Top Support Engineer Jobs

Provide technical customer support through tickets, troubleshoot product issues and bugs, offer developer guidance, maintain the knowledge base, communicate outages, and escalate bugs to Engineering. The role requires efficient ticket triage, productivity tracking, strong communication, autonomous problem-solving, and collaboration with global support teams. It follows a Saturday-Wednesday schedule with in-office work on Mondays and Wednesdays in Foster City, California.

Supports Airbus A220 production flight-test operations by coordinating Production, Quality, Engineering, Flight Test, and technical teams. Responsibilities include screening flight-test requests, verifying aircraft configurations, tracking technical and quality issues, maintaining technical databases, coordinating aircraft documentation and tools, supporting anomaly resolution, managing test logistics, distributing technical updates, and driving continuous improvement. The role requires aircraft systems knowledge, technical troubleshooting experience, engineering education, and 10–20% domestic and international travel.

Investigates complex production incidents through logs, traces, database queries, and source code; performs root cause analysis, documents bugs, recommends fixes, and coordinates resolution with engineering teams. Leads major incident response, observability improvements, runbook and knowledge management, L1 training, automation development using Python, and operational readiness for new products in a cloud-native environment.

Provides onsite IT support for executives, VIP users, corporate offices, conference rooms, and workplace technology. Responsibilities include troubleshooting devices, applications, networking, AV and conferencing systems; managing Microsoft 365, Intune, Entra ID, Azure infrastructure, endpoint compliance, and device lifecycles; supporting meetings and events; resolving tickets within SLAs; maintaining assets and documentation; and coordinating with global infrastructure, cloud, security, and digital workplace teams.

Supports internal and customer-facing web and mobile applications by monitoring performance, troubleshooting incidents, resolving root causes, executing database queries, maintaining Azure-based production environments, and supporting releases. Partners with engineering, cloud, database, network, and infrastructure teams. Maintains Azure DevOps pipelines, contributes to Agile delivery, develops support reporting, analyzes operational trends, and recommends automation and process improvements.

Triage incoming support cases, lead short discovery calls, gather logs/screenshots/configuration, write clear handoffs for senior engineers, resolve straightforward product questions and repeatable implementation tasks, maintain ticket hygiene and SLAs, and improve runbooks and intake processes.

Provides post-sales technical support for Telestream’s DIVA content management and video archive platform. Troubleshoots software, databases, storage, tape libraries, cloud systems, networks, integrations, and media workflows across Windows and Linux environments. Manages customer cases, SLAs, escalations, documentation, and engineering collaboration using Salesforce, Jira, and Confluence. Participates in global on-call support and contributes to knowledge-base content and customer advocacy.

Provide senior technical support for Ferguson’s custom UniData-based ERP platform. Investigate application, integration, data, and performance issues; perform root cause analysis; support production stability; review code changes; document resolutions; improve monitoring and support processes; and mentor team members. The role collaborates with engineering, QA, business analysts, support teams, and business users, including participation in rotating after-hours incident support.

Supports semiconductor test systems and software by assisting with troubleshooting, testing, installation, configuration, data collection, log analysis, validation, documentation, and basic automation. Develops Python and Java utilities under engineering guidance, applies electronics knowledge to test equipment and components, and collaborates with engineering, applications, service, and customer-support teams.

Provides remote, 24/7 technical support for networked biomedical devices, including patient monitors, ventilators, and neurology systems. Troubleshoots hardware, software, Windows applications, embedded operating systems, configurations, and network connectivity. Supports system integration, updates, and interoperability while communicating with healthcare and IT customers. Escalates complex issues, manages support tickets, partners with engineering and quality teams, and represents customer needs. Occasional night, weekend, and holiday on-call coverage is required.

Provides advanced technical support and network engineering for a multi-site medical group. Responsibilities include troubleshooting users, workstations, applications, LAN/WAN, wireless, voice, and connectivity; maintaining firewalls, VPNs, access controls, telecommunications, and infrastructure; monitoring performance; supporting deployments and upgrades; documenting configurations; coordinating with vendors; and participating in on-call support.

Provides first-level technical support for Tintri storage solutions in a 24x7x365 environment. Owns customer cases from intake through resolution or escalation, troubleshoots hardware, software, operating system, networking, virtualization, and storage issues, analyzes logs and diagnostics, documents case activity, communicates with customers, and collaborates with senior engineers and engineering teams. The role also contributes to knowledge-base content and requires shift, weekend, and holiday coverage.

