We are obsessed with the hero's journey at JobNimbus. Every person has a hero's journey—Hermione Granger, James T. Kirk, Frodo Baggins, Anna & Elsa, Nacho Libre, and even YOU! This is our “call to adventure” to come check out JobNimbus. What do you have to lose? You might make a few new friends, learn about a sick new company doing some amazing things, and maybe even land a new job!
Mission:
Provide world-class technical support and training in a timely manner to our users and internal departments.
What You'll Be Doing:
- Communicate in a timely and professional manner with users via email, chat, and/or phones.
- Troubleshoot and test software issues and escalate findings to the technical escalation team if needed.
- Proactively submit feedback recommendations on the user’s behalf to improve the product.
- Provide best practices and assistance to customers on how best to implement JobNimbus
- Help drive process improvements by working cross functionally to enhance communications and tools designed to improve the customer experience and build customer loyalty
- Assist in company events and trade shows
- Be an expert in JobNimbus, so you can guide new users and other departments as well as answer their questions
What Makes You the Hero for This Job:
- Preferred: 1-2 years of technical support experience
- Preferred: 1+ years of customer support experience
- Preferred: 1+ years of QuickBooks Experience
- Analytical and problem-solving skills
- Multitasking and organizational skills
- Ability to answer a high volume of calls, chats, and/or emails daily
- Ability to share and collaborate on work among a Technical Support team
- Attentiveness and patience
- Time-management skills
- Ability to find the positive in any situation
- Technical Knowledge and Troubleshooting Skills
- Interpersonal and customer service skills
Superpowers:
- Ownership. You own the outcomes, drive initiatives, and solve problems proactively. If you need direction and someone to hold your hand, this job is not for you.
- Customer Obsessed. Everything we build should leave our customers saying, "Aw dip. This product is off the charts cool. Whoever wrote that code deserves a raise!"
- Proactive Learning. You stay ahead of the curve, continuously learning and implementing cutting-edge technologies.
- Team Commitment. You build, mentor, and lead a high-performance engineering team that delivers results together.
- Self Awareness. You know your strengths, weaknesses, and how to surround yourself with the right talent to succeed.
Mentor (Hit us up to get more information)
Matt Nelson - Specialist in hiring amazing people, lover of music, Connect Four, ping pong, tennis, pickleball, photography and recruiting.
Top Skills
What We Do
JobNimbus is an all-in-one hub for your business. With JobNimbus, you can track sales, jobs, and tasks from a single, simplified interface. Because JobNimbus is mobile, you can access your information wherever you are, get everyone on the same page, and grow your business.
With a proven design and state-of-the-art technology, JobNimbus is built to be the simplest and fastest of its kind.
