Top IT Support Specialist Jobs

Provides Tier 1 and basic Tier 2 technical support through phone, email, chat, and ticketing systems. Diagnoses hardware, software, account-access, network, and peripheral issues; installs and updates software; documents resolutions; maintains IT asset records; creates knowledge-base content; and escalates complex problems. Mentors junior staff and communicates clearly with users. This mission-essential, onsite role requires TS/SCI with polygraph, U.S. citizenship, CompTIA Security+ within three months, and may require holiday work.

Provides on-site helpdesk and technical support for computers, peripherals, phones, network and telecommunications equipment. Installs and configures hardware and software, troubleshoots connectivity and system issues, maintains repair and maintenance records, trains users, supports IT operations tasks, and coordinates with vendors. The role requires occasional travel to Kansas facilities and may involve evening or weekend work for special projects.

Provides Tier 2 and Tier 3 remote and deskside IT support for Windows, macOS, and iOS environments. Responsibilities include diagnosing hardware and software issues, imaging and deploying devices, asset management, lifecycle refreshes, mobile device support, conference room and VTC setup, ITSM documentation, VIP support, and escalation of complex issues. Supports Active Directory, Office 365, Google Workspace, VPN, SCCM, and related tools while assisting junior engineers and leading small projects.

Provides first-line IT support for office, engineering, manufacturing, warehouse, and shop-floor users. Troubleshoots hardware, software, account, connectivity, printing, and peripheral issues; deploys and maintains devices; supports Microsoft 365 and business applications; performs identity and access tasks; maintains asset records and documentation; assists infrastructure and cybersecurity teams; escalates complex incidents; and supports local technology projects, vendors, and occasional after-hours maintenance.

Provide onsite and remote IT support for workstations, software, printers, servers, networks, wireless systems, and peripherals. Resolve user tickets, diagnose technical problems, install and repair hardware and software, configure computers and devices, train users, document procedures, maintain onsite hardware, and recommend technology improvements. Travel to store locations in Pennsylvania and New York as needed, while supporting POS systems and general network troubleshooting.

Provides on-site frontline and intermediate IT support for employees, endpoints, accounts, devices, Microsoft 365, networks, and infrastructure. Responsibilities include resolving support tickets, administering Intune and Entra ID, managing assets, deploying and patching systems, supporting security and backups, troubleshooting servers and networks, maintaining documentation, and participating in on-call rotations, technology projects, and occasional travel to other locations.

Provides senior-level IT support and escalations across Windows, macOS, and Linux; manages endpoints, identity, Microsoft 365, security controls, assets, and onboarding/offboarding. Automates processes with PowerShell, performs root cause analysis, maintains documentation, troubleshoots networking, mentors junior staff, and partners with Cyber, Networking, People, engineering, and manufacturing teams. The role is onsite in Atlanta, includes weekly on-call coverage, and requires occasional travel to other sites.

Provides IT service coordination and operational support for a government Cyberspace Support Center. Manages ServiceNow tickets, incidents, work orders, records, queues, metrics, reports, documentation, and service-level compliance. Coordinates with customers, government stakeholders, technical teams, and project managers. Supports quality assurance, process improvement, knowledge management, configuration documentation, and standard operating procedures while delivering customer service in a DoD environment.

Provides onsite technical support for end users, troubleshooting desktop and laptop hardware and software issues, resolving help desk tickets, and deploying Windows, Linux, and macOS endpoints. Maintains IT infrastructure documentation and asset inventories, manages onboarding and offboarding, and supports account administration. Coordinates hardware procurement, provisioning, and delivery for domestic and international hires while partnering with project management teams on business expansions.

Provides Level 1 and Level 2 support for CAE applications, engineering software, workstations, virtual environments, licensing systems, and related infrastructure. Manages incidents, service requests, and problem tickets through ITSM platforms while meeting SLAs. Troubleshoots hardware, software, network, access, and performance issues; coordinates with vendors and internal teams; documents resolutions; supports users; generates ticket metrics; and recommends process improvements.

Provides remote and in-person IT support by resolving helpdesk tickets, troubleshooting hardware and software, configuring workstations, maintaining operating systems and peripherals, monitoring LAN and Wi-Fi infrastructure, implementing basic cybersecurity and backup procedures, tracking IT assets, documenting processes, and coordinating with vendors. The role requires strong customer service, technical problem-solving, an associate degree or equivalent experience, two years of related experience, and an active Top Secret clearance with CI polygraph eligibility.

Provides frontline IT support for students, faculty, staff, and visitors through phone, walk-up, and email channels. Troubleshoots account access, MFA, Wi-Fi, email, printing, office software, and campus ID card issues. Manages account provisioning and offboarding, ticket triage, escalations, equipment loans, event technology support, ID card processing, and related records. Delivers service-oriented assistance while prioritizing multiple requests and maintaining support operations.

