Top IT Jobs

Leads multi-site IT service delivery, help desk, unified communications, and VTC support teams. Oversees ServiceNow incident and request management, SLA compliance, ITIL processes, staffing, escalations, customer satisfaction, reporting, executive-level meeting support, vendor coordination, and continuous improvement. The role requires onsite work in Washington, DC, U.S. citizenship, and a TS or DOE Q clearance.

Supports, maintains, and improves IT systems and infrastructure through server administration, patching, configuration, monitoring, troubleshooting, and performance tuning. Provides advanced support for escalated user, application, operating system, and network issues. Installs and configures systems, manages accounts and access controls, supports upgrades and integrations, and documents procedures. The role also assists with security controls, audits, incident response, root cause analysis, reporting, and cross-functional IT projects.

Leads multiple remote IT operations teams covering account management, Tier 2 support, specialized support, privileged access and MFA, and problem management. Oversees escalations, ServiceNow approvals, SLA performance, staffing, operational metrics, automation, and incident resolution. Partners with PMO and DevOps teams to improve service stability and delivery, while providing backup leadership for the Operations Framework Director. May support incidents and operational needs outside normal business hours.

Provides onsite user support for Power BI, Power Apps, Power Automate, and SharePoint platforms supporting USSTRATCOM. Responsibilities include troubleshooting, user onboarding and training, access management, incident prioritization, solution development, collaboration-tool maintenance, and assisting with architecture upgrades. The role requires collaboration with engineers, analysts, and stakeholders, strong communication and analytical skills, an active Top Secret clearance with SCI eligibility, U.S. citizenship, and ITIL and Security+ certifications.

Perform backup and restore operations using NetBackup/Avamar/Commvault, manage tape movement in a data center, develop/test DR and continuity plans, support users and SLAs, maintain documentation and coordinate with IT teams.

Provides Tier 1 technical support through phone, email, chat, and ticketing systems. Diagnoses hardware, software, network, account, and peripheral issues; installs and updates software; manages access issues and IT asset records; documents resolutions and contributes to knowledge-base content. Escalates complex problems, communicates with nontechnical users, mentors junior staff, and reports potential security incidents. The role is onsite, mission essential, and may require holiday work.

Create and maintain SOPs, user guides, and knowledge articles in SharePoint for Network Enterprise services. Provide technical writing, knowledge repository administration, end-user hardware and software troubleshooting, remote support, application and device diagnostics, email and Microsoft Office administration, and cloud infrastructure helpdesk support. Maintain current technology knowledge, assist users across worldwide sites, and potentially guide junior professionals or lead tasks.

Provides overnight technical support for network, desktop, systems hardware and software, application access, and telecommunications issues. Troubleshoots and resolves customer problems through phone and ticketing channels, analyzes historical records, routes complex issues to specialists, maintains tracking databases, and identifies recurring problems. The role is onsite in Annapolis Junction, Maryland, requires U.S. citizenship, Security+ CE and PWS 9.1 certifications, and active TS/SCI eligibility with a polygraph.

Provide Tier 2 desktop and systems administration support across government networks. Install, repair, update, and maintain laptops, desktops, and zero clients; troubleshoot Windows environments; support Active Directory, SCCM, Exchange, PKI, file shares, security, and virus protection. Create lifecycle and sustainment documentation, implement systems management procedures, support 24x7 shift operations, and provide technical assistance to Tier 1 and Tier 2 teams. The role is onsite in Virginia Beach and requires occasional travel.

Provides onsite technical support for network, desktop, systems hardware and software issues. Diagnoses and resolves customer problems through phone and ticketing channels, maintains support records, identifies recurring issues, and escalates complex problems to specialist teams. Requires four or more years of related experience, Security+ CE, additional IT service certifications, U.S. citizenship, and an active TS/SCI clearance with polygraph eligibility.

Provides Tier 1 and Tier 2 help desk support by diagnosing hardware, software, account, connectivity, and peripheral issues. Responds to users through phone, email, chat, and ticketing systems; documents resolutions; escalates complex problems; maintains IT asset records; contributes to knowledge-base content; mentors junior staff; and reports potential security incidents. The role is onsite in Annapolis Junction, Maryland, requires TS/SCI with Polygraph clearance, CompTIA Security+ certification within three months, and may require holiday work.

Supports, maintains, and improves IT systems and infrastructure through server administration, troubleshooting, system deployment, patching, monitoring, access management, and security compliance. Provides advanced technical support, manages incidents and outages, documents configurations, assists with upgrades and migrations, and collaborates with network, security, applications, and help desk teams. The role is onsite, mission essential, and requires an active TS/SCI clearance with polygraph.

