Top Desktop Support Jobs

As a Support Engineer, you will troubleshoot and resolve client software and hardware issues, manage critical incidents, and communicate effectively with clients to ensure satisfaction and system functionality. You will utilize your IT Generalist skills and advanced technical knowledge in various environments to support clients effectively.

Responsible for resolving support tickets, providing desktop support, networking, and customer service for a local client with a focus on Microsoft Cloud Technologies. Engage with customers to create phenomenal customer experiences and build relationships with users. Assist in scheduling service appointments, updating help desk processes, and escalating tickets as needed. Requires 1-3 years of IT experience supporting Microsoft products and good communication skills. CompTIA or Microsoft certifications preferred.

The Tech Support Specialist's role involves providing technical and account support through inbound calls and chats to OneMain team members. Responsibilities include password administration, chat support, and basic tech support for desktops, laptops, and mobile devices. The role requires strong communication skills, problem-solving capabilities, and a customer service mindset.

The Information Technology Support Lead will oversee complex technical support operations, mentor the support team, and resolve advanced issues. Responsibilities include onboarding new employees, managing hardware lifecycle processes, monitoring the IT ticketing system, and refining support processes to improve efficiency and user satisfaction.

The IT Service Desk & Support member will provide desktop support for Mac and Windows systems, manage help desk operations, and assist with hardware and software setup and training. The role requires troubleshooting skills and the ability to manage multiple client requests promptly while communicating effectively.