Top Support Engineer Jobs

Provides hands-on technical support and training across regional clinics. Monitors Tier 1 vendor tickets, identifies recurring issues, supports Citrix, Dragon, telemedicine, wireless, conferencing, and printing technologies, and coordinates clinic technology projects. Builds relationships with clinic managers, manages problem resolution, documents issues, supports onboarding and application access, and communicates with vendors and corporate IT. Regional travel is required.

Leads a software support team responsible for production reliability, defect triage, code maintenance, deployments, vulnerability remediation, testing, and operational response. Develops and reviews code, coordinates Agile delivery, monitors production concerns, communicates risks, and partners with engineering, infrastructure, IT, QA, product, and customer experience teams to maintain secure, supportable digital learning applications.

Provides frontline Tier 1 and Tier 2 IT support for employees in-office and worldwide. Troubleshoots hardware, software, networks, collaboration tools, conference room technology, and user access issues. Supports onboarding, offboarding, inventory, equipment deployment, vendor repairs, and executive stakeholders. Maintains AV systems and contributes to infrastructure improvements and self-service documentation. Requires on-site work five days weekly, on-call participation, weekend support, and 10% travel.

Provides technical support for EOS industrial 3D printing equipment, assisting customers and Field Service Engineers with troubleshooting, escalations, machine upgrades, service documentation, and training. The role analyzes service cases, identifies recurring issues, creates self-help resources, coordinates technician dispatch, and shares technical knowledge across the organization. Customer-site travel may be required. Experience with industrial equipment, electrical engineering technology, additive manufacturing software, industrial lasers, and motion systems is valuable.

Provides technical support for aerospace component overhauls, develops repair schemes and processes for customer and FAA-DER approval, creates CAD data, coordinates prototypes and vendors, incorporates repairs into shop procedures, and maintains travelers, process flow charts, and reports. The role also collaborates with machine shop, quality, and purchasing teams on new component orders.

Leads service delivery, support, implementation, and production stability for wealth management applications. Manages global engineering teams, vendors, incidents, changes, releases, technical initiatives, risk, compliance, and continuous improvement. Partners with business and technology stakeholders on system design, prioritization, budgets, metrics, and operational performance. Provides technical guidance, coaching, staffing input, and performance management while supporting critical production issues, including on-call coverage.

Own complex, high-priority technical escalations from intake through resolution. Diagnose Zoom customer issues using logs, packet captures, SIP traces, and other tools; collaborate with engineering on fixes and workarounds; lead critical incident meetings; communicate with technical and executive stakeholders; document resolutions; provide customer feedback; and mentor Tier 2 support teams.

Supports multidisciplinary project engineering and execution by coordinating submittals, RFIs, design reviews, technical documentation, NCRs, action items, and deliverables. The role interfaces with engineers, designers, subcontractors, vendors, and project stakeholders; identifies design conflicts and scope impacts; maintains project records and document control systems; and monitors engineering activities to support schedule, quality, constructability, and compliance requirements.

Supports advanced semiconductor inspection equipment at customer manufacturing sites. Troubleshoots, diagnoses, repairs, and maintains sophisticated electrical, electronic, electro-mechanical, and mechanical systems. Performs installations, upgrades, and modifications; partners with customers to improve performance and reduce downtime; documents service activities; supports service teams; prepares reports and quotations; and collaborates with engineering on recurring issues.

Own complex AI initiatives from architecture through production, including model selection, RAG and agentic pipelines, prompt and tooling design, safety guardrails, governance, and telemetry-based validation. Drive roadmaps, release plans, stakeholder alignment, and customer supportability while partnering with applied science and engineering teams. Serve as a trusted technical expert translating complex AI concepts into customer and business outcomes.

Provide end-to-end IT support, including employee onboarding and offboarding, account and access administration, device provisioning, ticket queue management, hardware and software troubleshooting, office technology support, asset management, documentation, and process automation. Maintain cloud services, MDM, identity systems, security controls, and service-level agreements while supporting employees in a fully in-office environment.

Provides proactive and reactive technical support for enterprise customers using NICE and related platforms. Responsibilities include incident and problem management, advanced troubleshooting, root-cause analysis, change and release implementation, monitoring, access provisioning, compliance and audit support, customer governance, documentation, project support, and operational reporting. The role also mentors engineers and drives preventive maintenance and continuous improvement.

