IT Business Support Specialist T2

What Your Day-To-Day Looks Like (Position Responsibilities):

• Assist in organizing, tracking, and executing Corporate IT projects and operational initiatives.
• Independently manage smaller-scale projects and initiatives, including planning, stakeholder coordination, delivery tracking, and post-implementation documentation.
• Draft, edit, and distribute IT communications, internal articles, newsletters, and updates to business stakeholders.
• Maintain and update SharePoint sites, FAQs, knowledge base articles, internal IT documents, and other user-facing resources.
• Coordinate with cross-functional teams to collect project updates, track action items, and ensure timely follow-ups.
• Support user engagement efforts and contribute to the design of enablement campaigns and adoption strategies for new technologies.
• Help organize meetings, create agendas, take notes, and track project decisions and deliverables.
• Create simple visual aids such as timelines, charts, and infographics to support project documentation and updates.
• Provide support for planning and coordinating IT team-building activities, recognition efforts, and internal events, contributing to a positive team culture and enhancing collaboration across departments.

What You Need to Succeed (Minimum Requirements):

• Bachelor's degree in Information Technology, Business, or related field.
• 1–3 years of experience in a support, coordinator, or junior project management role (ideally in an IT or business operations environment).
• Strong written and verbal communication skills, with the ability to translate technical topics into user-friendly content.
• Proficiency with Microsoft 365 applications (Outlook, Teams, Word, PowerPoint, Excel, SharePoint).
• Detail-oriented with excellent organizational and time-management skills.
• Comfortable juggling multiple tasks in a fast-paced, collaborative setting.
• Self-starter with a willingness to learn and contribute across multiple projects.
• *MUST be a US citizen and ONLY hold US Citizenship*

Ideally, You Also Have (Preferred Qualifications):

• Familiarity with Agile methodology and project workflows (e.g. Scrum); ability to work in fast-paced, iterative environments.
• Experience using project management tools (e.g., Microsoft Planner, Project, or similar).
• Familiarity with content design or internal communications practices.
• Experience with SharePoint site editing or knowledge base curation.
• Basic understanding of IT operations, systems, etc.