Components, data models, integrations, and deployments. Collaborates with stakeholders and QA to deliver scalable solutions, troubleshoot defects, and support clients. Debugs JavaScript and Node.js services, web and mobile applications, and cross-stack issues involving AWS and containerized environments. Ensures relevant HL7 and HIPAA compliance while coordinating with engineering, product, DevOps, and India-based support teams.

Provide technical support for manufacturing software and factory automation systems in a high-volume electronics environment. Investigate production issues using SQL, logs, transaction histories, and system records; troubleshoot MES, EAP, WMS, equipment interfaces, and related applications; and collaborate with Production, Engineering, IT, developers, and vendors. Create SOPs, troubleshooting guides, manuals, and knowledge articles, participate in root cause analysis, and provide after-hours or on-call support for critical incidents.

Supports clinical applications through daily maintenance, troubleshooting, incident triage, access administration, monitoring, documentation, and issue escalation. Provides end-user assistance, communicates outages and resolutions, manages tickets, identifies recurring problems, and recommends application improvements. Collaborates with vendors, clients, development, operations, and client success teams. Also supports Active Directory, participates in an after-hours rotation, and contributes to process improvement. This remote role requires five or more years of healthcare help desk or application support experience.

Provides Level 1 and Level 2 IT support across hardware, software, access, collaboration, endpoint, and workplace services. Diagnoses and resolves employee technology issues, monitors digital experience signals, addresses recurring problems, creates knowledge documentation, identifies automation opportunities, and partners with technical teams on root-cause resolution. The role emphasizes first-contact resolution, employee experience, service ownership, ITSM process compliance, and continuous improvement.

Provides remote technical support for customer production, cleaning, data collection, and reporting systems. Troubleshoots issues, configures and programs PLC and HMI changes, documents resolutions, communicates with customers, follows change-control and safety procedures, and escalates complex or high-impact problems. The role requires developing proficiency in automation technologies and working scheduled 12-hour night shifts with rotating weekends.

Provides remote technical support for customer production, cleaning, data collection, and reporting systems. Troubleshoots issues, configures and implements approved PLC and HMI changes, documents resolutions, communicates with customers, follows change-control and safety procedures, and escalates complex or high-impact issues. The role requires developing proficiency in automation technologies while working scheduled 12-hour night shifts and rotating weekends.

Provides remote technical support for industrial automation systems used in production, cleaning, data collection, and reporting. Troubleshoots customer issues, configures and programs PLC and HMI changes, documents resolutions, communicates with customers, follows change-control and safety procedures, prioritizes cases, and escalates complex or high-impact problems. The role requires developing proficiency in automation technologies while working scheduled 12-hour night shifts and rotating weekends.

Provides Tier 1 and Tier 2 IT support while maintaining servers, network switches, firewalls, cabling, workstations, printers, and scanners. Responsibilities include Windows Server and Active Directory administration, network troubleshooting, workstation deployment, onboarding and offboarding support, inventory management, backup and patching, and assistance with security controls and audits. Requires hands-on infrastructure experience, strong communication, and the ability to lift equipment and work in tight spaces.

Provides high-touch, end-to-end IT support for Airbnb executives and Executive Business Partners. Troubleshoots endpoints, mobile devices, identity, connectivity, collaboration tools, AV, and workplace technology; coordinates complex issues across technical teams; prepares technology for leadership meetings, travel, and events; leads improvements, standards, documentation, mentoring, and executive support strategy. Requires after-hours coverage and occasional onsite, travel, event, or residential support.

Supports laboratory instruments, software, and networked systems in R&D and clinical environments. Responsibilities include instrument installation, qualification, maintenance, repairs, troubleshooting, network configuration, firewall and connectivity management, ServiceNow triage, documentation, IQ/OQ activities, and compliance with FDA/ISO requirements. Provides onsite and remote technical support, root-cause analysis, and guidance to team members.

Lead a hands-on application support team for a GCP-hosted payments platform. Own complex incident triage, root-cause analysis, monitoring, alerting, observability, post-incident reviews, and banking client escalations. Build Python and Bash automation, internal support tools, dashboards, and runbooks while investigating MySQL production data and microservice failures. Mentor junior analysts, define support processes and SLAs, coordinate global coverage, and partner with engineering and product to improve system supportability.

Support ML engineers running large-scale training and inference workloads across Kubernetes, cloud, and GPU infrastructure. Diagnose distributed PyTorch, CUDA, networking, storage, scheduling, performance, and reliability issues. Analyze observability data, guide customers through complex infrastructure problems, support production incidents, and improve platform reliability through automation, tooling, documentation, runbooks, and operational processes. The role partners closely with infrastructure, networking, and platform engineering teams in a hybrid office environment.

