Top IT Support Specialist Jobs

Provide Level 1–2 on‑site IT support for manufacturing operations, troubleshooting desktops, laptops, peripherals, network/wireless connectivity, and servers. Administer user accounts in Active Directory/Entra ID, coordinate vendors, support onboarding/offboarding, participate in IT projects, maintain documentation, and perform security investigations.

Provide L1/L2 IT support for desktops, servers, networking, and peripherals; administer Windows Server, Active Directory, Microsoft 365, DNS/DHCP; support ERP (preferably SAP) and business-critical applications; manage endpoint security, patching, backups, and disaster recovery; support plant and remote-site IT operations, vendors, and assets; maintain documentation, SOPs, and drive infrastructure improvements to ensure 24x7 manufacturing uptime.

Provide local and remote IT support for ~400 users across multiple Americas sites. Configure, deploy, administer, and troubleshoot PCs, mobile devices, printers, scanners, IP cameras and related equipment. Manage site IT infrastructure, purchase consumables, coordinate external vendors, maintain inventory and documentation, and participate in regional/corporate IT projects while supporting digital transformation.

The End User Support Specialist leads endpoint architecture and service management for user devices, focusing on performance, security, and automation while managing service outcomes and IT initiatives.

Support complex IT issues for end-users, providing Tier 2 and Tier 3 support in a diverse Windows environment, including hardware and software troubleshooting for both Windows and Apple systems.

Provides Tier 3 IT support, administers Microsoft 365 and cloud infrastructure, manages licenses and vendors, troubleshoots hardware and networks, supports integrations and security configurations, and improves joiner/mover/leaver workflows. The role also develops SOPs, KPI reporting, training guides, and instructional videos while mentoring service desk staff and collaborating across departments.

Provides Tier 3 technical support and maintains Microsoft 365, cloud infrastructure, hardware, networks, software integrations, and security configurations. Manages licensing, vendors, joiner/mover/leaver workflows, and technology rollouts; automates administrative tasks using PowerShell or Graph API. Troubleshoots user and hardware issues, develops SOPs and training materials, tracks KPIs, and mentors service desk staff while collaborating across departments.

Provide Tier 2/3 deskside and remote support for Windows and Apple devices, handle imaging, deployment, asset management, IMACs, mobile device troubleshooting, VTC/Zoom setups, and escalate complex issues while documenting work in ITSM.

Provide day-to-day IT helpdesk support for a mixed macOS/Windows environment, triage and escalate issues, provision systems via NinjaOne, manage SSO/identity with Okta and Google Workspace, support corporate AV (Google Meet/Zoom Rooms), document processes, and collaborate with infrastructure teams.

Provides frontline IT and application support for infrastructure, end-user computing, and Imagine applications. Troubleshoots Windows, hardware, Microsoft 365, Active Directory, networking, and software issues; administers accounts and workstations; performs imaging, deployments, and limited SQL tasks. Documents incidents, maintains asset records, applies approved fixes, identifies recurring problems, and escalates complex issues with complete diagnostics to Tier 2/3 teams or vendors.

Provides 24/7 help desk and IT support across unclassified and classified systems, including NIPR, SIPR, and JWICS. Manages user credentials, SIPR tokens, ticketing, Information Assurance certificate renewals, equipment inspections, COOP IT needs, procurement requests, resource planning, and user training. Maintains IAT Level I certification and supports classified processing areas.

Provides first-level technical support for hardware, software, network, account-access, and business-application issues. Troubleshoots user devices and connectivity, manages accounts and permissions, handles help desk tickets, and supports onboarding, offboarding, workstation setup, software installation, and equipment deployment. Maintains IT documentation, escalates complex issues, assists with technology projects and upgrades, follows security policies, and delivers customer-focused support to technical and non-technical employees.

Provides Tier 2 IT operations and end-user support in DHS environments. Responsibilities include installing, configuring, troubleshooting, and maintaining Windows workstations, laptops, peripherals, software, and related services; managing incidents and service requests through an ITSM tool; providing on-site and walk-up support; maintaining documentation; and supporting after-hours operational needs.

Provides senior-level IT support for desktop computers, laptops, printers, monitors, peripherals, and related hardware. Installs, upgrades, maintains, troubleshoots, tests, repairs, and inventories equipment. Supports users, documents and escalates unresolved issues, coordinates with external support organizations, and serves as a subject matter expert for assigned technologies. The role also includes system maintenance, special projects, equipment receiving, customer service, and hardware inventory management.

