The Role
Provide end-to-end IT support, including employee onboarding and offboarding, account and access administration, device provisioning, ticket queue management, hardware and software troubleshooting, office technology support, asset management, documentation, and process automation. Maintain cloud services, MDM, identity systems, security controls, and service-level agreements while supporting employees in a fully in-office environment.
Summary Generated by Built In
We are a growing information technology company that offers its employees a culture of success, the chance to work on revolutionary federal IT infrastructure, and the opportunity to grow alongside cutting-edge technology that is reshaping the industry. We are seeking forward-thinking candidates that have strong experience in operational support and can help take to the next level in a proactive stance.
Chameleon Integrated Services has expertise in operations management, quality systems, data operations and cybersecurity. We secure some of the most sensitive data for the Department of Defense and for other U.S. federal government agencies. We are known for the great care we take with clients and employees, and we believe in promoting from within.
We offer a Full Benefits package including:
IT Support Engineer
Scale is looking to grow our IT team! We are looking for someone who is excited by the opportunity to be part of a fast-paced environment that pushes you to learn while doing. This role needs to be great with people and strongly focused on learning and executing. Ideally you have been the sole IT person at a startup before and are excited to be an early member of the team here at Scale. You focus on patterns and don't like doing the same thing twice. Your goal in this position is making people happy while creating simple and repeatable solutions for all!
This position pays $58/HR.You will handle:Onboarding
We are a growing information technology company that offers its employees a culture of success, the chance to work on revolutionary federal IT infrastructure, and the opportunity to grow alongside cutting-edge technology that is reshaping the industry. We are seeking forward-thinking candidates that have strong experience in operational support and can help take to the next level in a proactive stance.
Chameleon Integrated Services has expertise in operations management, quality systems, data operations and cybersecurity. We secure some of the most sensitive data for the Department of Defense and for other U.S. federal government agencies. We are known for the great care we take with clients and employees, and we believe in promoting from within.
We offer a Full Benefits package including:
- Competitive Employee Health Insurance options including dental
- 100% company paid vision plan
- 401K plan with generous company match and no vesting period
- 100% company paid life insurance
- 100% company paid long and short-term disability insurance
- Training allowance
- PTO and more
IT Support Engineer
Scale is looking to grow our IT team! We are looking for someone who is excited by the opportunity to be part of a fast-paced environment that pushes you to learn while doing. This role needs to be great with people and strongly focused on learning and executing. Ideally you have been the sole IT person at a startup before and are excited to be an early member of the team here at Scale. You focus on patterns and don't like doing the same thing twice. Your goal in this position is making people happy while creating simple and repeatable solutions for all!
This position pays $58/HR.You will handle:Onboarding
- Own the end-to-end new hire experience: coordinate with People Ops ahead of start dates, provision laptops and peripherals, and ensure every new hire is productive on day one.
- Create accounts and assign role-based access across our identity and SaaS stack (Okta, Google Workspace, Slack, Jira/Confluence, Zoom, Microsoft Entra ID/M365).
- Enroll and configure devices (Mac and Windows) in MDM with required security baselines before handoff.
- Lead new hire IT orientations, covering security expectations, core tools, and how to get help.
- Execute timely, security-critical offboarding: suspend accounts, revoke access and sessions, and reclaim licenses on the employee's last day.
- Recover, wipe, and re-inventory hardware; coordinate remote returns for distributed employees on the last day.
- Maintain auditable onboarding/offboarding checklists to support security and compliance reviews (e.g., SOC 2 access controls).
- Own the day-to-day IT ticket queue in Jira Service Management: triage, prioritize, and resolve or dispatch every incoming request.
- Meet first-response and resolution SLAs; keep requesters informed and tickets updated until closure.
- Escalate appropriately with clear context and reproduction steps.
- Analyze ticket trends to find recurring issues, then eliminate them through documentation, self-service, or automation.
- Build and maintain knowledge base articles for both end users and the IT team.
- Provide help desk support to all employees across hardware, software, AV, and access issues.
- Maintain and support office technology (printers, Zoom Rooms, room schedulers, and more).
- Own IT asset management with accurate, actionable records of all equipment through its lifecycle.
- Administer and integrate cloud services (Google Workspace, Microsoft Entra ID/M365, Slack, Okta, Jira, Confluence, Zoom, and more).
- Promote IT best practices and constantly ask: "How can I make things better?"
- Be in-office 100% of the time.
- 3+ years of corporate IT experience, including hands-on onboarding/offboarding ownership at scale.
- Deep understanding of computer fundamentals and troubleshooting: hardware and software (Mac, Windows) and cloud technologies (Google Workspace, Slack, Zoom, Okta, Microsoft Entra ID/M365).
- Experience running a ticket queue in Jira Service Management or a similar ITSM tool, with a track record of meeting SLAs.
- Familiarity with identity/access management (Okta SSO, SCIM provisioning) and MDM for Mac and Windows fleets.
- A positive attitude and excitement for building new processes and policies for a rapidly growing organization.
- Experience supporting remote teams and multiple global offices using tools like Slack and Zoom.
- A security- and compliance-focused mindset.
Skills Required
- 3+ years of corporate IT experience, including hands-on ownership of onboarding and offboarding at scale
- Strong understanding of computer hardware, software, Mac, Windows, and cloud technology troubleshooting
- Experience managing a ticket queue in Jira Service Management or a similar ITSM tool while meeting SLAs
- Familiarity with identity and access management, including Okta SSO and SCIM provisioning
- Familiarity with MDM for Mac and Windows device fleets
- Positive attitude and enthusiasm for building processes and policies in a rapidly growing organization
- Experience supporting remote teams and multiple global offices using tools such as Slack and Zoom
- Security- and compliance-focused mindset
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The Company
What We Do
Chameleon Integrated Services is an information technology company offering requirements management services.
