Senior IT Systems Support Specialist

Unanet is looking for a detail-oriented Senior Systems Support Specialist to support company staff and information technology resources.

Please note, this is a hybrid role, which requires some in-office work at our Dulles, Virginia corporate headquarters. As such, we're looking for candidates who reside in northern Virginia willing to work in-office.

What You'll Do

• Monitor our ticketing system and remotely assist users with various support needs
• Ensure all tickets are assigned, resolved, and closed in a timely and professional manner
• Clearly communicate and document the status of issues as well as resolutions
• Assist with maintenance and configuration of computer systems, network servers, and virtualization environments
• Work with HR to onboard and offboard employees including account setup, imaging equipment, and training
• Provide support for VOIP Systems, Collaboration Tools, Office 365, Active Directory, AWS, Okta, Spam Filters, Antivirus, and MDM/RMM tools
• Assist our team with maintaining and tracking all IT-related assets
• Maintain and publish technical documentation, manuals, and IT policies to internal Wiki
• Work with third-party vendors as needed
• Maintain a high level of customer satisfaction
• Manage and train junior level staff
• Manage and audit application and user licensing
• Manage and audit users, groups and devices
• Manage end-user system deployment
• Forecast and order hardware inventory
• Manage user access for all applications
• Deploy AWS Workspaces

Your First 90 Days

In your First 30 Days, you will familiarize yourself with Unanet’s product, culture, and team. You will become familiar with our software, hardware, and security practices. You will learn and begin using our support ticketing system.

In your First 60 Days, you will be responsible for installing, administering, monitoring, and troubleshooting the organization’s computers and servers across multiple locations.

In your First 90 Days, you will begin working confidently and independently to answer tickets, implement projects, evaluate solutions, as well as write knowledge base and training documents for staff and colleagues.

Who You Are

• 4+ years of Helpdesk experience
• Ability to diagnose and resolve complex technical issues
• Ability to work and collaborate with remote team members
• Strong verbal and written communication skills
• Ability to work off-hours as needed
• A strong understanding and knowledge of Windows and Mac OS, networks, mobile devices, security systems, and other technology products
• Good teaching, interpersonal, and communication skills
• Strong analytical, critical thinking, and problem-solving abilities
• Bachelor's degree in Computer Science, Information Systems, or equivalent experience

Your Differentiators

• MCSA, A+, Security+, Network+, AWS Certified SysOps Administrator

Our Values

• We are a Team. Employees, customers, and partners working together.
• We are Customer-Focused. Customers are the heart of everything we do.
• We are Driven. Seeking exceptional outcomes.
• We Own our Success. Every employee has a stake in our company.
• We do the right thing and have fun in the process.

The salary range for this opportunity is $75,000 - $85,000 per year. You will be eligible for employee equity and discretionary bonus compensation, subject to plans that may be in effect from time to time. You will further be eligible to participate in Unanet’s employee benefits plans and programs. For more details on Unanet’s benefits offerings, please visit https://unanet.com/employee-benefits.

Unanet is proud to be an Equal Opportunity Employer. Applicants will be considered for positions without regard to race, religion, sex, national origin, age, disability, veteran status or any other consideration made unlawful by applicable federal, state or local laws.