Provides onsite and remote deskside support for end users, troubleshooting hardware, software, networking, printers, laptops, and mobile devices. Installs, repairs, maintains, and upgrades workstations; manages IT hardware inventory and shipping; documents incidents in ITSM systems; escalates critical issues; and collaborates across teams to resolve complex problems. The role requires onsite work four days weekly, occasional after-hours support, and up to 10% travel.

Provides onsite and remote IT support for end users, including Windows devices, hardware, software, printers, connectivity, endpoint protection, and user onboarding/offboarding. Manages ITSM tickets, SLAs, asset inventories, CMDB records, documentation, and ITIL processes. Coordinates with offshore network and security teams, troubleshoots recurring issues, supports office setups, and performs lifecycle management for IT equipment across client locations in New York and New Jersey.

Configure customer accounts, map datasets, monitor data delivery and account health, troubleshoot support issues, and support analytics workflows. Maintain accurate records in Pylon and Salesforce, collaborate with internal teams on bugs and product feedback, and proactively resolve customer issues. The role requires strong communication, data handling, CRM familiarity, attention to detail, and effective prioritization in a SaaS environment.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Provide technical support for Federal customers using Tines Cloud and self-hosted deployments. Troubleshoot APIs, workflows, authentication, infrastructure, networking, databases, and integrations; build and modify workflows with customers; manage escalations; document issues; relay customer feedback to Engineering and Product; improve support processes; and participate in a 24x7 on-call rotation.

Designs, analyzes, tests, integrates, and sustains electrical ground support and test equipment for launch vehicles. Develops requirements, participates in design reviews and trade studies, performs circuit analysis and failure investigations, releases engineering documentation, supports manufacturing, and leads testing and equipment design activities. The role also mentors engineers, supports telemetry and hardware-in-the-loop systems, troubleshoots networks and Linux/Windows systems, and operates in secure environments.

Designs, analyzes, tests, integrates, and sustains electrical ground support and test equipment for launch vehicles. Develops requirements, participates in trade studies and design reviews, performs circuit and system analysis, resolves nonconformances, prepares engineering documentation, and supports manufacturing and lifecycle activities. The role also leads test or design teams, mentors engineers, manages technical risks, and supports secure operating environments.

Provides advanced technical support for telematics connectivity, electrical systems, communication networks, embedded controllers, and connected equipment. Investigates escalated issues, performs root-cause analysis, interprets schematics and system data, reproduces problems with engineering tools, documents findings, and coordinates resolutions with customers, dealers, product support, and engineering teams. The role is onsite in Mossville, Illinois, with travel within the United States up to 25%.

Provides end-to-end technical support for Salesforce customers, troubleshooting complex platform and Sales Cloud issues, managing critical cases, and coordinating with engineering teams. Supports onboarding, configuration, architecture guidance, product adoption, root-cause analysis, documentation, and customer communications. The role requires managing multiple issues in a fast-paced global support environment, mentoring peers, and explaining technical concepts to diverse stakeholders.

Provides advanced enterprise end-user support, including laptop imaging, device lifecycle management, hardware and software troubleshooting, account administration, incident resolution, VIP support, and IT service improvements. Collaborates with service desk, security, applications, and business teams to resolve escalations and outages. Maintains documentation, supports conferencing technologies, communicates with users, and applies ITIL processes. The role also contributes to AI-enabled service desk automation and requires independent workload management in a complex multinational environment.

Monitor and manage trading platforms across multiple markets, support Linux trading environments, troubleshoot order event streams using logs and packet captures, and provide technical support to traders. Collaborate with development, trading, and IT teams to onboard opportunities, improve trading infrastructure, automate processes, and drive strategic operational initiatives.

Software Engineer II supporting production systems by triaging engineering escalations, resolving software bugs, shipping fixes, executing database changes, monitoring performance, and participating in on-call incident response. The role partners with product and engineering teams, documents solutions, reviews code, and owns projects that reduce recurring support issues. The engineer will work primarily with TypeScript, Node.js, React, PostgreSQL, Grafana, and Sentry in a remote-first environment.

Provides hands-on technical support for semiconductor equipment escalations, troubleshooting complex system-performance issues at customer sites. Develops action plans, analyzes system data, documents best-known methods, writes technical reports, trains support personnel, and partners with engineering and field teams on sustaining and reliability improvements. The role supports advanced panel-process platforms and OSAT customers, requires clean-room work, and includes travel and extended customer-site deployments.