HPC User Support

Posting TitleHPC User Support

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LocationCO - Golden

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Position TypeRegular

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Hours Per Week40

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Working at NRELThe National Renewable Energy Laboratory (NREL), located at the foothills of the Rocky Mountains in Golden, Colorado is the nation's primary laboratory for research and development of renewable energy and energy efficiency technologies.

From day one at NREL, you’ll connect with coworkers driven by the same mission to save the planet. By joining an organization that values a supportive, inclusive, and flexible work environment, you’ll have the opportunity to engage through our ten employee resource groups, numerous employee-driven clubs, and learning and professional development classes.

NREL supports inclusive, diverse, and unbiased hiring practices that promote creativity and innovation. By collaborating with organizations that focus on diverse talent pools, reaching out to underrepresented demographics, and providing an inclusive application and interview process, our Talent Acquisition team aims to hear all voices equally. We strive to attract a highly diverse workforce and create a culture where every employee feels welcomed and respected and they can be their authentic selves.

Our planet needs us! Learn about NREL’s critical objectives, and see how NREL is focused on saving the planet.

We invite all interested candidates to apply for this opportunity. While we recognize that job seekers may hesitate if they don’t meet every requirement, we encourage dedicated individuals who meet all the basic and additional required qualifications of the role to submit an application. We value the opportunity to consider those who believe they have the necessary skills and ambition to succeed at NREL.

Job Description

The National Renewable Energy Laboratory (NREL), located at the foothills of the Rocky Mountains in Golden, Colorado, is the nation's primary laboratory for research, development, and deployment of renewable energy and energy efficiency technologies. The NREL Computational Science Center (CSC) has an immediate opening for HPC User Operations Support. The Advanced Computing Operations teams supports High-Performance Computing, Data-Intensive Computing, and computing using public cloud services. 

Your job will be front-line support for the High-Performance Computing user community which includes scientists, researchers, and students at many levels of education and experience.

Job duties shall include: 

• Respond to requests for technical support. Identify, troubleshoot, and resolve problems for individuals in an efficient manner.
• Contribute to internal and external technical documentation.
• Run diagnostic tests to isolate issues and escalate as needed.
• Document customer issues, communicate service information to users, and record actions using ticketing systems.
• Collaborate and consult with the Computational Science Center's systems administrators, scientists, and researchers to resolve technical issues for users.
• Manage multi-factor authentication tokens, authorization, safeguarding data, and assisting clients as needed.
• HPC job scheduling support using tools such as Moab, Torque, PBS, and Slurm.
• Troubleshooting and compiling from source code on Linux-based systems.
• Collect and organize information: 
  • Maintain documentation by ensuring that latest processes and forms are available to the user community, including the team wiki and website.
  • Compile a list of publications generated by projects utilizing Advanced Computing resources.
  • Solicit principal investigators and Project Leads for Annual Progress Reports and other required deliverables.
• Reporting:
  • Regular and ad hoc reporting as required by gathering usage metrics and tracking project requests.
  • Retrieve, organize and report data to assist the operations group and stakeholders in reaching meaningful conclusions and making business decisions.
  • Monitor and report progress towards the completion of projects and deliverables.

Knowledge and Attributes:

• Excellent communication skills; able to work and communicate effectively with people at all levels of the organization.
• Excellent multi-tasking skills; prioritizes and performs a variety of concurrent tasks with minimal direction.
• Some experience creating reports in visual formats and an ability to analyze data, particularly in Microsoft Excel.
• Working knowledge and experience with Linux, Windows, and Mac end-user computers.
• Strong familiarity with the Linux command line and SSH.
• Familiarity compiling applications on Linux systems (e.g. Makefiles, configure, and make).
• Ability to understand and troubleshoot user workflow.
• Demonstrated ability to work professionally as part of a team and directly with the users.
• Proactive approach to customer service.

Level II-Requirements: 

Bachelor of Science in Computer Science or related technical field or equivalent education and experience. Two or more years’ experience.

Works under general supervision to perform standard day-to-day support functions.

Level I-Requirements: 

Bachelor of Science in Computer Science or related technical field or equivalent education and experience. Two or more years’ experience.

Works under direct supervision where other User Operations staff review work.

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Basic QualificationsRelevant Bachelor's Degree and 2 or more years of experience or equivalent relevant education/experience. Or, relevant Master's Degree or equivalent relevant education/experience. General knowledge and application of standards, principles, concepts and techniques in specific field. Some understanding of related IS practices and standards. Skilled in analytical techniques and practices, and problem solving. Skilled in written and verbal communication. Intermediate programming ability with various computer software programs and information systems.

* Must meet educational requirements prior to employment start date.

Additional Required Qualifications

• Linux Command Line
• Excellent Written and Verbal Communication

Preferred Qualifications

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Job Application Submission Window

The anticipated closing window for application submission is up to 30 days and may be extended as needed.

Annual Salary Range (based on full-time 40 hours per week)Job Profile: IT Professional II / Annual Salary Range: $79,600 - $143,300

Job Profile: IT Professional I / Annual Salary Range: $73,200 - $120,800

Job Profile: IT Professional II NEX / Annual Salary Range: $79,600 - $143,300

Job Profile: IT Professional I NEXX / Annual Salary Range: $73,200 - $120,800

NREL takes into consideration a candidate’s education, training, and experience, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the Colorado Equal Pay for Equal Work Act, a potential new employee’s salary history will not be used in compensation decisions.

Benefits SummaryBenefits include medical, dental, and vision insurance; short*- and long-term disability insurance; pension benefits*; 403(b) Employee Savings Plan with employer match*; life and accidental death and dismemberment (AD&D) insurance; personal time off (PTO) and sick leave; paid holidays; and tuition reimbursement*. NREL employees may be eligible for, but are not guaranteed, performance-, merit-, and achievement- based awards that include a monetary component. Some positions may be eligible for relocation expense reimbursement. Limited-term positions are not eligible for long-term disability or tuition reimbursement.

* Based on eligibility rules

Badging RequirementNREL is subject to Department of Energy (DOE) access restrictions. All employees must also be able to obtain and maintain a federal Personal Identity Verification (PIV) card as required by Homeland Security Presidential Directive 12 (HSPD-12), which includes a favorable background investigation.Drug Free Workplace

NREL is committed to maintaining a drug-free workplace in accordance with the federal Drug-Free Workplace Act and complies with federal laws prohibiting the possession and use of illegal drugs. Under federal law, marijuana remains an illegal drug.

If you are offered employment at NREL, you must pass a pre-employment drug test prior to commencing employment. Unless prohibited by state or local law, the pre-employment drug test will include marijuana. If you test positive on the pre-employment drug test, your offer of employment may be withdrawn.

Submission Guidelines

Please note that in order to be considered an applicant for any position at NREL you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application.

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EEO Policy

NREL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard basis of age (40 and over), color, disability, gender identity, genetic information, marital status, domestic partner status, military or veteran status, national origin/ancestry, race, religion, creed, sex (including pregnancy, childbirth, breastfeeding), sexual orientation, and any other applicable status protected by federal, state, or local laws.

EEO is the Law | Pay Transparency Nondiscrimination | Reasonable Accommodations

E-Verify www.dhs.gov/E-Verify For information about right to work, click here for English or here for Spanish.

E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce.