Top IT Support Specialist Jobs

Serve as the escalation point for complex tickets and provide client-facing support (phone, remote, occasional onsite). Administer Microsoft 365 and Azure AD/Entra ID, troubleshoot networks and firewalls, document tickets in PSA/RMM, collaborate on escalations, perform root cause analysis, and participate in on-call rotation with frequent metro travel.

Provide Level 1–2 on‑site IT support for manufacturing operations, troubleshooting desktops, laptops, peripherals, network/wireless connectivity, and servers. Administer user accounts in Active Directory/Entra ID, coordinate vendors, support onboarding/offboarding, participate in IT projects, maintain documentation, and perform security investigations.

Provide L1/L2 IT support for desktops, servers, networking, and peripherals; administer Windows Server, Active Directory, Microsoft 365, DNS/DHCP; support ERP (preferably SAP) and business-critical applications; manage endpoint security, patching, backups, and disaster recovery; support plant and remote-site IT operations, vendors, and assets; maintain documentation, SOPs, and drive infrastructure improvements to ensure 24x7 manufacturing uptime.

The End User Support Specialist leads endpoint architecture and service management for user devices, focusing on performance, security, and automation while managing service outcomes and IT initiatives.

Support complex IT issues for end-users, providing Tier 2 and Tier 3 support in a diverse Windows environment, including hardware and software troubleshooting for both Windows and Apple systems.

Provides first-level technical support for hardware, software, network, account-access, and business-application issues. Troubleshoots user devices and connectivity, manages accounts and permissions, handles help desk tickets, and supports onboarding, offboarding, workstation setup, software installation, and equipment deployment. Maintains IT documentation, escalates complex issues, assists with technology projects and upgrades, follows security policies, and delivers customer-focused support to technical and non-technical employees.

Provides Tier 2 IT operations and end-user support in DHS environments. Responsibilities include installing, configuring, troubleshooting, and maintaining Windows workstations, laptops, peripherals, software, and related services; managing incidents and service requests through an ITSM tool; providing on-site and walk-up support; maintaining documentation; and supporting after-hours operational needs.

Provide senior-level corporate IT support across endpoints, conference rooms, collaboration tools, access workflows, and employee productivity platforms. Own complex issues end to end, support executives and VIPs, coordinate internal teams and vendors, troubleshoot Zoom Rooms and office AV, improve onboarding and provisioning, create documentation, and standardize processes to improve service reliability and efficiency.

Provides enterprise IT support by troubleshooting and resolving hardware, software, application, networking, printer, and account issues. Installs and configures equipment and software, creates and deploys PC images, scripts, and packages, and documents solutions. Supports onboarding and offboarding of IT assets and user accounts, assists end users remotely and onsite, coordinates with network, systems, and security teams, and develops documentation and training materials. The role requires strong communication, problem-solving, organization, and customer-service skills.

Provides Level II technical support for MSP clients through onsite and remote troubleshooting. Diagnoses and resolves advanced issues involving applications, operating systems, desktops, servers, networks, mobile devices, backups, and virtualization. Documents tickets, maintains worklogs, meets SLA timelines, communicates solutions clearly to nontechnical users, and follows up to ensure satisfaction. Requires at least four years of related IT support experience, with expertise in Office 365, Windows Server, Active Directory, Exchange, PowerShell, scripting, hypervisors, and LAN/WAN troubleshooting.

Provides day-to-day employee IT support while administering Microsoft 365, business applications, devices, networks, telecommunications, security technology, and access controls. Responsibilities include onboarding and offboarding, equipment deployment, troubleshooting, vendor coordination, technology projects, installations, cybersecurity risk escalation, and supporting secure AI tool adoption across multiple company locations.

Provides onsite Level 2 IT support for end-user devices, enterprise applications, conference rooms, office technology, and local network infrastructure. Performs Smart Hands services, equipment installation, troubleshooting, device lifecycle and asset management, incident documentation, cybersecurity compliance support, and major incident response. Coordinates with centralized IT, engineering teams, vendors, and employees to resolve issues and maintain reliable workplace technology.

Provides first-line technical support for employees, troubleshooting hardware, software, operating systems, mobile devices, networks, printers, and applications. Maintains workstation software, peripherals, virtual servers, network connections, and backups; manages user onboarding, accounts, permissions, and equipment setup. Documents support procedures and maintains IT inventory while collaborating with engineering and corporate IT on deployments and projects. Requires on-call availability, strong communication, troubleshooting skills, discretion, and a valid driver's license.

Provide first-line technical support for on-site and remote users, maintain and monitor workstations and LAN performance, deploy and repair hardware/software, track assets, develop training materials, and coordinate with IT Manager on equipment replacement and network coverage.

Provide desktop and server support, configure user devices and access, administer Microsoft Dynamics 365 ERP, maintain inventory and preventive maintenance, train staff, write SOPs, collaborate on cybersecurity with MSPs, and support cross-department technology projects and process improvements.

Provide primary onsite IT support: handle tickets via SolarWinds Service Desk, troubleshoot Windows devices, printers, Teams phones, and basic networking, support Dynamics 365 Sales CRM (including Experlogix CPQ), configure new hires' hardware/software, maintain asset inventory, and collaborate with remote IT staff for escalations and standards enforcement.

Provide IT support for clients in biotechnology, handling desktops/laptops, mobile devices, software applications, and customer service. Responsibilities include troubleshooting, user administration, and hardware specification.

Provide enterprise IT and OT support for endpoints, software, accounts, and manufacturing devices (SCADA/HMIs, label printers, barcode scanners). Troubleshoot, document, escalate tickets, maintain Windows/macOS/Linux/iOS/Android systems, support MES, manage AD/Group Policy/Microsoft Entra, and lead IT projects including moves and new technology rollouts.

Provide first-level onsite and remote IT support for employees: troubleshoot Windows desktops/laptops, printers, peripherals, and Microsoft Office; image and deploy devices; respond to tickets and chat; onboard new hires; perform maintenance and escalate complex issues while delivering strong customer service.

Provide first-line IT support for hardware, software, and networking across Windows and macOS. Troubleshoot issues, manage user accounts in Active Directory, perform updates and security checks, maintain IT equipment, document solutions, assist onboarding, and escalate complex incidents. Support includes executive-level assistance and use of ticketing and remote support tools.

Provide Tier II and Tier III IT support, manage incident resolution, and ensure exceptional user experiences in a classified environment.

Provide advanced onsite and remote end-user technical support across Windows, macOS, Linux, mobile, VDI, collaboration and infrastructure technologies. Troubleshoot complex incidents, perform root-cause analysis, manage multiple support channels and executive escalations, maintain ITIL-based processes, create documentation, participate in deployments, and collaborate with engineering, security, and vendors to implement permanent solutions.

Provide frontline IT help desk support across channels and departments; administer Windows Server and Active Directory; deploy patches and image workstations; configure networking, firewalls, VPNs and cabling; manage Azure AD/Entra ID, Microsoft 365, mobile device management, backups (Veeam/Windows Backup), and perform restore testing; occasional travel and rare after-hours response.

The IT Support Specialist will provide technical assistance, maintain networks, and support users to ensure smooth internal system operations.

Provide hands-on IT support across airport stations, hangars, and offices: troubleshoot hardware, software, VOIP, and network issues; configure devices in Microsoft 365/Azure AD; manage onboarding/offboarding and licenses; support aviation systems and AI/automation integrations; maintain tickets, documentation, and vendor coordination; provide rotating after-hours/on-call support for 24/7 flight operations.