Provide technical product support via email and phone, troubleshoot and root-cause customer issues, explain technical concepts clearly, recommend best practices, collaborate with Engineering and Product teams to resolve complex problems, manage multiple requests with high quality and responsiveness, and continuously learn new product features and technologies.

Provide front-line technical support for a B2B SaaS lead-tracking platform: troubleshoot HTML/JavaScript, integrations (Zapier, CRMs), analytics and attribution, escalate bugs to engineering, document solutions, and improve knowledge base and SOPs to drive customer success.

Happiness Engineers at Automattic provide customer support via email and chat, improve customer experiences, and advocate for clients. They require strong technical skills, especially in WordPress and WooCommerce, along with exceptional communication and initiative.

Provides overnight technical support across Windows, Linux, cloud, virtual infrastructure, networks, and customer environments. Monitors systems, responds to incidents, performs patching and scheduled maintenance, manages accounts and resources, troubleshoots VMware and network issues, validates backups, and documents shift handoffs. The role requires independent work, customer communication, change-management adherence, and escalation of unresolved issues to appropriate technical teams.

Own Support Operations effectiveness through metrics, dashboards, AI-powered support tooling, automation, experimentation, and process improvement. The role manages support KPIs, operates AI agents and routing tools, partners with Product, Engineering, and Data Science on new use cases, leads cross-functional productivity initiatives, and develops workflows, documentation, runbooks, SLIs, and SLOs. The position is hybrid in Mountain View, requiring four office days weekly.

Leads post-release defect triage, root-cause analysis, field issue reproduction, and full-spectrum QA for Android applications, web dashboards, and POS APIs. Performs automated, manual, regression, performance, and load testing; monitors observability platforms; develops diagnostic tooling; documents technical findings; and participates in on-call incident management. Collaborates with support, product, cloud, SRE, Android, and release teams to improve production reliability.

Provides electrical and instrumentation and controls engineering support for nuclear power plant systems. Resolves emergent engineering issues, supports operability evaluations, post-work testing, troubleshooting, root cause analysis, testing procedures, minor design modifications, plant walkdowns, and operating challenges. Coordinates projects, interprets complex technical issues, prepares recommendations, and supports safe, reliable plant operations.

The Technical Support Engineer will provide exceptional customer support for YugabyteDB, diagnose issues, document findings, and collaborate with engineering. The role requires bilingual skills, technical background, familiarity with Linux, and a proactive approach to problem-solving, especially during weekends.

Own and resolve technical support tickets for developer and security customers through Zendesk, Slack, and Discord. Troubleshoot GitHub, CLI, API, webhook, JSON, and CI/CD integration issues; reproduce bugs and provide engineering-ready escalations. Create runbooks, troubleshooting guides, and macros, identify recurring issues, support product improvements, and participate in regional, weekend, and holiday on-call rotations.

Leads technical support projects and expert teams across the CIS region, oversees field actions and regulatory compliance, develops and certifies partner engineers, troubleshoots medical ventilation systems, delivers technical training, and collaborates with commercial and product teams. The role requires international travel of up to 30% and can be based anywhere in Europe.

Provides technical support for EasyPost’s GlobalShip enterprise shipping solution. Responsibilities include client configuration, troubleshooting, customer follow-up, minor software and database adjustments, software testing and deployment, issue escalation, and coordination with support and integration teams. The role requires managing multiple support issues, communicating effectively with customers and internal teams, and adapting to new technologies. Travel is required occasionally, and the position may be remote or hybrid.

Supports systems engineering activities for aerospace and defense platforms. Reviews inspection reports, analyzes and formats engineering data, prepares test documentation, processes change control documents, and supports Material Review Board dispositions. Participates in research and development, test development, proposal support, technical specification interpretation, and meetings. Collaborates with suppliers, designers, safety and tooling engineers, and management while contributing to system modernization projects.

Leads architecture, development, and maintenance of reusable Python software platforms for automated electronic test systems and Ground Support Equipment. Designs asynchronous frameworks for instrument control, sequencing, scheduling, data acquisition, monitoring, and error handling. Integrates hardware, enterprise engineering systems, and production test environments while improving reliability and scalability. Provides technical leadership, mentorship, root-cause analysis, and software engineering best practices across multidisciplinary teams.