Desktop Support Engineer

The Marmon Group LLC

Come join a team where People make the difference! As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent.

As a Desktop Support Engineer at Marmon’s Chicago office, you'll serve as the first point of contact and be responsible for providing first- and second-level technical support to employees or customers. You will assist in the administration, maintenance, and support of business-critical systems, including cloud services, enterprise applications, desktop infrastructure, servers, storage, network, security, telephony, and other related services. This role requires strong troubleshooting skills, excellent communication, and a customer-focused approach. Please also note this role allows for a hybrid work arrangement, with 3 days/week being in the office and 2 days/week working remotely.

What you'll do:

• Provide first- and second-level technical support to end users via phone, email, or in person
• Diagnose and resolve hardware, software, and network-related issues
• Install, configure, and maintain computer systems, peripheral devices, and software applications
• Perform user account management, provisioning, employee onboarding/offboarding, and end user training
• Assist with the management and support of infrastructure and cloud services, including M365, Okta, and Azure
• Assist with the setup and support of audio/visual equipment for meetings and events
• Coordinate with third-party vendors for specialized IT services and support
• Collaborate with other IT team members to escalate and resolve complex technical issues
• Track, document, and maintain detailed records of reported problems and their resolutions
• Ensure compliance with IT policies, procedures, and security measures
• Participate in the testing and implementation of new software and hardware solutions
• Maintain an inventory of IT equipment and software licenses
• Stay up to date with the latest technological advancements and trends in the IT industry

#LI-Hybrid

What you'll bring to the role:

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
• 3-5 years of experience in an IT support or help desk environment with exposure to cloud technologies
• 1-3 years of experience in systems administration or high-level technical support
• Strong knowledge of desktop systems (Windows & Mac) and cloud-based solutions like M365, Okta, and Azure
• Experience managing user identities, permissions, and licenses within cloud environments
• Proficiency in troubleshooting common networking issues (TCP/IP, DNS, DHCP, VPN, etc.)
• Familiarity with remote desktop support tools, ticketing systems, and asset management tools
• Strong problem-solving, analytical, and organizational skills
• Excellent communication skills and the ability to work effectively with internal and external teams
• Demonstrated history of providing exceptional customer service
• Experience with PowerShell and other scripting languages
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus

If you have a passion for technology, a strong knack for problem-solving, and enjoy assisting others, we invite you to apply for the opportunity to join Marmon’s IT Help Desk team!

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], and please be sure to include the title and the location of the position for which you are applying.