Job Scope
We are seeking a Full-Time IT Support Specialist for our Piscataway, NJ office. This role is responsible for providing technical support to end-users, ensuring the smooth operation of IT systems, and supporting daily IT operations.
In addition to core IT support responsibilities, this position plays an important role in IT asset management, including coordinating device lifecycle processes and maintaining accurate inventory records to support business operations.
Reporting to: US IT Operations Manager
Job Location: Piscataway, NJ (Fully Onsite)
Compensation: The starting base salary is estimated to be $55,000
Key Responsibilities
- Technical Support & Troubleshooting:
- Respond to and resolve IT-related inquiries and issues from users in a timely manner.
- Provide first and second-level technical support for hardware, software, and network-related issues.
- Diagnose and troubleshoot a variety of IT issues, escalating complex problems to the appropriate team.
- Support both onsite and remote employees with IT-related requests.
- IT Asset Management:
- Support the day-to-day management of IT assets, including laptops, desktops, and accessories.
- Maintain accurate inventory records and track asset status throughout the lifecycle.
- Assist with device provisioning, deployment, return, and reallocation.
- Support onboarding and offboarding processes by preparing and recovering IT equipment.
- Coordinate the procurement, deployment, reuse, and decommissioning of IT equipment.
- Collaboration & Project Support:
- Work closely with the internal team to implement new technologies and system improvements.
- Support IT projects, including system migrations, upgrades, software rollouts, and infrastructure optimization.
- Document IT processes and contribute to knowledge base articles for future reference.
Experiences & Skills
- Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
- ~1 year of experience in IT support or a similar role.
- Proficiency in Windows operating systems, Microsoft Office 365, and common business applications.
- Experience with IT troubleshooting tools and remote support software.
- Strong problem-solving skills, attention to detail, and ability to multitask.
- Excellent communication and customer service skills.
- Knowledge of basic networking concepts, Active Directory, and IT security best practices is a plus.
- Prefer Bilingual (English, Mandarin).
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GenScript USA Inc/ProBio Inc. is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is the Company's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
GenScript USA Inc./ProBio Inc. maintains a drug-free workplace.
Please note: Genscript USA Inc./ProBio Inc. will only contact candidates through verified application sources. GenScript/Probio does not request personal information from candidates through individual email or any other platform.
Skills Required
- Bachelor's degree in Information Technology, Computer Science, or related field
- 1 year of experience in IT support or a similar role
- Proficiency in Windows operating systems and Microsoft Office 365
- Experience with IT troubleshooting tools and remote support software
- Strong problem-solving skills and attention to detail
GenScript Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about GenScript and has not been reviewed or approved by GenScript.
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Healthcare Strength — Feedback suggests medical coverage is solid, with mentions of comprehensive health plans and employer HSA support in some options. Company communications also emphasize robust health benefits alongside wellbeing and training initiatives.
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Leave & Time Off Breadth — Feedback suggests a range of paid time off types, including vacation, sick time, company holidays, and additional leave categories. Some roles reference flexible vacation arrangements that broaden usable time off.
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Retirement Support — Feedback suggests retirement offerings include a 401(k) with company match in certain postings. This provides a longer-term savings component within total rewards.
GenScript Insights
What We Do
Founded in 2002 and listed on the Hong Kong Stock Exchange in 2015, GenScript has an established global presence across Greater China, North America, the EU, and Asia Pacific. Today, over 300,000 customers from over 160 countries and regions worldwide have used GenScript’s premier, convenient, and reliable products and services. GenScript currently has over 5,000 employees globally, 33% holding master’s and/or Ph.D. degrees. In addition, GenScript has a number of leading commercial technologies developed in the fields of synthetic biology, immunotherapy, antibody design, chemical synthesis, and bioinformatics, including more than 100 patents and over 270 patent applications. As of June 2022, GenScript's products and services have been cited by 74,700 scientific papers worldwide. GenScript is committed to striving toward its vision of being the most reliable biotech company in the world to make humans and nature healthier through biotechnology.
