Top Support Engineer Jobs

The Technical Support Engineer will provide high-quality customer service, troubleshoot technical issues related to AspenTech software, deliver training sessions, develop customer-focused materials, and collaborate with cross-functional teams. The role focuses on ensuring customer satisfaction, supporting product improvements, and conducting pre-sales consultations.

As a Customer Technical Support Engineer, you will enhance customer success by resolving technical issues, conducting training sessions, and ensuring smooth platform implementation. Your role involves strong communication with clients, sales, and engineering teams while maintaining documentation and adhering to service level agreements (SLAs).

The Technical Support Engineer will manage complex installation and upgrades of the Resware platform, requiring proactive engagement with customers while ensuring timely updates on new features and system performance. This role involves technical execution, collaboration with various teams, and maintaining strong relationships with clients.

As a Technical Support Engineer at Glean, you will provide exceptional support to customers through technical troubleshooting, onboarding assistance for product features, and system health analysis. You will work closely with various teams to enhance the customer experience and contribute to support documentation.

As a Technical Support Engineer at Intercom, you'll support customers in integrating Intercom into their products, diagnose and resolve issues, and work closely with product teams to enhance customer experience. This role involves effective communication with customers to ensure they achieve their goals with the product, all while contributing to team improvement initiatives.

The Tier 2 Technical Support Engineer will provide second level support focused on resolving technical issues for US-based customers. Responsibilities include taking ownership of customer cases, troubleshooting issues, and collaborating with multiple teams to ensure effective onboarding and deployment of products.

As a Technical Support Engineer, you will provide technical phone and remote support for clients with desktop and IT/CCTV-related issues. Responsibilities include diagnosing software and hardware problems, troubleshooting network systems, and maintaining client relationships while ensuring issues are efficiently resolved.

The Tier 2 Technical Support Engineer will provide second level support focusing on US customers, resolving technical issues and ensuring effective use of Armis products. Responsibilities include troubleshooting customer cases, collaborating with various teams, and contributing to customer experience improvement projects.

Seeking a Sr. Technical Support Engineer at Podium to troubleshoot and enhance AI functionalities, collaborate with teams, and champion customer feedback for Jerry, the AI agent. Requires a customer-first mindset, programming proficiency in Python and JavaScript, experience in support engineering with AI technologies, and strong analytical and problem-solving skills.

The Desktop Support Engineer is responsible for providing daily desktop support at client sites and remotely, handling various operational and technology needs. Duties include troubleshooting network and system issues, supporting client IT infrastructure, working with vendors on technical problems, and maintaining a high level of customer service.

As a Technical Support Engineer I - Infrastructure at Pax8, you'll provide top-tier technical support for Microsoft Azure services and other cloud solutions, handling inquiries via phone and email. You'll educate partners on technologies, diagnose issues, and work with sales to enhance the support experience, ensuring timely resolutions and continuous learning in the field.

The Technical Support Engineer at Verifone will assist customers in resolving software issues related to payment processing. Responsibilities include providing first-level technical support, analyzing issues, maintaining documentation, and collaborating with senior analysts for escalated matters. After-hours pager support and adherence to service level agreements are also key duties.

The Technical Support Engineer role at Dwelo involves providing Tier 3 support, conducting root cause analysis for product issues, and performing Early Field Failure Analysis for new products. You will collaborate with both the Operations and Engineering departments to enhance customer experience and resolve complex technical problems.

As a Senior Technical Support Engineer, you will provide top-tier technical support to US Federal and Government customers, manage support tickets via Zendesk, triage issues, communicate with customers, document bugs, and collaborate with teams to resolve issues while maintaining high levels of customer satisfaction.

As a Technical Support Engineer at Postman, you will provide top-notch support by resolving customer reported issues, diagnosing and troubleshooting problems, and collaborating with various teams to ensure timely solutions. You will engage with both technical and non-technical users, contribute to the knowledge base, and enhance customer satisfaction metrics.

The Senior Technical Support Engineer at Mattermost will provide exceptional support to US Federal and Government customers, managing tickets effectively, debugging issues, documenting interaction insights, and collaborating with teams to maintain high service standards. This role involves on-call support and ensuring customer satisfaction while developing a deep understanding of Mattermost products.

As a Technical Support Engineer, you will troubleshoot and enhance technology operations, manage internal IT requests, improve service desk efficiency, implement security solutions, and oversee maintenance of IT systems. You will also provide training and support for staff on various IT processes and systems.