IT Support Specialist

Description

Ethan Conrad Properties, Inc. is one of the largest and the fastest growing Commercial Real Estate Companies in Sacramento, CA. With over 10MM square feet, over 160 properties, and over 250 buildings, valued at $1.6 billion dollars. ECP has had an Annual Growth of over 20% for the past 10 years and anticipates continued growth of 20% annually, creating more job opportunities internally and externally. ECP is a World Class Company.

The IT Support Specialist is responsible for providing advanced technical support and maintaining the organization’s IT systems and infrastructure. This role serves as a key resource for troubleshooting issues, supporting end users, and ensuring reliable, secure, and efficient technology operations across the company. The ideal candidate is a proactive problem solver who can work independently and contribute to continuous improvement of IT services. 

Requirements

Essential Functions: 

This position is responsible for: 

• Provide Tier 1 and Tier 2 technical support for hardware, software, and network-related issues with minimal supervision  
• Diagnose and resolve end-user issues in a timely and professional manner  
• Manage and prioritize support requests through the IT ticketing system, ensuring clear communication and timely resolution  
• Deploy, configure, and maintain end-user devices including desktops, laptops, and mobile devices 
• Administer user accounts, permissions, and access controls (e.g., Active Directory, Microsoft 365)   
• Monitor system performance and identify opportunities for improvement or risk mitigation  
• Implement and support security measures, updates, and compliance requirements  
• Participate in IT projects, system upgrades, and technology rollouts  
• Document procedures, configurations, and solutions to improve team efficiency and knowledge sharing  
• Anticipate and report lifecycle needs for hardware and software replacements  
• Perform other duties as assigned 

Knowledge, Skills, Abilities: 

• Strong working knowledge of Windows operating systems and common business applications  
• Experience with Microsoft 365 and user administration  
• Familiarity with Active Directory and basic identity management  
• Understanding of networking fundamentals (DNS, DHCP, VPN, switching, wireless)  
• Ability to troubleshoot hardware, software, and connectivity issues effectively  
• Strong analytical and problem-solving skills  
• Excellent organization, time management, and prioritization abilities  
• Effective communication skills, both written and verbal  
• Strong customer service orientation and interpersonal skills  
• Ability to work independently and handle multiple priorities in a fast-paced environment 
• Yardi configuration and management a plus 

Qualifications:  

• Associate’s degree in Computer Science, Information Technology, or related field, or equivalent experience  
• 3 to 5 years of IT support experience preferred  
• Relevant certifications or demonstrated technical competency may be accepted in lieu of a degree 
• Experience supporting a multi-site or rapidly growing organization is a plus 

At Ethan Conrad Properties, we pride ourselves on our collaborative culture, which can be seen throughout every step of an ECP employee's journey. Starting with our interviews and continuing through our executive open-door policy, collaboration is at the heart of working at ECP.

We offer competitive pay, generous benefits, and a commitment to investing in our employees learning and development to ensure a rewarding and fulfilling career.

We value diversity and believe forming teams in which everyone can be their authentic self is key to our success. We encourage people from underrepresented backgrounds and different industries to apply. Come join us and find out what the best work of your career could look like here at ECP.