Top IT Support Specialist Jobs

Provide first-level IT support across the property: answer help-line calls, troubleshoot hardware/software/network issues, document and track tickets, perform system backups, maintain asset inventory, escalate complex problems, train users/technicians, and participate in IT projects while ensuring service-level objectives and confidentiality.

The role involves providing technical support, developing training programs, evaluating technology processes, and implementing solutions for diverse hardware and software systems.

Provide hybrid, client-facing IT support across networking, Windows desktops and servers, Office 365, Active Directory, and security. Install and troubleshoot networks, firewalls, access points, switches, and virtualized environments. Support remote and on-site clients, guide purchasing, and maintain configurations.

Provide onsite IT support for desktop hardware, software, peripherals, network and telecom systems in a large enterprise/mainframe environment. Manage accounts, access, voice and corporate applications; diagnose and resolve complex technical issues, deliver briefings and documentation, lead small teams, and implement transition plans while ensuring customer service and security compliance.

Provide Tier 1 and Tier 2 mission IT support onsite, including remote desktop troubleshooting, VTC (Teams/WebEx/Skype), hardware/software deployment, ticketing, and customer service while adhering to security policies.

Provide Tier 1 and Tier 2 IT support for mission systems and networks, deliver remote desktop troubleshooting, deploy and test hardware/software, support VTC (Teams/WebEx/Skype), use enterprise ticketing to document incidents, coordinate with service providers, and communicate technical issues to technical and non-technical stakeholders. Onsite in Tysons, VA; requires active TS/SCI with Polygraph and U.S. citizenship.

Provide first-level in-person and remote IT support for end-user and customer-facing systems (hardware, software, telephony, A/V, POS). Triage incidents, document and track requests, perform basic repairs, assist with change tasks and vulnerability remediation, maintain asset inventory and equipment room, update procedures, and support special events and projects.

Provide on-site desktop and mobile user support including hardware/software troubleshooting, AV and video conference setup, telephone/voicemail support, asset inventory, system setups and office moves, ticket tracking, vendor coordination, preventative maintenance, and escalating complex issues to advanced IT teams. Assist with technology rollouts and recommend training opportunities to reduce repeat incidents.

Provide onsite advanced technical support for Windows endpoints, servers, networks, OT and IoT devices at the Anaheim facility and remote global sites. Troubleshoot hardware/software, manage cybersecurity vulnerabilities, onboard new employees, maintain inventory, coordinate vendor repairs, install/configure software, and support manufacturing operations.

Provide Tier 1-2 on-site device and Microsoft 365 support, manage device lifecycle (imaging, configuration, retirement) across Windows/macOS/iOS, maintain documentation, onboard/offboard hardware, enforce security baselines, escalate infrastructure or security issues, and train/coordinate support staff.

Provide hands-on IT support across airport stations, hangars, and offices: troubleshoot hardware, software, VOIP, and network issues; configure devices in Microsoft 365/Azure AD; manage onboarding/offboarding and licenses; support aviation systems and AI/automation integrations; maintain tickets, documentation, and vendor coordination; provide rotating after-hours/on-call support for 24/7 flight operations.

Provide IT and A/V technical support across multiple locations, including NYC: set up and troubleshoot video conferencing, projectors, microphones, network equipment (switches, routers, access points), maintain data closet/datacenter hardware, coordinate with ISPs, document procedures, and drive process improvements to ensure reliable IT operations and strong end-user support.

Provide high-touch, real-time IT support to C-level executives: manage and troubleshoot iOS devices and Windows 11 systems, maintain MDM configurations, support collaboration apps (Outlook, Teams, Zoom, OneNote), collaborate with admin and IT teams, provide on-site and occasional after-hours support, and maintain confidential documentation and proactive device maintenance.

Provide first-level support for hardware, software, telephony and enterprise systems across multiple platforms (AS/400, Windows NT, UNIX). Respond to help calls, troubleshoot, document findings, escalate complex issues, perform system backups and inventory, maintain procedures and equipment rooms, and provide one-on-one training to technicians and users in a 24/7 casino environment.

Provide on-site deskside support for Mac OS and Windows environments: troubleshoot OS, network, VPN, printers, Microsoft 365 and cloud services; perform proactive maintenance and backups; support hardware, servers, and document work.

Provide first-level IT support for corporate and manufacturing users: troubleshoot hardware, software, network, and business applications; manage user accounts and permissions; document incidents; support ERP/EDI/MES and plant-floor systems; participate in IT projects, training, and on-call rotations; perform basic EDI triage and assist in governance audits.

The role involves providing technical support for desktop systems and mobile devices, maintaining data integrity, assisting with onboarding processes, and ensuring compliance with various requirements.

Provide intermediate-to-advanced employee-facing IT support across offices and remote workers: troubleshoot endpoints (Windows, macOS, Linux, ChromeOS), diagnose network issues, manage user accounts and access, perform IT asset management and device provisioning, maintain Google Workspace, leverage GenAI assistants, document knowledge base articles, and ensure local onsite technology coverage and SLA compliance.

Provide front-line Windows and Microsoft 365 technical support for local and remote users, handling hardware, software, endpoint imaging, account lifecycle, ticketing, documentation, asset management, and escalation while following ITIL-aligned processes and security/compliance requirements.

Provide frontline IT support by troubleshooting hardware, software, and network issues, improve support processes, and participate in on-call rotation.

Provide first-tier IT support via calls and ticket queues, troubleshoot hardware/software/network issues, and perform structured document processing (classification, redaction, quality checks). Use Microsoft Excel to track and validate document data, maintain confidentiality, and follow established procedures while working onsite and independently.

Tier 2 Help Desk Engineer providing advanced support for 300+ users, administering Microsoft 365/Entra ID/SharePoint/Teams/OneDrive, triaging with Jira Service Management, automating workflows, documenting SOPs, enforcing security/compliance, and driving continuous IT service improvements.

Provide first-level help desk support for employees: respond to requests, troubleshoot workstations, printers, Microsoft 365, network and application access, set up devices, document tickets, assist onboarding/offboarding, perform basic account administration, and escalate complex issues.

Provide Tier 1 and Tier 2 support for enterprise business applications (Salesforce, NetSuite, Dayforce, etc.), triage and escalate incidents, maintain SLAs and documentation, assist end users, communicate outages/changes, and collaborate with product owners to reduce support volume and test releases.

Provide in-person, phone and email IT support for office and field staff; troubleshoot networks, email, file/print services, IP telephony and mobile devices; maintain hardware inventory; assist onboarding; log and resolve issues via ticketing system; perform hardware/software upgrades and configure Fortinet products. Maintain knowledge of Windows 10/11, Office 365, Azure/AWS, networking and cabling.