Provides onsite Tier III product support for deployed DoD software systems. Installs, configures, administers, monitors, tests, and troubleshoots Linux and Windows virtual machines, Java applications, web servers, and operational environments. Investigates field issues, supports releases, manages configurations, performs backup and recovery, documents procedures, coordinates with development teams, and serves as the primary technical interface with the customer.

Provide advanced technical support for GitLab’s largest customers, troubleshooting complex Linux, GitLab, CI/CD, infrastructure, and integration issues. Build customer relationships, resolve critical incidents, collaborate with Product, Development, Infrastructure, Customer Success, and Sales teams, create reusable support documentation, share knowledge, and participate in hiring. The role requires strong Linux systems expertise, scripting ability, debugging skills, and familiarity with Kubernetes and serverless technologies.

Serve as the technical front line for customers by troubleshooting web applications, integrations, APIs, and data issues. Reproduce and diagnose bugs, distinguish configuration problems from product defects, and partner with engineering to resolve issues. Monitor support channels, meet SLAs, maintain documentation, support onboarding, and identify recurring issues and product improvements. Investigate system behavior using logs, dashboards, and SQL while helping build the company’s support function.

Optimize and develop pump, abatement, and chiller equipment used in semiconductor manufacturing. Diagnose complex equipment issues, improve yield, quality, productivity, cost, and risk, and apply failure analysis, FMEA, 8D, SPC/FDC, automation, coding, machine learning, and JMP scripting. Coordinate equipment evaluations, develop procedures and action plans, manage bottleneck risks, and lead cross-functional implementation of equipment improvements.

Provides technical support for semiconductor test systems by troubleshooting field issues, diagnosing system and component faults, analyzing field performance, supporting installations and repairs, writing test plans and incident reports, developing documentation, training field service personnel, and serving as a technical liaison for customers and suppliers. The role requires domestic and international travel, cross-functional project participation, and onsite work in Lake Forest, California.

Provide technical customer support by triaging tickets, investigating logs, reproducing bugs, writing queries, and escalating issues to Engineering. Maintain SLAs, participate in on-call coverage, create runbooks and knowledge-base content, support integrations, communicate during incidents, and identify recurring customer pain. Partner with Engineering, Product, Customer Success, and Account Management while improving AI-assisted support tooling.

Supports Linux infrastructure and R&D researchers with a focus on cloud security. Responsibilities include cybersecurity compliance, cloud administration, automation, configuration management, patching, compute and storage deployment, container management, scripting, centralized infrastructure support, and research partnerships. The role provides hands-on onsite infrastructure support in Fort Collins and requires lifting up to 50 pounds.

Provides advanced onsite field engineering and network support for complex clients. Owns service activities, performs maintenance and low-complexity installations, troubleshoots client issues, identifies systemic problems, supports team members, and improves service reporting, documentation, and processes.

Administer and troubleshoot production applications, SFTP workflows, managed file transfers, and third-party integrations. Monitor file deliveries, investigate technical issues, support Azure DevOps deployments, and coordinate production releases with Platform Engineering. Gather requirements, manage vendor authentication and integration testing, and use GitHub and scripting to maintain applications. Ensure secure, reliable file delivery and communicate effectively with technical teams, business stakeholders, and vendors.

Provides advanced technical support for KLA semiconductor equipment when field teams cannot resolve issues. Troubleshoots complex hardware and software integration problems in wafer film and CD metrology systems, collaborates with specialists to restore equipment functionality, documents troubleshooting processes and technical findings, and prepares service reports and presentations. The role requires strong diagnostic and analytical skills, communication abilities, Microsoft Office proficiency, and potentially project management expertise.

Troubleshoot complex Linux, NVIDIA GPU, CUDA, Docker, virtualization, networking, hardware, and AI workload issues. Own escalated support tickets, assist clients and infrastructure suppliers, identify root causes, and collaborate with engineering teams. Build Python and Bash diagnostic tooling, create runbooks, improve monitoring and troubleshooting processes, and support supplier onboarding and machine management. The role is fully or mostly on-site in Los Angeles, with schedules covering Monday-Friday or Sunday-Thursday.

Investigate and resolve escalated infrastructure issues across Linux, hardware, networking, Docker, GPUs, CUDA, and virtualization environments. Manage supplier onboarding, troubleshoot GPU workloads and performance problems, support L1 overflow, create diagnostic automation with Python and Bash, and maintain runbooks and escalation documentation. Collaborate with engineering and support teams to address systemic infrastructure issues and communicate solutions clearly.