Top Support Engineer Jobs

Provide hands-on business application support, troubleshoot and resolve issues within SLAs, monitor systems, manage configurations, coordinate with vendors and engineering teams, identify automation opportunities, enforce operational standards, and document resolutions. The role requires strong stakeholder communication, application administration experience, and knowledge of financial services and fund management processes.

Engineer and sustain secure commercial cloud hosting environments, including provisioning, network infrastructure, software integration, migration, testing, monitoring, configuration management, and customer support. The role operates across PKI, IPsec, SDN, VPN, DNS, load balancing, intrusion detection, and other cybersecurity technologies while supporting enterprise-scale mission environments.

Coordinates customer projects after shipment, including commissioning, startup, warranty support, issue resolution, and post-installation activities. Leads cross-functional action plans, monitors project execution and customer satisfaction, prepares performance reports, and collaborates with customers, contractors, suppliers, and internal teams. Supports process improvements, product feedback, and successful delivery of customer initiatives. Requires domestic travel up to 25% of the time.

Provides hands-on support for hardware and software in an automotive test lab. Troubleshoots lab equipment and validation environments for infotainment systems, instrument clusters, HUDs, and other cockpit electronics. Maintains lab readiness, assists engineering and validation teams, investigates recurring issues, documents resolutions, and supports root-cause analysis.

Provides technical support for data services by troubleshooting access, quality, and availability issues; resolving customer tickets; documenting solutions; training users; monitoring service health; tracking support metrics; coordinating with technical teams; and supporting change management, escalation procedures, proactive monitoring, and new platform features.

Provide technical support to enterprise customers and sales teams by troubleshooting product and integration issues, resolving escalations, documenting solutions, and meeting service metrics. Collaborate with development and QA teams, contribute customer insights to product improvements, and support the Enterprise Browser across the customer journey. The role requires strong expertise in operating systems, networking, security tools, debugging, IT environments, and support platforms, plus fluency in Spanish.

Own and support an autonomous robotic fleet at a customer warehouse site. Monitor system health, optimize workflows and operational KPIs, troubleshoot and repair robots, conduct testing and validation, analyze throughput and utilization data, and provide actionable improvements. Serve as the liaison between customer operations and internal teams, contribute to product feedback, and develop standard operating procedures. The role requires daily onsite work, physical activity, and occasional lifting up to 50 pounds.

Provides technical support and consultation for SaaS customers through Slack, chat, and email. Troubleshoots APIs, integrations, workflows, networking, authentication, and security issues; builds and documents Tines workflows; and supports AI actions and agentic workflows. The role requires independent prioritization, escalation judgment, detailed handoffs, customer empathy, and collaboration across global support teams, including solo weekend coverage.

As a Support Engineer, you will provide high-level IT support, manage office hardware, conduct root cause analysis, and mentor team members for optimized performance.

Supports sales engagements through technical expertise, hardware integration, customer training, documentation, troubleshooting, product sustainment, and deployment support. The role serves as a subject matter expert on gimbal systems, collaborates with sales, engineering, and field service teams, gathers customer feedback, and supports demonstrations, deliveries, trade shows, and field exercises. Regular travel to customer sites is required, with onsite work at a CACI facility when not traveling.

Supports sales engagements through technical expertise, platform integration, customer training, documentation, demonstrations, product sustainment, troubleshooting, and field support. The role specializes in gimbal systems and unmanned platforms, collaborates with customers, account teams, field service, and engineering, and captures feedback for product improvements. Regular travel to customer sites, trade shows, and field exercises is required, with onsite work at a CACI facility when not traveling.

Own post-launch bugs, production issues, and enhancements for AI agents and related products. Investigate root causes across logs, code, conversation data, APIs, authentication, telephony, and integrations; implement and test fixes; support customers directly; guide frontline Support Engineers; and build internal tools that improve investigation and resolution speed.

Own production bugs, escalations, and enhancements for AI agent products. Investigate issues across logs, code, conversation data, telephony, integrations, authentication, APIs, and LLM prompting; implement, test, and ship fixes. Support customers directly, coordinate testing, guide frontline support engineers, build internal investigation tools, and relay feedback to Product while meeting SLAs.

