What you will be doing!
As an IT Field Support Specialist, you will provide Tier 2 and 3 on-site and remote support for computer workstations, servers, printers, peripherals, and teleconferencing equipment. You will conduct site surveys, assess and document current site configuration and user requirements, analyze existing requirements and prepare specifications for hardware acquisitions, develop hardware installation schedules, prepare drawings documenting configuration changes at each site, and prepare site installation and test reports.
Requirements:
- Skilled in installing, repairing, and troubleshooting computer hardware and peripherals. Well-versed in installing Windows, software, applications, antivirus and patches
- Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment
- Demonstrated ability to read and understand technical manuals and schematics
- Experience with Microsoft Office Applications (Word, Excel, PowerPoint and Access)
- Support network upgrade projects or initiatives
- Support end-user connectivity needs
- Able to manage time and priorities effectively
- Able to work efficiently with minimal supervision
- Proficient in working with end-users remotely
- Demonstrated expertise in Microsoft Windows 7 and 10
- Familiar with Active Directory security and policies
- Excellent analytical and problem-solving skills
- Maintain government and vendor-manufactured fiber optic modems, multiplexers, fiber optic/Ethernet cables & telephone systems.
- Outstanding communication skills to relate with team members and support workers
- Must be able to lift 50 lbs.
- Must be able to drive a company vehicle
- Must be available to work an 8-hour shift between 6am-and 6pm, as determined by management.
- High school/GED and at least five (5) years of experience. Equivalent education and experience: Associate degree and two (2) years of experience
- Security+
Clearance Required: Must possess an active TS/SCI with Full Scope Polygraph security clearance to be considered for this role
Independent Software is an Equal Opportunity Employer EOE, M/F/D/V.
Top Skills
What We Do
Independent Software is a professional services company providing Information Technology products and services to mission-oriented Federal Civilian Agencies and DoD. The company has focused on support to the Intelligence Community (IC) in Maryland, Florida, and North Carolina, as well as select commercial client markets outside of the IC.
We are driven to perform for our clients, protect our professional staff, and improve shareholder value. Working with new and evolving technologies supporting Software Development, Cyber Security, and System Engineering is part of our daily life. Employee and client satisfaction are key metrics for our corporate management team. Maintaining positive relationships with all our industry partners, large and small has delivered impressive business results. Our Mission and Vision statements speak to these values.
Mission Statement
We provide our clients the peace of mind that their business is operating in a secure environment. We do this by delivering high-quality, innovative cyber security and data analysis services and solutions.
Vision Statement
Independent Software will be a recognized leader in cyber security and data analysis solutions by delivering outstanding service and superior outcomes for our clients.
Explore our website for more insight, then connect with our team!
