Top Desktop Support Jobs

Provide Tier 1 desktop support: troubleshoot hardware and software, primarily Microsoft Windows OS, deliver excellent phone and written customer service, maintain system knowledge, multitask, and support a 24/7/365 operation.

Provide desktop support by troubleshooting Windows Operating Systems and applications while ensuring excellent customer service and coordinating tasks according to company objectives.

The role requires troubleshooting hardware and software issues while providing excellent customer service in a helpdesk environment.

Provide technical assistance and support for computer hardware, software, and systems to users, ensuring effective problem resolution and customer service.

Provide frontline desktop support for PCs, peripherals, Microsoft-published apps, Windows, Linux, Google and AWS environments. Manage help desk tickets, user accounts, software licensing, hardware/software diagnostics, basic server and network troubleshooting, and coordinate vendor support and escalations.

Supervise day-to-day desktop support across hospital sites, ensuring SLA-driven ticket resolution, endpoint deployment and lifecycle management, asset inventory, and 24/7 support coordination. Lead, mentor, and evaluate technicians, enforce desktop standards and compliance (HIPAA, NY DOH), drive process improvements, and support desktop-related projects and EHR hardware readiness (Meditech/Epic). Serve as escalation point for high-impact clinical IT issues and report on service performance.

Manage daily operations of a Desktop Request Management team delivering end-user support, hardware fulfillment, inventory and asset lifecycle, warranty and returns, and ServiceNow-based fulfillment workflows. Drive workforce planning, SLA/KPI monitoring, vendor coordination, compliance, and cross-team collaboration to meet service levels and improve operational efficiency.

Provide enterprise desktop support and IT operations across multiple customer environments. Troubleshoot Windows/Linux systems, Microsoft 365, Azure, and business applications. Manage SCCM, Intune, Citrix, endpoint security, patching, software deployment, device policies, and virtual machines. Collaborate with customers, vendors, and internal teams to resolve complex issues, maintain system stability, and follow security best practices. Support 24x7 operations and rotating shifts.

The Senior IT Support Specialist resolves complex hardware, software, and network issues, manages IT resources, and provides exceptional support to users.

Provide 1st-tier desktop support for employees and clients, troubleshoot Windows and macOS systems, manage account provisioning and file-sharing environments, collaborate with international teams and 3rd parties, and support AV/media solutions including Avid systems to maintain high availability and performance.

The Infrastructure Support Services Specialist delivers tactical Field IT support for laboratory operations, manages asset inventory, and addresses service center tickets while performing maintenance and contributing to reporting metrics.

Provide hands-on end-user and lab IT support, manage SaaS provisioning and access, administer Google Workspace and Okta, handle device lifecycle and MDM for macOS/Windows/Linux, support conference AV and on-prem infrastructure, document processes, and collaborate with senior IT for advanced troubleshooting. On-site in Santa Clara.

Provide onsite desktop IT support at the Cambridge office: respond to tickets, manage IT assets, troubleshoot hardware, network, and software issues for Windows and macOS, manage Entra ID/Active Directory and Intune, deploy devices and accounts for new hires, support enterprise applications, and document solutions and knowledge-base articles.

Provide on-site desktop and PC support for laboratory and patient service locations: install/configure hardware and software, troubleshoot Windows 11 systems, manage ServiceNow tickets, coordinate vendor installations and asset orders, perform IT validations, and travel to nearby sites (~20%).

Provide on-site desktop support and PC hardware break/fix across multiple locations. Must be A+ certified with Dell desktop installation/support expertise, complete product training, pass drug/background screens, and have reliable transportation.

Provide day-to-day desktop and executive end-user support: new-hire imaging, virus remediation/data transfer, break/fix and software support, computer refreshes, and walk-up counter assistance.

Provide first-line telephone and remote technical support for hardware, systems, and software. Diagnose, troubleshoot, resolve or escalate issues for internal and external customers, support Windows/Mac, Office/Outlook, Lotus Notes, Active Directory, SharePoint, Exchange and unified communications products.

Provide desktop support: troubleshoot and repair PC/laptop hardware and software, perform PC imaging, installations, moves, and handle physical tasks (lift up to 50 lbs). Role begins as a 3-month contract with intent to convert to full-time.

The Dynamic PC Support Technician provides technical support for desktops and laptops, addressing client issues, completing service calls, and managing inventory according to established guidelines.

The Dynamic PC Support Technician repairs client products, troubleshoots technical issues, and provides customer support for desktops and laptops.

Provide Windows desktop and server support and assist users on Linux and Windows workstations. Perform maintenance, monitoring, account and access management, documentation, system upgrades, and collaborate on infrastructure improvements and automation. Respond to alerts and troubleshoot hardware/software issues for end users.

Provide desktop support and Windows administration for a few thousand users; plan and execute phased Office 2013 mass rollouts (~2500 machines), script deployments when ITCM fails, troubleshoot desktop issues, and coordinate with teams for email migration readiness across multiple US locations.

Provide in-person, phone and remote desktop support for end-user devices and applications, maintain asset and CMDB records, enforce security standards, manage escalations and SLAs, support MDM and SCCM, produce reports and documentation, and assist on projects.

Install, configure, maintain, and troubleshoot desktops, laptops, peripherals, and desktop applications. Diagnose network issues, escalate complex problems, coordinate small projects, and follow safety and cleanroom procedures. Night-shift role in Milpitas, CA.

Provide on-site PC and Dell laptop hardware break/fix support across Manhattan and Brooklyn, build and repair desktops/laptops, complete product training and Dell certification exams, communicate professionally via email and phone, and pass drug/background checks.