Provide day-to-day IT support for a film and TV studio, including ticket triage, workstation imaging and enrollment, account provisioning, cloud VM troubleshooting, GPU and driver support, media transfer and storage tools, meeting rooms, vendor coordination, and documentation. The role requires macOS and Windows administration, cloud platform familiarity, and on-site availability in Los Angeles, with growth potential into infrastructure engineering.

Provide Tier 2 technical support by triaging, troubleshooting, escalating, and resolving client and internal requests. Diagnose root causes, develop workarounds, coordinate with engineering and product teams, improve support workflows, assess internal tooling, and apply software testing practices. The role requires API troubleshooting, monitoring and alerting experience, and strong communication in a healthcare technology environment.

Provide technical support to SaaS customers through Slack and Pylon, troubleshoot integration issues, write custom scripts, work with APIs, and collaborate with Customer Success, Product, and Engineering. Capture customer feedback, resolve technical challenges, improve support processes, and clearly explain complex technical information.

Supports and sustains existing electrical and mechanical product designs, updates drawings and bills of material, orders parts through ERP systems, tests equipment, and assists with field installation and preventive maintenance. The role includes product shipping, customer relationship management, quality-system compliance, continuous improvement, and occasional domestic or international travel. Physical work includes using mechanical and electrical tools and lifting up to 50 pounds.

Provides onsite and remote IT support across macOS and Windows environments. Responsibilities include deploying and managing devices, troubleshooting hardware, software, networks, and SaaS applications, maintaining collaboration systems and campus infrastructure, administering MDM platforms, supporting security best practices, managing assets and purchasing, and creating technical documentation. The role also assists with network deployments and IT planning for production, creative, and corporate teams.

Provides on-site deskside support for end-user computers, mobile devices, phones, video conferencing systems, printers, scanners, and meeting rooms. Handles incidents and service requests, performs device health checks, troubleshoots hardware and software, manages Windows devices through Active Directory and GPOs, and supports mobile device management, encryption, antivirus, and ticketing systems. Requires strong problem-solving, prioritization, SLA management, communication, and customer service skills.

Provide L2/L3 production support for SnapLogic integrations and data pipelines. Monitor jobs, interfaces, logs, alerts, and error queues; troubleshoot integration failures, APIs, data transformations, and performance issues. Conduct root cause analysis, implement corrective actions, support deployments and validations, manage incidents, and coordinate with business users, application teams, and vendors. Maintain documentation and runbooks while participating in on-call support.

Develop, deploy, maintain, and support enterprise business applications using Microsoft Access, VBA, Power Platform, .NET, and relational databases. Modernize legacy applications into web solutions, create Power Apps and workflows, publish Power BI reports, and develop database components such as views, stored procedures, packages, functions, and complex SQL queries. The role also supports AI-driven development and integration using Microsoft Foundry or Copilot.

Provides advanced desktop and end-user support, including troubleshooting hardware, software, operating systems, device deployment, onboarding, and user administration. Administers Microsoft Intune and endpoint lifecycle processes, supports access provisioning, and contributes to technology improvement projects. Develops basic automation, documentation, and knowledge resources while recommending improvements to workplace technology and support processes.

Provides technical support to customers by diagnosing hardware and software issues, resolving system problems, guiding users, maintaining system performance, conducting security checks and backups, documenting procedures, delivering training, and collaborating with cross-functional teams on root cause analysis and corrective actions.

Provides Level 3 escalation support for enterprise networking and AV-over-IP customers. Diagnoses complex switching, routing, wireless, multicast, protocol, hardware, and management-platform issues; reproduces problems in lab environments; validates fixes; documents solutions; and partners with Engineering and Product teams. The role also develops support materials, trains lower-tier teams, and delivers customer-facing technical guidance.

Provides hands-on L2/L3 production support for broadband networks, diagnosing complex connectivity, routing, performance, and service issues across access, aggregation, transport, IP, and customer-premises domains. Performs fault isolation, packet and telemetry analysis, incident ownership, root-cause investigations, change validation, vendor coordination, and operational documentation. Collaborates with NOC, engineering, architecture, and service teams to resolve incidents, improve monitoring, and enhance network stability.