H2 Performance Consulting is subject to the Vietnam Era Veteran's Readjustment Assistance Act as a Federal Contractor and is an Equal Opportunity/Affirmative Action Employer and strives to build a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status. Additionally, as mandated under Executive order 12989, H2 is required to verify employment eligibility of selected candidates through the Department of Labor’s - E-Verify.
H2 Performance Consulting (H2) is seeking a Mid-Level Help Desk Support Specialist to support the Naval Sea Logistics Center (NAVSEALOGCEN). The Mid-Level Help Desk Support will support all aspects of customer support for the assigned application(s).
The Mid-level Help Desk Support Specialist responsibilities will include providing:
- Phone and email support to applicable user communities
- Tiers 1, 2, and 3 customer support to analyze and resolve trouble calls, applications, or customer issues
- Workstation administration support
- Develop and maintain system documentation, online help systems, task oriented help (step-by-step guides) and online reference data.
Required Education:
• High School Degree or equivalent
• Minimum of three (3) years’ experience in providing Tier 1 and 2 help desk support assisting non-IT users for applications
Required Qualifications / Certifications:
• IAT II certification (i.e., Security+ CE; CySA+: GICSP; GSEC; SSCP; CND; or CCNA Security)
Clearance Qualifications:
• Active Secret security clearance at the time of application
Qualified candidates may submit their resume to the career section of our company website at . All resumes will be reviewed within 5 business days and those candidates we wish to further in the application process will be contacted via email/phone to schedule initial phone screens.
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What We Do
H2 Performance Consulting (H2) Corporation, a Certified ISO 20000 company, is a high-growth professional services enterprise founded in 2005 by consulting industry veterans and performance and portfolio management practitioners. In the last four years, H2 has expanded its core competencies specializing in systems engineering, service management and cyber-security strategy and operations. H2 is headquartered in Pensacola, Florida with professional staff also located in Washington, DC, Charleston, SC, New Orleans, LA and other surrounding states. H2’s clients include the Space and Naval Warfare Systems Center (SPAWAR), Naval Education Training and Education Command (NETC), Navy Fleet Warfare Enterprise (FWE), DANTES Troops to Teachers (TTT), and the Navy’s Program Executive Office – Enterprise Information Systems (PEO-EIS Sea Warrior Program). H2 is a proud inductee in the Department of Defense (DoD) Military Spouse Employment Partnership (MSEP) and is committed to employment of Veteran’s and Veteran’s spouses. H2 is dedicated to assisting both public and private organizations improve the way they do business by converting strategy into measurable plans that drive performance.
