Desktop Support Engineer

Purpose of the Job:

The Desktop Support Engineer will be responsible for supporting day-to-day desktop support at client sites and via remote access, to support a wide array of customers and their operational and technology needs. This is a great opportunity to be exposed to the latest technologies and solutions from numerous enterprise perspectives, and not just be cubby-holed at a single employer.

Responsibilities:

Provide day to day support of client desktop, laptops, printers, networks, and servers.

Support our clients' IT infrastructure both remotely and at customer site(s).

Work with vendors to resolve technical problems with desktop computing equipment and software.

Work closely with Managers, Service Coordinators, and other Engineers to meet customer service-level commitments and provide world-class customer service.

Troubleshoot and resolve network and system issues, on premise or remote.

Positively and professionally represent the face of the company with our clients.

Other duties as required.

Qualifications (Knowledge, Skills, and Abilities):

5+ years experience supporting and troubleshooting Windows-based networks and endpoint devices.

Experience with Active Directory, Windows 7/8/10/11, peripheral hardware, and software applications.

Familiarity with routers, switches, and firewalls as related to troubleshooting endpoint devices.

Experience installing Windows software, patches, and updates, as well as 3rd party apps and desktop encryption.

Familiarity with MacOS and related Apple devices.

Self-motivated and able to work with limited supervision.

Good verbal and written communication skills.

Great attitude and customer service skills.

Ability to travel to nearby local customer sites as needed.

Desire to learn and support latest technologies.

Experience:

5+ years’ experience working in information technology is required.

A.A. degree or equivalent experience in information systems or a related field preferred.

Microsoft certification(s) a definite plus.