Top Support Engineer Jobs

The Oracle Support Developer oversees production environments, manages performance monitoring, responds to incidents, and supports CI/CD pipelines and DevOps practices.

Provide on-site customer support for semiconductor equipment installations, diagnostics, service and repair. Develop and optimize fabrication processes (PVD/CVD/ALD, etch, anneal, implant), design and analyze experiments (DOE, statistics), troubleshoot and perform root-cause analyses, compile technical reports, mentor junior staff, and liaise between customers and R&D to resolve complex process issues.

Provide on-site customer support and service for semiconductor equipment; develop and optimize dry etch and related processes; design experiments (DOE), analyze statistical data, perform root-cause analyses, troubleshoot complex process issues, lead projects and mentor junior engineers, and liaise with customers and R&D.

The Process Support Engineer guides semiconductor products from concept to qualification, providing customer support, troubleshooting, and performing complex analyses while collaborating with R&D and ensuring optimal tool performance.

The Process Support Engineer provides customer support, troubleshoots complex systems, collaborates on process development, and ensures equipment operational quality while analyzing data and performing root cause analyses.

Provide hands-on support for manufacturing engineers across production lines: process returned hardware, execute recovery activities, perform failure analysis, run experiments, update assembly instructions, support continuous improvement, train production staff, manage documentation and WIP tracking, and report manufacturing metrics. Flexible overtime and on-site production support required.

Provide end-to-end technical support and escalations for customers, troubleshoot and resolve issues, collaborate with R&D and product teams, maintain knowledge base, lead support improvements and internal readiness projects, and act as technical POC for VIP customers.

Act as primary technical partner for enterprise customers, troubleshoot complex issues across contact center platforms and integrations, coordinate escalations, leverage AI tools for insights, drive customer outcomes, share feedback with Product/AI teams, mentor peers, and shape AI-augmented support processes.

Lead strategic enterprise support for high-value customers, resolve critical escalations across CX platforms, drive AI-augmented support practices, mentor engineers, influence product direction, and ensure customer adoption, retention, and long-term success.

The Technology Support Engineer provides IT support by managing hardware, software, networking issues, and customer service for internal users. Responsibilities include troubleshooting, deploying technologies, and mentoring staff.

Provide Tier 2/3 IT support for Windows and macOS endpoints, administer Microsoft 365 services, troubleshoot networking (DNS, DHCP, VLANs, VPNs, firewalls), configure email security, maintain tickets/documentation, assist on IT projects and offer occasional after-hours/on-call client support.

Build and maintain support tools and systems, automate support processes, analyze support data, collaborate with product, development, QA, and support teams to diagnose and resolve customer issues, and continuously improve support tooling and processes.

Provide advanced technical support and troubleshooting for telephony, digital bots, API integrations, and core banking configurations. Triage tickets, perform limited overnight deployments, collaborate with Implementation, Engineering, and Customer Success, and contribute to internal documentation and SOPs.

Provide first- and second-level production support for Maven clients: troubleshoot Java/J2EE applications, resolve tickets, perform builds, migrations, code reviews, security scans, and coordinate with engineering, QA, and clients to meet SLAs.

Support and improve manufacturing and production processes for gas chromatography analyzers. Design assembly and test fixtures, perform failure analysis and root-cause investigations, submit change requests, update drawings, perform CAD modeling, and collaborate with Production, Quality, R&D, and Field Service to ensure product reliability and hazardous-area compliance.

Provide Tier 1/2 end-user support for desktops, laptops, mobile devices, AV systems, printers, and networking. Triage and resolve issues, manage ITSM ticket queues (ServiceNow), assist with hardware refreshes, deployments, onboarding/offboarding, and maintain documentation and runbooks. Collaborate with cross-location IT teams and recommend long-term fixes to reduce ticket volume.

Provide technical support for TruTops CAD/CAM software via phone and onsite visits, consult customers on system design and maintenance, troubleshoot software issues, report technical findings, liaise with engineers and programmers, work with minimal supervision, and travel up to 15% across North America (some international).

Provide frontline technical support for developer-facing productivity tools: troubleshoot incidents, automate support tooling, create runbooks and documentation, drive product and operational improvements, and partner with engineering and PM teams to improve developer experience and reduce friction.

Monitor PnP pipelines, perform proactive health checks, triage failures (infrastructure, UTF/Analyzer, mature pipeline logic), perform simple fixes, escalate complex issues to pipeline owners with logs/context, and collaborate with cross-functional teams to ensure correct trace tagging and measurement alignment.

Provide technical field support to pulp and paper customers by optimizing chemical treatment programs, troubleshooting equipment and process upsets, conducting testing and monitoring, analyzing operating data to recommend improvements, managing chemical inventories and deliveries, calibrating and maintaining feed systems and instrumentation, and preparing service reports while collaborating with account managers to drive customer satisfaction and retention.

Support and maintain software and systems for high-volume manufacturing and test equipment. Troubleshoot production issues in real time, optimize build/test software, and integrate directly on the factory floor as the subject matter expert to ensure reliable production and timely delivery to customers.

Lead software support for high-volume defense manufacturing: maintain and optimize build/test software, resolve production floor software issues in real time, integrate with hardware, and improve reliability of production and verification tools.

Provide technical support and maintain technology systems (hardware, software, networks, telecom). Respond to incidents, assist with implementations, inventory and license management, documentation, and user training.

Contract IT Support Engineer working with IT & Security to support endpoint, identity, network, and cloud security. Responsibilities include user onboarding, macOS fleet management, troubleshooting across Mac/Linux/Windows, Okta administration, ZScaler and DLP support, WAF and SIEM operations, scripting automation, and documenting runbooks in a SOC 1/2 and HITRUST-governed environment. Must reside in the U.S.

The Automation Support Engineer will design and support control systems, provide automation support, implement upgrades, and troubleshoot issues.