Provides IT and Business Central support to U.S. business users across sales, service, administration, and warehousing. Responsibilities include troubleshooting hardware, software, network, printer, and ERP issues; managing configurations, master data, authorizations, interfaces, and documentation; supporting testing, releases, training, and digital transformation projects; and coordinating requirements, priorities, infrastructure changes, and escalations with central IT teams in Switzerland and external partners.

Provides technical support for employees, troubleshooting Windows and Mac workstations, servers, networks, peripherals, software, and access issues. Installs and deploys hardware, manages technology inventories, evaluates new tools, and supports IT automation projects. The role also assists with third-party IT vendor oversight and documents information security policy adherence for audits. Work begins at 5 AM in the Tualatin office, with hybrid work possible after 90 days and manager approval.

Provide on-site Tier 2/3 IT support, troubleshoot and resolve technical incidents, administer internal applications and identity systems, manage Mac devices and MDM/RMM tools, support conference rooms and printers, procure applications, document processes, and architect scalable IT solutions.

Provides onsite day-to-day IT support, resolves staff inquiries, manages incident and service tickets, and supports new-hire onboarding. The role involves troubleshooting operating systems, hardware, networking, Active Directory, and related technologies; maintaining documentation; participating in continuous improvement; and supporting shifts or on-call rotations. Experience with cloud, virtualization, automation, AI tools, and IT projects is advantageous.

Provides onsite day-to-day IT support for employees, including troubleshooting systems, networks, devices, and hardware; managing service desk tickets and documentation; onboarding new hires; and participating in continuous improvement initiatives. The role requires flexibility for varied shifts, weekends, and on-call rotations, with opportunities to support diverse technologies and progress within the IT organization.

Provides remote and deskside Tier 2 and Tier 3 IT support for employees across company sites. Responsibilities include managing user accounts, configuring workstations, troubleshooting hardware, networks, printers, phones, AV systems, and corporate applications, maintaining technical assets and OS images, supporting validated systems, training users, documenting incidents, and collaborating on infrastructure projects. The role works independently, follows SOPs and change controls, protects system and data security, and provides occasional off-hours support.

Provides advanced technical support for complex desktop, application, Microsoft 365, Active Directory, macOS, network, backup, and security issues. Owns escalated tickets, documents resolutions, maintains client SOPs, supports deployments and migrations, and mentors Level 1 technicians. The role requires strong troubleshooting, communication, prioritization, customer service, and independent decision-making while collaborating with specialized teams and improving support processes.

Supports end users with mobile devices, Windows desktops, business systems, software, and hardware. Manages help desk support, mobile accounts, FileBound, antivirus software, servers, network equipment, and infrastructure. Assists with Dealer Business System support, reporting, documentation, system maintenance, technology deployments, and IT projects. Requires regular communication with users, customer-service focus, and adherence to workplace safety requirements.

Provides onsite technical support for hardware, software, networking, Microsoft 365, Intune, user accounts, and business applications. Resolves L1 and L2 service desk incidents, manages device setup and account operations, documents requests, coordinates with ISPs and telecom providers, escalates complex issues, follows up with users, and recommends process improvements. Requires onsite work five days weekly, with occasional after-hours and weekend support.

Provides first-level IT support through Freshservice, troubleshooting hardware, software, and network issues. Assists with onboarding, offboarding, account setup, equipment provisioning, documentation, and knowledge resources. Shadows cybersecurity operations, including log reviews, alert responses, vulnerability scan reviews, and risk management. Collaborates on a cross-functional capstone project involving planning, research, execution, and leadership presentation.

Provides hardware, software, and peripheral installation and troubleshooting for employees and service personnel. Installs operating systems and productivity software, verifies system functionality, instructs users on technology usage, responds to technical inquiries, coordinates with helpdesk and network teams, and escalates major hardware issues. The role supports a global organization and offers potential advancement into IT administration or development.

Provides senior onsite IT support for Rocket Lab’s SolAero office, handling service tickets, troubleshooting desktop systems, hardware, networking, Active Directory, and related technologies. Supports IT projects through planning, implementation, testing, and operations; documents solutions; mentors teams; and assists launch and mission operations. The role includes occasional domestic travel, on-call participation, and flexible shifts.

Provides senior onsite IT support at Rocket Lab headquarters, including incident, request, problem, change, and project ticket management. Supports desktop operating systems, hardware, networking, scripting, Active Directory, and Group Policy; mentors teams and documents technical solutions. Participates in end-to-end IT projects and supports launch and mission operations. The role includes occasional domestic travel, flexible shifts, weekend or evening work, and on-call rotation.