Manages and maintains LAN/WAN infrastructure, network devices, configurations, monitoring tools, and performance. Troubleshoots routing and connectivity issues, provides Tier II support, performs patching and upgrades, and maintains security and compliance through STIG activities. Supports SIEM monitoring, incident response, IT service management, vendor coordination, outage resolution, and network procedures. This is an on-site role requiring after-hours maintenance support, an active Secret clearance, and DoD IAT Level II certification.

Supports the PATH Oracle Cerner Millennium EHR by coordinating approved configuration changes, maintaining auditable change records, assisting clinical and operational users, and collaborating across teams. The role requires ServiceNow incident triage and resolution, IT project support, system setup, performance reporting, configuration management, and task coordination. It is remote, requires up to 25% travel, and requires obtaining a Public Trust Level 5 clearance.

Leads a Tier 2 remote support team, overseeing staffing, performance, SLA compliance, escalated incidents, customer satisfaction, and operational workflows. Manages ServiceNow requests, collaborates with Tier 3 teams and leadership, enforces IT policies, conducts root cause analysis, and drives process automation and continuous improvement. Requires strong IT service management, technical support leadership, problem-solving, and communication skills in a highly cleared environment.

Provides Tier IV help desk and web queue support, including request intake, ticket logging and tracking in ServiceNow, issue categorization, routing, escalation, documentation, and customer communication. Installs, modifies, and repairs hardware and software using remote access tools. Maintains knowledge of support processes, follows IT security policies, reports potential incidents, and supports mission-essential operations in an onsite environment.

Manages enterprise IT client services across multiple locations, overseeing deskside support, executive support, inventory, asset lifecycle management, staffing, budgets, performance, service quality, and customer relationships. Leads workflow prioritization, issue resolution, software and hardware tracking, reporting, and service improvement initiatives. Requires extensive IT hardware asset management experience, ITIL and HDI certifications, strong analytical and communication skills, and proficiency with Microsoft Excel and asset management tools.

Provides technical support and troubleshooting for network, desktop, and systems hardware and software. The role requires 5+ years of related experience, technical training, certification or a degree, Security+ CE or another DoD 8570 certification, and a PWS 9.1 certification. Candidates must be U.S. citizens with an active Top Secret/SCI clearance and ability to obtain a polygraph. This is an onsite, day-shift position in Colorado Springs with no travel.

Support enterprise workstation and server management using MECM/SCCM: package and deploy applications, image workstations, perform OS deployments and patching, maintain client health and STIG compliance, run basic PowerShell scripts, handle AD tasks, troubleshoot software distribution, and escalate Tier 1/2 issues in support of INSCOM mission.

Lead and perform systems administration for Windows and UNIX environments supporting Army intelligence. Manage domains and user permissions, implement disaster recovery, install/configure OS and applications, administer client/server/storage/network devices, provide Tier 1/2 support and troubleshooting, and integrate/migrate new technologies while ensuring policy compliance.

Provides Tier 2 technical support and systems administration, troubleshooting enterprise IT issues, documenting solutions, collaborating on advanced resolutions, and supporting after-hours or on-call needs. The role is onsite in Washington, DC, requires U.S. citizenship, an active Top Secret clearance with SCI eligibility, and DoD 8140 IAT II compliance.

Leads Tier II service desk and desktop support operations, coordinating technicians, ticket governance, escalations, endpoint troubleshooting, hardware deployment, and asset lifecycle management. Manages ServiceNow and CMDB records, supports users and field events, maintains procedures and knowledge content, and coordinates with infrastructure, cybersecurity, network, identity, application, and vendor teams. Provides technical guidance, status reporting, customer communication, and continuous service improvement in an onsite enterprise IT environment.

Perform senior systems administration for Army intelligence systems, including Windows and UNIX configuration, software installation, server and network maintenance, troubleshooting, monitoring, backups, security, and infrastructure upgrades. Provide Tier 1 and Tier 2 support, resolve hardware and software issues, manage system integrity, support migrations, communicate escalated issues, and direct personnel. The role requires daily on-site support, TS/SCI clearance, U.S. citizenship, advanced certifications, and occasional mission travel.

Administers and troubleshoots NIH LAN/WAN infrastructure, including Cisco routers, switches, wireless access points, firewalls, and related network equipment. Responds to incidents, outages, and service requests; configures devices and ports; performs root-cause analysis; monitors network activity and logs; creates network diagrams and documentation; and supports secure, highly available network services. Requires on-call emergency response within the DC-MD-VA area, onsite work, equipment handling, and the ability to obtain NIH public trust.

Monitor global network nodes and information-processing systems around the clock, detect and troubleshoot anomalies, respond to help desk calls, maintain tickets and logs, administer monitoring tools, escalate issues, support network planning, and provide metrics reports. The role is onsite at Langley AFB, supports an Air Force ISR mission, requires shift work, US citizenship, and an active TS/SCI clearance.