MicroTech Systems is looking for a Technical Support Specialist to join our team in our Boise, Idaho office. This person will provide technical guidance and support to our business and clients.
The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. The ideal candidate will use their interpersonal skills to communicate with clients and provide a solution to their technical problems quickly and professionally.
Responsibilities:
- Diagnosing and resolving advanced issues for a wide variety of applications, operating systems, and equipment such as installation, configuration, optimization, upgrading, troubleshooting, and maintenance of network hardware and software components.
- Providing technical assistance and solutions to clients.
- Collecting specific and detailed information from reference sources, software utilities, or clients.
- Performing advanced troubleshooting of networks, desktops/laptops, and mobile devices.
- Utilizing the Service Desk ticketing system to document all work, progress, and resolutions.
- Ensuring tickets are promptly assigned and processed.
- Ensuring ticket worklogs are continuously updated while being worked, and final resolution(s) provided within all completed tickets.
- Contacting clients and resolving issues within SLA timeframes.
- Troubleshooting will involve both onsite and remote work. Professionalism is a priority.
- Following up with clients to ensure accurate solutions and client satisfaction before closing each ticket.
Requirements:
- Associate's degree in Computer Science (or the equivalent) is preferred.
- MSP experience preferred
- Five years minimum of related IT support experience - including but not limited to:
- Office 365 installation / configuration / administration / troubleshooting
- Microsoft Windows Server / Active Directory / configuration / administration / troubleshooting
- Microsoft Exchange
- Scripting knowledge and experience
- PowerShell knowledge
- Hypervisor understanding / administration
- Advanced installation, maintenance, troubleshooting of various backup solutions
- Advanced desktop, server, LAN and WAN troubleshooting and maintenance
- Technically savvy with strong time management skills
- Experience troubleshooting issues and achieving solutions
- The ability to explain to a non-technical person in a way they will understand
- Maintain a high degree of professionalism
- Maintain superior client relations
About MicroTech Systems:
MicroTech Systems is a professional IT Managed Service Provider (MSP) dedicated to helping people feel secure so that we can all grow together! Our employees enjoy a work culture that promotes our core values first and foremost: Integrity First, Build Trust, Own It, Never Give Up, and Customer Service Above All Else.
We are looking for high energy individuals who are motivated and interested in making a long-term commitment to excellence.
MicroTech Systems offers a competitive benefits package to employees, including; health care, paid time off and holiday time, 401k matching and professional development.
Top Skills
What We Do
WELL HELLO THERE,
I'd like to introduce you to the MicroTech team. Yes, our team delivers IT services & solutions, but that is only part of the story. IT is evolving rapidly, but what won’t change is our basic notion that our business really is helping solve problems and maximize opportunities for our clients. We recognize that even high-quality products can become commodities and that certifications are near-standard practice. We challenge mediocre IT service by focusing on how we serve you with our 5-Star Promise to deliver 5-Star service. We believe our all-out, never-say-die approach to 5-star services and solutions is what separates us from the rest. If 4-star service just isn’t good enough for you, we invite you to visit our 5-Star Promise and learn why it’s not good enough for us either.
THE SECRET SAUCE
We recognize that even high-quality products can become commodities and that certifications are near-standard practice. There are many others who do exactly what we do. Our secret sauce is the way in which we do it. We believe our all-out, never-say-die approach to IT services and solutions is what separates MicroTech from others.
We do this with a 5-star philosophy and approach that mirrors our core values and 5-star promise:
1. Integrity is core to how we serve you.
2. We never give up.
3. We own it (literally, the problem and the solution).
4. We are willing to build trust (since it’s earned not given).
5. We deliver 5-star service to you.
OUR SERVICES
Tri-Annual Healthchecks l TechCare l Custom IT Roadmaps l IT Support & Monitoring | | Managed IT Service | IT Project Work | Cloud Services | Microsoft Office 365