Provides Tier 1 technical support through phone, email, chat, and ticketing systems. Diagnoses hardware, software, network, account access, printer, and peripheral issues; installs and updates software; maintains IT asset records; documents resolutions and knowledge-base content; escalates complex incidents; mentors less experienced staff; and reports potential security incidents. This onsite, mission-essential role supports government users and may require holiday work.

Provides in-person, phone, and remote technical support for network, desktop, systems hardware, software, and cloud infrastructure. Diagnoses issues, investigates root causes, repairs and installs computer hardware and software, recommends solutions, and follows up on helpdesk requests. May guide less-experienced professionals and must maintain current technology knowledge. This is an on-site role in Annapolis Junction, Maryland, requiring a TS/SCI clearance with polygraph and U.S. citizenship.

Provides enterprise help desk support by responding to user inquiries, diagnosing hardware, software, and network issues, installing and updating software, resolving access problems, maintaining IT asset records, documenting solutions, and escalating complex incidents. The role also mentors less experienced staff, contributes to knowledge-base content, communicates technical information to users, and reports potential security incidents. It requires onsite work in Annapolis Junction, Maryland, a TS/SCI clearance with polygraph, U.S. citizenship, and CompTIA Security+ certification within three months.

Provides Tier IV help desk support by responding to user inquiries, troubleshooting hardware, software, network, access, and peripheral issues, and documenting resolutions in ticketing systems. Installs and updates software, maintains IT asset records, escalates complex problems, develops knowledge-base content, reports security incidents, and mentors less experienced technicians. The role is onsite in Annapolis Junction, Maryland, supporting government and intelligence customers.

Provides Tier IV help desk support through phone, email, chat, and ticketing systems. Diagnoses and resolves hardware, software, network, account, peripheral, and access issues; installs and updates software; documents tickets and solutions; contributes to knowledge-base content; escalates complex problems; mentors less experienced staff; maintains IT asset records; and reports potential security incidents.

Provides Tier 1 IT help desk support through phone, email, chat, and ticketing systems. Diagnoses hardware, software, network, access, and peripheral issues; installs and updates software; documents resolutions; maintains IT asset records; escalates complex problems; contributes to knowledge-base content; mentors junior staff; and reports potential security incidents. The role is onsite in Annapolis Junction, requires TS/SCI with polygraph clearance, U.S. citizenship, an associate degree, five-plus years of experience, and CompTIA Security+ within three months.

Provides Tier IV help desk support by responding to user inquiries, diagnosing hardware, software, and connectivity issues, installing and updating software, managing access issues, documenting tickets, and escalating complex problems. Maintains IT asset records, contributes to knowledge-base articles, mentors less experienced staff, communicates clearly with users, and reports potential security incidents. The role is onsite in Annapolis Junction, supports mission-essential operations, and requires TS/SCI with polygraph clearance and U.S. citizenship.

Provides Tier IV help desk support by responding to user requests, documenting and tracking tickets, troubleshooting hardware, software, network, account, and peripheral issues, and escalating complex problems. Installs and updates software, maintains IT asset records, develops knowledge base content, reports security incidents, and mentors less experienced technicians. The role is onsite in Annapolis Junction, Maryland, requires TS/SCI with polygraph clearance and U.S. citizenship, and may require holiday work.

Provides Tier 1 technical support to users through phone, email, chat, and ticketing systems. Diagnoses hardware, software, network, account access, and peripheral issues; installs and updates software; documents resolutions; maintains IT asset records; escalates complex incidents; contributes to knowledge-base content; mentors less experienced staff; and reports potential security incidents. This is an onsite role in Annapolis Junction, Maryland, requiring TS/SCI with polygraph clearance and U.S. citizenship.

Provides Tier 1 technical support through phone, email, chat, and ticketing systems. Diagnoses and resolves hardware, software, network, account access, peripheral, and connectivity issues; installs and updates software using remote access tools; documents resolutions and maintains knowledge-base content. Escalates complex issues, tracks IT assets, reports security incidents, and mentors less experienced technicians. This is an onsite role in Annapolis Junction, Maryland, supporting enterprise IT users.

Provide senior-level corporate IT support across endpoints, conference rooms, collaboration tools, access workflows, and employee productivity platforms. Own complex issues end to end, support executives and VIPs, coordinate internal teams and vendors, troubleshoot Zoom Rooms and office AV, improve onboarding and provisioning, create documentation, and standardize processes to improve service reliability and efficiency.