Top Support Engineer Jobs

Provide on-site customer support for semiconductor equipment installations, diagnostics, service and repair. Develop and optimize manufacturing processes, design and analyze experiments (DOE), perform statistical analysis and root-cause investigations, compile technical reports, and mentor junior staff while liaising between customers and R&D.

The Senior Customer Support Engineer works with various teams to support customers in deploying TrellisWare products, ensuring effective communication, and leading technical support during product trials and testing phases.

As a Customer Support Developer, you'll provide technical support for database-related issues, develop integrations for customers, and collaborate across teams to improve product reliability and performance.

The Java Production Support Developer will analyze, develop, integrate, and maintain applications, providing support, troubleshooting, and mentoring team members. They will ensure software meets functional and non-functional requirements while collaborating with various technical teams.

The VP Security Engineer will design, implement, and support security solutions for AS400 and Mainframe systems, ensuring compliance and managing security operations.

The Production Support Engineer manages incidents and problems for Identity Management capabilities, performs production deployments, and collaborates to improve application stability. Requires developing Linux scripts and after-hours support.

The IT Support Engineer will administer IT systems, provide end-user support, oversee software and IT assets, and improve operational efficiency in a collaborative environment.

Provide onsite Tier 2/3 network and end-user support for enterprise infrastructure. Manage Palo Alto firewalls and Cisco Meraki environments, troubleshoot LAN/WAN, routing, switching, wireless, VPN and endpoint issues, perform onboarding/offboarding, maintain network documentation, assist with security audits, and collaborate with IT teams to resolve escalations.

Develop and document service procedures, BKMs, and technical manuals for new semiconductor/display products. Lead build & test, failure analysis, CAPA, and FMECA activities. Create training and troubleshooting materials, train field and customer engineers, and coordinate parts stocking and quality/reliability issue resolution.

Provide front-line onsite and remote IT support for desktops, laptops, peripherals, and enterprise applications. Troubleshoot hardware, OS, software, network, VPN, and printer issues; log and manage tickets in ITSM tools; assist with OS installs, patching, endpoint protection, onboarding/offboarding, asset management, and documentation under mentorship.

Provide on-site and remote technical support for complex semiconductor capital equipment: diagnose, troubleshoot, repair, update systems, prepare field service reports, assist installations, coordinate with customers to minimize downtime, and contribute to knowledge sharing.

Provide technical remote support to OneStream customers: triage and resolve complex issues, perform root cause analysis, maintain knowledge base articles, collaborate cross-functionally, and prioritize fast, high-quality customer responses.

Drive DFM/DFA initiatives across HVAC sheet-metal manufacturing to improve throughput, reduce scrap, and support automation. Partner with operations, design, quality, and supply chain to scope, prioritize, and implement manufacturability changes, run trials, validate equipment, and quantify results using production data.

Provide white-glove IT support to C-suite and senior leaders, troubleshooting hardware/software, mobile devices, AV and conferencing, provisioning devices, supporting executive travel and high-visibility meetings, and coordinating with infrastructure, network, and security teams while maintaining confidentiality.

Provide systems engineering, administration, and operational support for SOC infrastructure and cybersecurity platforms. Maintain availability, security, patching, integrations, and performance of monitoring, detection, analytics, and incident response tools across enterprise, cloud, hybrid, and Zero Trust environments.

Provide Tier 2 support for TrueNAS deployments: troubleshoot Linux, firmware, hardware, and OS interoperability; triage and escalate issues; perform system verifications and health checks; manage RMAs; assist with onsite configuration and customer walkthroughs; document procedures; mentor junior team members; and support software-defined storage and HPC environments.

Manage stability, performance, and scalability of enterprise block, file, and object storage platforms. Automate provisioning and configuration, perform capacity planning and performance analysis, install and upgrade storage systems and firmware, lead incident response and root cause analysis, support backup and disaster recovery workflows, and collaborate with global infrastructure, database, cloud, and application teams.

Provide first/second-line IT support across Apple and Microsoft stacks, own a specialist area, troubleshoot hardware/software/cloud issues, create documentation, mentor and develop junior staff, manage stakeholder communication, identify process improvements and savings, and perform routine systems administration tasks.

The Software Engineer, Production Support will debug product issues, provide fixes, improve system reliability, and support the support team while addressing customer feedback and enhancing debugging workflows.

The Technical Support Engineer will troubleshoot and resolve customer issues, provide technical direction, and document processes for GovCloud customers, ensuring high-quality responses and customer satisfaction.

The Associate Technical Support Engineer will provide production support for Wealth Management solutions, troubleshoot client issues, and manage case resolutions.

Provide technical support for a developer-focused docs platform: respond to customer inquiries, debug issues in GitHub repos, MDX/Markdown files and deployment tools, resolve most tickets independently, improve internal tooling and processes, and collaborate with the support lead to scale support operations.

Lead technical engagement with senior customers to identify high-value problems, develop and deliver DVS solutions, and drive adoption of new technologies. Act as liaison between customers and business units, mentor junior PSEs, provide expert integration support across multiple product lines, lead multidisciplinary projects, and solve complex technical challenges influencing product and business direction.

The Executive IT Support Engineer provides premium IT support to executives, managing their technology needs, troubleshooting issues, and maintaining relationships with executive assistants. Responsibilities include after-hours support, documentation in ServiceNow, and maintaining IT assets.

As an Enterprise Technology Support Engineer, you will provide IT support, manage user lifecycles, implement proactive environment management, and enhance user experience through various technologies.