Top Support Engineer Jobs

Provide technical application support across environments: install, configure, monitor, troubleshoot, manage job scheduling, certificates, alerts, and reporting. Coordinate with development teams and vendors, support testing and automation, and meet IT service-level expectations.

Provide Tier 1/2 cloud support for enterprise customers during East Coast business hours. Handle password resets, access provisioning, AWS Workspaces and VPN troubleshooting, IAM and SSO issues, initial cloud networking diagnostics, incident escalation, documentation, and knowledge-base contributions while collaborating with senior engineers to resolve complex incidents.

Lead systems engineering for next-generation Electronic Support Measures (ESM) systems: define and manage system requirements, architectures, trade studies, algorithm and DSP development, threat analysis, modeling/simulation, integration and test. Serve as functional manager hiring, developing, assigning, and evaluating team members while coordinating with program and product leads to meet program objectives and ensure technical performance and compliance.

Provide advanced, customer-facing technical support for Cynet's security platform: troubleshoot escalated issues, deploy and optimize solutions, analyze logs, collaborate with R&D/product teams, mentor Tier 1 engineers, maintain documentation, and influence product improvements.

Develop and support electronic support measures systems, overseeing systems engineering, modeling, performance evaluation, and threat analysis to meet complex design requirements.

The role involves developing Electronic Support Measures systems, leading engineering activities, conducting performance models and threat analysis, and managing system design and integration.

The Sr Avionics GSE Engineer will lead the design and development of ground support systems and ensure their integration with flight hardware, collaborating cross-functionally to ensure reliability and compliance for launch operations.

Provide advanced telecom and networking technical support: troubleshoot complex issues, perform packet analysis (Wireshark/PCAP), validate designs, lead deployments and customer engagements, mentor team members, produce documentation, handle escalations and on-call rotations, and assist pre-sales efforts.

Second-line technical support for enterprise customers: own escalations, troubleshoot edge AI platform hardware/network/software, reproduce bugs, coordinate with Engineering and Customer Success, maintain runbooks, and participate in on-call rotations.

Serve as the highest technical escalation for complex, high-severity incidents across edge hardware, networking, AI inference, and cloud infrastructure. Diagnose root causes at code, configuration, and infra levels, drive permanent fixes with Engineering, lead technical bridges with enterprise stakeholders, define troubleshooting frameworks and documentation, conduct post-incident reviews, and participate in on-call rotations.

Provide post-sales technical support and escalations for VAST storage products: troubleshoot and resolve customer issues, perform installs/upgrades/field services, manage feature requests/bugs, collaborate with engineering and account teams, and support adoption for file protocols, object storage (S3), and HPC use cases.

The Customer Support Engineer will handle technical issues, work closely with customers, perform field services, and advocate for account priorities while ensuring customer satisfaction.

As a Customer Support Engineer, you'll handle customer issues, develop solutions, and collaborate with teams on post-sales activities, ensuring customer satisfaction with VAST Data's AI infrastructure products.

Provide hands-on post-sales technical support and escalation management for VAST storage products. Troubleshoot Linux, networking, file systems, and scale-out NAS; perform installations, upgrades, and field services; submit/manage bugs and feature requests; collaborate with sales, professional services, and engineering to ensure customer adoption and SLAs. Travel (~20%) and occasional rotational weekend/holiday coverage required.

The IT Support Engineer provides first line support for technology, maintaining hardware and software systems, managing networks, and troubleshooting user issues.

The Application Support Engineer provides application support for complex technical issues, collaborates on projects, and develops leadership skills. Requires strong programming abilities.

Manage information needs, provide technical support for Web Services and .NET frameworks, advocate for clients, and handle technical issues.

The Partnership Support Engineer will handle integration issues, improve processes, build tools for diagnostics, and ensure reliability for partner integrations, APIs, and collaborations.

The Support Engineer resolves technical issues, manages customer inquiries, delivers software upgrades, and maintains service level agreements. They provide exceptional customer service and improve internal processes.

The Product Support Engineer will handle customer environments, resolve Hadoop and Spark issues, and ensure optimal performance during migrations and upgrades.

The Cloud Support Engineer will optimize cloud infrastructure in accordance with FedRAMP controls, manage identity and access systems, support incident response, and ensure compliance with data protection standards, among other responsibilities.

The Cloud Support Engineer will optimize cloud infrastructure, manage identity and access mechanisms, respond to incidents, and ensure data compliance with FedRAMP High controls.

As a Process Support Engineer III, you will guide products through their lifecycle, provide customer support, develop manufacturing processes for semiconductor chips, and troubleshoot process engineering issues.

As a Process Support Engineer, you'll guide products through their lifecycle, providing customer support and troubleshooting issues while working closely with R&D teams and customers on semiconductor manufacturing processes.

As an Enterprise Support Engineer, you will provide advanced technical support for enterprise customers, troubleshooting complex issues, advocating for customer needs, and collaborating cross-functionally to improve customer experience.