Top IT Support Specialist Jobs

Provide on-site technology consultation and user support including hardware/software troubleshooting, mobile device management (Intune), AV and video-conferencing support, telephone/voicemail systems, printer/scanner support, ticket tracking, preventative maintenance, office moves, vendor coordination, and assisting with IT rollouts and user training recommendations.

Provide frontline IT support for hardware, software, identity, and access issues. Troubleshoot employee problems remotely and directly, own tickets through resolution or escalation, provision devices and onboard new hires, support macOS and Windows environments, maintain meeting rooms and shared equipment, and improve IT processes and user experience. The role requires strong communication, troubleshooting, prioritization, and familiarity with Okta or comparable identity and device management tools.

Provide Tier 2 on-site and remote IT support and escalation for MSP clients: troubleshoot hardware, software, network, and cloud issues; administer Microsoft 365/Entra ID and Windows Server/AD; manage endpoints via RMM; configure networking and security; assist on migrations and projects; document environments; mentor Tier 1 technicians and participate in on-call rotation.

Provide hands-on IT support for airport stations, hangars, and offices: troubleshoot hardware/software/network issues, deploy and maintain Microsoft 365/Azure AD endpoints, support aviation systems and VOIP, manage accounts/onboarding, assist with automation/API integrations and AI tools, document tickets and KB articles, and provide on-call/after-hours operational support.

Provide onsite first-line IT help desk support for workstations, phones, printers, and applications; troubleshoot Windows, macOS, and mobile devices; manage assets and licenses; perform onboarding, document resolutions, escalate complex issues, support VMware, VPN, and MFA, and be available for on-call and occasional overnight travel.

Provide Tier 1/1.5 IT support for on-site and remote end-users, install and configure systems, maintain security and patching, document KB articles and assets, assist with technology rollouts, and provide on-call and weekend coverage.

Provide Tier 2 technical support and escalation for workstations, endpoints, Microsoft 365 services, MDM, networking, printers, and virtual meeting spaces. Troubleshoot complex issues, document incidents, assist onboarding/offboarding, support HIPAA-compliant security practices, collaborate with MSPs and vendors, and participate in IT projects and occasional after-hours/on-call support.

Provide hardware and software support to end users via phone, email, and in person. Install, upgrade, and repair devices; provision accounts; diagnose OS and software issues; manage network problems (TCP/IP, DNS, DHCP, VLANs, LAN/WAN); provide first-level Mitel phone support; monitor infrastructure, log and update helpdesk tickets, create documentation, assist IT projects, and train/communicate changes to staff.

Provide on-site technical support for desktops, laptops, printers, scanners and mobile devices. Troubleshoot hardware, software, networking and peripherals, install/configure systems and drivers, log and escalate tickets, and assist warehouse and office users including printer maintenance and device imaging.

Provide onsite day-to-day IT and desktop support for approximately 150 banking users. Respond to tickets, calls, and emails; troubleshoot computers, mobile devices, printers, copiers, and peripherals; assist with software vendors; and deliver customer service, training, and guidance. The role also requires maintaining security and confidentiality, escalating issues when needed, developing service procedures, and working occasional evenings and weekends through October 1, 2026.

Provides hands-on IT support for the New York office, including macOS troubleshooting, global helpdesk queue management, hardware lifecycle, conference room AV, office networking, onboarding, SaaS administration, vendor coordination, and IT logistics. The role also supports office build-outs and moves, executes endpoint and workplace technology projects, improves processes, and documents solutions. Requires strong troubleshooting, organization, communication, and experience supporting technical users.

Provide onsite desktop IT support at the Cambridge office: respond to tickets, manage IT assets, troubleshoot hardware, network, and software issues for Windows and macOS, manage Entra ID/Active Directory and Intune, deploy devices and accounts for new hires, support enterprise applications, and document solutions and knowledge-base articles.

Supports laboratory computing environments, scientific instruments, laboratory software, connected workstations, and IT infrastructure in a regulated biotech or pharmaceutical setting. Responsibilities include deployments, upgrades, troubleshooting, network connectivity, security patching, compliance, CMDB and inventory maintenance, vendor coordination, laboratory expansions, technical documentation, and IT project leadership.

The IT Support Engineer will handle frontline IT support, device management, and identity access workflows, ensuring a seamless employee experience.

Provides on-site internal IT support for employees, including PC deployment, onboarding and offboarding, hardware and software troubleshooting, Microsoft 365 administration, MFA and access controls, endpoint and identity management, office infrastructure support, asset tracking, ticket handling, and technical documentation. Supports SharePoint, Power Platform, Copilot, and automation tools while contributing to process improvement and digital transformation initiatives.

As an IT Support Engineer, you'll manage frontline IT support and endpoint operations, improve access workflows, and collaborate with Security and Engineering. Responsibilities include triaging issues, onboarding, and maintaining system documentation.

Own and operate the IT ticketing system and provide end-user support across corporate offices and hotels. Troubleshoot Windows, Microsoft 365, networking, endpoints, printers, and business apps. Use AD/Entra ID, Intune, Exchange Online, Teams, SharePoint, and PowerShell. Monitor endpoint security, assist with vulnerability remediation, support onboarding/offboarding, asset management, and infrastructure deployments.

Provide onsite IT support for digital workplace and operational technology, manage local servers/networks, handle tickets, install and maintain endpoint devices, administer IT assets, follow security and compliance standards, document processes, participate in on-call rotation, and assist migration to Essity systems.

Provide first-level hardware and software support for a 24/7 operation: log and escalate issues, image and deploy desktops/laptops, support printers, phones, and mobile devices, maintain documentation, train new employees, participate in on-call rotation and process improvement activities.

Provide Tier 1/2 IT support for mission systems in a secure environment, troubleshooting hardware/software, VTC (Teams/WebEx/Skype), remote desktop support, deploying COTS/GOTS applications, using enterprise ticketing tools, and delivering customer-focused solutions while adhering to security policies.

Provide on-site help desk support: respond to user inquiries, log and resolve hardware/software/network issues, install and update software, assist with account/password resets, maintain IT asset inventory, document solutions and knowledge base articles, mentor junior staff, and escalate complex problems. Must follow security policies and report incidents.

Provide Tier 2 and 3 support for IT equipment, conduct site surveys, develop schedules, prepare documentation, configure devices, and train personnel.

As a Voice IT Field Support Specialist, you will provide technical support, install and maintain IT and voice systems, conduct site surveys, and ensure compliance. Responsibilities include configuring hardware, troubleshooting, and providing user training.

Serve as the escalation point for complex tickets and provide client-facing support (phone, remote, occasional onsite). Administer Microsoft 365 and Azure AD/Entra ID, troubleshoot networks and firewalls, document tickets in PSA/RMM, collaborate on escalations, perform root cause analysis, and participate in on-call rotation with frequent metro travel.

Provide hands-on end-user and on-site IT support across multiple locations, manage vendor relationships, maintain IT asset inventories and help-desk tickets, troubleshoot hardware and networks, assist onboarding/offboarding and procurement, support routine maintenance and system updates, and occasionally travel to remote sites including the Bahamas.