Top Support Engineer Jobs

Provide technical frontline support for Enterprise and Pro users: investigate and reproduce issues, analyze logs/traces, debug code (Python/TypeScript), submit engineering tickets or ship fixes, own escalations, produce documentation and knowledge base, and collaborate with Engineering and Product to improve reliability and agent behavior.

The Photonics Support Engineer I provides technical support to customers, assists with product solutions, and collaborates with engineers. Responsibilities include troubleshooting, developing marketing materials, and participating in product development.

The Senior Support Engineer leads technical resolutions for enterprise accounts, manages operational workflows, and builds the support knowledge base in identity security.

As a Software Support Engineer, you will troubleshoot and resolve complex issues related to Ubuntu and open source technologies, collaborate with teams, and contribute to community development.

The role involves providing application support, monitoring production application services, handling incident resolution, and implementing process improvements through automation.

The Global Product Support Engineer develops procedures for servicing new products, collaborates with engineering and manufacturing, conducts failure analysis, and trains customer engineers, impacting product support activities.

The Senior Application Support Engineer will resolve application issues, manage support tickets, and communicate with customers effectively. Key tasks include collaborating with the team, suggesting improvements, and providing 24/7 support.

The Cyber Defence Production Support Engineer is responsible for maintaining cybersecurity applications, troubleshooting issues, supporting audits, and managing incident responses. They ensure tools are secure and perform optimally while documenting processes and engaging with IT teams and vendors.

As a senior support engineer, you will troubleshoot complex customer issues, guide technical users, and improve support operations through automation while collaborating across teams.

The Junior L1 Genesys Support Engineer will handle client inquiries, perform troubleshooting, create tickets, and implement fixes within SLA in a remote role. Spanish proficiency is essential.

Serve as SME for FIX connectivity, trade flows, and core applications; manage incidents, troubleshoot production issues across order routing and trade capture, support AWS/Kubernetes environments, perform root-cause analysis, automate improvements, and collaborate with brokers, traders, development, and infrastructure teams in a 24/7 follow-the-sun support model.

As a Senior Software Engineer, you will provide application support, troubleshoot issues, maintain software, and perform upgrades while ensuring system stability.

Contract IT Support Engineer working with IT & Security to support endpoint, identity, network, and cloud security. Responsibilities include user onboarding, macOS fleet management, troubleshooting across Mac/Linux/Windows, Okta administration, ZScaler and DLP support, WAF and SIEM operations, scripting automation, and documenting runbooks in a SOC 1/2 and HITRUST-governed environment. Must reside in the U.S.

Provide escalated hands-on IT support, troubleshoot networking and security issues, manage SLAs and ticket queues, administer cloud platforms and identity systems (Okta, SSO/SCIM), support endpoints and MDM, own incidents and projects end-to-end, and improve processes while communicating with technical and non-technical stakeholders.

Operate, monitor, troubleshoot, and optimize global network infrastructure across datacenters and telco partners. Diagnose complex network incidents, drive root-cause analysis, implement long-term fixes, document configurations and procedures, coordinate cross-team remediation, and support network architecture, routing, and peering for LAN/WAN/wireless environments.

Provide first-line technical support via Slack, email, and in-app chat; troubleshoot logs, APIs, and data mappings; reproduce and document bugs for engineering; write internal and customer help articles; track recurring issues and collaborate with product and engineering to resolve them. In-person role with early hours to support East Coast customers.

Provide on-site IT consultation and technical support for faculty, staff, students, and campus events. Install, configure, and troubleshoot computers, OSs, peripherals, network devices, telephones, and AV systems; support Windows, macOS, Linux, web conferencing, streaming, and event capture. Triage tickets, escalate complex issues, maintain documentation, mentor student staff, and collaborate with engineers and SMEs to implement long-term solutions.

Develop and manage systems-level requirements for Electronic Support Measures. Perform system design, analysis, testing, and collaborate within engineering teams.

Lead Developer responsible for the health and reliability of SaaS platforms, managing incident triage, problem management, and team leadership while implementing AI tools.

The Customer Support Engineer diagnoses and resolves product issues, collaborates with teams for improvements, and ensures customer success through timely resolutions and technical expertise.

As a Support Engineer I, you'll provide tier 1 support, troubleshoot IT issues, manage service requests, and ensure customer satisfaction on-site in Dallas.

As a Support Engineer II, you'll troubleshoot complex technical issues, mentor Tier 1 staff, manage ticket triage, and document processes to enhance support operations.

The Oracle Support Developer oversees production environments, manages performance monitoring, responds to incidents, and supports CI/CD pipelines and DevOps practices.

Provide technical support for the Somnoware Platform, troubleshoot issues, ensure operational quality at customer sites, and create documentation. Support healthcare IT related to patient care and contribute to team training.

As a Process Support Engineer II, you will troubleshoot complex systems, provide customer support, and ensure operational quality through installations and diagnoses in semiconductor manufacturing.