Top Desktop Support Jobs

Provides Level 1 desktop and infrastructure support across multiple branches. Responsibilities include managing tickets and service requests, responding to monitoring alerts, executing change controls, performing routine maintenance and performance tuning, troubleshooting incidents, and supporting end users. The role also requires adherence to service standards, collaboration with customers and teams, multitasking, and strong analytical and interpersonal skills.

Administers mission-critical organizational messaging platforms across classified and unclassified government networks. Responsibilities include message routing, queue monitoring, protocol conversion, Windows server and virtualization administration, Active Directory management, infrastructure monitoring, incident escalation, ITSM ticket resolution, failover coordination, and operational documentation. The role requires secure messaging gateway expertise, defense communications experience, an active Top Secret clearance, and DoD 8570/8140 IAT Level II certification.

Provide expert Windows administration and Tier 1/2 desktop support for the company’s laptop fleet. Responsibilities include Windows imaging, deployment, patching, lifecycle management, Active Directory and Microsoft 365 administration, hardware and connectivity troubleshooting, laptop provisioning, asset inventory, endpoint compliance, and process improvement. The role supports users both remotely and in person while maintaining strong customer service and resolving complex technical issues.

Provide high-touch desktop and end-user support in a predominantly macOS environment for biotech/pharma clients. Troubleshoot hardware, software, access issues; manage onboarding/offboarding, administer macOS via MDM, handle tickets in Jira, and collaborate with internal teams to maintain secure, productive end-user computing.

Manages desktop support service delivery for an assigned government site group. Leads, directs, and monitors onsite support staff; manages service-level performance, staffing, coaching, feedback, escalations, and administrative responsibilities. Serves as the primary onsite technical subject matter expert and customer contact while coordinating with internal customers and functional managers. Requires expertise in IT enterprise operations, Secret clearance, U.S. citizenship, and Security+ certification.

Provides Tier II help desk and desktop support for government users. Responsibilities include monitoring applications and networks, responding to Remedy and customer support requests, troubleshooting hardware, software, Windows, Office, printers, and peripherals, performing preventative maintenance, using remote support tools, managing workstation services, aggregating metrics, coordinating with Tier 1–3 teams, and escalating unresolved issues. The role also supports Active Directory, virtualization, DNS, domain controllers, application servers, and STIG implementation.

Provides hands-on onsite desktop and field support across office and factory environments. Performs break/fix, deployments, escalations, incident management, major-incident root-cause analysis, ticket assignment, and issue prevention. Supports laptops, rugged devices, printers, scanners, and conference room A/V equipment. Uses ITSM tools, IT Shop, SCCM, and Nexthink while troubleshooting Windows systems and basic network issues. Maintains SOPs, runbooks, and knowledge articles.

Provides onsite and remote technical support, including software installation, operating system reloads, hardware repair, printer and telephone support, user account administration, mobile device management, physical connectivity, and vendor coordination. Serves as the primary helpdesk contact and secondary chat support contact while assisting with Windows, Active Directory, network, and general information systems troubleshooting.

Provide Level 1 and Level 2 desktop support onsite through phone, email, and remote tools. Troubleshoot hardware, software, network, and printer issues; manage tickets and assets; coordinate vendors; and deliver strong customer service. The role requires Tuesday-to-Saturday onsite availability, including certain holidays, as part of a 24/7 support team. Experience with Active Directory, Office 365, DHCP, DNS, LAN/WAN, and support systems is required.

Serve as the single government point of contact and lead contractor authority for all contractual, technical, and administrative aspects of a C4IM-focused Army program. Oversee program activities, ensure compliance with contract requirements, manage risks, coordinate subordinate teams, produce monthly status reports, and provide leadership and mentoring to contractor personnel. Interface with CO/COR/ACORs and apply APMS, ITAS, and ITSM processes within GO/SES environments.

Provides hands-on, onsite desktop support for employees, including PC troubleshooting, software installation and maintenance, hardware diagnostics and repair, networking support, and assistance with voice/telephony and server teams. Ensures users have functioning technology with minimal disruption, delivers face-to-face customer service, troubleshoots software applications, and administers Active Directory.

Provide Tier 1-2 desktop support for PCs, laptops and mobile devices; install/configure hardware and software; manage onboarding/offboarding and asset inventory; use ServiceNow ticketing, LDAP and Group Policy; support VPN, MFA, Office 365 and security patches; train users and follow JSOX IT policies.

Provide customer support for technical issues, perform troubleshooting for desktops and laptops, and ensure timely reporting and service delivery.

The Dynamic PC Support Technician provides customer support, troubleshooting, and repair for client desktop and laptop products, ensuring service level agreements are met and maintaining customer satisfaction.

The Dynamic PC Support Technician repairs client products, troubleshoots desktops and laptops, addresses technical issues, and ensures customer satisfaction.

The Dynamic PC Support Technician provides customer support for desktop and laptop repairs, addressing technical issues, ensuring service satisfaction, and managing inventory accurately.

The role involves providing customer support for desktops and laptops, performing troubleshooting, and ensuring timely service delivery according to guidelines.

The Dynamic PC Support Technician provides customer support for desktops and laptops, performs troubleshooting, and documents service calls accurately.

Provide technical support for desktop and laptop repairs, address client queries, ensure customer satisfaction, and manage inventory effectively.

Provide technical support for desktops and laptops, interact with clients, troubleshoot issues, and manage service calls efficiently.

Provide customer support for desktop and laptop troubleshooting, interact with clients, and manage service calls and reporting per guidelines.

The Dynamic PC Support Technician provides customer support for desktops and laptops, troubleshooting technical issues, and ensuring client satisfaction by meeting service level agreements.

Dynamic PC Support Technician provides technical support for desktops and laptops, ensuring client satisfaction and managing service calls effectively.

The Dynamic PC Support Technician provides customer support, troubleshoots desktops and laptops, interacts with clients, and follows service guidelines.

Provide customer support for desktop and laptop issues, troubleshoot hardware and software, and maintain service standards and documentation.