Top IT Support Specialist Jobs

Provides Tier 1 IT support across desktop systems, software, hardware, peripherals, IP phones, mobile devices, and specialized equipment. Responds to helpdesk requests, diagnoses and resolves technical issues, maintains employee equipment and inventory, monitors system performance, trains users, and escalates complex problems. The role also supports infrastructure-related tasks, recommends improvements, and participates in after-hours and weekend helpdesk coverage in a fully in-office San Francisco environment.

Provides Tier 2 IT support for computer systems, peripherals, mobile devices, IP phones, and specialized equipment. Resolves helpdesk issues, installs and repairs hardware and software, maintains account and inventory records, trains users, supports remote access, escalates complex problems, and recommends system improvements. The role requires hands-on, in-office support, strong customer service, and occasional after-hours or weekend helpdesk coverage.

Provides onsite first-level IT support across Windows and macOS environments. Responsibilities include troubleshooting hardware, software, networking, printers, mobile devices, and conference room technology; onboarding and offboarding users; asset tracking and lifecycle management; procurement and vendor coordination; and Mac administration using JAMF and IRU workflows. The role also documents procedures, supports Microsoft 365 environments, and maintains accurate technology and purchasing records.

Provides onsite corporate IT support for employees and executives. Responsibilities include resolving ServiceNow tickets, troubleshooting Windows devices, Microsoft 365, peripherals, printers, connectivity, MFA, Entra ID, and conference-room technology. The specialist uses endpoint management tools, prepares laptops, documents solutions, coordinates escalations with managed service providers, addresses root causes, and explores scripting, automation, and AI-assisted improvements. The role requires regular executive interaction, occasional equipment installation, and occasional after-hours support.

Provides advanced onsite IT support for workstations, applications, access, connectivity, peripherals, and enterprise systems. Owns moderately complex and escalated tickets, troubleshoots issues, documents resolutions, supports deployments and onboarding, develops knowledge-base content, identifies recurring problems, and mentors junior support staff. Collaborates with IT Support, IT Operations, Engineering, Facilities, and business teams while maintaining service standards and protecting sensitive information in a PHI/HIPAA environment.

Provides day-to-day IT support for users, accounts, devices, Microsoft 365, mobile platforms, and basic network connectivity. Delivers new-hire and employee technology training, including AI literacy, and creates user guides. Coordinates with HR, field offices, vendors, and IT teams while troubleshooting hardware and software issues, managing access provisioning, and recommending process improvements. Periodic travel to company locations is required for in-person training.

Provides senior Tier 2 and Tier 3 deskside and remote IT support in Windows and Apple environments. Troubleshoots hardware, software, mobile devices, VPN, Active Directory, Office 365, Google Workspace, conferencing systems, and related technologies. Performs imaging, deployments, repairs, asset management, lifecycle refreshes, ITSM documentation, and VIP support. Escalates complex issues, supports junior engineers, assists with projects, and meets service-level commitments.

Provides onsite deskside, telephone, email, and walk-up technical support for firm users. Responsibilities include troubleshooting hardware, software, mobile devices, peripherals, Microsoft 365, Intune, and Windows 11; installing and configuring equipment; managing inventory; supporting video conferences; tracking tickets; and participating in on-call and seasonal extended-hour coverage.

Provides Tier IV help desk support for hardware, software, network connectivity, account access, peripherals, and remote troubleshooting. Responds to user inquiries, logs and resolves tickets, escalates complex issues, documents procedures, maintains knowledge base content and IT asset records, and mentors less experienced staff. The role requires on-site work, TS/SCI with polygraph clearance, U.S. citizenship, an associate degree, five or more years of experience, and CompTIA Security+ certification within three months.

Provides Tier 1 technical support through phone, email, chat, and ticketing systems. Diagnoses hardware, software, connectivity, account access, and peripheral issues; installs and updates software; documents resolutions; maintains IT asset records; contributes to knowledge-base content; and escalates complex incidents. The role also mentors less experienced staff, communicates with nontechnical users, reports potential security incidents, and follows IT policies while working onsite.

Provides Tier IV help desk support by responding to user inquiries, diagnosing hardware, software, and connectivity issues, managing tickets, installing and updating software, resolving account access problems, and troubleshooting peripherals. Documents solutions, contributes to knowledge-base content, escalates complex issues, reports security incidents, and mentors less experienced technicians. The role is onsite in Annapolis Junction, Maryland, requires TS/SCI with polygraph clearance, and supports enterprise government IT users.

Provides Tier IV help desk support by responding to user inquiries, troubleshooting hardware, software, network, access, and peripheral issues, and managing tickets. Installs and updates software, performs password resets, maintains IT asset records, documents solutions, contributes to knowledge-base articles, and escalates complex issues. Mentors less experienced technicians, communicates technical information clearly, reports security incidents, and supports IT policy compliance in an on-site environment.

