Top Support Engineer Jobs

Provide front-line global IT support for 2500+ endpoints (primarily Mac), troubleshoot hardware/software/network issues, manage SaaS and hardware asset lifecycles, onboard/offboard users, administer AV systems and video-conference rooms, create knowledge content, train new hires, handle escalations and liaise with systems and network teams.

Support and modernize clients' cloud IT infrastructures by provisioning VMs, networks, and storage using AWS and IaC (Terraform/CloudFormation). Manage CI/CD pipelines, perform Linux and Windows systems administration, use version control, automate deployments, and collaborate with cloud architects. Maintain secure DoD information systems and meet TS/SCI clearance and certification requirements.

Provide first- and second-level on-site VoIP and network support for DFW clients: troubleshoot SIP trunks, PBX registration, call quality (MOS, jitter, latency, packet loss), routers, switches, and WiFi; run diagnostics (SIP traces, pings, traceroutes); provision phones and SIP configs; manage tickets, meet SLAs, document steps, and escalate complex issues to senior engineers.

Provide customer-facing software support for Applied Materials equipment: investigate and resolve software issues, manage tickets, create/test software change notifications and documentation, participate in design and testing reviews, and mentor junior engineers. Communicate status to stakeholders and align work with group objectives.

Provide advanced technical support and escalation ownership for Morpheus Enterprise and VM Essentials across on‑prem, hybrid, and cloud environments. Troubleshoot virtualization, compute, storage, networking, and automation issues; drive RCA and resolution aligned to SLAs; assist PoCs; document best practices; collaborate with Product and Engineering; mentor support staff and influence product roadmap.

Serve as the primary technical advocate for strategic enterprise customers, resolving complex cloud and Azure integration issues, building telemetry dashboards, guiding database customizations and operational best practices, managing high-priority support cases, and collaborating with engineering and architecture teams to improve stability and performance.

Support Cross Belt Sorter (SCS) controls during site launches and hyper care. Troubleshoot incidents on-site and remotely, perform root-cause analysis, liaise between customers and service center, write incident reports, and help stabilize high-throughput automated systems while prioritizing safety and fast recovery.

Provide onsite IT support as the first contact for technical issues; maintain and configure workstations, printers, mobile devices, and network hardware; manage Active Directory and Office 365 accounts; image, ship, and recover equipment; install hardware; produce documentation and end-user training; participate in on-call rotations.

Provide field service and technical support for KLA PCB/Orbotech systems: commission systems, diagnose and repair pneumatic, vacuum, AC/DC electronic and computer issues to component level, perform preventative maintenance, complete field reports, maintain customer relationships, and travel extensively (50-60%).

Provide front-line and advanced application support for a cloud-hosted loan management platform: triage and resolve incidents, troubleshoot .NET/C# applications and SQL Server data issues, investigate browser and Azure environment problems, use Azure DevOps for tracking, escalate complex defects, validate fixes, assist releases, and maintain support documentation and runbooks while collaborating with product and engineering teams.

Own customer support tickets end-to-end for a card-issuing platform: triage, debug production APIs and authorizer behavior, query Snowflake, check Grafana/Loki, use internal tooling (Retool, Metabase), surface recurring issues to Product/Engineering, maintain SLAs and knowledgebase (Notion), and build/update internal tools.

Provide advanced technical support for NVIDIA InfiniBand, NVLink and GPU-based HPC/AI infrastructure. Troubleshoot installations, networking and interoperability issues on multi-distro Linux, reproduce and resolve customer problems, use packet analysis and cluster tools, and collaborate with engineering, marketing, and support teams to improve processes and documentation.

Provide Tier 3 provisioning, maintenance and troubleshooting of broadband network infrastructure (Juniper, Ciena, Accedian, Nokia). Perform RFC2544 testing, RCA, config backups, upgrades, MOPs/RFCs, and participate in on-call rotation to ensure service quality and monitoring.

Lead operations for IBM MQ environments to ensure availability, resilience, and performance. Drive incident response, disaster recovery, observability, automation, runbooks, and post-incident learning. Provide guidance to application teams, reduce operational toil through scripting and automation, and participate in a 24x7 follow-the-sun support model.

Provide technical frontline support for Enterprise and Pro users: investigate and reproduce issues, analyze logs/traces, debug code (Python/TypeScript), submit engineering tickets or ship fixes, own escalations, produce documentation and knowledge base, and collaborate with Engineering and Product to improve reliability and agent behavior.

The Photonics Support Engineer I provides technical support to customers, assists with product solutions, and collaborates with engineers. Responsibilities include troubleshooting, developing marketing materials, and participating in product development.

Provide global product support for CMP equipment: develop service procedures and BKMs, perform build & test and failure analysis, drive CAPA/FMECA activities, create technical documentation and training, partner with manufacturing, quality, and parts groups, and train/support field and customer engineers.

As a Process Support Engineer III, you will support product lifecycle, perform complex troubleshooting, analyze data, and communicate with customers for process development.

The Global Product Support Engineer develops procedures for servicing new products, collaborates with engineering and manufacturing, conducts failure analysis, and trains customer engineers, impacting product support activities.

This role provides escalation technical support for Applied Materials CMP tools, enhancing tool performance through remote and on-site assistance. Responsibilities include problem-solving, knowledge transfer, documentation, and customer presentations related to equipment issues.

Manage model launches and provider onboarding in an AI marketplace, focusing on integration, QA, and internal tooling improvements.

Provide application support and example code for embedded display and controller platforms; integrate third-party UI frameworks; assist customers with development, troubleshoot software/hardware issues, create instructional content, and collaborate with engineering on fixes and feature requests.

Provide application-focused support for embedded software platforms: build example code and demos, guide external developers on integration, diagnose issues, document solutions, and liaise with engineering to resolve customer problems and inform product backlogs.

Lead Developer responsible for the health and reliability of SaaS platforms, managing incident triage, problem management, and team leadership while implementing AI tools.

Provide high-level technical support for Arista products by troubleshooting hardware, software and cloud service issues, communicating with customers and development teams, reproducing problems in lab environments, documenting recurring issues, and recommending corrective actions to improve product quality and customer satisfaction.