Provides Tier 1 help desk support by responding to user inquiries, troubleshooting hardware, software, connectivity, account, and peripheral issues, and documenting resolutions in ticketing systems. Installs and updates software, maintains IT asset records, creates knowledge-base content, escalates complex issues, and mentors less experienced technicians. The role is onsite in Annapolis Junction, requires TS/SCI with polygraph clearance, U.S. citizenship, an associate degree, five or more years of experience, and CompTIA Security+ certification within three months.

Provides Level 2 IT support by resolving escalated hardware, software, network, and account-access issues. Installs and troubleshoots endpoints and peripherals, maintains MDM-managed devices, supports onboarding and offboarding, documents solutions, coordinates warranty repairs, and assists with IT projects. The role also mentors Tier 1 technicians and manages multiple support tickets.

Provides advanced technical support for hardware, software, operating systems, networks, servers, workstations, and internal tools. Troubleshoots and documents incidents, supports installations and patching, monitors systems, maintains IT infrastructure records, trains users, and assists with new-hire orientations. Collaborates with global IT teams, escalates issues appropriately, prepares reports, and mentors junior staff. The role is hybrid in Phoenix with routine travel to San Francisco and requires permanent U.S. work authorization without sponsorship.

Provides remote and onsite IT support by handling helpdesk requests, maintaining Windows systems, configuring hardware and software, troubleshooting networks, deploying updates, and supporting Microsoft and cloud environments. Follows ITIL/ITSM practices for incident and problem management, documents processes, collaborates with vendors and IT teams, delivers training, supports service availability targets, and provides occasional after-hours on-call coverage.

Provides onsite Tier 1–2 IT support for employees across macOS, Windows, identity, endpoint management, SaaS, and AV systems. Responsibilities include troubleshooting, onboarding and offboarding support, device lifecycle ownership, root-cause resolution, knowledge improvement, AI-assisted support validation, and progression toward Tier 3 capabilities. The role is fully onsite in San Francisco five days weekly with limited emergency on-call support.

Provides Level 1–3 IT support across North American locations, troubleshooting hardware, software, network, printer, telephone, and connectivity issues. Manages user onboarding and offboarding, workstations, Active Directory, endpoint security, device imaging, software deployment, print servers, VoIP systems, inventory, and helpdesk tickets. Maintains documentation, meets SLAs, communicates resolutions, and supports continuous improvement of IT processes.

Provides hands-on IT support across BrightEdge’s San Mateo office and San Jose-area data center. Responsibilities include troubleshooting Windows and macOS devices, Microsoft 365 applications, accounts, permissions, networks, endpoint security, and hardware; managing tickets, employee onboarding and offboarding, IT assets, documentation, and data center equipment. The role requires reliable transportation, occasional site commuting, strong customer service, and the ability to lift up to 30 pounds.

Provides primary audiovisual support for internal and external events, including planning, setup, live operation, troubleshooting, breakdown, equipment management, and run-of-show execution. During non-event periods, delivers Tier 1 and Tier 2 IT support, manages devices and accounts, troubleshoots hardware, software, network, and access issues, maintains inventories and documentation, and supports physical security systems. The role requires evening and weekend flexibility, strong communication, and hands-on problem solving.

Provides help desk and onsite IT support by troubleshooting hardware, software, PCs, peripherals, networking, and user account issues. Records tickets, replaces faulty or leased equipment, manages PC deployments through Microsoft Intune, handles warranty matters, and escalates unresolved problems. The role requires strong customer service, independent work, hardware repair skills, Microsoft Office and Windows 11 knowledge, basic networking knowledge, a high school diploma, professional computer experience, and a valid driver’s license.

Provides training, end-user support, troubleshooting, documentation, and workflow optimization for Epic Cadence, Epic Grand Central, and other clinical applications. Develops and evaluates training materials, supports implementations and go-lives, coordinates with technical teams, resolves EHR and workflow issues, and participates in a 24/7 on-call rotation. The role is on-site in Omaha and requires Epic Trainer credentialing.

Provides Tier 1 and Tier 2 support for a global workforce across macOS, Windows, SaaS applications, identity systems, endpoints, and AI platforms. Manages onboarding, offboarding, access, device lifecycle, and asset inventory. Develops scripts, automations, documentation, and workflow improvements while supporting executive users, meetings, events, and remote employees. Troubleshoots workplace technologies and contributes to service quality, SLA performance, responsible AI practices, and continuous IT operations improvement.

Provides desktop and remote IT support for employees and clients, including hardware, software, accounts, peripherals, conference-room technology, VOIP, and endpoint security. Maintains IT inventory, ticketing workflows, onboarding and offboarding, documentation, and vendor relationships. Supports executives and IT operations initiatives while troubleshooting macOS, Windows, SaaS, identity-management, network, and mobile-device systems.

Provide in-office and remote IT support while administering Google Workspace, SaaS applications, identity and access systems, endpoint devices, VPN, and MDM. Manage laptop procurement and lifecycle, employee onboarding and offboarding, IT requests, documentation, licenses, and audit evidence. Support Mac, Windows, and Linux environments, deploy antivirus software, assist with compromised-device recovery, and improve IT processes and security. Collaborate with security, engineering, people operations, and finance teams.